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Warranty Admin

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Mercedes-Benz AG

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • San Francisco

AI generated summary

  • You should have warranty experience, attention to detail, teamwork skills, proficiency in Microsoft Office, general accounting knowledge, a valid driver's license, and a clean driving record.
  • You will process warranty claims, coordinate with vendors, maintain documentation, establish relationships with manufacturers, and track claim statuses while ensuring compliance and accuracy.

Requirements

  • - Warranty experience preferred
  • - Attention to detail
  • - Ability to work well with others and be part of a team
  • - Proficiency Microsoft Office
  • - General accounting knowledge preferred
  • - Valid driver's license and clean driving record

Responsibilities

  • Book warranty repair orders and submit claims of manufacturer warranty
  • Maintain receivables schedules; service contract claim submission and follow up
  • Work closely and effectively with team of technicians, service writers, and supervisors
  • Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
  • Communicate with Service Advisors to define the scope of a warranty claim
  • Process all warranty paperwork to ensure proper documentation and to verify criteria
  • Arrange for parts for shipment to factory or distributor
  • Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor
  • Stays abreast of all factory recalls, announcements, and procedures
  • Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
  • Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
  • Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
  • Maintain record of all claims submitted, returned/rejected and paid and their current status
  • Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
  • Provide a weekly report to the service manager regarding claims status
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers

FAQs

What is the primary responsibility of a Warranty Admin?

The primary responsibility of a Warranty Admin includes booking warranty repair orders, maintaining receivables schedules, and processing warranty paperwork.

Is previous warranty experience required for this position?

Warranty experience is preferred for this position.

What tools or software should a Warranty Admin be proficient in?

A Warranty Admin should have proficiency in Microsoft Office.

What kind of benefits does Euromotors Auto Group offer?

Euromotors Auto Group offers a Group Health Plan, Paid Holidays, Paid Time Off, a 401k Plan, Employee Discounts, Voluntary Insurance, an Employee Assistance Program, a Flexible Spending Account Plan, a Collaborative Team Environment, and opportunities for Career Progression and Advancement.

Is a valid driver's license required for this role?

Yes, a valid driver's license and a clean driving record are required for this role.

Will I have the opportunity to work closely with a team?

Yes, as a Warranty Admin, you will work closely and effectively with a team of technicians, service writers, and supervisors.

Are there any specific qualifications regarding general accounting knowledge?

General accounting knowledge is preferred for candidates applying for this position.

What type of work environment does Euromotors Auto Group provide?

Euromotors Auto Group provides a collaborative team environment where employees are considered part of the family and are encouraged to grow and succeed together.

How often will I need to report on claims status?

You will need to provide a weekly report to the service manager regarding claims status.

Does Euromotors Auto Group have a commitment to diversity and inclusion?

Yes, Euromotors Auto Group is an equal opportunity employer and prohibits discrimination or harassment based on a variety of characteristics, ensuring a diverse and inclusive workplace.

Mercedes-Benz AG

Automotive
Industry
10,001+
Employees

Mission & Purpose

Mercedes-Benz is a renowned global automotive company that specialises in luxury vehicles, trucks, buses, and mobility services. With a rich heritage spanning over a century, Mercedes-Benz is synonymous with exceptional engineering, innovative design, and a commitment to uncompromising quality. Their extensive product lineup includes a wide range of cars, SUVs, and electric vehicles that embody elegance, performance, and cutting-edge technology. Mercedes-Benz's ultimate mission is to provide customers with unparalleled driving experiences, setting new standards of safety, comfort, and sustainability. With a focus on innovation, craftsmanship, and the pursuit of automotive excellence, Mercedes-Benz continues to shape the future of mobility and lead the industry with their iconic brand and unwavering dedication to customer satisfaction.