FAQs
What are the primary responsibilities of the VP - SBU Head?
The VP - SBU Head is responsible for project delivery, financial performance mentoring, overseeing delivery execution, ensuring delivery excellence and innovation, driving business growth, talent and capability management, thought leadership, and client relationship management.
What is the expected experience level for candidates applying for this role?
Candidates should have a minimum of 15+ years in a senior leadership role and at least 10+ years in the IT services industry.
What key skills are required for the VP - SBU Head position?
Required skills include strategic understanding, deep industry and business knowledge, expertise in delivery management, effective communication skills, outstanding relationship management abilities, and strong leadership experience.
How does the VP - SBU Head contribute to revenue growth?
The VP - SBU Head focuses on revenue growth through defending current revenue, contributing to revenue expansion, and supporting new deal pursuits by reviewing and approving delivery models at the solutioning stage.
What are the KPIs for success in this role?
KPIs include revenue growth, margin improvement, onsite/offshore mix improvement, attrition management, diversity and inclusion goal attainment, innovation index, delivery performance index, pyramid metrics, and other operational parameters.
What is the importance of client relationship management in this role?
Client relationship management is vital as the VP - SBU Head personally owns senior-level client relationships for key accounts, building strong loyalty and ensuring that clients see the value added by the organization.
Does the role involve mentorship and talent management?
Yes, the VP - SBU Head is responsible for mentoring delivery teams, tracking career development, designing progression roadmaps, and partnering with HR to address employee engagement and attrition.
What kind of innovation is expected in this position?
Continuous innovation is essential, involving the identification of market gaps, creation of standard solutions, and design of initiatives to minimize delivery costs and enhance productivity.
Is experience managing large global teams required for this position?
Yes, experience in managing large global teams is preferred and considered an essential aspect of the role.
How does the VP - SBU Head ensure delivery excellence?
They oversee process adherence across delivery teams, track various project metrics, and implement corrective actions when necessary, while also promoting standards and tools to enhance delivery performance.