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Waiter/ Waitress - Chinese Restaurant

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Mandarin Oriental Hotel Group

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have 2+ years as a waiter/waitress, hospitality diploma preferred, fine dining knowledge, strong English skills, and the ability to multitask in a fast-paced environment.
  • You will provide exceptional service, take orders, manage dietary requests, operate POS, set up tables, upsell products, and ensure guest satisfaction throughout their dining experience.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred. Basic computer skills including MS Office is preferred.
  • Minimum 2 years’ experience working as waiter/waitress.
  • Knowledge of fine dining service procedures and standards as well as casual dining is preferred. Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Ability to understand the flow of service and with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Maintain comprehensive knowledge of the Chinese menu, including ingredients, preparation methods, and pairing recommendations.
  • Offer suggestions and answer questions to enhance the guest experience. Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Take accurate food and beverage orders from guests and communicate clearly to the kitchen and bar staff. Ensure all orders are delivered promptly and in accordance with guest specifications.
  • Address any special requests or dietary needs with professionalism and care. Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Provide attentive and personalized service to guests, ensuring their dining experience is enjoyable.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Set up and clear tables according to restaurant standards, ensuring a clean and inviting dining environment. Manage multiple tables efficiently while maintaining a high level of service.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurants.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).

FAQs

What are the primary responsibilities of a Waiter/Waitress in the Chinese restaurant at Mandarin Oriental Downtown, Dubai?

The primary responsibilities include maintaining comprehensive knowledge of the Chinese menu, taking accurate food and beverage orders, providing attentive service, addressing special guest requests, operating the POS system, upselling products, setting up and clearing tables, and ensuring customer satisfaction in accordance with our hospitality standards.

What qualifications are preferred for this position?

A high school qualification or equivalent is preferred, along with a degree or Higher National Diploma in Hospitality/Hotel/Business Management. A minimum of 2 years’ experience working in a high-volume restaurant or luxury hotel is also preferred.

Is experience in fine dining necessary for this role?

Yes, knowledge of fine dining service procedures and standards is preferred for this role.

What kind of skills are important for a Waiter/Waitress in this restaurant?

Important skills include strong interpersonal and communication skills, the ability to multitask and prioritize in a fast-paced environment, and familiarity with restaurant point of sales and cashiering procedures.

Are there any physical requirements for this position?

Yes, candidates should have the physical capability to stand for long periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Will I need to know about the food and beverage offerings?

Yes, maintaining a comprehensive knowledge of the menu, including ingredients, preparation methods, and pairing recommendations, is essential for enhancing the guest experience.

What does "creating WOW moments" mean in this job?

"Creating WOW moments" refers to surprising and delighting guests during their dining experience to ensure their visit is memorable and exceptional.

How does the restaurant ensure customer satisfaction?

Customer satisfaction is ensured from arrival to departure by adhering to the MOHG Legendary Quality Experiences (LQEs) and providing attentive and personalized service.

Is training provided for new employees?

Yes, comprehensive training is typically provided to help new employees understand the restaurant's service standards and menu offerings.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement in the restaurant and hotel industry, especially for those who demonstrate strong performance and commitment.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.