FAQs
What is the primary responsibility of a waitress/waiter?
The primary responsibility of a waitress/waiter is to make the guest feel ‘HOME AWAY FROM HOME’ by providing excellent service and communication between the guest and the kitchen.
What qualifications are required for this waitress position?
A high school diploma or craft course in the Hospitality Industry or any equivalent school certificate is required.
How should a waitress greet guests?
A waitress should greet guests with a smiling face and inquire about their health.
Are waitresses responsible for serving food according to dietary needs?
Yes, waitresses are responsible for offering menus according to the guests' dietary needs and ensuring the order is prepared accordingly.
What should a waitress do if a guest finishes their meal?
A waitress should remove the leftovers once the guest has finished their meal.
Is upselling a part of a waitress's role?
Yes, a waitress is responsible for upselling products to increase sales.
How many meals and snacks are waitresses responsible for delivering to inpatient guests?
Waitresses are responsible for delivering 3 meals and 2 snacks to inpatient guests.
What health and safety practices should be followed by a waitress?
All rules and regulations of the health department must be adhered to strictly, along with the principles of safe food handling and service.
Will a waitress assist the kitchen team?
Yes, a waitress is expected to assist the kitchen team based on their free schedule.
Are waitresses involved in buffet setup for meetings/functions?
Yes, waitresses are responsible for setting up the buffet for meetings and functions.