FAQs
What are the main responsibilities of a Ward Administrator?
The main responsibilities include booking outpatient appointments, resolving issues for patients, staff, and visitors, maintaining accurate records, managing patient transport and accommodations, and providing clerical support to the ward manager.
Will I need to interact with patients and their families?
Yes, you will be required to welcome patients, provide updates on bed availability, and liaise with relatives regarding admissions, discharges, and transfers.
What systems will I need to use as a Ward Administrator?
You will need to use the Patient Administration System (PAS) to record activities and manage patient information, as well as speciality specific patient information systems when covering specialist areas.
Is there a requirement to manage patients' travel arrangements?
Yes, you will be responsible for booking flights and taxis for out-of-area patients and arranging accommodation for relatives when necessary.
Will I be involved in any meetings or training?
Yes, you are expected to attend ward meetings and relevant training courses.
What should I do if I encounter any IT issues while performing my duties?
You should report and follow up all IT faults to the IT helpdesk as part of your responsibilities.
Will there be occasions where I need to support colleagues in other areas, such as AMU or ICU?
Yes, you may need to cover specific duties described in an addendum when supporting colleagues in direct patient access areas or specialist areas.
How will I ensure that patient information is handled correctly?
You will work closely with the multi-disciplinary team to maintain high standards of data quality and adhere to the Data Quality Policy requirements.
Is patient confidentiality a priority in this role?
Yes, patient confidentiality is critical, and you are expected to adhere to all relevant Trust policies and guidelines to ensure privacy and security.
What kind of clerical support will I be expected to provide?
You will provide clerical support to the ward manager, including taking notes at meetings, photocopying documentation, and managing various patient records.