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Waiter/Waitress

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Accor

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi
  • Quick Apply

AI generated summary

  • You must know the menu, use the POS system, follow safety protocols, understand F&B services, perform assigned duties, report deviations, minimize waste, and assist during peak hours.
  • You will provide exceptional F&B service, manage POS transactions, maintain cleanliness, handle guest satisfaction, and assist colleagues during peak hours while adhering to safety and hygiene standards.

Requirements

  • Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
  • Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
  • Learn and adhere to safety, sanitation and hygiene policies
  • Maintain complete knowledge of all F&B services, outlets and hotel services/features
  • Perform opening/closing side duties as assigned and set all tables according to standards
  • Report to manager any kinds of deviation from set standard and procedures
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipment
  • Assist other Food & Beverage Outlets in their operations during peak hours if needed

Responsibilities

  • To provide prompt and courteous F&B service to the Hotel’s guests.
  • Read daily events, to acknowledge any VIP’s arrivals.
  • Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
  • Present children's menus when appropriate, and describe specials and alternative cuisine
  • Serve and clear food and beverage items in an unobtrusive and professional manner
  • Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
  • Carry trays, bus and reset tables with linen, china, glass and silver
  • Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
  • Follow cash and credit card procedures according to the guidelines of the accounting department
  • Maintain a clean, neat and orderly restaurant throughout service
  • Polish silver, refill salt, pepper and sugar, creamers, etc
  • Ensure that work station is stocked with appropriate condiments at all times
  • Report any guest comments regarding food and beverage to manager
  • Conscientious handling and maintenance of operating equipment
  • Learn and adhere to safety, sanitation and hygiene policies
  • Maintain good working relationships with colleagues, and all other departments
  • Maintain complete knowledge of all F&B services, outlets and hotel services/features
  • Perform opening/closing side duties as assigned and set all tables according to standards
  • Report to manager any kinds of deviation from set standard and procedures
  • Ensure that all service and storage areas are kept safe and clean
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipment
  • Carry out light cleaning and maintenance of the outlet
  • Assist other Food & Beverage Outlets in their operations during peak hours if needed

FAQs

What are the primary responsibilities of a Waiter/Waitress at Accor?

The primary responsibilities include providing prompt and courteous food and beverage service, knowing menu items and their preparation methods, serving and clearing food and beverages, utilizing the POS system, and ensuring guest satisfaction.

Is prior experience required for this position?

While previous experience in a similar role is beneficial, we value strong customer service skills and a willingness to learn over experience.

What is the work environment like at Accor?

The work environment at Accor is collaborative, supportive, and focused on providing exceptional hospitality while encouraging personal and professional growth.

Are there opportunities for career advancement within the company?

Yes, Accor promotes internal growth and provides various learning opportunities to help employees advance in their careers.

What kind of training is provided for new employees?

New employees receive training on food and beverage service, safety and sanitation policies, and thorough knowledge of all F&B services and hotel features.

Is teamwork emphasized in this role?

Yes, maintaining good working relationships with colleagues and collaborating during peak hours is essential in this role.

How does Accor support diversity and inclusion in the workplace?

Accor is committed to being an inclusive company and aims to attract, recruit, and promote diverse talent across all positions.

What safety and hygiene policies should employees follow?

Employees must learn and adhere to safety, sanitation, and hygiene policies to ensure a clean and safe environment for both guests and staff.

What should I do if I encounter a guest complaint?

If you encounter a guest complaint, ascertain their satisfaction, attempt to resolve the issue, and inform a manager of the problem and how it was addressed.

Can I expect to work flexible hours in this position?

Yes, the role may involve flexible hours, including evenings, weekends, and holidays, to accommodate the needs of the guests.

Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.