Retail Sales Associate (PT)

New Balance

27d ago

Job
Full-time
Entry, Junior & Mid Level
Customer Relations
Jenks

AI generated summary

You must be 18+, have strong customer service skills, be a team player, and lift up to 50 lbs. Flexible availability is needed, with familiarity in cash register functions preferred.
You will greet customers, assess their needs, educate them on products, handle sales transactions, maintain store appearance, manage inventory, ensure security, and follow safety regulations.

Requirements

Must be 18 years of age or older.
Should be a people person!
Past retail experience preferred, but not necessary
Strong customer service and verbal communication skills
Demonstrated ability to flourish in a team environment
Familiarity with cash register functions
Ability to quickly perform basic math
Willingness to work a flexible schedule that may include weekends and holidays
Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
Greet and make customer contact
Understand the customer's needs
Educate the customer on product features and benefits
Solve any customer problems/answer any questions
Transact the sale through suggestive selling, multiple selling, and effective closing
Correctly measure and fit customers with appropriate NB product
Inform customers about any promotions we have running
Keep the floor always looking its best – neat, organized, and well stocked
Make sure items are labeled and price marked properly
Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

FAQs

What is the age requirement to apply for the Retail Sales Associate position?

Applicants must be 18 years of age or older to apply for the Retail Sales Associate position.

Is previous retail experience necessary for this role?

Past retail experience is preferred but not necessary for the Retail Sales Associate position.

What are the main responsibilities of a Retail Sales Associate at New Balance?

Retail Sales Associates are responsible for providing customer service using proper selling techniques, correctly measuring and fitting customers, informing them about promotions, maintaining store appearance, protecting products, and following safety regulations.

Are there any physical requirements for this job?

Yes, associates must be able to lift 4 lbs. frequently, lift a maximum of 8 lbs. occasionally, move boxes up to 50 lbs with assistance, kneel or squat frequently, and stand for extended periods of time.

What is the work schedule like for part-time associates?

Part-time associates should be willing to work a flexible schedule that may include weekends and holidays.

What benefits do part-time associates receive?

Part-time associates are provided with a 401k, short-term disability, a yearly $300 lifestyle reimbursement, and an associate discount.

Does New Balance offer any programs for professional development?

Yes, New Balance offers opportunities like online learning and development courses, tuition reimbursement, and various mentorship programs for associates.

What is the company's stance on equal employment opportunities?

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, or veteran status.

What type of customer service model does New Balance follow?

New Balance follows the GUEST service model, which stands for Greet, Understand, Educate, Solve, and Transact.

Are temporary associates eligible for benefits?

Yes, temporary associates are provided with three options for medical insurance, as well as dental and vision insurance, and an associate discount.

New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics

Industry

5001-10,000

Employees

1906

Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.