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Workplace Experience Receptionist

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CBRE

2d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Dublin

AI generated summary

  • You must have a customer service qualification, fluency in English, strong communication skills, and a commitment to health & safety. Ability to engage and meet customer needs is essential.
  • You will enhance safety culture, manage reception duties, log incidents, support visitors, ensure compliance, maintain relationships, and improve service delivery while overseeing supplier performance.

Requirements

  • Customer Service related qualification
  • Fluency in written and spoken English language
  • Strong interpersonal, written and verbal communication skills
  • A strong understanding of good health & safety practices and promotes a strong Health & Safety culture
  • Motivates team to provide customer service excellence, to understand customer needs and provide customised solutions. Positively engages client as required in a courteous, supportive and productive manner as required

Responsibilities

  • It is the overall objective for all of our roles to participate in creating and enhancing our safety culture
  • To support this you’ll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
  • You support with all in Country health and safety legislation, ensuring that any activities undertaken comply with relevant statutory and industry related requirements where applicable
  • You build your knowledge of and abide by all CBRE & Client Health & Safety Policy and Procedures to ensure a healthy and safe working environment for staff, contractors, customers and clients
  • You ensure you are compliant with security and safety standards and that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision
  • Safety and security is always in the forefront of your mind and you raise any security concerns immediately to Client security team and your line manager
  • You are aware of and follow required emergency prevention and operational controls
  • The control of all operational documentation process to ensure compliance with Health and Safety, statutory, regulatory and accreditation requirements held on site and ensuring duplicate documentation is also held as required for audit purposes
  • CBRE has deployed well developed and thorough QHSE Log books you are expected to maintain these as required
  • Report all accidents, occupational illnesses and emergencies
  • Conduct and manage incident reports, proactive site audits and inspections, report ensuring remediate actions and closure within specified time frame
  • To ensure a safe working environment for all you complete monthly compliance tasks assigned to you
  • To demonstrate compliance you undertake and support site audits
  • You assist with Building Evacuation Team training and drills
  • You will embed a culture of safe working and compliance capturing RISE Behaviours
  • You will actively engage with CBRE communications and announcements
  • Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners
  • You actively contribute to team huddles, where applicable
  • You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
  • You own the appearance of your space ensuring it is tidy and presentable at all times
  • You are responsible for the provision of high class service and customer / visitor experience
  • You provide support to visitors and their host in the use of badging equipment as necessary
  • You ensure all visitor badges are returned as they leave the building
  • If required you will assist with mailroom provision
  • Management of the reception desk and adjacent areas is your passion and you or your team delight in ensuring that they are maintained in a professional and presentable manner at all times, including decorations, lighting, seating, product displays, literature and refreshments etc
  • You provide customer telephone and general switchboard support and direct all calls and Client enquiries in an efficient, accurate, professional and pleasant manner where required
  • Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
  • Review feedback from Client and seek to find improvements to the services wherever possible
  • Contribute to the monthly report regarding volume of activity and operational performance
  • Maintain constructive and positive professional relationships with all other CBRE colleagues and supply partners
  • Continuously seeks to improve the service delivery and customer experience
  • You build and develop a trusting relationship with the client
  • You’ll help to sustain and enhance our team culture of recognition
  • Team success is of high importance to you and as such you seek to constantly motivate performance and embed Performance Management cycle
  • You actively engage CBRE People team and ensure guidance is provided in all CBRE People policies and processes
  • You manage, coordinate and supervise supplier personnel and subcontractors to ensure satisfactory completion of service delivery
  • Supplier performance is crucial in delivering excellence you will log and track supplier related issues and support to ensure the customer receives the best output
  • You ensure all supplier compliance processes are met
  • You recommend initiatives to improve the local operations or customer experience and actively encourage your team to do the same
  • You recognise the benefit of change and support the deployment of initiatives at site level
  • You actively look for innovation that will improve any aspect of the contract
  • Undertake all other duties & tasks as reasonably requested by your line manager
  • Based on size, scale and location of your site you may be required to undertake aspects of other roles.

FAQs

What is the job title for this position?

The job title is Workplace Experience Receptionist.

What is the job ID for this position?

The job ID is 190504.

When was this job posted?

This job was posted on 29-Oct-2024.

What type of employment is being offered?

The position is full-time.

What is the service line associated with this role?

The service line is GWS Segment.

Where is the location of this job?

The location of this job is Dublin, Ireland.

What are the main responsibilities of the Workplace Experience Receptionist?

The main responsibilities include providing high-quality customer service, managing reception services, assisting with office administration, ensuring health and safety compliance, and supporting day-to-day operations of Facilities Services.

What qualifications are required for this position?

A customer service-related qualification and fluency in written and spoken English are required.

What kind of skills are emphasized in this role?

Strong interpersonal, written, and verbal communication skills, along with a solid understanding of health and safety practices, are emphasized.

Is customer service experience necessary for this role?

Yes, customer service experience is essential as the ideal candidate should be customer-focused and motivated to provide excellent service.

What does the ideal candidate need to demonstrate in their work?

The ideal candidate needs to demonstrate initiative, a proactive approach to problem-solving, and a commitment to maintaining a safe and pleasant working environment.

Will there be opportunities for career development and initiatives within the role?

Yes, employees are encouraged to recommend initiatives to improve operations and customer experience, supporting their engagement with local projects.

Are there any specific safety and compliance tasks associated with this position?

Yes, the role includes ensuring compliance with health and safety legislation, managing incident reports, and maintaining operational documentation for safety audits.

Is teamwork highlighted as an important aspect of this role?

Yes, teamwork is crucial, as the role involves collaborating with colleagues and maintaining positive professional relationships.

What does the role require in terms of engagement with suppliers?

The role requires managing, coordinating, and supervising supplier personnel to ensure effective service delivery and compliance.

How will performance be measured in this position?

Performance will be measured through the delivery of KPIs and SLAs, as well as feedback from clients and engagement in team metrics.

Will the candidate be involved in health and safety training?

Yes, the candidate will assist with training and drills related to building evacuation and health and safety compliance.

Are there customer interaction opportunities in this role?

Yes, this role includes customer interaction and requires ensuring that all visitors receive a superb experience while on-site.

Real Estate
Industry
10,001+
Employees

Mission & Purpose

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