FAQs
What is the job title for this position?
The job title is Workplace Experience Receptionist.
What is the job ID for this position?
The job ID is 190504.
When was this job posted?
This job was posted on 29-Oct-2024.
What type of employment is being offered?
The position is full-time.
What is the service line associated with this role?
The service line is GWS Segment.
Where is the location of this job?
The location of this job is Dublin, Ireland.
What are the main responsibilities of the Workplace Experience Receptionist?
The main responsibilities include providing high-quality customer service, managing reception services, assisting with office administration, ensuring health and safety compliance, and supporting day-to-day operations of Facilities Services.
What qualifications are required for this position?
A customer service-related qualification and fluency in written and spoken English are required.
What kind of skills are emphasized in this role?
Strong interpersonal, written, and verbal communication skills, along with a solid understanding of health and safety practices, are emphasized.
Is customer service experience necessary for this role?
Yes, customer service experience is essential as the ideal candidate should be customer-focused and motivated to provide excellent service.
What does the ideal candidate need to demonstrate in their work?
The ideal candidate needs to demonstrate initiative, a proactive approach to problem-solving, and a commitment to maintaining a safe and pleasant working environment.
Will there be opportunities for career development and initiatives within the role?
Yes, employees are encouraged to recommend initiatives to improve operations and customer experience, supporting their engagement with local projects.
Are there any specific safety and compliance tasks associated with this position?
Yes, the role includes ensuring compliance with health and safety legislation, managing incident reports, and maintaining operational documentation for safety audits.
Is teamwork highlighted as an important aspect of this role?
Yes, teamwork is crucial, as the role involves collaborating with colleagues and maintaining positive professional relationships.
What does the role require in terms of engagement with suppliers?
The role requires managing, coordinating, and supervising supplier personnel to ensure effective service delivery and compliance.
How will performance be measured in this position?
Performance will be measured through the delivery of KPIs and SLAs, as well as feedback from clients and engagement in team metrics.
Will the candidate be involved in health and safety training?
Yes, the candidate will assist with training and drills related to building evacuation and health and safety compliance.
Are there customer interaction opportunities in this role?
Yes, this role includes customer interaction and requires ensuring that all visitors receive a superb experience while on-site.