FAQs
What is the job title for this position?
The job title is Whatever Whenever Agent.
Where is the W Rome located?
W Rome is located at 26/36 Via Liguria, Rome, Italy.
What experience is required for this position?
Previous front office experience of at least one year and experience in guest relations are required.
What languages are preferred for this role?
Great storytelling skills in English and at least intermediate Italian (both writing and speaking) are preferred.
What are the main responsibilities of the Whatever Whenever Agent?
Responsibilities include handling phone calls, assisting guests with bookings, maintaining guest profiles, communicating VIP arrivals, responding to special requests, and coordinating efforts among different hotel departments.
What type of company culture does W Hotels promote?
W Hotels promotes a culture that values curiosity, innovation, and a spirit of openness, with an emphasis on the "Whatever/Whenever" service philosophy.
Are there opportunities for career progression in this job?
Yes, there are professional career progression opportunities at an international level within Marriott International.
What kind of perks do employees receive?
Employees receive discounts on hotel rooms, food and beverage, participation in charity events, and learning and development opportunities.
How does W Rome ensure a positive guest experience?
W Rome ensures a positive guest experience by providing a genuinely warm welcome, assisting with inquiries, and creating memorable moments tailored to guests’ needs.
Can employees expect to be involved in charity events?
Yes, employees can participate in charity events and wellbeing activities through the TakeCare program.