FAQs
What type of security clearance is required for this position?
Candidates must have an Active Secret Security Clearance or the ability to obtain one.
What are the educational requirements for this role?
Candidates can fill this position with either an Associate's degree and 3 years' experience, or a High School Diploma and 5 years' equivalent experience; alternatively, a Bachelor's degree and 5 years' experience or a High School Diploma and 9 years' equivalent experience is acceptable.
What certifications are required for this job?
Security+ Certification is required, along with applicable DoD 8140 Certification.
What specific tools and technologies will I be working with in this role?
The position involves using DoD approved tools such as ACAS and HBSS for system hardening and patching, MECM for vulnerability remediation, and it also includes experience with Microsoft Active Directory, backup and disaster recovery technologies, and NetApp Storage administration (though the latter is a plus).
What kind of customer service expectations are there for this position?
A customer-centric approach is essential, with responsibilities including providing direct customer service and technical support to local and remote users via multiple communication methods.
Are there opportunities for professional growth and training?
Yes, the position offers personal and professional growth opportunities, as well as tuition and certification reimbursement for further education.
What benefits does i3 offer to its team members?
i3 offers excellent insurance coverage, a 401(k) match, generous PTO, health and wellness incentives, and numerous opportunities for community engagement through the i3 Cares program.
What will my responsibilities include in terms of system management?
Responsibilities include managing the functionality of Windows operating systems within an Active Directory environment, performing system hardening, patching activities, and ensuring the integrity and security of servers and systems.
Is experience with HBSS and ACAS mandatory for this role?
Familiarity and experience using HBSS and ACAS is a plus, but not mandatory.
Does i3 promote a team-oriented work culture?
Yes, i3 emphasizes a great company culture that values teamwork and participation among team members.