Large

Allegion is a company that specialises in security products and solutions. Their offerings include a range of security and safety devices, such as locks, door closers, exit devices, and access control systems. The company's ultimate aim is to enhance security and safety in various environments, from residential to commercial spaces. Allegion's purpose is deeply rooted in providing reliable and innovative security solutions that safeguard people and property. Through their products and technologies, they contribute to creating secure and accessible spaces, aligning with the highest standards of safety in the UK and beyond. For detailed information, it is recommended to explore the company's official website.

Manufacturing & Electronics

Allegion

You need 2+ years in customer service, strong communication skills, problem-solving abilities, time management, MS Office proficiency, and post-secondary education. Bilingual in French is a plus.

You will assist customers via phone and email, manage orders and warranty programs, resolve issues, and collaborate with internal teams while adhering to policies and service agreements.

Customer Relations

Sales & Business Development

Mississauga

Creating Peace of Mind by Pioneering Safety and Security<br><br>At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.<br><br>Représentant du service à la clientèle à distance-Ontario éloigné-Québec éloigné-Région éloignée de la Colombie-Britannique-Alberta éloignée-Saskatchewan éloignée-Région éloignée du Manitoba-Nouvelle-Écosse éloignée<br><br>Le représentant bilingue de l’expérience client interagira avec les clients externes, par courriel et par téléphone, afin d’offrir un niveau supérieur de service à la clientèle. Ce poste travaillera également en étroite collaboration avec divers départements internes, y compris les ventes, les opérations, le marketing, l’informatique et les finances, afin d’offrir une expérience client positive tout en répondant à nos objectifs d’entreprise.<br><br>Ce que vous ferez<br><br><br> * Communiquez directement avec les clients par téléphone et par e-mail pour identifier et résoudre une grande variété de problèmes et de demandes de renseignements concernant la disponibilité des produits, l’exécution des commandes, les problèmes après expédition, les programmes, les prix et les politiques.<br> * Rechercher, documenter et administrer les programmes de garantie des produits, y compris les crédits, les remplacements et les autorisations de retour de matériel.<br> * Modifiez, entrez et modifiez les commandes des clients dans le système d’exploitation de l’entreprise de manière précise et en temps opportun, selon les besoins.<br> * Agir en tant que consultant pour conseiller l’application de base du produit.<br> * Représenter l’organisation quotidiennement grâce au contact client et à l’établissement de relations.<br> * Travailler avec les services internes pour permettre une gestion précise des comptes et la résolution des problèmes des clients.<br> * Apportez toutes les modifications et mises à jour nécessaires dans les systèmes d’entreprise pour prendre en charge tous les processus de l’entreprise.<br> * Respecter tous les accords de niveau de service tels qu’établis par la direction.<br> * Respectez toutes les politiques et procédures d’Allegion Canada Inc., y compris la santé et la sécurité.<br>   <br>   <br><br>Ce dont vous aurez besoin<br><br><br> * Capacité de communiquer d’une manière professionnelle, positive, courtoise avec les clients, visiteurs, et les employés.<br> * Comprendre les besoins et les attentes de base des clients pour fournir une résolution rapide et efficace des demandes.<br> * Auto-motivé avec la capacité d’établir des priorités et de gérer efficacement le temps pour effectuer plusieurs tâches dans des délais spécifiés.<br> * Excellentes compétences en communication écrite et verbale avec la capacité d’appliquer des techniques de résolution de problèmes.<br> * L’anglais est obligatoire et le français bilingue est un atout<br> * Connaissance pratique de Microsoft Office<br> * Une connaissance pratique du système d’exploitation de fabrication (AS400) est préférable<br> * Études postsecondaires<br> * Minimum de 2 ans d’expérience liée au service à la clientèle et à l’industrie<br>   <br>   <br><br>Allegion est un excellent endroit pour développer votre carrière si:<br><br><br> * Vous êtes à la recherche d’une opportunité enrichissante qui vous permet d’aider vraiment les autres. Avec des milliers d’employés et de clients à travers le monde, il y a beaucoup de place pour avoir un impact. Comme l’indiquent nos valeurs, « c’est votre affaire, courez avec elle ».<br> * Vous valorisez le bien-être personnel et l’équilibre parce que nous aussi!<br> * Vous êtes à la recherche d’une entreprise qui investira dans votre développement professionnel. Au fur et à mesure que nous grandissons, nous voulons que vous grandissiez avec nous.<br> * Vous voulez une culture qui favorise l’équilibre travail-vie personnelle. Nos employés bénéficient de congés généreux, car chez Allegion, nous reconnaissons que vous avez une vie bien remplie en dehors du travail!<br>   <br>   <br><br>Ce Que Vous Obtiendrez De Nous<br><br><br> * Un engagement envers la diversité, l’inclusion et l’appartenance : faire une différence et diriger avec un but<br> * Environnement d’équipe hautement énergétique, influent et collaboratif<br> * Des occasions de tirer parti de vos forces uniques grâce aux tests et au coaching clifton strengths.<br> * Des plans de développement individuels personnalisés et des cartes de croissance pour vous aider à libérer votre plein potentiel et votre graphique de carrière avec Allegion.<br> * Salaire de base concurrentiel<br> * Modèle de travail flexible et hybride<br> * Couverture d’assurance santé, dentaire et autre, vous aidant à « être en sécurité, être en bonne santé »<br> * Remboursement des frais de scolarité<br> * Rabais pour les employés<br> * Engagement communautaire et occasions de redonner afin que vous puissiez « servir les autres, pas vous-même »<br>   <br>   <br><br>Postulez dès aujourd’hui !<br><br>Joignez-vous à notre équipe d’experts dès aujourd’hui et aidez-nous à faire du monde de demain un endroit plus sûr !<br><br>Vous ne savez pas si votre expérience s’aligne parfaitement avec le rôle ? Des études ont montré que certaines personnes sont moins susceptibles de postuler à des emplois à moins qu’elles ne répondent à chaque qualification et à chaque qualification préférée d’une offre d’emploi. Chez Allegion, nous nous engageons à créer un milieu de travail diversifié, inclusif et authentique. Donc, si vous êtes enthousiasmé par ce rôle, mais que votre expérience passée ne correspond pas parfaitement à chaque élément de la description de poste, nous vous encourageons à postuler de toute façon. Vous êtes peut-être juste le bon candidat pour ce rôle.<br><br>élécommande<br><br>Remote Customer Service Representative-Remote Ontario-Remote Quebec-Remote British Columbia-Remote Alberta-Remote Saskatchewan-Remote Manitoba-Remote Nova Scotia<br><br>Position Summary<br><br>This position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.<br><br>What You Will Do<br><br><br> * Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.<br> * Research, document and administer product warranty programs including credits, replacements and return material authorizations.<br> * Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.<br> * Act as consultant to advise basic product application.<br> * Represent the organization daily through customer contact and relationship-building.<br> * Work with internal departments to enable accurate account management and resolution of customer issues.<br> * Gather information for measurement, analysis and reporting.<br> * Make all necessary modifications and updates in the business systems to support all company processes.<br> * Meet all service level agreements as set by management.<br> * Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.<br>   <br>   <br><br>What You Need To Succeed<br><br>Knowledge, Skills and Abilities<br><br><br> * Minimum 2 years related customer service /industry experience<br> * Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.<br> * Understand basic customer needs and expectations to provide prompt effective resolution to requests.<br> * Ability to communicate solutions to customers in ways they can understand and implement.<br> * Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.<br> * Excellent written and verbal communications skills with the ability to apply problem solving techniques.<br> * Bilingual in French would be a plus.<br> * Working knowledge of Microsoft Office and manufacturing operating system (AS400).<br>   <br>   <br><br>Education<br><br><br> * Post-Secondary Education Experience preferred<br>   <br>   <br><br>Why Work for Us?<br><br>Allegion is a Great Place to Grow your Career if:<br><br><br> * You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.<br> * You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.<br> * You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!<br>   <br>   <br><br>What You’ll Get From Us<br><br><br> * A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose<br> * High energy, influential, cross collaborative team environment<br> * Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.<br> * Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.<br> * Competitive base salary<br> * Health, dental and other insurance coverage, helping you "be safe, be healthy"<br> * Tuition Reimbursement  <br> * Employee Discounts<br> * Community involvement and opportunities to give back so you can "serve others, not yourself"<br>   <br>   <br><br>Apply Today!<br><br>Join our team of experts today and help us make tomorrow’s world a safer place!<br><br>Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.<br><br>We Celebrate Who We Are!<br><br>Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.<br><br>© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland<br><br>REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370<br><br>Allegion is an equal opportunity and affirmative action employer<br><br>Privacy Policy<br><br>

Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.Représentant du service à la clientèle à distance-Ontario éloigné-Québec éloigné-Région éloignée de la Colombie-Britannique-Alberta éloignée-Saskatchewan éloignée-Région éloignée du Manitoba-Nouvelle-Écosse éloignéeLe représentant bilingue de l’expérience client interagira avec les clients externes, par courriel et par téléphone, afin d’offrir un niveau supérieur de service à la clientèle. Ce poste travaillera également en étroite collaboration avec divers départements internes, y compris les ventes, les opérations, le marketing, l’informatique et les finances, afin d’offrir une expérience client positive tout en répondant à nos objectifs d’entreprise.Ce que vous ferez * Communiquez directement avec les clients par téléphone et par e-mail pour identifier et résoudre une grande variété de problèmes et de demandes de renseignements concernant la disponibilité des produits, l’exécution des commandes, les problèmes après expédition, les programmes, les prix et les politiques. * Rechercher, documenter et administrer les programmes de garantie des produits, y compris les crédits, les remplacements et les autorisations de retour de matériel. * Modifiez, entrez et modifiez les commandes des clients dans le système d’exploitation de l’entreprise de manière précise et en temps opportun, selon les besoins. * Agir en tant que consultant pour conseiller l’application de base du produit. * Représenter l’organisation quotidiennement grâce au contact client et à l’établissement de relations. * Travailler avec les services internes pour permettre une gestion précise des comptes et la résolution des problèmes des clients. * Apportez toutes les modifications et mises à jour nécessaires dans les systèmes d’entreprise pour prendre en charge tous les processus de l’entreprise. * Respecter tous les accords de niveau de service tels qu’établis par la direction. * Respectez toutes les politiques et procédures d’Allegion Canada Inc., y compris la santé et la sécurité.      Ce dont vous aurez besoin * Capacité de communiquer d’une manière professionnelle, positive, courtoise avec les clients, visiteurs, et les employés. * Comprendre les besoins et les attentes de base des clients pour fournir une résolution rapide et efficace des demandes. * Auto-motivé avec la capacité d’établir des priorités et de gérer efficacement le temps pour effectuer plusieurs tâches dans des délais spécifiés. * Excellentes compétences en communication écrite et verbale avec la capacité d’appliquer des techniques de résolution de problèmes. * L’anglais est obligatoire et le français bilingue est un atout * Connaissance pratique de Microsoft Office * Une connaissance pratique du système d’exploitation de fabrication (AS400) est préférable * Études postsecondaires * Minimum de 2 ans d’expérience liée au service à la clientèle et à l’industrie      Allegion est un excellent endroit pour développer votre carrière si: * Vous êtes à la recherche d’une opportunité enrichissante qui vous permet d’aider vraiment les autres. Avec des milliers d’employés et de clients à travers le monde, il y a beaucoup de place pour avoir un impact. Comme l’indiquent nos valeurs, « c’est votre affaire, courez avec elle ». * Vous valorisez le bien-être personnel et l’équilibre parce que nous aussi! * Vous êtes à la recherche d’une entreprise qui investira dans votre développement professionnel. Au fur et à mesure que nous grandissons, nous voulons que vous grandissiez avec nous. * Vous voulez une culture qui favorise l’équilibre travail-vie personnelle. Nos employés bénéficient de congés généreux, car chez Allegion, nous reconnaissons que vous avez une vie bien remplie en dehors du travail!      Ce Que Vous Obtiendrez De Nous * Un engagement envers la diversité, l’inclusion et l’appartenance : faire une différence et diriger avec un but * Environnement d’équipe hautement énergétique, influent et collaboratif * Des occasions de tirer parti de vos forces uniques grâce aux tests et au coaching clifton strengths. * Des plans de développement individuels personnalisés et des cartes de croissance pour vous aider à libérer votre plein potentiel et votre graphique de carrière avec Allegion. * Salaire de base concurrentiel * Modèle de travail flexible et hybride * Couverture d’assurance santé, dentaire et autre, vous aidant à « être en sécurité, être en bonne santé » * Remboursement des frais de scolarité * Rabais pour les employés * Engagement communautaire et occasions de redonner afin que vous puissiez « servir les autres, pas vous-même »      Postulez dès aujourd’hui !Joignez-vous à notre équipe d’experts dès aujourd’hui et aidez-nous à faire du monde de demain un endroit plus sûr !Vous ne savez pas si votre expérience s’aligne parfaitement avec le rôle ? Des études ont montré que certaines personnes sont moins susceptibles de postuler à des emplois à moins qu’elles ne répondent à chaque qualification et à chaque qualification préférée d’une offre d’emploi. Chez Allegion, nous nous engageons à créer un milieu de travail diversifié, inclusif et authentique. Donc, si vous êtes enthousiasmé par ce rôle, mais que votre expérience passée ne correspond pas parfaitement à chaque élément de la description de poste, nous vous encourageons à postuler de toute façon. Vous êtes peut-être juste le bon candidat pour ce rôle.élécommandeRemote Customer Service Representative-Remote Ontario-Remote Quebec-Remote British Columbia-Remote Alberta-Remote Saskatchewan-Remote Manitoba-Remote Nova ScotiaPosition SummaryThis position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.What You Will Do * Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies. * Research, document and administer product warranty programs including credits, replacements and return material authorizations. * Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required. * Act as consultant to advise basic product application. * Represent the organization daily through customer contact and relationship-building. * Work with internal departments to enable accurate account management and resolution of customer issues. * Gather information for measurement, analysis and reporting. * Make all necessary modifications and updates in the business systems to support all company processes. * Meet all service level agreements as set by management. * Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.      What You Need To SucceedKnowledge, Skills and Abilities * Minimum 2 years related customer service /industry experience * Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees. * Understand basic customer needs and expectations to provide prompt effective resolution to requests. * Ability to communicate solutions to customers in ways they can understand and implement. * Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes. * Excellent written and verbal communications skills with the ability to apply problem solving techniques. * Bilingual in French would be a plus. * Working knowledge of Microsoft Office and manufacturing operating system (AS400).      Education * Post-Secondary Education Experience preferred      Why Work for Us?Allegion is a Great Place to Grow your Career if: * You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. * You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. * You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!      What You’ll Get From Us * A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose * High energy, influential, cross collaborative team environment * Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching. * Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion. * Competitive base salary * Health, dental and other insurance coverage, helping you "be safe, be healthy" * Tuition Reimbursement   * Employee Discounts * Community involvement and opportunities to give back so you can "serve others, not yourself"      Apply Today!Join our team of experts today and help us make tomorrow’s world a safer place!Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.We Celebrate Who We Are!Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, IrelandREGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370Allegion is an equal opportunity and affirmative action employerPrivacy Policy

Remote Customer Experience Representative - Allegion

Mississauga, Ontario, Canada

&lt;strong&gt;Creating Peace of Mind by Pioneering Safety and Security&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Représentant du service à la clientèle à distance-Ontario éloigné-Québec éloigné-Région éloignée de la Colombie-Britannique-Alberta éloignée-Saskatchewan éloignée-Région éloignée du Manitoba-Nouvelle-Écosse éloignée&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Le &lt;strong&gt;représentant bilingue de l’expérience client&lt;/strong&gt; interagira avec les clients externes, par courriel et par téléphone, afin d’offrir un niveau supérieur de service à la clientèle. Ce poste travaillera également en étroite collaboration avec divers départements internes, y compris les ventes, les opérations, le marketing, l’informatique et les finances, afin d’offrir une expérience client positive tout en répondant à nos objectifs d’entreprise.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Ce que vous ferez &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Communiquez directement avec les clients par téléphone et par e-mail pour identifier et résoudre une grande variété de problèmes et de demandes de renseignements concernant la disponibilité des produits, l’exécution des commandes, les problèmes après expédition, les programmes, les prix et les politiques. &lt;/li&gt;&lt;li&gt;Rechercher, documenter et administrer les programmes de garantie des produits, y compris les crédits, les remplacements et les autorisations de retour de matériel. &lt;/li&gt;&lt;li&gt;Modifiez, entrez et modifiez les commandes des clients dans le système d’exploitation de l’entreprise de manière précise et en temps opportun, selon les besoins. &lt;/li&gt;&lt;li&gt;Agir en tant que consultant pour conseiller l’application de base du produit.&lt;/li&gt;&lt;li&gt;Représenter l’organisation quotidiennement grâce au contact client et à l’établissement de relations. &lt;/li&gt;&lt;li&gt;Travailler avec les services internes pour permettre une gestion précise des comptes et la résolution des problèmes des clients.&lt;/li&gt;&lt;li&gt;Apportez toutes les modifications et mises à jour nécessaires dans les systèmes d’entreprise pour prendre en charge tous les processus de l’entreprise.&lt;/li&gt;&lt;li&gt;Respecter tous les accords de niveau de service tels qu’établis par la direction.&lt;/li&gt;&lt;li&gt;Respectez toutes les politiques et procédures d’Allegion Canada Inc., y compris la santé et la sécurité.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Ce dont vous aurez besoin&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Capacité de communiquer d’une manière professionnelle, positive, courtoise avec les clients, visiteurs, et les employés. &lt;/li&gt;&lt;li&gt;Comprendre les besoins et les attentes de base des clients pour fournir une résolution rapide et efficace des demandes.&lt;/li&gt;&lt;li&gt;Auto-motivé avec la capacité d’établir des priorités et de gérer efficacement le temps pour effectuer plusieurs tâches dans des délais spécifiés.&lt;/li&gt;&lt;li&gt;Excellentes compétences en communication écrite et verbale avec la capacité d’appliquer des techniques de résolution de problèmes.&lt;/li&gt;&lt;li&gt;L’anglais est obligatoire et le français bilingue est un atout &lt;/li&gt;&lt;li&gt;Connaissance pratique de Microsoft Office&lt;/li&gt;&lt;li&gt;Une connaissance pratique du système d’exploitation de fabrication (AS400) est préférable &lt;/li&gt;&lt;li&gt;Études postsecondaires&lt;/li&gt;&lt;li&gt;Minimum de 2 ans d’expérience liée au service à la clientèle et à l’industrie&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Allegion est un excellent endroit pour développer votre carrière si:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Vous êtes à la recherche d’une opportunité enrichissante qui vous permet d’aider vraiment les autres. Avec des milliers d’employés et de clients à travers le monde, il y a beaucoup de place pour avoir un impact. Comme l’indiquent nos valeurs, « c’est votre affaire, courez avec elle ».&lt;/li&gt;&lt;li&gt;Vous valorisez le bien-être personnel et l’équilibre parce que nous aussi! &lt;/li&gt;&lt;li&gt;Vous êtes à la recherche d’une entreprise qui investira dans votre développement professionnel. Au fur et à mesure que nous grandissons, nous voulons que vous grandissiez avec nous.&lt;/li&gt;&lt;li&gt;Vous voulez une culture qui favorise l’équilibre travail-vie personnelle. Nos employés bénéficient de congés généreux, car chez Allegion, nous reconnaissons que vous avez une vie bien remplie en dehors du travail!&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Ce Que Vous Obtiendrez De Nous&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Un engagement envers la diversité, l’inclusion et l’appartenance : faire une différence et diriger avec un but&lt;/li&gt;&lt;li&gt;Environnement d’équipe hautement énergétique, influent et collaboratif&lt;/li&gt;&lt;li&gt;Des occasions de tirer parti de vos forces uniques grâce aux tests et au coaching clifton strengths. &lt;/li&gt;&lt;li&gt;Des plans de développement individuels personnalisés et des cartes de croissance pour vous aider à libérer votre plein potentiel et votre graphique de carrière avec Allegion.&lt;/li&gt;&lt;li&gt;Salaire de base concurrentiel &lt;/li&gt;&lt;li&gt;Modèle de travail flexible et hybride&lt;/li&gt;&lt;li&gt;Couverture d’assurance santé, dentaire et autre, vous aidant à « être en sécurité, être en bonne santé »&lt;/li&gt;&lt;li&gt;Remboursement des frais de scolarité&lt;/li&gt;&lt;li&gt;Rabais pour les employés &lt;/li&gt;&lt;li&gt;Engagement communautaire et occasions de redonner afin que vous puissiez « servir les autres, pas vous-même » &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Postulez dès aujourd’hui !&lt;br&gt;&lt;br&gt;Joignez-vous à notre équipe d’experts dès aujourd’hui et aidez-nous à faire du monde de demain un endroit plus sûr !&lt;br&gt;&lt;br&gt;Vous ne savez pas si votre expérience s’aligne parfaitement avec le rôle ? Des études ont montré que certaines personnes sont moins susceptibles de postuler à des emplois à moins qu’elles ne répondent à chaque qualification et à chaque qualification préférée d’une offre d’emploi. Chez Allegion, nous nous engageons à créer un milieu de travail diversifié, inclusif et authentique. Donc, si vous êtes enthousiasmé par ce rôle, mais que votre expérience passée ne correspond pas parfaitement à chaque élément de la description de poste, nous vous encourageons à postuler de toute façon. Vous êtes peut-être juste le bon candidat pour ce rôle.&lt;br&gt;&lt;br&gt;élécommande&lt;br&gt;&lt;br&gt;&lt;strong&gt;Remote Customer Service Representative-Remote Ontario&lt;/strong&gt;&lt;strong&gt;-Remote Quebec-Remote British Columbia-Remote Alberta-Remote Saskatchewan-Remote Manitoba-Remote Nova Scotia&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Position Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This position will interact with external customers, via email and phone to provide superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Communicate directly with customers via phone or email to identify and resolve a wide variety of issues and inquiries regarding product availability, order fulfillment, change orders, programs, pricing and policies.&lt;/li&gt;&lt;li&gt;Research, document and administer product warranty programs including credits, replacements and return material authorizations.&lt;/li&gt;&lt;li&gt;Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, as required.&lt;/li&gt;&lt;li&gt;Act as consultant to advise basic product application.&lt;/li&gt;&lt;li&gt;Represent the organization daily through customer contact and relationship-building.&lt;/li&gt;&lt;li&gt;Work with internal departments to enable accurate account management and resolution of customer issues.&lt;/li&gt;&lt;li&gt;Gather information for measurement, analysis and reporting.&lt;/li&gt;&lt;li&gt;Make all necessary modifications and updates in the business systems to support all company processes.&lt;/li&gt;&lt;li&gt;Meet all service level agreements as set by management.&lt;/li&gt;&lt;li&gt;Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You Need To Succeed&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Knowledge, Skills and Abilities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Minimum 2 years related customer service /industry experience&lt;/li&gt;&lt;li&gt;Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees. &lt;/li&gt;&lt;li&gt;Understand basic customer needs and expectations to provide prompt effective resolution to requests.&lt;/li&gt;&lt;li&gt;Ability to communicate solutions to customers in ways they can understand and implement.&lt;/li&gt;&lt;li&gt;Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.&lt;/li&gt;&lt;li&gt;Excellent written and verbal communications skills with the ability to apply problem solving techniques.&lt;/li&gt;&lt;li&gt;Bilingual in French would be a plus. &lt;/li&gt;&lt;li&gt;Working knowledge of Microsoft Office and manufacturing operating system (AS400).&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Education&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Post-Secondary Education Experience preferred&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Work for Us? &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Allegion is a Great Place to Grow your Career if:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.&lt;/li&gt;&lt;li&gt;You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. &lt;/li&gt;&lt;li&gt;You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Get From Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A commitment to Diversity, Inclusion &amp;amp; Belonging: making a difference and leading with purpose &lt;/li&gt;&lt;li&gt;High energy, influential, cross collaborative team environment &lt;/li&gt;&lt;li&gt;Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching. &lt;/li&gt;&lt;li&gt;Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion. &lt;/li&gt;&lt;li&gt;Competitive base salary &lt;/li&gt;&lt;li&gt;Health, dental and other insurance coverage, helping you "be safe, be healthy" &lt;/li&gt;&lt;li&gt;Tuition Reimbursement   &lt;/li&gt;&lt;li&gt;Employee Discounts &lt;/li&gt;&lt;li&gt;Community involvement and opportunities to give back so you can "serve others, not yourself" &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Apply Today!&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join our team of experts today and help us make tomorrow’s world a safer place!&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;Not sure if your experience perfectly aligns with the role?&lt;/em&gt;&lt;/strong&gt;&lt;em&gt; Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification &lt;strong&gt;and&lt;/strong&gt; every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;&lt;strong&gt;We Celebrate Who We Are!&lt;/strong&gt; &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.&lt;br&gt;&lt;br&gt;© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland&lt;br&gt;&lt;br&gt;REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370&lt;br&gt;&lt;br&gt;Allegion is an equal opportunity and affirmative action employer&lt;br&gt;&lt;br&gt;Privacy Policy&lt;br&gt;&lt;br&gt;

Remote Customer Experience Representative

Canada

You need a relevant degree, product management experience, strong communication skills, attention to detail, project management abilities, financial acumen, and a willingness to travel.

You will assist in product strategy execution, analyze market trends, support pricing and portfolio management, provide training and technical support, and ensure compliance with regulations.

Engineering

Product

Melbourne

<div><div>Creating Peace of Mind by Pioneering Safety and Security</div><div></div><div><i>
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and </i><i>beyond. Additionally,</i><i> in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.</i></div><div></div><div>
Job Scope:</div><div></div><div>
The Assistant Product Manager is a highly collaborative position responsible for supporting strategic projects across a portfolio in the Allegion Australia business. This position is responsible for assisting near term and long-term profitability for the business by partnering with the product manager and executing a product plan, actively managing product value proposition, ensuring product line positioning, and all other aspects of product management within strategic initiatives. This position enables and drives collaboration and partnership with multiple functions such as, marketing, sales, manufacturing, sourcing, engineering and Allegion Inter-group companies to achieve the successful execution of product plans and development of product roadmaps.</div><div>
The technical expert for the product portfolio, providing support to internal and external customers.</div><div></div><div>
Primary Responsibilities</div><div></div><ul><li>
Assist in development and execution of product strategies that support Allegion business strategies</li><li>
Assess current portfolio to help determine near term (tactical) and long term (strategic) elements, including make or outsource new product development, line extensions and rationalization.</li><li>
Creation and maintenance of detailed competitive product information including assessment of claims, features, benefits and marketing strategies to support product line positioning, selling, and pricing strategies.</li><li>
Support portfolio pricing strategy &ndash; maximizing revenue and margin</li><li>
Identify trends and needs within the market space and evaluate them as potential business opportunities.</li><li>
Business case support: Collaborate with Product team members to finalise business cases that detail sales forecasts, development investment, and commercialization strategy.</li><li>
Evaluate internal and external financial, technology, channel, and market data in order to expand portfolio roadmaps</li><li>
Participation in joint activities with the marketing organization including project planning, brand strategy, pricing/discount strategy, customer research and marketing communications</li><li>
Provide product support and training to sales, customer services and other stakeholders as required</li><li>
Prepare and maintain technical documents (e.g. data sheets, installation instructions), presentation materials &amp; product training materials</li><li>
Provide product expertise and technical support to customers and internal teams</li><li>
Provide technical support remotely and on-site as required to customers in a timely and professional manner</li></ul><div></div><div>
Compliance</div><ul><li>
Ensure compliance with and report all breaches of legal and operational business requirements including relevant State and Federal laws and legislation; international product standards; occupational health, safety and environmental requirements; employment law; corporate governance requirements; Trade Practices Act; privacy legislation; and policies, procedures and code of conduct.</li></ul><div></div><div>
Additional Duties</div><ul><li>
Carry out additional activities as directed from time to time by the Manager of this position.</li></ul><div></div><div>
Job Specification</div><div></div><div>
Required Qualifications &amp; Experience</div><ul><li>
Tertiary qualification or equivalent in a Product Management related subject or Engineering</li><li>
Experience in product management, product support, program management, technical sales, marketing, operations, or business roles is ideal</li><li>
Experience with local and offshore manufactured goods is strongly preferred</li><li>
Ability to influence and communicate effectively with diverse range of internal and external customers: customers, sales personnel, engineering, finance, executive leaderships, etc.</li><li>
Strong attention to detail</li><li>
Strong project management skills, with the ability to manage multiple stakeholders and deliverables.</li><li>
Strong communication skills with the ability to effectively communicate with internal and external stakeholders</li><li>
Ability to translate complex customer and channel needs into thoughtful, well-organized business cases and portfolio roadmaps.</li><li>
Ability to support strategic planning and track record of supporting profitable business growth.</li><li>
Ability to conceptualize, integrate, and execute new solutions within a business</li><li>
Developing business and financial acumen (business cases, price positioning, product margin, commercialization strategy, channel management, etc.)</li></ul><div></div><div>
Job Breadth:</div><div></div><ul><li>
Position works collaboratively with multiple functions &amp; business units including engineering, sourcing, marketing, and sales in ANZ and throughout the Allegion organisation as required</li><li>
Ability to travel if required</li></ul><div></div><div>
We Celebrate Who We Are!</div><div>
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we&rsquo;re required to, but because it&rsquo;s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please <div>contact our Talent Acquisition Team</div>.</div><div></div><div>
&copy; Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland</div><div>
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370</div><div>
Allegion is an <div>equal opportunity and affirmative action employer</div></div></div><div></div>

Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Job Scope:
The Assistant Product Manager is a highly collaborative position responsible for supporting strategic projects across a portfolio in the Allegion Australia business. This position is responsible for assisting near term and long-term profitability for the business by partnering with the product manager and executing a product plan, actively managing product value proposition, ensuring product line positioning, and all other aspects of product management within strategic initiatives. This position enables and drives collaboration and partnership with multiple functions such as, marketing, sales, manufacturing, sourcing, engineering and Allegion Inter-group companies to achieve the successful execution of product plans and development of product roadmaps.
The technical expert for the product portfolio, providing support to internal and external customers.
Primary Responsibilities
Assist in development and execution of product strategies that support Allegion business strategies
Assess current portfolio to help determine near term (tactical) and long term (strategic) elements, including make or outsource new product development, line extensions and rationalization.
Creation and maintenance of detailed competitive product information including assessment of claims, features, benefits and marketing strategies to support product line positioning, selling, and pricing strategies.
Support portfolio pricing strategy – maximizing revenue and margin
Identify trends and needs within the market space and evaluate them as potential business opportunities.
Business case support: Collaborate with Product team members to finalise business cases that detail sales forecasts, development investment, and commercialization strategy.
Evaluate internal and external financial, technology, channel, and market data in order to expand portfolio roadmaps
Participation in joint activities with the marketing organization including project planning, brand strategy, pricing/discount strategy, customer research and marketing communications
Provide product support and training to sales, customer services and other stakeholders as required
Prepare and maintain technical documents (e.g. data sheets, installation instructions), presentation materials & product training materials
Provide product expertise and technical support to customers and internal teams
Provide technical support remotely and on-site as required to customers in a timely and professional manner
Compliance
Ensure compliance with and report all breaches of legal and operational business requirements including relevant State and Federal laws and legislation; international product standards; occupational health, safety and environmental requirements; employment law; corporate governance requirements; Trade Practices Act; privacy legislation; and policies, procedures and code of conduct.
Additional Duties
Carry out additional activities as directed from time to time by the Manager of this position.
Job Specification
Required Qualifications & Experience
Tertiary qualification or equivalent in a Product Management related subject or Engineering
Experience in product management, product support, program management, technical sales, marketing, operations, or business roles is ideal
Experience with local and offshore manufactured goods is strongly preferred
Ability to influence and communicate effectively with diverse range of internal and external customers: customers, sales personnel, engineering, finance, executive leaderships, etc.
Strong attention to detail
Strong project management skills, with the ability to manage multiple stakeholders and deliverables.
Strong communication skills with the ability to effectively communicate with internal and external stakeholders
Ability to translate complex customer and channel needs into thoughtful, well-organized business cases and portfolio roadmaps.
Ability to support strategic planning and track record of supporting profitable business growth.
Ability to conceptualize, integrate, and execute new solutions within a business
Developing business and financial acumen (business cases, price positioning, product margin, commercialization strategy, channel management, etc.)
Job Breadth:
Position works collaboratively with multiple functions & business units including engineering, sourcing, marketing, and sales in ANZ and throughout the Allegion organisation as required
Ability to travel if required
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer

Assistant Product Manger - OEM - Allegion

Assistant Product Manger - OEM

You need a relevant degree, 5-10 years in HR, strong strategic and problem-solving skills, ability to engage stakeholders, and experience with HR policies. Union experience is a plus.

You will develop HR solutions, support talent planning, identify training needs, facilitate feedback, provide coaching, manage employee relations, and drive continuous improvement initiatives.

People, HR & Administration

Business, Operations & Strategy

Cincinnati

<div><div>Creating Peace of Mind by Pioneering Safety and Security</div><div></div><div><i>
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and </i><i>beyond. Additionally,</i><i> in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.</i></div><div></div><div>
Human Resources Business Partner (HRBP) &ndash; Blue Ash, Ohio</div><div></div><div>
Human Resources Business Partner (HRBP)</div><div>
The HR Business Partner (HRBP) proactively serves as a consultant to management on human resources-related issues, acting as an employee champion and change agent. Communicating needs proactively with our HR department and business management, the HRBP seeks to develop integrated solutions and formulates partnerships across the HR function that deliver value-added service to management and employees that reflect the business objectives of the organization. The ability to think broadly, be curious and use data to drive decision making is essential for this role. This role will support our Steelcraft manufacturing site.</div><div></div><div>
This role will require onsite support and is not available to be worked remotely.</div><div></div><div>
What You Will Do:</div><ul><li><div>
Work with team to proactively develop solutions to support positive labor relations and to establish and maintain productive internal and external working relationships.</div></li><li><div>
Contribute to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes</div></li><li><div>
Support managers in forecasting and planning their talent pipeline requirements in line with the function/business strategy</div></li><li><div>
Identify employee training needs and work with SME to identify training options</div></li><li><div>
Facilitate long-term initiatives aligned with the strategic agenda</div></li><li><div>
Help the business unit leader to provide employees with development opportunities and ensure that they can meet current and future performance standards</div></li><li><div>
Develop and promote feedback mechanisms for employees to influence Allegion&rsquo;s culture and to facilitate continuous improvement</div></li><li><div>
Provide expert advice and coaching to employees and managers</div></li><li><div>
Act as a liaison between the business leaders and HR to ensure that HR services are aligned with internal client needs</div></li><li><div>
Identify new opportunities where HR can add value to the business</div></li><li><div>
Maintain a knowledge of progressive HR practices and key trends</div></li><li><div>
Manage specific projects as determined in the annual HR operational plan and participate in functional and cross-functional initiatives</div></li><li><div>
Use data and problem-solving methodologies for continuous improvement</div></li><li><div>
Provide expertise in the following areas: career planning, performance management, coaching, compensation, employee engagement, learning and growth, culture, change management, and strategic talent management.</div></li><li><div>
Provide consultative guidance and coaching to managers and employees on human resources-related matters, ensuring alignment with corporate policies, goals, and objectives.</div></li><li><div>
Implement organizational development, workforce or succession planning, training, or performance management strategies as developed by the COE.</div></li><li><div>
Manages employee relations issues</div></li><li><div>
Uses data and problem-solving methodologies for continuous improvement</div></li></ul><div></div><div>
What You Need to Succeed:</div><ul><li><div>
Clear, comprehensive understanding of the link between HR and business strategy</div></li><li><div>
Ability to develop clear, actionable steps in support of an overall business strategy</div></li><li><div>
Ability to identify new ways for HR to support the business strategy</div></li><li><div>
Ability to engage, inspire, and influence people</div></li><li><div>
Effective ability to work with a team of HR Business Partners to support the business</div></li><li><div>
Strong interpersonal, communication, and customer service skills</div></li><li><div>
Significant knowledge of HR policies and processes (e.g., performance management, employee relations, workforce planning, etc.)</div></li><li><div>
Ability to foster teamwork.</div></li><li><div>
Ability to drive strategic direction.</div></li><li><div>
Problem-solving skills.</div></li><li><div>
Oral and written communication skills.</div></li><li><div>
Ability to build collaborative relationships.</div></li><li><div>
Workforce analytics</div></li><li><div>
Business acumen</div></li><li><div>
4-year college degree required in business, human resources or related field</div></li><li><div>
5 to 10 years of experience in Human Resources, preferably in HRBP roles</div></li><li><div>
Strong analytical and problem-solving skills, ability to analyze data, understand trends, develop recommendations</div></li><li><div>
Exceptional at influencing through strong relationships, expertise and data</div></li><li><div>
Ability to manage a complex set of stakeholders in multiple locations</div></li><li><div>
Strong communication skills</div></li><li><div>
Effectively manage multiple tasks and projects simultaneously</div></li><li><div>
Demonstrated ability to drive change</div></li><li><div>
Union experience is a plus</div></li></ul><div></div><div>
Why Work for Us?</div><div>
Allegion is a Great Place to Grow your Career if:</div><ul><li><div>
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there&rsquo;s plenty of room to make an impact. As our values state, &ldquo;this is your business, run with it&rdquo;.</div></li><li><div>
You&rsquo;re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.</div></li><li><div>
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!</div></li></ul><div></div><div>
What You&rsquo;ll Get from Us:</div><ul><li><div>
Health, dental and vision insurance coverage, helping you &ldquo;be safe, be healthy&rdquo;.</div></li><li><div>
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period</div></li><li><div>
Tuition Reimbursement</div></li><li><div>
Unlimited PTO</div></li><li><div>
Employee Discounts through <i>Perks at Work</i></div></li><li><div>
Community involvement and opportunities to give back so you can &ldquo;serve others, not yourself&rdquo;</div></li><li><div>
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching</div></li></ul><div></div><div>
Apply Today!</div><div>
Join our team of experts today and help us make tomorrow&rsquo;s world a safer place!</div><div></div><div><i>
Not sure if your experience perfectly aligns with the role?</i><i> Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification </i><i>and</i><i> every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.</i></div><div></div><div>
We Celebrate Who We Are!</div><div>
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we&rsquo;re required to, but because it&rsquo;s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please <div>contact our Talent Acquisition Team</div>.</div><div></div><div>
&copy; Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland</div><div>
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370</div><div>
Allegion is an <div>equal opportunity and affirmative action employer</div></div></div><div></div>

Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Human Resources Business Partner (HRBP) – Blue Ash, Ohio
Human Resources Business Partner (HRBP)
The HR Business Partner (HRBP) proactively serves as a consultant to management on human resources-related issues, acting as an employee champion and change agent. Communicating needs proactively with our HR department and business management, the HRBP seeks to develop integrated solutions and formulates partnerships across the HR function that deliver value-added service to management and employees that reflect the business objectives of the organization. The ability to think broadly, be curious and use data to drive decision making is essential for this role. This role will support our Steelcraft manufacturing site.
This role will require onsite support and is not available to be worked remotely.
What You Will Do:
Work with team to proactively develop solutions to support positive labor relations and to establish and maintain productive internal and external working relationships.
Contribute to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes
Support managers in forecasting and planning their talent pipeline requirements in line with the function/business strategy
Identify employee training needs and work with SME to identify training options
Facilitate long-term initiatives aligned with the strategic agenda
Help the business unit leader to provide employees with development opportunities and ensure that they can meet current and future performance standards
Develop and promote feedback mechanisms for employees to influence Allegion’s culture and to facilitate continuous improvement
Provide expert advice and coaching to employees and managers
Act as a liaison between the business leaders and HR to ensure that HR services are aligned with internal client needs
Identify new opportunities where HR can add value to the business
Maintain a knowledge of progressive HR practices and key trends
Manage specific projects as determined in the annual HR operational plan and participate in functional and cross-functional initiatives
Use data and problem-solving methodologies for continuous improvement
Provide expertise in the following areas: career planning, performance management, coaching, compensation, employee engagement, learning and growth, culture, change management, and strategic talent management.
Provide consultative guidance and coaching to managers and employees on human resources-related matters, ensuring alignment with corporate policies, goals, and objectives.
Implement organizational development, workforce or succession planning, training, or performance management strategies as developed by the COE.
Manages employee relations issues
Uses data and problem-solving methodologies for continuous improvement
What You Need to Succeed:
Clear, comprehensive understanding of the link between HR and business strategy
Ability to develop clear, actionable steps in support of an overall business strategy
Ability to identify new ways for HR to support the business strategy
Ability to engage, inspire, and influence people
Effective ability to work with a team of HR Business Partners to support the business
Strong interpersonal, communication, and customer service skills
Significant knowledge of HR policies and processes (e.g., performance management, employee relations, workforce planning, etc.)
Ability to foster teamwork.
Ability to drive strategic direction.
Problem-solving skills.
Oral and written communication skills.
Ability to build collaborative relationships.
Workforce analytics
Business acumen
4-year college degree required in business, human resources or related field
5 to 10 years of experience in Human Resources, preferably in HRBP roles
Strong analytical and problem-solving skills, ability to analyze data, understand trends, develop recommendations
Exceptional at influencing through strong relationships, expertise and data
Ability to manage a complex set of stakeholders in multiple locations
Strong communication skills
Effectively manage multiple tasks and projects simultaneously
Demonstrated ability to drive change
Union experience is a plus
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What You’ll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Unlimited PTO
Employee Discounts through Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer

Human Resources Business Partner (HRBP) - Blue Ash, Ohio - Allegion

Human Resources Business Partner (HRBP) - Blue Ash, Ohio

You need a 4-year degree, 7-10 years HR experience, labor relations in a union setting, management experience, strong analytics, communication skills, and a willingness to relocate.

You will partner with leaders, use data for decision-making, design HR strategies, coach teams, manage labor relations, and engage daily on the manufacturing floor.

Consulting

<div>
 <div>
  Creating Peace of Mind by Pioneering Safety and Security
 </div>
 <div></div>
 <div>
  <i> At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and </i><i>beyond. Additionally,</i><i> in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.</i>
 </div>
 <div></div>
 <div>
  Human Resources Manager – Blue Ash, OH
 </div>
 <div></div>
 <div>
  Steelcraft is a manufacturer of Hollow Metal Doors &amp; Frames, located in Blue Ash, Ohio. We are a division of Allegion PLC, whose mission is to “Make the World a Safer Place”. Steelcraft employs 550+ people in the Cincinnati area in a large-scale manufacturing facility, with an 80-year history of providing great customer service. We pride ourselves on the growth and innovation that we have seen in the last several years, as exemplified by a business that is growing at a substantial rate. We are always looking for great employees who enjoy working in a fast-paced, rewarding environment.
 </div>
 <div></div>
 <div>
  Human Resources Manager
 </div>
 <div>
  A company’s people and its culture are the one true advantage that can’t easily be replicated by its competitors. As a Human Resources Manager, your role is to harness the power of team members and culture to create people-related strategies that enable the transformation of our business.
 </div>
 <div></div>
 <div>
  What You Will Do:
 </div>
 <ul>
  <li>That means you will need to partner closely with business leaders and team members to deeply understand our business and our people.</li>
  <li>You will need to think broadly, be curious, use data to drive decision making and be comfortable challenging the status quo.</li>
  <li>You will partner with the business and Human Resource subject matter experts to design and execute your strategy for how we recruit, onboard, develop, engage and retain our team members.</li>
  <li>As a champion for Allegion’s culture and values, you will be an integral part of the leadership team and will help build an environment where team members and leaders are safe and healthy, serve others not themselves, celebrate success, feel accountable and empowered to run the business like it is their own, and ultimately when faced with challenges will do the right thing.</li>
  <li>Understand needs of external and internal customers combined with business process and HR expertise; lead and execute proactive and insightful people strategies.</li>
  <li>As a skilled coach, partner with leaders, teams, and individuals to help them continuously improve their effectiveness and achieve business and career goals. Use data and problem-solving methodologies to continuously improve HR processes and service levels to the business.</li>
  <li>Create an environment of collaborative labor relations which balances the needs of the business, team members and the CBA, including interpretation and administration of the labor agreement and leading contract negotiations.</li>
  <li>Be visible and engaged on the manufacturing floor on a daily basis.</li>
 </ul>
 <div></div>
 <div>
  What You Need to Succeed:
 </div>
 <ul>
  <li>4-year college degree required in human resources/labor/industrial relations or related field</li>
  <li>7 to 10 years of experience in Human Resources.</li>
  <li>Labor relations experience in a union environment required. Experience leading contract negotiations is a plus</li>
  <li>Prior management experience required</li>
  <li>Knowledge of and experience in factory operations in a manufacturing environment preferred</li>
  <li>Strong analytical and problem-solving skills, ability to analyze data, understand trends, develop recommendations for action based on the analysis.</li>
  <li>Exceptional at influencing through strong relationships, expertise and data and can manage a complex set of stakeholders.</li>
  <li>Strong communication skills and understand how to communicate large complex change to audiences at all levels of the organization.</li>
  <li>Comfortable rolling up your sleeves to get things done and the next moment being part of complex strategy discussions.</li>
  <li>Enjoy fast paced environment and effectively manage multiple tasks and projects simultaneously</li>
  <li>Demonstrated ability to drive large scale change</li>
  <li>Provide expertise in the following areas: career planning, performance management, coaching, compensation, employee engagement, labor relations, learning and growth, and strategic talent management.</li>
  <li>Willingness/ability to relocate to other Allegion sites in HR role preferred.</li>
 </ul>
 <div></div>
 <div>
  Allegion is a Great Place to Grow your Career if:
 </div>
 <ul>
  <li>You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.</li>
  <li>You value personal well-being and balance, because we do too!</li>
  <li>You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.</li>
  <li>You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!</li>
 </ul>
 <div></div>
 <div>
  What You’ll Get from Us:
 </div>
 <ul>
  <li>Health, dental and vision insurance coverage, helping you “be safe, be healthy”.</li>
  <li>A commitment to your future with a 401K plan, offering a 6% company match and no vesting period</li>
  <li>Tuition Reimbursement</li>
  <li>Unlimited PTO</li>
  <li>Employee Discounts through Perks at Work</li>
  <li>Community involvement and opportunities to give back so you can “serve others, not yourself”</li>
  <li>Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching</li>
 </ul>
 <div></div>
 <div>
  Allegion employees are critical to our shared success. We are committed to helping our employees reach their professional, personal, and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employees, which in turn spurs innovation, generates creative solutions and enhances our customer relations.
 </div>
 <div></div>
 <div>
  Apply Today!
 </div>
 <div>
  Join our team of experts today and help us make tomorrow’s world a safer place!
 </div>
 <div></div>
 <div>
  <i> Not sure if your experience perfectly aligns with the role?</i><i> Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification </i><i>and</i><i> every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.</i>
 </div>
 <div>
  We Celebrate Who We Are!
 </div>
 <div>
  Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please 
  <div>
   contact our Talent Acquisition Team
  </div>.
 </div>
 <div></div>
 <div>
  © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
 </div>
 <div>
  REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
 </div>
 <div>
  Allegion is an 
  <div>
   equal opportunity and affirmative action employer
  </div>
 </div>
</div>
<div></div>


 
  Creating Peace of Mind by Pioneering Safety and Security
 
 
 
   At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
 
 
 
  Human Resources Manager – Blue Ash, OH
 
 
 
  Steelcraft is a manufacturer of Hollow Metal Doors & Frames, located in Blue Ash, Ohio. We are a division of Allegion PLC, whose mission is to “Make the World a Safer Place”. Steelcraft employs 550+ people in the Cincinnati area in a large-scale manufacturing facility, with an 80-year history of providing great customer service. We pride ourselves on the growth and innovation that we have seen in the last several years, as exemplified by a business that is growing at a substantial rate. We are always looking for great employees who enjoy working in a fast-paced, rewarding environment.
 
 
 
  Human Resources Manager
 
 
  A company’s people and its culture are the one true advantage that can’t easily be replicated by its competitors. As a Human Resources Manager, your role is to harness the power of team members and culture to create people-related strategies that enable the transformation of our business.
 
 
 
  What You Will Do:
 
 
  That means you will need to partner closely with business leaders and team members to deeply understand our business and our people.
  You will need to think broadly, be curious, use data to drive decision making and be comfortable challenging the status quo.
  You will partner with the business and Human Resource subject matter experts to design and execute your strategy for how we recruit, onboard, develop, engage and retain our team members.
  As a champion for Allegion’s culture and values, you will be an integral part of the leadership team and will help build an environment where team members and leaders are safe and healthy, serve others not themselves, celebrate success, feel accountable and empowered to run the business like it is their own, and ultimately when faced with challenges will do the right thing.
  Understand needs of external and internal customers combined with business process and HR expertise; lead and execute proactive and insightful people strategies.
  As a skilled coach, partner with leaders, teams, and individuals to help them continuously improve their effectiveness and achieve business and career goals. Use data and problem-solving methodologies to continuously improve HR processes and service levels to the business.
  Create an environment of collaborative labor relations which balances the needs of the business, team members and the CBA, including interpretation and administration of the labor agreement and leading contract negotiations.
  Be visible and engaged on the manufacturing floor on a daily basis.
 
 
 
  What You Need to Succeed:
 
 
  4-year college degree required in human resources/labor/industrial relations or related field
  7 to 10 years of experience in Human Resources.
  Labor relations experience in a union environment required. Experience leading contract negotiations is a plus
  Prior management experience required
  Knowledge of and experience in factory operations in a manufacturing environment preferred
  Strong analytical and problem-solving skills, ability to analyze data, understand trends, develop recommendations for action based on the analysis.
  Exceptional at influencing through strong relationships, expertise and data and can manage a complex set of stakeholders.
  Strong communication skills and understand how to communicate large complex change to audiences at all levels of the organization.
  Comfortable rolling up your sleeves to get things done and the next moment being part of complex strategy discussions.
  Enjoy fast paced environment and effectively manage multiple tasks and projects simultaneously
  Demonstrated ability to drive large scale change
  Provide expertise in the following areas: career planning, performance management, coaching, compensation, employee engagement, labor relations, learning and growth, and strategic talent management.
  Willingness/ability to relocate to other Allegion sites in HR role preferred.
 
 
 
  Allegion is a Great Place to Grow your Career if:
 
 
  You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
  You value personal well-being and balance, because we do too!
  You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
  You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
 
 
 
  What You’ll Get from Us:
 
 
  Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
  A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
  Tuition Reimbursement
  Unlimited PTO
  Employee Discounts through Perks at Work
  Community involvement and opportunities to give back so you can “serve others, not yourself”
  Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
 
 
 
  Allegion employees are critical to our shared success. We are committed to helping our employees reach their professional, personal, and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employees, which in turn spurs innovation, generates creative solutions and enhances our customer relations.
 
 
 
  Apply Today!
 
 
  Join our team of experts today and help us make tomorrow’s world a safer place!
 
 
 
   Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
 
 
  We Celebrate Who We Are!
 
 
  Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please 
  
   contact our Talent Acquisition Team
  .
 
 
 
  © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
 
 
  REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
 
 
  Allegion is an 
  
   equal opportunity and affirmative action employer
  
 



Human Resources Manager - Steelcraft - Allegion

Human Resources Manager - Steelcraft

You should have an IT or electronics background, 3+ years in technical support, strong customer contact skills, knowledge of Microsoft networks, and fluent German and English. MCSA is a plus.

You will provide support via phone and email, analyze issues, assist users and planners, document cases, and maintain the FAQ system in both German and English.

IT & Cybersecurity

<div>
 <div>
  Gestalte mit uns aktiv die Zukunft der Sicherheitstechnik!
 </div>
 <div>
  <br> Wir sind Pionier der digitalen Schließtechnik und sorgen mit einem Team von über 500 Mitarbeitern dafür, dass das Leben der Menschen sicherer und komfortabler wird. Denn wir öffnen nicht nur Türen, sondern auch Wege zu geschützteren und intelligenteren Lebensräumen. Dies erreichen wir durch kontinuierliche Innovation, Teamgeist und eine tief verwurzelte Leidenschaft für die Branche.
 </div>
 <div>
  <br> Als Mitarbeiter im technischen Support unterstützt du unsere Kunden bei anspruchsvollen technischen Problemen. Du gehörst zur zentralen Anlaufstelle für komplexe Kundenanfragen und trägst maßgeblich zur Kundenzufriedenheit bei.
 </div>
 <div>
  <br> Klingt spannend? Dann tauche ein in unsere schlüssellose Welt, die Dynamik mit Sicherheit verbindet und jeden Tag neue Aufgaben bereithält.
 </div>
 <div></div>
 <div>
  DARAUF HAST DU LUST
 </div>
 <ul>
  <li>Unterstützung der Kunden, Händler und Kollegen aus dem Inland und Ausland per Telefon, E-Mail und Remote-Zugriff bei allen anfallenden Hardware-, Software sowie Firmwarefragen.</li>
  <li>Analyse und Klassifikation der Fehlerbeschreibung im Problemfall.</li>
  <li>Produktbezogene Unterstützung der Nutzer und Planer auf Ebene des Second Level Supports.</li>
  <li>Dokumentation und Analyse der Supportfälle und Bericht an das Management.</li>
  <li>Pflege und kontinuierliche Überprüfung unseres FAQ-Systems (in Deutsch und Englisch).</li>
 </ul>
 <div></div>
 <div>
  DAS BRINGST DU MIT
 </div>
 <ul>
  <li>Abgeschlossene Ausbildung im IT-Umfeld oder in der Elektronik.</li>
  <li>Mind. 3 Jahre Berufserfahrung im Bereich technischer Support, Kundenhotline/ Kundendienst, vorzugsweise Second Level Support.</li>
  <li>Spaß am (telefonischen) Kundenkontakt und technische Affinität.</li>
  <li>Vertiefte Kenntnisse von Microsoft Netzwerken, Microsoft Azur und Windows Betriebssystemen sowie Erfahrung im Umgang mit Ticketsystemen wünschenswert.</li>
  <li>MCSA-Zertifizierung von Vorteil.</li>
  <li>Fließende Deutschkenntnisse und gute Englischkenntnisse; weitere Fremdsprachen von Vorteil.</li>
 </ul>
 <div></div>
 <div>
  WAS WIR DIR BIETEN
 </div>
 <ul>
  <li>Work-Life-Balance // Flexibilität durch Gleitzeitmodell inkl. Freizeitausgleich, Remote Work (bis zu 4 Tagen/ Woche), 30 Tage Urlaub ohne Probezeitsperre</li>
  <li>Nachhaltige Mobilität // Kostengünstiges Leasing von Jobrad und E-Bikes</li>
  <li>Gesundheit // 30€ brutto Fitnesszuschuss im Monat, Mitarbeiterhilfsprogramm zu allen Lebensfragen, freie Getränke &amp; frisches Obst</li>
  <li>Familie &amp; Vorsorge // bis zu 250 € brutto Kitazuschuss im Monat, Bezuschussung der betrieblichen Altersvorsorge (40 € zzgl. 20% des Umwandlungsbetrags), exklusive Mitarbeiterrabatte</li>
  <li>Wachstum &amp; Weiterbildung // strukturierter &amp; inspirierender Onboardingprozess, praxisorientierte Trainings im Inhouse Schulungszentrum, Zugang zu Busuu, Allegion Academy &amp; LinkedIn Learning, Mentoring zu Entwicklung und Karrierepfaden</li>
  <li>Kultur // Mitreißender Spirit, flache Hierarchien, ein buntes Team aus 13 Nationen, große Hilfsbereitschaft &amp; Zusammenhalt, viele tolle Events</li>
 </ul>
 <div></div>
 <div>
  KLINGT SPANNEND?
 </div>
 <div>
  Dann freut sich Anne Paffile auf deine Bewerbung an 
  <div>
   career-simonsvoss@allegion.com
  </div> ! Wenn du mehr darüber erfahren möchtest, kannst du Anne unter der +49 89 99228 327 erreichen.
 </div>
 <div></div>
 <div>
  SimonsVoss Technologies GmbH | Feringastraße 4<br> 85774 Unterföhring | Germany | Tel. +49 89 99228 0<br>
  <div>
   www.simons-voss.com/karriere
  </div>
 </div>
 <div></div>
 <div>
  Nicht sicher, ob deine Erfahrung perfekt auf die Stelle passen?
 </div>
 <div>
  Wir bei SimonsVoss setzen uns dafür ein, ein vielfältiges, integratives und authentisches Arbeitsumfeld zu schaffen. Wenn du dich für diese Stelle interessierst, aber deine bisherigen Erfahrungen nicht komplett mit allen Punkten der Stellenbeschreibung übereinstimmen, solltest du dich trotzdem bewerben. Vielleicht bist du genau die richtige Person für diese Stelle.
 </div>
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  Wir feiern, wer wir sind!
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  SimonsVoss ist ein stolzer Teil der internationalen Allegion-Gruppe - ein global agierendes Netzwerk im Bereich Sicherheit. Gemeinsam mit Allegion setzen wir uns für vielfältige und integrative Arbeitsplätze ein. Alle Bewerbende finden bei uns Beachtung, unabhängig von Erfahrung, Aussehen, nationaler Herkunft, Religion, Alter, Geschlecht, Geschlechtsidentität, Handicap, sexueller Orientierung oder anderen gesetzlich geschützten Merkmalen.
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  © Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Irland
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  REGISTRIERT IN IRLAND MIT BESCHRÄNKTER HAFTUNG, REGISTRIERT UNTER DER NUMMER 527370".
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  Gestalte mit uns aktiv die Zukunft der Sicherheitstechnik!
 
 
   Wir sind Pionier der digitalen Schließtechnik und sorgen mit einem Team von über 500 Mitarbeitern dafür, dass das Leben der Menschen sicherer und komfortabler wird. Denn wir öffnen nicht nur Türen, sondern auch Wege zu geschützteren und intelligenteren Lebensräumen. Dies erreichen wir durch kontinuierliche Innovation, Teamgeist und eine tief verwurzelte Leidenschaft für die Branche.
 
 
   Als Mitarbeiter im technischen Support unterstützt du unsere Kunden bei anspruchsvollen technischen Problemen. Du gehörst zur zentralen Anlaufstelle für komplexe Kundenanfragen und trägst maßgeblich zur Kundenzufriedenheit bei.
 
 
   Klingt spannend? Dann tauche ein in unsere schlüssellose Welt, die Dynamik mit Sicherheit verbindet und jeden Tag neue Aufgaben bereithält.
 
 
 
  DARAUF HAST DU LUST
 
 
  Unterstützung der Kunden, Händler und Kollegen aus dem Inland und Ausland per Telefon, E-Mail und Remote-Zugriff bei allen anfallenden Hardware-, Software sowie Firmwarefragen.
  Analyse und Klassifikation der Fehlerbeschreibung im Problemfall.
  Produktbezogene Unterstützung der Nutzer und Planer auf Ebene des Second Level Supports.
  Dokumentation und Analyse der Supportfälle und Bericht an das Management.
  Pflege und kontinuierliche Überprüfung unseres FAQ-Systems (in Deutsch und Englisch).
 
 
 
  DAS BRINGST DU MIT
 
 
  Abgeschlossene Ausbildung im IT-Umfeld oder in der Elektronik.
  Mind. 3 Jahre Berufserfahrung im Bereich technischer Support, Kundenhotline/ Kundendienst, vorzugsweise Second Level Support.
  Spaß am (telefonischen) Kundenkontakt und technische Affinität.
  Vertiefte Kenntnisse von Microsoft Netzwerken, Microsoft Azur und Windows Betriebssystemen sowie Erfahrung im Umgang mit Ticketsystemen wünschenswert.
  MCSA-Zertifizierung von Vorteil.
  Fließende Deutschkenntnisse und gute Englischkenntnisse; weitere Fremdsprachen von Vorteil.
 
 
 
  WAS WIR DIR BIETEN
 
 
  Work-Life-Balance // Flexibilität durch Gleitzeitmodell inkl. Freizeitausgleich, Remote Work (bis zu 4 Tagen/ Woche), 30 Tage Urlaub ohne Probezeitsperre
  Nachhaltige Mobilität // Kostengünstiges Leasing von Jobrad und E-Bikes
  Gesundheit // 30€ brutto Fitnesszuschuss im Monat, Mitarbeiterhilfsprogramm zu allen Lebensfragen, freie Getränke & frisches Obst
  Familie & Vorsorge // bis zu 250 € brutto Kitazuschuss im Monat, Bezuschussung der betrieblichen Altersvorsorge (40 € zzgl. 20% des Umwandlungsbetrags), exklusive Mitarbeiterrabatte
  Wachstum & Weiterbildung // strukturierter & inspirierender Onboardingprozess, praxisorientierte Trainings im Inhouse Schulungszentrum, Zugang zu Busuu, Allegion Academy & LinkedIn Learning, Mentoring zu Entwicklung und Karrierepfaden
  Kultur // Mitreißender Spirit, flache Hierarchien, ein buntes Team aus 13 Nationen, große Hilfsbereitschaft & Zusammenhalt, viele tolle Events
 
 
 
  KLINGT SPANNEND?
 
 
  Dann freut sich Anne Paffile auf deine Bewerbung an 
  
   career-simonsvoss@allegion.com
   ! Wenn du mehr darüber erfahren möchtest, kannst du Anne unter der +49 89 99228 327 erreichen.
 
 
 
  SimonsVoss Technologies GmbH | Feringastraße 4 85774 Unterföhring | Germany | Tel. +49 89 99228 0
  
   www.simons-voss.com/karriere
  
 
 
 
  Nicht sicher, ob deine Erfahrung perfekt auf die Stelle passen?
 
 
  Wir bei SimonsVoss setzen uns dafür ein, ein vielfältiges, integratives und authentisches Arbeitsumfeld zu schaffen. Wenn du dich für diese Stelle interessierst, aber deine bisherigen Erfahrungen nicht komplett mit allen Punkten der Stellenbeschreibung übereinstimmen, solltest du dich trotzdem bewerben. Vielleicht bist du genau die richtige Person für diese Stelle.
 
 
 
  Wir feiern, wer wir sind!
 
 
  SimonsVoss ist ein stolzer Teil der internationalen Allegion-Gruppe - ein global agierendes Netzwerk im Bereich Sicherheit. Gemeinsam mit Allegion setzen wir uns für vielfältige und integrative Arbeitsplätze ein. Alle Bewerbende finden bei uns Beachtung, unabhängig von Erfahrung, Aussehen, nationaler Herkunft, Religion, Alter, Geschlecht, Geschlechtsidentität, Handicap, sexueller Orientierung oder anderen gesetzlich geschützten Merkmalen.
 
 
 
  © Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Irland
 
 
 
  REGISTRIERT IN IRLAND MIT BESCHRÄNKTER HAFTUNG, REGISTRIERT UNTER DER NUMMER 527370".
 


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