UX Researcher – Waitrose Retail

Waitrose & Partners

Oct 12

Applications are closed

Job
Full-time
Mid & Senior Level
Research & Development
Design

Requirements

Previous experience working within a user research function
Experience delivering on a wide range of research projects and at different life cycles including discovery and generative research projects
Knowledge and experience of working with a wide variety of research tools & methodologies such as: User interviews / Diary studies / Jobs to be done / Journey Mapping / Usability testing / Survey creation and analysis / Card Sorting / Competitor analysis / Experience walkthroughs / Lab and instore testing
Experience working on different research platforms such as Dscout / usertesting / Lysanna / Survey Monkey
Research, Psychology or Design Related Degree
Previous experience working with both onscreen interactions and physical environments and hardware
Experience managing multiple projects and timeframes, with project management tooling such as Jira & Confluence
Experience with collaboration and design software such as Miro & Figma
Previous experience working in grocery or retail oriented businesses

Responsibilities

Working closely with the Product Design Manager to craft project strategies through a broad range of research methods including the undertaking of discovery activities, interviews and surveys all the way through to prototype testing and live field studies
Working with Partners across the entire retail landscape, being in stores regularly to observe and understand how our business and functions operate
Be able to understand our customers & partners and the problems they face, to support our team with developing innovative opportunities that create change across thousands of touchpoints a day in our stores
Collaborating with stakeholders, designers and managers in the team to ensure that research is conducted at all stages of the design thinking process
Carrying out research across a range of research platforms and identify the right methodologies, tools and techniques to use at the right time for each outcome
Gathering, understanding and interpreting attitudes and behaviours of both Partners & Customers in order to inform design, decision-making and product/service development
Working on a wide ranging scope of work from digital on screen interactions through to physical hardware testing both remotely and in our store estate with customers & partners
Responsible for assisting early strategy on upcoming or unknown challenges and working with senior leaders to develop longer term strategies to enhance innovation
Regularly presenting findings back to stakeholders and teams through different storytelling methods that showcases effective written and verbal communication and varies the output of research findings for the audience
Handling both qual and quant data and working with others to source and analyse data points to support observation lead research
Encouraging development and be part of a community of practise within all our brands and share your knowledge and understandings with others to grow research within the entire Partnership
Ensuring projects are managed on time, to quality and for the best value

FAQs

What is the job title for this position?

The job title for this position is UX Researcher – Waitrose Retail.

Where is this job located?

This job is hybrid-based in Bracknell.

What salary range is offered for this role?

The salary range offered for this role is £47,700 - £71,800.

What type of contract is available for this position?

The contract type available for this position is permanent.

Is it necessary to work on the shop floor?

Yes, there is an expectation to spend time on the shop floor with partners and customers.

What kind of experience is required for this role?

Previous experience working within a user research function is required.

What research methodologies should candidates be familiar with?

Candidates should have knowledge and experience with a variety of research methodologies including user interviews, diary studies, journey mapping, usability testing, and survey analysis.

Are there benefits related to work-life balance mentioned in the job description?

Yes, the role emphasizes excellent work-life balance, including flexible working and well-being initiatives.

What is the holiday entitlement for this position?

The position includes 25 days of holiday, plus public and bank holidays.

Is experience in grocery or retail businesses desirable for this role?

Yes, previous experience working in grocery or retail-oriented businesses is considered desirable.

What opportunities for community development exist within this role?

The role encourages being part of a community of practice within all brands and sharing knowledge to grow research within the entire Partnership.

What is the application process for this position?

The application process consists of a CV upload followed by application questions, including a likely two-stage interview process if successful.

Waitrose & Partners

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Retail & Consumer Goods

Industry

10,001+

Employees

1904

Founded Year

Mission & Purpose

Waitrose & Partners is a British supermarket chain that offers a wide range of high-quality groceries, including fresh produce, meat, dairy, bakery items, and specialty products. Their ultimate mission is to provide customers with superior food and exceptional service, creating a delightful shopping experience. Waitrose's purpose is to promote sustainable and ethical practices by sourcing responsibly, supporting local producers, and reducing environmental impact, while also ensuring the well-being and development of their employees as partners in the business.