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Ward Clerk

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Frimley Health NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need strong English skills, Excel/Word experience, clerical background, IT literacy, previous healthcare and hospital experience, organizational skills, and the ability to manage confidential info.
  • You will perform clerical duties, assist visitors, ensure patient documentation is updated in EPIC, and manage patient transfers and discharges, while delivering professional and caring service.

Requirements

  • High standard of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English
  • Excel and Word qualification or relevant transferable evidenced experience
  • Experience of clerical duties
  • High Standard of IT literacy/experience in computer use
  • Previous health care experience
  • Previous experience of working within a hospital setting
  • Ability to work unsupervised at times and the ability to prioritise workloads under the guidance of line manager/Shift in Charge
  • Organisational skills
  • Ability to communicate effectively in English (written and verbal) with the ability to communicate well at all levels, both face to face and by telephone
  • To be able to manage sensitive/ confidential information according to Trust policy
  • Work flexible hours as the service requires of the role
  • To work well in a small team

Responsibilities

  • General clerical and administrative duties including any speciality specific requirements that are compatible with the duties and responsibilities of the post.
  • Point of contact for all visitors to the unit. To ensure that all patients, visitors, and staff are treated in a courteous, professional, and caring manner and receive prompt assistance when required.
  • Ensure EPIC is maintained and up to date relevant to the Ward Clerk role. This to include:
  • Scanning/uploading documents/ patient records on to EPIC.
  • Transfer/discharge patients on EPIC.
  • Scan/upload relevant patient records.
  • As EPIC functionality develops at FHFT in its content, there may be several other administrative tasks deemed appropriate for this role to deliver. These may be generic, or speciality focussed.

FAQs

What are the main duties of a Ward Clerk in the Eden Day Unit?

The main duties include performing general clerical and administrative tasks, being the point of contact for visitors, maintaining EPIC records, and supporting the efficient day-to-day running of the unit.

What qualifications are required for the Ward Clerk position?

A high standard of English communication skills (verbal and written) and a GCSE or equivalent in Maths and English are essential. An Excel and Word qualification or relevant experience is desirable.

Is previous healthcare experience required for this role?

No, previous healthcare experience is not required but it is desirable.

What skills are essential for the Ward Clerk role?

Essential skills include the ability to work unsupervised, prioritise workloads, organisational skills, effective communication, and managing sensitive information according to Trust policy.

What type of working hours can I expect in this role?

The role may involve flexible working hours based on the needs of the service.

How does Frimley Health NHS Foundation Trust support its staff?

The Trust offers first-class development opportunities, a commitment to work-life balance, and a supportive environment for staff working flexibly.

What is EPIC and how is it relevant to the Ward Clerk role?

EPIC is the electronic patient record system used in the Trust, and the Ward Clerk is responsible for maintaining and updating records within this system.

Are there opportunities for career progression within Frimley Health NHS Foundation Trust?

Yes, the Trust provides a wide range of professional development and training opportunities for staff.

How does the Trust ensure patient confidentiality?

The Ward Clerk is required to manage sensitive and confidential information according to Trust policy, ensuring the privacy and security of patient data.

Can I apply for this position if I have limited clerical experience?

While some clerical experience is essential, other transferable skills may be considered, and the Trust encourages applications from diverse backgrounds.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.