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Workplace Service Delivery Analyst

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Accenture

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Dublin

AI generated summary

  • You need strong organizational skills, financial management experience, CRM knowledge, flexibility, excellent communication, proficiency in Microsoft tools, and over 2 years in a multinational customer service role.
  • You will deliver efficient administrative services, support Office Operations Specialists, and provide valuable service to customers at Dublin locations.

Requirements

  • Strong organisational, logistical and time-management skills
  • Experience in Financial Management – Invoice processing, accruals and purchase orders
  • Customer Relationship Management
  • Ad-hoc project support
  • Strong presentation skills
  • Excellent communication skills
  • Flexibility
  • Proven team player
  • Interest in workplace health & safety
  • 2+ Years experience within a multinational company – ideal
  • Experience in Customer Services role
  • Proficient in Microsoft Tools – Word, Excel, PowerPoint

Responsibilities

  • To provide a defined range of efficient and effective administrative services for Ireland Office Operations.
  • To support the Office Operations Specialists in the delivery of services within our Dublin locations and provide client focused value-added service to the building and its customers.

FAQs

What is the primary role of the Workplace Service Delivery Analyst?

The primary role is to provide efficient and effective administrative services for Ireland Office Operations, supporting Office Operations Specialists in delivering services within Dublin locations.

What skills are most important for this position?

Key skills include strong organisational, logistical, and time-management skills, financial management experience, customer relationship management, strong presentation and communication skills, and being a proven team player.

What type of experience is required for this role?

The position requires 2+ years of experience within a multinational company and experience in a customer service role.

Which software tools should applicants be proficient in?

Applicants should be proficient in Microsoft Tools, specifically Word, Excel, and PowerPoint.

Is workplace health and safety an important aspect of this job?

Yes, there is an interest in workplace health and safety as part of the role.

Will I be required to work on ad-hoc projects?

Yes, providing ad-hoc project support is part of the job responsibilities.

Are strong communication skills necessary for this position?

Yes, excellent communication skills are essential for effectively interacting with clients and team members.

What type of educational qualifications are expected for applicants?

While specific educational qualifications are not detailed, relevant experience and skills are prioritized for this role.

Is teamwork emphasized in this role?

Yes, being a proven team player is one of the required skillsets for this position.

What is the location of this job?

The Workplace Service Delivery Analyst position is located in Dublin.

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.