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Western Europe Adoption Leader

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WTW

5d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Business, Operations & Strategy
  • Madrid

AI generated summary

  • You need 8+ years in financial services, change management and strategy execution experience, knowledge of insurance principles, strong negotiation skills, analytical abilities, and a self-starter attitude.
  • You will drive Broking Platform adoption, create roadmaps, manage regional governance, track metrics, facilitate user feedback, and communicate benefits to stakeholders and clients.

Requirements

  • 8+ years of experience in a Financial Services environment
  • Change management experience essential – in particular working with diverse stakeholder groups to structure and solve problems
  • Experience in strategy execution – development of roadmaps, implementation plans and execution management
  • Experience of virtual working with global teams and building strong relationships across silos
  • Demonstrated ability to make connections between business, technology and operations
  • Experience gained within the insurance industry, preferably active within a broking team/environment
  • Demonstrated knowledge of core insurance principles with focus on broking
  • Demonstrated excellence in negotiation and influencing skills are critical
  • Demonstrated ability in conflict resolution and selling skills are a plus
  • Attention to detail and process orientation – ability to think end to end and pragmatically balance the big-picture with the practical
  • Solid presentation skills – both written and oral
  • Analytical skills – structured problem solving, process mapping, data analysis, KPIs and Metrics
  • Willing to provide “hands-on” support to stakeholders and their teams where required
  • Self-starter/requiring minimal supervision but will seek guidance when needed

Responsibilities

  • To partner with Western Europe stakeholders to actively drive and support adoption of the Broking Platform:
  • Head of Broking and Team
  • Head of Operations and Team
  • Country GLOB / Industry Vertical leaders
  • Broking Platform Users (end-user feedback)
  • To co-create a BP adoption roadmap and corresponding action plans for WE and support delivery
  • To implement and manage effective regional governance for BP adoption, including:
  • Regional / Country / and Team-level targets
  • Dashboards, KPIs and Metrics – agree outcome metrics including completeness / quality of BP data
  • Tracking against agreed adoption plans
  • Robust and transparent issue management processes
  • Robust and transparent new feature and enhancement request process
  • Facilitate user feedback and review sessions with Brokers – focus on defining actionable problem statements and clear requirements
  • To develop and deliver regular regional communication highlighting the benefits of Broking Platform to WTW brokers, carriers and clients through appropriate channels

FAQs

What is the primary responsibility of the Western Europe Adoption Leader?

The primary responsibility is to drive and support the adoption of the Broking Platform across Western Europe by partnering with key stakeholders and creating a tailored adoption roadmap.

What kind of experience is required for this role?

The role requires 8+ years of experience in a Financial Services environment, with a strong emphasis on change management and strategy execution.

Who will the Western Europe Adoption Leader collaborate with?

The leader will collaborate with the Head of Broking, Head of Operations, country GLOB, industry vertical leaders, and Broking Platform users.

What skills are essential for this position?

Essential skills include change management, negotiation, influencing, problem-solving, and strong analytical abilities, along with solid presentation skills.

Is experience in the insurance industry important for this role?

Yes, experience in the insurance industry is important, ideally within a broking team or environment.

What formats will user feedback sessions take?

User feedback sessions will involve facilitating discussions with Brokers to define actionable problem statements and clear requirements.

What does the governance process for BP adoption include?

The governance process includes setting regional, country, and team-level targets, creating dashboards, establishing KPIs and metrics, tracking adoption plans, and managing issues transparently.

Will the Western Europe Adoption Leader need to provide direct support to stakeholders?

Yes, the leader should be willing to provide "hands-on" support to stakeholders and their teams as needed.

What type of communication will the Adoption Leader need to develop?

The Adoption Leader will need to develop and deliver regular regional communications that highlight the benefits of the Broking Platform to WTW brokers, carriers, and clients.

Is a self-starter mentality important for this role?

Yes, a self-starter mentality with the ability to work with minimal supervision is important, while also seeking guidance when necessary.

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WTW

We transform tomorrows

Finance
Industry
10,001+
Employees
2016
Founded Year

Mission & Purpose

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.