FAQs
What is the primary responsibility of the Vertical Lead - Coll - Micro Lap?
The primary responsibility is to manage the collections process at a Pan India level, build a high-efficiency collections team, and ensure compliance with internal policies and relevant regulations.
What are the key performance metrics for this role?
The key performance metrics include the delivery of ECL (Expected Credit Loss) and NCL (Non-Performing Loan) parameters.
What types of customer issues will I be responsible for?
You will be responsible for managing customer escalations and complaints.
How is vendor management handled in this position?
Vendor management involves overseeing external collections teams and ensuring their activities align with the company’s internal policies and performance expectations.
What are the expectations regarding delinquent portfolio monitoring?
You are expected to monitor the delinquent portfolio continuously to ensure effective collections and mitigate financial losses.
What is the team structure for the collections team?
The collections team will consist of both in-house and external teams that you will be responsible for building and managing.
Is there a focus on achieving financial goals in this role?
Yes, achieving financial goals is a fundamental aspect of this role.
What kind of management style is expected for this position?
A focus on people management is essential, requiring strong leadership and motivation skills to build an effective team.