FAQs
What are the primary responsibilities of a Waiter/ess at Hilton?
A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner, managing guest queries, serving beverages, ensuring extensive knowledge of menu offerings, and maintaining high standards of service.
What skills are required for this position?
To be successful in this role, you should have a positive attitude, good communication skills, a commitment to high levels of customer service, and the flexibility to respond to different work situations.
Do I need previous experience in the Food and Beverage industry?
While previous experience in the Food and Beverage department or industry is preferred, it is not necessarily a requirement.
Is knowledge of Food Hygiene Regulations important for this role?
Yes, knowledge of Food Hygiene Regulations is considered advantageous for this position.
What grooming standards must I follow when working as a Waiter/ess?
You must practice Hilton grooming standards, which include adhering to the uniform dress code, maintaining cleanliness, and ensuring personal hygiene.
Will I be required to handle cash as a Waiter/ess?
Yes, having previous experience in cash handling is advantageous for this position.
What kind of work environment can I expect at Hilton?
Hilton offers a supportive and team-oriented work environment, where Team Members are at the heart of creating exceptional guest experiences.
Are there any safety regulations I need to be aware of while working?
Yes, you must comply with hotel security, fire regulations, and all health and safety legislation while performing your duties.
Do I need to know about alcohol service regulations?
Yes, as a Waiter/ess, you will need to serve alcoholic and non-alcoholic beverages in accordance with licensing and liquor regulations for both residents and non-residents.
Is flexibility in work hours important for this role?
Yes, flexibility to respond to a range of different work situations is important for a Waiter/ess at Hilton.