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Whatever Whenever Agent (French/Spanish Speaker)

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Marriott International

Jan 8

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
  • Welcome and acknowledge all guests according to

FAQs

What is the job title for this position?

The job title is Whatever Whenever Agent (French/Spanish Speaker).

Where is the job located?

The job is located at W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates.

What type of schedule is offered for this position?

This position offers a full-time schedule.

Is any prior work experience required for this role?

No related work experience is required for this role.

What languages are required for this position?

Fluency in French and Spanish is required for this position.

What are the primary responsibilities of the Whatever Whenever Agent?

The primary responsibilities include answering guest requests via various communication channels, operating the telephone switchboard, processing room service orders, providing information about room features and property amenities, and following up with guests to ensure their requests are resolved.

What educational qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent is preferred.

Are there any specific skills or attributes needed for this role?

Yes, candidates should have strong communication skills, a positive attitude, and the ability to anticipate and address guests' service needs.

What is the company culture and philosophy at W Hotels?

The company culture is focused on igniting curiosity and expanding worlds, with a service philosophy of "Whatever/Whenever" that aims to bring guests' passions to life.

Does this position involve any supervisory responsibilities?

No, there is no supervisory experience required for this position.

How does the company approach diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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