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Virtual Receptionist (German)

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IWG plc

3mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • People, HR & Administration

Requirements

  • German- Native Speaker.
  • English - Fluent.
  • Ability to type 40 words per minute.
  • Strong written and verbal communication skills.
  • Professional phone demeanour.
  • Deliver a consistent and professional level of service always.
  • High attention to detail.
  • Self- starter, independent thinker, with ability to work autonomously once trained.
  • Professional communication skills.

Responsibilities

  • Handle inbound calls and other methods of communication (e.g. email).
  • Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume).
  • Accurately record notes clearly in all relevant systems.
  • Perform other duties as assigned.

FAQs

What are the responsibilities of a Virtual Receptionist (German)?

The responsibilities of a Virtual Receptionist (German) include answering phone calls, transferring calls to the appropriate person or department, taking messages, providing information about the client's business to callers, and maintaining a professional and friendly demeanor at all times.

How does a Virtual Receptionist (German) interact with clients?

A Virtual Receptionist (German) interacts with clients over the phone in a professional and courteous manner. They serve as the first point of contact for callers and represent the client's business with professionalism and warmth.

What language skills are required for a Virtual Receptionist (German)?

A Virtual Receptionist (German) must be fluent in German and have excellent communication skills in both German and English. They should be able to speak confidently and clearly to callers in both languages.

What software or tools are used by Virtual Receptionists (German)?

Virtual Receptionists (German) may use virtual phone systems, CRM software, and messaging platforms to manage calls and messages efficiently. They may also use email and other communication tools to stay in touch with clients and team members.

How does a Virtual Receptionist (German) handle multiple calls or tasks at once?

A Virtual Receptionist (German) must be able to multitask effectively, prioritize calls and tasks, and manage their time efficiently to ensure that all incoming calls are handled promptly and professionally. They may use call queuing systems or automation tools to streamline their workflow.

IWG plc

Retail & Consumer Goods
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

IWG is leading the workspace revolution. Our companies help more than 2.5 million people and their businesses to work more productively. We do so by providing a choice of professional, inspiring and collaborative workspaces, communities and services. Our customers are start-ups, small and medium-sized enterprises and large multinationals, with unique goals and aspirations. They want a choice of workspaces and communities to match their needs. Through our companies we provide that choice. Regus | Spaces | No18 | Openoffice | Basepoint | Signature IWG companies now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.