Candidate briefing for
Callum
from
Sentrama
Lesley-Ann
Brandt
A seasoned professional with 26 years of experience in client relationship management, sales, and retentions, consistently recognized as a top performer and leader of high-achieving teams. Proven ability to exceed targets and deliver outstanding performance across key KPIs. Adept at managing customer service and administrative responsibilities, including updating CRM systems with precision to ensure seamless operations. Skilled in balancing administrative tasks with sales excellence, making this profile ideal for roles requiring a blend of customer service, admin expertise, and sales effectiveness.
2% Talent
Our latest summer batch had an acceptance rate of just 1.79%.
Out of 4,340 applications, 1,982 were manually pre-screened, 588 were interviewed, and 211 were given a take-home project to assess critical skills like market research, lead generation, multi-channel outreach, and cold-calling. These projects are designed to identify top talent capable of excelling in real-world scenarios. Ultimately, only 78 candidates made it into our active talent pool.
Consistently exceeded weekly sales targets with 40 sales, maintaining a high call volume of 80-120 calls daily and an average talk time of 6 hours. Achieved a 40% conversion rate, with a significant portion of sales closed on the first call, showcasing exceptional communication, rapport-building, and sales effectiveness.
With 26 years of experience in client relationship management, sales, and retentions across B2C and B2B sectors, this talent is a proven top performer who consistently exceeds targets. Skilled in using a variety of CRM systems (e.g., Siebel, Zoho, Freshdesk) and adept at maintaining accurate updates, they bring exceptional administrative expertise. Their ability to manage a high call volume (80-120 daily) with a 40% conversion rate and 6 hours of talk time per day demonstrates strong communication skills, making them well-suited for phone support. Their blend of administrative precision, customer service excellence, and sales proficiency aligns perfectly with the role's requirements.
Relevant Experience of
Lesley-Ann
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Next step: Get to know
Lesley-Ann
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