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CXG

9d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Marketing
  • Germany, +15
    Remote
  • Quick Apply

AI generated summary

  • You must be 18+, a current customer of luxury brands, not under retail contract, punctual, organized, detail-oriented, and passionate about customer experiences. No prior experience needed.
  • You will choose tasks, visit luxury stores or assess online, observe ambiance and service quality, and provide honest feedback through questionnaires on our platform.

Requirements

  • Sie müssen mindestens 18 Jahre alt sein
  • Derzeitiger Kunde von Premium- und Luxusmarken
  • Steht derzeit nicht unter Vertrag mit einer Einzelhandelsmarke, um Unparteilichkeit zu gewährleisten
  • Pünktlich, organisiert, detailorientiert und zuverlässig
  • Aufmerksam und leidenschaftlich in Bezug auf Kundenerfahrungen
  • Es sind keine Vorkenntnisse erforderlich; wir schätzen ehrliches Feedback von echten Kunden

Responsibilities

  • Wählen Sie Ihre Aufgaben - stimmen Sie Ihre Missionen mit Ihren persönlichen Vorlieben und Ihrem Profil ab
  • Besuchen Sie Luxusgeschäfte oder bewerten Sie online - sprechen Sie mit den Verkäufern in den Geschäften oder online, bequem von zu Hause aus
  • Beobachten Sie genau - prüfen Sie das Ambiente, die Servicequalität und das allgemeine Kundenerlebnis
  • Geben Sie ehrliches Feedback - nutzen Sie unsere Plattform, um Ihre Beobachtungen über Fragebögen mitzuteilen

FAQs

What is the main role of a Luxury Brand Evaluator?

As a Luxury Brand Evaluator, your main role is to assess customer experiences with premium brands and provide critical feedback to help improve their services.

What kind of tasks will I be performing?

You will be visiting luxury stores, shopping online, and observing the overall customer experience, including the ambiance and quality of service, while providing honest feedback through questionnaires.

How long does each store visit take?

Each store visit typically lasts about 20 minutes, giving you the flexibility to manage multiple tasks within your schedule.

Will I have the opportunity to work with renowned brands?

Yes, you will collaborate with some of the most prestigious brands in the luxury sector, including Louis Vuitton, Dolce & Gabbana, Bentley, and more.

How is compensation structured for this role?

For non-purchase evaluations, you receive a fee based on the complexity of the assignment. For purchase-based evaluations, you will receive reimbursements for approved items, as specified in the job description.

Are there any specific requirements to apply for this position?

Yes, candidates must be at least 18 years old, current customers of premium and luxury brands, not currently under contract with a retail brand, and should be punctual, organized, detail-oriented, and reliable.

Is any prior experience necessary for this job?

No prior experience is required; however, we value honest feedback from actual customers who are passionate about the shopping experience.

How do I get started as a Luxury Brand Evaluator?

You can start by registering at live.cxg.com, completing your profile, getting certified, and then applying for missions that interest you.

Is there flexibility in choosing tasks?

Yes, you can select tasks that align with your personal preferences and interests, allowing for a customized experience.

How can I manage my tasks and feedback?

You can use our user-friendly platform, CXG Live, to seamlessly manage your assignments, certifications, and feedback.

Transforming Experiences.

Consulting
Industry
201-500
Employees
2006
Founded Year

Mission & Purpose

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.