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Workshop Controller NEW

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BMW Group

Nov 1

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations

Requirements

  • Possess a track record of high achievement within the aftersales/service arena.
  • Able to fully exploit all opportunities available.
  • Ability to work alongside a strong company management team is essential.
  • Possess good judgement and ability to act with discretion, diplomacy and tact.
  • Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
  • Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
  • A commitment to maintain standards of performance of the service team through effective coaching and performance management.
  • An enthusiastic, dynamic and team orientated personality that offers help and support to others.
  • Willingness to learn and develop and keep up-to-date with complex/technical/product information.
  • Ability to work weekends and bank holidays.
  • Thorough knowledge of computer applications (MS Office, Drive).

Responsibilities

  • To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
  • Manage workshop activity relating to BMW Technical issues and systems and overall productivity.

FAQs

What is the location of the Workshop Controller position?

The position is located at the Warrington Centre, which is a modern facility that includes aftersales, a bodyshop, and BMW and MINI Sales.

What are the main responsibilities of the Workshop Controller?

The main responsibilities include supervising the workshop and its staff, managing workshop activity related to BMW technical issues and systems, and ensuring overall productivity, quality, and profitability.

What qualifications are necessary for the Workshop Controller role?

Candidates should have a track record of high achievement within the aftersales/service arena, excellent customer service skills, and the ability to work collaboratively with a management team.

Is previous experience in customer service important for this role?

Yes, proven high levels of customer satisfaction and experience in planning, controlling, and monitoring customer service processes are important.

What hours are expected for the Workshop Controller position?

The role requires the ability to work weekends and bank holidays.

What type of training and development is offered?

The company provides specialist training with BMW UK, ongoing development opportunities, and achievable career paths.

What benefits do employees receive?

Employees enjoy 22 days of holiday plus bank holidays and their birthday off, participation in an Employee Car Scheme, a life assurance scheme, and a friendly, family-run business culture.

Is knowledge of computer applications required for this position?

Yes, thorough knowledge of computer applications, including MS Office and Drive, is required.

What kind of personality traits are desired in a Workshop Controller?

An enthusiastic, dynamic, and team-oriented personality that offers help and support to others is desired.

Is there a structured approach to performance management for the service team?

Yes, there is a commitment to maintaining the performance standards of the service team through effective coaching and performance management.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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