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Vertical Lead - Coll - Micro Lap

  • Job
    Full-time
    Senior & Expert Level

AI generated summary

  • You must manage collections, achieve financial goals, monitor delinquent portfolios, handle vendor and customer issues, and excel in people management while ensuring compliance with policies and regulations.
  • You will manage the collections process, ensure compliance, monitor delinquent portfolios, handle vendor relationships, address customer issues, and lead a high-performing team.

Requirements

  • Job Purpose
  • To manage the collections process at Pan India level, to build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.
  • Achieve financial goals.
  • Delinquent Portfolio monitoring
  • Vendor Management
  • Vendor Management
  • Customer escalations and complaints
  • People Management

Responsibilities

  • To manage the collections process at Pan India level, to build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.
  • Achieve financial goals.
  • Delinquent Portfolio monitoring
  • Vendor Management
  • Customer escalations and complaints
  • People Management

FAQs

What is the primary responsibility of the Vertical Lead - Coll - Micro Lap?

The primary responsibility is to manage the collections process at a Pan India level, build a high-efficiency collections team, and ensure compliance with internal policies and relevant regulations.

What are the key performance metrics for this role?

The key performance metrics include the delivery of ECL (Expected Credit Loss) and NCL (Non-Performing Loan) parameters.

What types of customer issues will I be responsible for?

You will be responsible for managing customer escalations and complaints.

How is vendor management handled in this position?

Vendor management involves overseeing external collections teams and ensuring their activities align with the company’s internal policies and performance expectations.

What are the expectations regarding delinquent portfolio monitoring?

You are expected to monitor the delinquent portfolio continuously to ensure effective collections and mitigate financial losses.

What is the team structure for the collections team?

The collections team will consist of both in-house and external teams that you will be responsible for building and managing.

Is there a focus on achieving financial goals in this role?

Yes, achieving financial goals is a fundamental aspect of this role.

What kind of management style is expected for this position?

A focus on people management is essential, requiring strong leadership and motivation skills to build an effective team.

Enriching Lives. Winning as ONE.

Finance
Industry
10,001+
Employees
2007
Founded Year

Mission & Purpose

Aditya Birla Capital is a financial services company offering a wide range of solutions, including asset management, insurance, and lending services. Their mission is to empower individuals and businesses by providing comprehensive financial solutions that foster growth and security. With a strong emphasis on customer-centricity, Aditya Birla Capital aims to deliver innovative products and services tailored to meet diverse financial needs. Their purpose is to build lasting relationships with clients while contributing to the overall economic development of communities and the country.