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Whatever Whenever Agent

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Marriott International

Nov 12

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Rome

Requirements

  • Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
  • Previous Front Office experience of at least one year
  • Guest relations work experience and PMS, GXP knowledge are required
  • Creativity, presentation skills, positive demeanor
  • A warm, people-oriented demeanor and a team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills and multi-tasking ability
  • Stress tolerance, integrity and dependability
  • The ability to stand, sit or walk for extended periods of time across a work shift

Responsibilities

  • Handle all internal and external phone calls, guest and Talent calls alike, log all calls in Empower/GXP, and act as a dispatch to facilitate guest requests, including wake up calls, in room dining, housekeeping and maintenance.
  • Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages.
  • Execute availability check, reservations, room moves, profile information, special requests and Marriott Bonvoy information.
  • Maintain accuracy of guest profiles in GXP.
  • Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day.
  • Be creative in personalizing rooms decorations according to special occasion.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
  • Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
  • Serve welcome beverages if needed and provide escort to guest room or another desired area of the hotel after their check-in at the Front Desk.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • At occasions may assists in processing guest check-ins, check-outs, room assignments, and room change/late check-out requests. Coordinate with Housekeeping to track room status and guest concerns.

FAQs

What is the job title for this position?

The job title is Whatever Whenever Agent.

Where is the W Rome located?

W Rome is located at 26/36 Via Liguria, Rome, Italy.

What experience is required for this position?

Previous front office experience of at least one year and experience in guest relations are required.

What languages are preferred for this role?

Great storytelling skills in English and at least intermediate Italian (both writing and speaking) are preferred.

What are the main responsibilities of the Whatever Whenever Agent?

Responsibilities include handling phone calls, assisting guests with bookings, maintaining guest profiles, communicating VIP arrivals, responding to special requests, and coordinating efforts among different hotel departments.

What type of company culture does W Hotels promote?

W Hotels promotes a culture that values curiosity, innovation, and a spirit of openness, with an emphasis on the "Whatever/Whenever" service philosophy.

Are there opportunities for career progression in this job?

Yes, there are professional career progression opportunities at an international level within Marriott International.

What kind of perks do employees receive?

Employees receive discounts on hotel rooms, food and beverage, participation in charity events, and learning and development opportunities.

How does W Rome ensure a positive guest experience?

W Rome ensures a positive guest experience by providing a genuinely warm welcome, assisting with inquiries, and creating memorable moments tailored to guests’ needs.

Can employees expect to be involved in charity events?

Yes, employees can participate in charity events and wellbeing activities through the TakeCare program.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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