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Venue Manager

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Adelaide

AI generated summary

  • You need experience in people management, sales growth, and cost control in a fast-paced environment, along with strong leadership, customer service skills, and a passion for team culture.
  • You will manage staff, oversee training, control stock and costs, ensure compliance with safety and hygiene standards, identify sales opportunities, and maintain service quality in a positive work environment.

Requirements

  • Demonstrated experience managing people in addition to growing sales, managing costs, and delivering outstanding service in a high-volume fast-paced environment.
  • Proven management experience with outstanding leadership capability and customer service focus.
  • Qualifications in Hospitality (desirable - not essential)
  • Can-do attitude with the ability to act efficiently and resiliently.
  • Passion for creating a supportive and motivating team culture.
  • Ability to work productively during busy periods including weeknights and weekends.

Responsibilities

  • Manage a team of up to 60 staff across multiple departments (including overseeing the head chef)
  • Rostering, on-shift management and training
  • Stock Control and Costs of Goods
  • Maintain adherence to and auditing of OH&S and Food Hygiene procedures
  • Identify sales opportunities.
  • Ensure superior service and quality is maintained.
  • Foster and maintain a positive working environment while leading by example.

FAQs

What are the primary responsibilities of the Venue Manager?

The Venue Manager is responsible for managing the day-to-day operations of the restaurant, leading a team of staff, overseeing stock control, maintaining adherence to safety and hygiene procedures, identifying sales opportunities, and ensuring excellent guest service.

What qualifications are required for the Venue Manager position?

While qualifications in Hospitality are desirable, they are not essential. The key requirements are demonstrated management experience, leadership capability, and a customer service focus.

What is the size of the team that the Venue Manager will be overseeing?

The Venue Manager will manage a team of up to 60 staff across multiple departments.

Is experience in a fast-paced environment necessary for this role?

Yes, demonstrated experience managing people and delivering outstanding service in a high-volume fast-paced environment is necessary.

What qualities are important for a successful Venue Manager at TGI Fridays?

Important qualities include a can-do attitude, resilience, passion for creating a supportive team culture, and the ability to work productively during busy periods.

Does TGI Fridays offer any incentives for management staff?

Yes, TGI Fridays offers an Attractive Management Incentive Scheme that allows for un-capped Profit Share Earnings.

Are there opportunities for ongoing development for the Venue Manager role?

Yes, TGI Fridays provides continuous learning and development opportunities, including world-renowned training courses and the possibility of internal promotions.

What type of work environment is TGI Fridays culture?

TGI Fridays fosters a positive working environment where team members are encouraged to have fun while providing excellent service to customers.

Will the Venue Manager need to work on weekends and evenings?

Yes, the Venue Manager should be able to work productively during busy periods, including weeknights and weekends.

Do Venue Managers receive discounts on meals?

Yes, Venue Managers receive discounts on all meals.

Retail & Consumer Goods
Industry
10,001+
Employees
1965
Founded Year

Mission & Purpose

In 1965, TGI Fridays opened its first location in New York City. Today, there are 890 restaurants in 60 countries offering high quality, authentic American food and legendary drinks, bringing together all people from all places. The freeing and liberating spirit of "Friday"​ combined with our belief that all are welcome is our founding premise. We are The People of All Stripes.