Candidate briefing for
Daniel
from
Enhanced Technology
Eduard
Sunga
With over 5 years of experience in sales and customer service, proven track record in both B2B and B2C cold outreach. Skilled in managing the full sales cycle as an Account Executive, consistently exceeding targets by effectively engaging prospects, building relationships, and closing deals. Expertise spans cold calling, lead generation, client relationship management, and delivering exceptional service throughout the customer journey.
2% Talent
Our latest summer batch had an acceptance rate of just 1.79%.
Out of 4,340 applications, 1,982 were manually pre-screened, 588 were interviewed, and 211 were given a take-home project to assess critical skills like market research, lead generation, multi-channel outreach, and cold-calling. These projects are designed to identify top talent capable of excelling in real-world scenarios. Ultimately, only 78 candidates made it into our active talent pool.
Consistently met and exceeded high call volume and retention targets across roles at Bell Canada and AT&T. At Bell Canada, achieved a target of 100+ outbound retention calls per day, securing a 19% win-back rate by converting previously lost customers back to active status. At AT&T, handled over 100 inbound calls daily, focusing on upselling and customer satisfaction, consistently surpassing upsell targets and excelling in both productivity and satisfaction metrics.
With extensive experience in B2B and B2C sales and customer service, this candidate excels in high-volume calling, CRM management, and relationship-building. They consistently met daily outbound call targets with a strong win-back rate and exceeded upsell and satisfaction goals on daily inbound calls. Proficient in Salesforce and adaptable to Zoho CRM, they bring a nurturing, consultative approach ideal for this SDR role, along with a solid background in telecommunications and technology for effective client engagement.
Relevant Experience of
Eduard
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Eduard
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