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Workshop Controller

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BMW Group

Aug 21

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Engineering
  • Falmouth

Requirements

  • Relevant experience in the automotive industry, including previous workshop control or technician roles.
  • High levels of organisation and accuracy.
  • Strong IT skills.
  • Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email.
  • The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work.
  • Ability to create more work opportunities and sales in an honest and compliant manner.

Responsibilities

  • Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
  • Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
  • Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policy.
  • Working with colleagues and other departments to ensure a seamless service for customers.
  • Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
  • Providing estimates for servicing and repairs and setting timescales.
  • Assisting technicians with technical challenges and finding the right outcome.
  • Accurately recording technician time and writing technical reports and recommendations.

FAQs

What is the primary responsibility of a Workshop Controller at Ocean BMW & MINI Falmouth?

The primary responsibility is to lead and manage a team of technicians in the workshop, ensuring a high level of productivity and an excellent standard of first-time repair while maintaining a clean, safe, and professional environment.

What qualifications or experience are required for this position?

Relevant experience in the automotive industry is required, including previous roles in workshop control or as a technician.

What is the expected earning potential for this role?

The earning potential for a Workshop Controller at Ocean BMW & MINI Falmouth is up to £45,000.

How many days of paid holiday do employees receive per year?

Employees receive 22 days of paid holiday per year, plus bank holidays.

Are there training opportunities available for Workshop Controllers?

Yes, there are training opportunities available, including training at the state-of-the-art BMW Academy.

What skills are important for this position?

Important skills include high levels of organization and accuracy, strong IT skills, fantastic interpersonal skills, and the ability to lead and motivate a team.

How is customer satisfaction addressed in this role?

Ensuring customer satisfaction is a key part of the role, with an emphasis on making sure all servicing work is carried out correctly, competently, and on time.

Is there any support for sales opportunities in this role?

Yes, the role includes the responsibility to create more work opportunities and sales in an honest and compliant manner.

What are the health and safety compliance requirements for this role?

All working practices must comply with company, DVSA, health and safety, and manufacturer policy.

How does the Workshop Controller collaborate with other departments?

The Workshop Controller works with colleagues and other departments to ensure a seamless service for customers.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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