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Waiter/ Waitress - Lobby Lounge

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Mandarin Oriental Hotel Group

21d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have at least a high school diploma, 2 years of waiter experience, strong English communication, knowledge of fine dining, and flexibility for various shifts.
  • You will provide excellent service, take orders, answer guest queries, manage dietary needs, process payments, set up tables, upsell items, and ensure a memorable dining experience.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred. Basic computer skills including MS Office is preferred.
  • Minimum 2 years’ experience working as waiter/waitress.
  • Knowledge of fine dining service procedures and standards as well as casual dining is preferred. Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Ability to understand the flow of service and with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Maintain comprehensive knowledge of the Lounge menu including light meals, beverages and signature drinks.
  • Offer suggestions and answer questions to enhance the guest experience. Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Take accurate food and beverage orders from guests and communicate clearly to the kitchen and bar staff. Ensure all orders are delivered promptly and in accordance with guest specifications.
  • Address any special requests or dietary needs with professionalism and care. Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Provide attentive and personalized service to guests, ensuring their needs are met with efficiency and grace.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Set up and clear tables according to restaurant standards, ensuring a clean and inviting dining environment. Manage multiple tables efficiently while maintaining a high level of service.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurants.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).

FAQs

What is the primary role of a Waiter/Waitress at the Lobby Lounge?

The primary role of a Waiter/Waitress in the Lobby Lounge is to provide exceptional dining experiences by taking orders, serving food and beverages, and ensuring that every aspect of the dining experience meets the standards of Mandarin Oriental Downtown, Dubai.

What qualifications are preferred for this position?

A high school qualification or equivalent is preferred, along with a degree or Higher National Diploma in Hospitality/Hotel/Business Management. Experience in a high-volume restaurant or luxury hotel setting is also preferred.

How much experience is required for this role?

A minimum of 2 years’ experience working as a waiter/waitress is required for this role.

What type of service knowledge is important for this position?

Knowledge of fine dining service procedures and standards, as well as casual dining, is preferred. Familiarity with restaurant point of sales and cashiering procedures is also important.

What skills are necessary to succeed in this role?

Strong interpersonal and communication skills, the ability to multitask and prioritize in a fast-paced environment, and a good understanding of the flow of service are necessary to succeed in this role.

Is there flexibility in the work schedule?

Yes, there is flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

What tasks might a Waiter/Waitress be expected to perform?

A Waiter/Waitress may be expected to maintain knowledge of the menu, take accurate orders, provide attentive service, manage multiple tables, set up and clear tables, and create memorable experiences for guests.

What kind of work environment can one expect in the Lobby Lounge?

The Lobby Lounge offers a dynamic and fast-paced work environment, focused on providing luxury service and memorable experiences to guests amidst a modern and elegant setting.

Are there opportunities to enhance sales in this role?

Yes, there are opportunities to upsell services and products to guests, which enhances service and generates increased revenue.

What customer service standards are prioritized in this position?

The customer service standards are aligned with the MOHG Legendary Quality Experiences (LQEs), ensuring customer satisfaction from arrival to departure.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.