FAQs
What languages are required for the Welcome Desk Agent position?
The Welcome Desk Agent position requires proficiency in German, Russian, Arabic, or Chinese.
What are the primary responsibilities of the Welcome Desk Agent?
The primary responsibilities include processing guest check-ins and check-outs, confirming reservations, assigning rooms, handling various payment types, and addressing guest inquiries and requests.
Is previous work experience necessary for this position?
No related work experience is required for the Welcome Desk Agent position.
What type of education is preferred for this role?
A high school diploma or G.E.D. equivalent is preferred for the Welcome Desk Agent position.
What is the work schedule like for the Welcome Desk Agent?
The position is full-time and does not support remote work.
Do Welcome Desk Agents need to handle cash transactions?
Yes, Welcome Desk Agents are responsible for processing various payment types, including cash, checks, and credit cards.
Are there any specific physical requirements for this job?
Yes, the role may require standing, sitting, or walking for extended periods, as well as moving, lifting, carrying, and placing objects weighing up to 10 pounds without assistance.
What should candidates expect from the training process?
Candidates can expect to learn company policies, safety and security procedures, and how to provide quality service to guests.
What is Marriott International's stance on diversity and inclusion?
Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.
What qualities does W Hotels seek in potential hires?
W Hotels seeks individuals who are original, innovative, and forward-focused, with a strong desire to enhance guest experiences through exceptional service.