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Veterinary Receptionist

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Vets for Pets

19d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare
  • Leeds

AI generated summary

  • You must be friendly, attentive, enthusiastic, and calm, with a passion for pets and service. Ability to comfort clients and create a welcoming atmosphere is essential. Enjoy being busy and helpful.
  • You will greet clients, manage bookings and payments, ensure smooth operations, provide care guidance, and create a welcoming atmosphere for pets and their owners.

Requirements

  • You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
  • You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
  • You are calm, attentive, and always focus on the clients’ needs.
  • You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
  • You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
  • Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
  • In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Responsibilities

  • Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
  • You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
  • Coordinating the smooth running of the day-to-day routines of the practice will be done using our computer booking system, so computer literacy is a must.
  • You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
  • You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
  • You are calm, attentive, and always focus on the clients’ needs.
  • You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
  • You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
  • Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
  • In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

FAQs

What are the typical working hours for the Veterinary Receptionist position?

The position is part-time, working 3 full days per week on Wednesday, Thursday, and Friday, along with 1 in 2 Saturdays, though weekend shifts are negotiable.

Is previous experience in the veterinary industry necessary for this role?

Previous experience in the veterinary industry is not essential, although it is a great opportunity for someone looking to progress in this field.

What skills are required for this position?

Required skills include excellent communication for client interaction, strong computer literacy for managing the booking system, and the ability to remain calm and attentive to clients' needs.

What personality traits are sought after for this role?

We seek a friendly and welcoming personality, someone who is enthusiastic, empathetic, and capable of handling various emotional situations with clients.

What benefits are offered to Veterinary Receptionists?

Benefits include a 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension contributions, and holiday allowance.

What is the salary for this position?

The salary for this role is based on the national minimum wage, which varies depending on age.

Where is the position located?

The position is located at Vets4Pets on Easterly Road, Leeds, with the postcode LS8 3AD.

What is the company's stance on diversity and inclusion?

The company values and respects difference in all forms and aims to reflect the diversity of the communities it operates in, encouraging all candidates to be themselves regardless of their background or experience.

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Vets for Pets

We're all for pets.

Science & Healthcare
Industry
1001-5000
Employees
2001
Founded Year

Mission & Purpose

Vets for Pets and Companion Care are our brands within The Pets at Home Vet Group. We are part of the Pets at Home Group plc, which also includes Pets at Home retail stores and Groom Room salons. Together, we are the UK’s leading pet care business, providing pet owners with everything they need to be able to look after their pets. We are proud to be one of the largest veterinary groups in the UK with a national network of practices of all shapes and sizes run by our Joint Venture Partners (JVPs). As of December 2020, The Pets at Home Vet Group operates 440 small animal veterinary practices across the UK, including standalone and in-store practices, employing a total of 5,929 clinicians. We believe in giving Veterinary Surgeons, Nurses and Practice Managers the opportunity and freedom to take control of their own career and future by owning and running their own practice. We are the home of joint venture partnership for ambitious veterinary surgeons in the UK veterinary market, we are committed to delivering first class service and high standards of care. Our practices are supported by dedicated business professionals based in our Support Office in Swindon, which employs 239 colleagues who have the expertise to help them thrive. We were extremely proud to be announced the winners of the 2020 Institute of Student Employers Award’s Best Graduate Onboarding and Induction Activities Programme category, in recognition of our two-year Graduate Development Programme. Designed by vets with extensive practice and industry experience, we help develop medical, surgical and professional skills.