FAQs
What is the expected pay range for the Workforce Analyst position?
The expected pay for this position is $21.72-$25.55 per hour, determined by experience, skills, and internal equity.
What are the educational requirements for this position?
The required education is a High School diploma or GED, with a preferred Associate's degree.
How many years of experience are required for this role?
A minimum of 3 years of experience in scheduling, staffing analysis, or workforce management and 2 years of experience in a call center environment are required.
Where is the OSF Peoria location, and does this position have geographical restrictions?
Candidates must reside within 60 miles of the OSF Peoria location.
Is attendance in the office mandatory for this position?
Yes, this is a hybrid position that requires office attendance two times per week.
What type of skills are necessary for this role?
Necessary skills include customer service and communication skills, as well as patience and flexibility with a variety of user knowledge levels and skill sets.
What is the primary responsibility of the Workforce Analyst?
The primary responsibility is to maintain a multi-channel Workforce Management platform, focusing on planning and optimizing the performance of OSF agents by analyzing data, historical performance, and trends.
Is familiarity with OSF services a requirement for this position?
Familiarity with OSF services, organizational practices, principles, and mission is preferred but not required.
Is OSF HealthCare an equal opportunity employer?
Yes, OSF HealthCare is an Equal Opportunity Employer.