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Job

Virtual Receptionist (German)

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IWG plc

11d ago

💼 Graduate Job
💻 Remote

AI generated summary

  • You: German native speaker with fluent English, 40 wpm typing speed, excellent communication skills, professional phone manner, high attention to detail, ability to work independently, and a professional demeanor.
  • You will handle inbound calls and emails efficiently, following company procedures to ensure customer satisfaction and record accurate notes in systems. Other duties as assigned.

Graduate Job

People, HR & Administration

Description

  • The Virtual Receptionist Agent is essentially a receptionist on demand, or virtual support service for our IWG clients.
  • These clients could have physical office space or contracted service at one of our IWG locations. Many businesses do not need a “dedicated” front desk resource. However, when the phone rings into their business, they need an articulate, professional, warm personality to route their calls. Ultimately, the actions and service provided by the Virtual Receptionist are the catalyst to a great customer interaction on behalf of our clients. We in this instance are a remote extension to their business, and a cost-effective way for them to manage their overhead.

Requirements

  • German- Native Speaker.
  • English - Fluent.
  • Ability to type 40 words per minute.
  • Strong written and verbal communication skills.
  • Professional phone demeanour.
  • Deliver a consistent and professional level of service always.
  • High attention to detail.
  • Self- starter, independent thinker, with ability to work autonomously once trained.
  • Professional communication skills.

Area of Responsibilities

People, HR & Administration

Responsibilities

  • Handle inbound calls and other methods of communication (e.g. email).
  • Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume).
  • Accurately record notes clearly in all relevant systems.
  • Perform other duties as assigned.

Details

Work type

Full time

Work mode

remote