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Vertical Operations Manager

S

Super.com

Jan 9

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Data
    Business, Operations & Strategy
  • United Kingdom, +15
    Remote

Requirements

  • 3-8 years of relevant work experience in operations, consulting, or at a startup
  • Strong investigative and critical thinking experience
  • Excellent attention to detail and proven track record of process improvement
  • Strong methodical techniques with the experience to proactively identify gaps, inconsistencies, or areas of improvement
  • Strong communication and presentation experience
  • Propensity to work collaboratively with cross-functional teams
  • Strong organizational and time management skills
  • Knowledge of customer service practices and protocols, preferably in the Fintech/Travel/memberships sector
  • Bachelor's degree in Business, Economics, or related field

Responsibilities

  • Stakeholder Partnership: Work closely with the GM and MATs to determine operational policies that can support each businesses’ strategic growth objectives. Collaborate internally within Operations to achieve these outcomes and performance expectations
  • Strategic Recommendations: Develop and execute data-driven recommendations that improve our customer experience and balance cost efficiency, using a data—and technology-first approach.
  • Evaluate Vertical operational performance, both near and long term, against KPIs to assess opportunities for improvement, both in cost efficiency and improved service levels.
  • Collaborate with the Customer Success Team, Agent Enablement Team and cross-functional stakeholders to ensure alignment and completion against performance expectations
  • Data analytics: Pro-actively use data analytics to identify trends, patterns, and areas for improvement, to develop strategy while presenting insights to the team and management

FAQs

What is the primary responsibility of the Vertical Operations Manager?

The primary responsibility of the Vertical Operations Manager is to define operational product policy to support business performance and strategic needs while validating that these policies are effectively implemented.

What qualifications are preferred for this role?

Preferred qualifications include 3-8 years of relevant work experience in operations, consulting, or at a startup, strong investigative and critical thinking skills, excellent attention to detail, and a bachelor's degree in Business, Economics, or a related field.

What kind of experience is valued in applicants?

We value experience that demonstrates strong methodical techniques, a proven track record of process improvement, and the ability to work collaboratively with cross-functional teams.

Are there any specific knowledge areas that are nice to have for this position?

Yes, knowledge of industry-specific trends, problems, and regulations, along with experience in data assessment tools such as Excel, SQL, or data visualization tools, are considered nice to have.

What type of data-driven approaches will I be expected to utilize in this role?

You will be expected to proactively use data analytics to identify trends, patterns, and areas for improvement, as well as develop strategy and present insights to the team and management.

What key performance indicators (KPIs) will the Vertical Operations Manager be accountable for?

The Vertical Operations Manager will be accountable for customer experience KPIs and will work to ensure that service level expectations are met or exceeded.

Does the company offer any benefits?

Yes, the company offers competitive salary packages, equity options, wellness budgets, unlimited PTO, travel discounts, and generous parental leave among other benefits.

How does the company approach employee learning and development?

The company values career progression and offers personal and team-level development budgets to support ongoing learning and growth opportunities for employees.

Is there a flexible work schedule?

Yes, we are remote-first, allowing you flexibility to work from anywhere in the world and choose hours that make sense for you.

What is the salary range for this position in the U.S.?

The salary range for the U.S. varies by tier: Tier 1 - USD $96,000 - $187,000, Tier 2 - USD $80,000 - $179,000, and Tier 3 - USD $76,000 - $167,000.

S

Super.com

Helping people spend less, save more, and build credit.

Finance
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

Super.com is a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit - so they can make the most of life. Super.com is home to the best prices on everything - from discounted everyday items to great hotel deals - and it’s the hub that enables rich cashback and credit building on every transaction. The company is trusted by over 7 million customers, helping them save over $150M to date. Super.com is backed by Steph Curry and has raised over $100MM USD and surpassed $1B in sales.

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