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Virtual Patient Companion

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Cleveland Clinic

22d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Beachwood

AI generated summary

  • You need a high school diploma, hospital experience, clinical and patient care background, Nurse/Medical Assistant certification, strong communication skills, and ability to monitor multiple patients.
  • You will monitor patients, communicate effectively, use TeleSitter software, redirect behavior, assist nursing staff, manage breaks, and provide information during shift hand-offs.

Requirements

  • High school diploma or GED.
  • General knowledge of hospital settings.
  • Capable of monitoring up to 15 patients on one screen at one time and remaining alert at all times.
  • Ability to prioritize simultaneous situations.
  • Communication and computer skills.
  • Previous experience in a hospital environment.
  • Previous clinical experience.
  • Previous direct patient care experience.
  • Nurse Assistant/Medical Assistant certification.
  • Requires the ability to sit for prolonged periods.
  • Lifting and carrying weights of up to 10 pounds from low to high levels is occasionally required and is an essential function of the position.
  • Grasping and reaching are frequently required handling demands.
  • Mental concentration and working with precise limits of accuracy are important.
  • Follows standard precautions using personal protective equipment as required.

Responsibilities

  • Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods, and safety codes.
  • Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.
  • Demonstrate appropriate and professional communication behavior toward patients, customers, and coworkers.
  • Cooperate with management and peers to promote an environment of teamwork and collaboration.
  • Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.
  • Maintain visual observation.
  • Verbally redirect patients over a digital 2-way audio device that is in patient rooms.
  • Immediately summon the nursing staff if the patient requires assistance.
  • Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.
  • Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.
  • Provide patients with explanations as necessary but does not counsel or provide opinions.

FAQs

Is this a remote or on-site position?

This is an on-site position at the Cleveland Clinic Administrative Campus in Beachwood, OH.

What are the working hours for the Virtual Patient Companion role?

The working hours are nights, from 6:30 PM to 7:00 AM.

What is the primary responsibility of a Virtual Patient Companion?

The primary responsibility is to provide continuous remote observation and surveillance of up to 15 patients using a telemonitoring system.

What qualifications are necessary to apply for this position?

The minimum qualifications include a high school diploma or GED, general knowledge of hospital settings, and the ability to monitor multiple patients while remaining alert.

Are there any preferred qualifications for candidates?

Yes, preferred qualifications include previous experience in a hospital environment, previous clinical experience, previous direct patient care experience, and Nurse Assistant/Medical Assistant certification.

What skills are important for succeeding in this role?

Important skills include the ability to prioritize simultaneous situations, effective communication, and computer skills.

What physical requirements are there for this position?

The position requires the ability to sit for prolonged periods, occasionally lift and carry weights of up to 10 pounds, and maintain mental concentration with precise limits of accuracy.

Is personal protective equipment required for this job?

Yes, following standard precautions using personal protective equipment as required is necessary.

How does the Cleveland Clinic support employee development?

The Cleveland Clinic is dedicated to providing support and opportunities for caregivers to create the best outcomes for patients and build rewarding careers.

Can I discuss salary specifics during the hiring process?

Yes, candidates are encouraged to discuss salary/hourly specifics during the application and hiring process.

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Cleveland Clinic

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Mission & Purpose

Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.