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Waiter / Waitress, Noor Lounge

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have prior experience as a waiter/waitress in a luxury setting and speak a European language alongside English.
  • You will explain menu offerings, ensure efficient service, process orders and payments, maintain cleanliness, enhance guest experiences, and communicate preferences to the team for satisfaction.

Requirements

  • An ideal candidate must have a previous experience working as waiter/waitress in a luxury property and speak European language in addition to English.

Responsibilities

  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
  • Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Be able to deliver service by understanding the guest requirements.
  • Carry out all tasks in a friendly, courteous and efficient manner.
  • Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Be able to process MOHG Gift cards and other non-cash methods of payment.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.
  • Ensure product knowledge is up to date.
  • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
  • Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
  • Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
  • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
  • Have a natural, warm smile and a friendly and passionate approach towards guests.
  • Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Report guest’s preference to superiors and act upon them whenever known.

FAQs

What experience is required for the Waiter/Waitress position at Noor Lounge?

An ideal candidate must have previous experience working as a waiter/waitress in a luxury property.

Is knowledge of any languages required for this job?

Yes, the candidate must speak a European language in addition to English.

What are the primary responsibilities of this role?

Responsibilities include understanding the outlet’s concept, ensuring efficient service, operating the POS system, delivering guest service, upselling products, processing payments, maintaining equipment, and ensuring guest satisfaction.

How important is guest communication in this role?

Very important. The role requires listening to guests, observing body language, and understanding their needs to consistently delight and satisfy them.

Will I need to assist in other outlets as well?

Yes, you may be required to support other outlets as assigned by the Restaurant/Outlet Manager.

How does the establishment define customer satisfaction?

Customer satisfaction is defined from arrival to departure, in accordance with MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.

What should I do if a guest has a special preference or allergy?

You should inform management and kitchen colleagues of any special guest preferences or allergies.

Is teamwork emphasized in this position?

Yes, being committed to being a team player and proactively supporting colleagues in operational tasks is essential.

What type of approach towards guests is expected from the staff?

A natural, warm smile and a friendly and passionate approach towards guests is expected.

Are there specific standards for the presentation of dishes?

Yes, all dishes must be presented in compliance with hotel standards and food & beverage specifications.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.