Logo of Huzzle

Home

Matches

Explore

Manage

Virtual Service Advisor

image

Tesla

Dec 6

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
    Remote

Requirements

  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Effectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimise productivity, efficiency, and customer satisfaction
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred, Automotive Retail experience a Bonus

Responsibilities

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective manner
  • Efficiently prepare for a service appointment by allocating labour resources, allocating necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimise delays, and provide a smooth service experience that addresses the customer's concerns
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

FAQs

What is the role of a Virtual Service Advisor at Tesla?

The Virtual Service Advisor is responsible for providing high-level customer service, addressing customer concerns via phone, email, and in-person, interpreting maintenance requests, and ensuring a smooth service experience by coordinating resources and repair plans.

What qualifications are preferred for this position?

Preferred qualifications include retail customer service experience, with automotive retail experience considered a bonus. Candidates should also be proficient in Dealer Management Systems, Outlook, and MS Office.

What kind of skills are needed for this role?

Candidates should possess strong attention to detail, the ability to follow instructions, a willingness to learn new automotive technologies, and effective multitasking and organizational skills.

How quickly should missed phone calls and emails be returned?

Missed phone calls and emails should be returned in no less than 5 minutes.

Is prior automotive experience required for this position?

While not strictly required, automotive retail experience is preferred and can be beneficial in this role.

What is the work environment like for a Virtual Service Advisor?

The work environment is team-based, focused on achieving common goals while maintaining cooperative working relationships with colleagues and customers.

How will my performance be evaluated in this role?

Performance will be evaluated based on individual KPIs, the ability to meet shared team goals, and the overall success in optimizing productivity and customer satisfaction.

What opportunities for growth does this position offer?

The role offers opportunities to learn more about innovative automotive technologies and develop essential customer service and operational skills that can lead to career advancement within Tesla.

Are accommodations available for individuals with disabilities during the interview process?

Yes, Tesla is committed to providing reasonable accommodations to individuals with disabilities and encourages candidates to inform their recruiter if they need any assistance.

What should I expect regarding customer follow-up?

You will be responsible for following up with customers after services have been provided to ensure their satisfaction with the work performed.

image

Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.

Get notified when Tesla posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?