FAQs
What is the required experience for this Waiter, In Room Dining position?
An ideal candidate must have previous experience working as a waiter in a luxury property.
Is it necessary to speak another language for this position?
Yes, the candidate should speak Arabic or a European language in addition to English.
What are the key responsibilities of the Waiter in this role?
Responsibilities include understanding the outlet's concept, ensuring efficient service, processing orders through the POS system, up-selling services, and maintaining communication with guests and colleagues.
What kind of environment will I be working in?
You will be working in a luxury hotel environment, providing high-quality service to guests.
Is training provided for new hires?
Yes, training is provided to ensure you have a good understanding of the food and beverage offerings, as well as service standards.
How important is product knowledge in this position?
Very important; you are expected to ensure that your product knowledge is up to date to effectively serve guests.
What should I do if a guest has dietary restrictions or allergies?
You should inform management and kitchen colleagues about any special guest preferences or allergies to ensure their safety and satisfaction.
Will I have the opportunity to interact with guests frequently?
Yes, you will engage with guests regularly, listening to their needs and providing service that delights and satisfies them.
What is the emphasis on teamwork in this role?
Teamwork is essential; you are expected to be committed to being a team player and support your colleagues in operational tasks.
How does the hotel ensure customer satisfaction?
Customer satisfaction is ensured from arrival to departure in accordance with MOHG Legendary Quality Experiences (LQEs) and service standards.