Logo of Huzzle

VP - SBU Head

image

Cognizant

7d ago

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Kolkata

AI generated summary

  • You need 15+ years in senior leadership within IT services, strong strategic and delivery management skills, effective communication, excellent relationship management, and deep industry knowledge.
  • You will oversee delivery commitments, track key metrics, drive revenue growth, mentor teams, manage client relationships, and identify market opportunities for process improvements.

Requirements

  • Strategic understanding: understands success governing core and critical initiatives and translates to minimize delivery costs & improve productivity
  • Industry and business knowledge: Deep knowledge of IT services/IT outsourcing globally; ability to communicate across technical and practice stakeholders
  • Delivery Management: Expertise running multi-GEO and Industry delivery
  • Effective Communication: effective communication skills to clearly articulate vision and lead effective teams across the enterprise, bringing valuable insights
  • Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with executive leadership and business units, effectively aligning stakeholders to strategic plans and mediating conflict
  • Leadership experience: Excellent organizational and leadership skills to build strong Strategy function and lead by example; strong budgeting, talent management, and business operations skills
  • Minimum 15+ years in senior leadership role and minimum 10+ years in IT services industry.
  • Preferred: Senior leadership role in project and product management, Deep technical expertise across competency areas, experienced managing large global teams. Domain expertise across verticals, platforms/tools and solutions

Responsibilities

  • Owns end-to-end delivery commitments of identified SBU aligned to Markets. Works with commercial business partners to focus on revenue growth and revenue protection activities. Own shadow P&L for identified industry verticals and practice areas and ensure meeting of margin targets.
  • Oversee process adherence across delivery teams and intervene in case of critical flags. Track SLA adherence, KPIs, CSAT and other project metrics and take corrective action when necessary. Risk identification, mitigation, management and reporting at cross-practice level.
  • Identify market gaps, opportunity for new process set up for seamless deliveries. Design initiatives to minimize delivery costs & improve productivity. Provide inputs into new solution creation and track success. Promote deployment of standards, tools and methods to increase delivery performance. Ensure adequate focus on continuous innovation and supporting Practice / Offering org in creation of standard solutions (incl. IP / assets / accelerators). Drive cost of delivery improvement (incl. Offshoring, Pyramid, Utilization, Automation release, Sub-con %)
  • Defend current revenue and contribute to revenue expansion. Support in new deal pursuit, review and approve delivery model of the engagements at solutioning stage
  • Mentor and track career development for the delivery team. Design career progression roadmaps to enable growth and retain talent through job moves. Partner with HR to address employee engagement & attrition.
  • Create a PoV on important topics aligned to industry/practice; go-to people in their field. Trusted source with innovative ideas; turn ideas into reality and know and show how to replicate their success.
  • Personally own senior level client relationships for key accounts and build strong loyalty. Track client engagement frequency and purpose, across major accounts, to ensure adequate client engagement. Work with key clients to understand their needs and help them see the value addition by Cognizant.

FAQs

What are the primary responsibilities of the VP - SBU Head?

The VP - SBU Head is responsible for project delivery, financial performance mentoring, overseeing delivery execution, ensuring delivery excellence and innovation, driving business growth, talent and capability management, thought leadership, and client relationship management.

What is the expected experience level for candidates applying for this role?

Candidates should have a minimum of 15+ years in a senior leadership role and at least 10+ years in the IT services industry.

What key skills are required for the VP - SBU Head position?

Required skills include strategic understanding, deep industry and business knowledge, expertise in delivery management, effective communication skills, outstanding relationship management abilities, and strong leadership experience.

How does the VP - SBU Head contribute to revenue growth?

The VP - SBU Head focuses on revenue growth through defending current revenue, contributing to revenue expansion, and supporting new deal pursuits by reviewing and approving delivery models at the solutioning stage.

What are the KPIs for success in this role?

KPIs include revenue growth, margin improvement, onsite/offshore mix improvement, attrition management, diversity and inclusion goal attainment, innovation index, delivery performance index, pyramid metrics, and other operational parameters.

What is the importance of client relationship management in this role?

Client relationship management is vital as the VP - SBU Head personally owns senior-level client relationships for key accounts, building strong loyalty and ensuring that clients see the value added by the organization.

Does the role involve mentorship and talent management?

Yes, the VP - SBU Head is responsible for mentoring delivery teams, tracking career development, designing progression roadmaps, and partnering with HR to address employee engagement and attrition.

What kind of innovation is expected in this position?

Continuous innovation is essential, involving the identification of market gaps, creation of standard solutions, and design of initiatives to minimize delivery costs and enhance productivity.

Is experience managing large global teams required for this position?

Yes, experience in managing large global teams is preferred and considered an essential aspect of the role.

How does the VP - SBU Head ensure delivery excellence?

They oversee process adherence across delivery teams, track various project metrics, and implement corrective actions when necessary, while also promoting standards and tools to enhance delivery performance.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.