FAQs
What is the main responsibility of the Workforce Manager at Remitly?
The main responsibility of the Workforce Manager is to ensure the best experience for customers by effectively managing workforce operations globally, which includes forecasting, capacity planning, scheduling, and real-time management.
What qualifications are needed for the Workforce Manager position?
A Bachelor’s degree in a technical, business, or analytical field and at least 5+ years of experience in workforce management, forecasting, capacity analysis, scheduling, and reporting are required.
Is there a specific technical skill that is preferred for this role?
Knowledge of Excel, particularly with Macros and VBA scripting, is considered a plus.
What type of schedule does the Workforce Manager position have?
The position operates in a hybrid setup, requiring four days of work on-site, and may include flexible working hours and working on weekends.
What kind of teams will the Workforce Manager work with?
The Workforce Manager will work and communicate with various teams within Remitly, such as Marketing, Compliance, Fraud Product, Finance, Data Analytics, Engineering, Operations, and external teams like BPOs.
Are there any benefits offered for the Workforce Manager role?
Yes, the benefits include Rice Allowance, Transportation Allowance, Paid Vacation, Medical, Dental & Vision, Accident and Life Insurance, Employee Stock Purchase Plan (ESPP), and Mental Health & Family Forming Benefits.
How does Remitly ensure an inclusive work environment?
Remitly is committed to nondiscrimination and creating an inclusive environment for all employees, valuing diversity across all aspects of employment and operations.
Will the Workforce Manager be involved in people management?
Yes, the Workforce Manager will have people management responsibilities as part of their role.
How frequently will the Workforce Manager need to prepare departmental updates?
The Workforce Manager is expected to maintain a detailed record of activities and prepare departmental updates on a regular frequency.
What is the expected accuracy for the forecasting output managed by the Workforce Manager?
The Workforce Manager is tasked with ensuring the forecast supplied for capacity planning has no more than a 5% deviation by validating ML forecasting outputs.