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Job

Virtual Receptionist (German)

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IWG plc

2mo ago

💼 Graduate Job
💻 Remote

AI generated summary

  • The candidate must be a fluent English and native Norwegian speaker with strong written and verbal communication skills, able to type 40 words per minute. They should possess a professional phone demeanor, attention to detail, and be a self-starter with the ability to work independently.
  • The Virtual Receptionist (German) for IWG plc will handle inbound calls and communicate through various channels, ensuring adherence to company procedures and guidelines, maintaining accurate records, and fulfilling assigned duties efficiently and effectively.

Graduate Job

Customer Relations

Description

  • IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organizations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
  • Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Requirements

  • Norwegian- Native Speaker
  • English - Fluent.
  • Ability to type 40 words per minute.
  • Strong written and verbal communication skills.
  • Professional phone demeanour.
  • Deliver a consistent and professional level of service always.
  • High attention to detail.
  • Self- starter, independent thinker, with ability to work autonomously once trained.
  • Professional communication skills.

Area of Responsibilities

Customer Relations

Responsibilities

  • Handle inbound calls and other methods of communication (e.g. email).
  • Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume).
  • Accurately record notes clearly in all relevant systems.
  • Perform other duties as assigned.

Details

Work type

Full time

Work mode

remote