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Workplace Experience Generalist

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Facilities Management
  • Dublin
  • Quick Apply

AI generated summary

  • You need prior professional experience, strong communication skills, multitasking ability, customer service focus, proficiency in Microsoft Office and Google Apps, and respect for confidentiality.
  • You will manage inventory, clean communal areas, assist with events, greet visitors, handle office requests, oversee meetings and deliveries, support office moves, and communicate updates to staff.

Requirements

  • Previous experience working in a professional environment
  • Quality written and verbal communication skills (email, phone, in person)
  • Ability to multitask, prioritize, and stay organized
  • Customer service - must be able to interface with all guests, employees, and executives
  • Demonstrated competence in Microsoft Office and Google Applications
  • Respect for confidential information
  • Strong commitment to customer service, employee happiness, and company growth

Responsibilities

  • Maintain balanced levels of food and office supply inventory for the office location
  • Daily cleaning duties in kitchens, conference rooms, and communal areas
  • Regularly perform building walk-throughs, perform basic building repairs if needed, and/or escalate issues to appropriate vendors
  • Assist with internal events set up and tear down
  • Register and greet visitors from the front desk
  • Run office ticketing systems - answer, evaluate, prioritize, assign, and execute incoming requests for assistance
  • Awareness of all ongoing team activities, department meetings, visitors, and deliveries
  • Help execute office moves; Assist in the installation of desks, desk equipment, and furniture in conjunction with the IT department
  • Daily written and verbal communication to all employees regarding office announcements
  • Communicate constantly with extended Building Operations team members via email and/or Slack and assist other departments at Procore as needed with operations-related projects

FAQs

What does the Workplace Experience Generalist do at Procore?

The Workplace Experience Generalist supports the Workplace Experience team and employees at the Dublin office by maintaining a positive work environment, providing exceptional customer service, managing office supplies and inventory, assisting with internal events, and handling various operational tasks.

Is previous experience required for this role?

Yes, previous experience working in a professional environment is required.

What are the key skills needed for the Workplace Experience Generalist position?

Key skills include quality written and verbal communication, multitasking, prioritization, organizational abilities, customer service skills, and proficiency in Microsoft Office and Google Applications.

How does the role of Workplace Experience Generalist contribute to employee engagement?

The Workplace Experience Generalist creates a positive workplace atmosphere, communicates office announcements to employees, and assists with event setups which enhances employee engagement and satisfaction.

What type of tasks are included in the daily responsibilities of this role?

Daily responsibilities include maintaining food and office supply inventory, performing cleaning duties, registering and greeting visitors, running office ticketing systems, assisting with office moves, and facilitating communication with employees regarding office announcements.

What are the benefits offered to employees in this role?

Benefits include private medical insurance, life and income protection insurance, a pension plan, an employee stock purchase plan, a quarterly wellness stipend, 25 days of paid holidays, and employee learning and development programs.

How does Procore ensure diversity and inclusion in their hiring process?

Procore is an equal-opportunity employer that welcomes candidates of all backgrounds and maintains a diverse, dynamic, and inclusive environment, without tolerating discrimination based on various classifications protected by law.

What is expected in terms of communication in this role?

Strong written and verbal communication skills are essential, as the Workplace Experience Generalist will need to communicate with employees, visitors, and extended teams frequently through various channels such as email and Slack.

Are there opportunities for professional development in this position?

Yes, Procore offers employee learning and development programs, providing opportunities for professional growth and career advancement.

Where can I find more information about working at Procore?

You can check reviews and insights from current and former employees on Glassdoor to learn more about the work culture at Procore.

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Technology
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Procore Technologies, Inc. (NYSE: PCOR) provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects, including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more. Every day, we speak to construction firms that still heavily rely on paper-based documentation, email chains, and spreadsheets to manage their projects. Our goal is to help construction professionals increase their project success by simplifying project management with powerful collaborative software. Procore helps firms drastically increase project efficiency and accountability by streamlining and mobilizing project communications and documentation. This real-time data and accessibility minimize costly risks and delays—ultimately boosting profits.

Benefits

  • Employee Enrichment Program

    With classes and programs for personal and professional development.

  • Values-Driven Paid Time Off

    Based on openness, ownership and optimism – take the time you need when you need it.

  • Family Building Benefits

    Including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy for all eligible U.S. employees.

  • Physical and Mental Wellness Support

    With comprehensive healthcare benefits, long-term disability, life insurance and other resources.

  • Procore Perks

    A reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.