Large

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

Retail & Consumer Goods

Amazon

Technology

Design

Santa Monica

Seattle

<ul><li>As a Sr. UX Designer you will craft simple, fluid, and beautiful experiences that help customers discover and purchase the best Deals &amp; Promotions across Amazon. You have an inventor’s spirit, highly refined aesthetic sensibilities and a fine-tuned ability to contextually communicate the right thing in the right place at the right time to customers. You are obsessed about customer experience; you never settle for good enough, and continually inspire those around you to do better for the customer. You love to dive into unknown territory and invent simple, elegant solutions to complex challenges. Your work will focus on mobile first, but you should be passionate about expanding features to create true multi-device experiences that move with the customer from one device to another.</li><li>The North American Stores Design team is a group of highly curious designers, researchers, and prototypers working collaboratively&nbsp;to bring products to life and deliver innovation at incredible scale across all devices and touch-points. Our team is excited to welcome a new creative and driven designer to join us as we build best-in-class experiences for millions of people around the world.</li><li>We care about your career growth too. Once you join the team, you and your manager will jointly craft a career plan and you'll review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there.</li></ul>Responsibilities:<ul><li>Use business requirements, market research and customer feedback to assist in developing scenarios, use cases, and high-level requirements</li><li>Design conceptual sketches, wireframe information architecture, high-fidelity mockups, and interaction specifications</li><li>Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency</li><li>Develop and maintain detailed design patterns that scale for your team and influence other designers</li><li>Lead brainstorming sessions and give presentations to drive design, demonstrating features and flows</li><li>Understand and respond to data (metric tests, usability studies), using that to inform future design</li></ul>Key job responsibilities:<ul><li>Use business requirements, market research and customer feedback to assist in developing scenarios, use cases, and high-level requirements</li><li>Design conceptual sketches, wireframe information architecture, high-fidelity mockups, and interaction specifications</li><li>Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency</li><li>Develop and maintain detailed design patterns that scale for your team and influence other designers</li><li>Lead brainstorming sessions and give presentations to drive design, demonstrating features and flows</li><li>Understand and respond to data (metric tests, usability studies), using that to inform future design</li></ul>Basic Qualifications:<ul><li>5+ years of design experience</li><li>3+ years of delivering design solutions as a UX designer or interaction designer experience</li><li>Have an available online portfolio</li><li>Experience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)</li></ul>Preferred Qualifications:<ul><li>2+ years of mass-market consumer web / mobile products experience</li><li>Experience working in a collaborative team and working directly with developers for implementation of designs</li></ul>

As a Sr. UX Designer you will craft simple, fluid, and beautiful experiences that help customers discover and purchase the best Deals & Promotions across Amazon. You have an inventor’s spirit, highly refined aesthetic sensibilities and a fine-tuned ability to contextually communicate the right thing in the right place at the right time to customers. You are obsessed about customer experience; you never settle for good enough, and continually inspire those around you to do better for the customer. You love to dive into unknown territory and invent simple, elegant solutions to complex challenges. Your work will focus on mobile first, but you should be passionate about expanding features to create true multi-device experiences that move with the customer from one device to another.The North American Stores Design team is a group of highly curious designers, researchers, and prototypers working collaboratively to bring products to life and deliver innovation at incredible scale across all devices and touch-points. Our team is excited to welcome a new creative and driven designer to join us as we build best-in-class experiences for millions of people around the world.We care about your career growth too. Once you join the team, you and your manager will jointly craft a career plan and you'll review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there.Responsibilities:Use business requirements, market research and customer feedback to assist in developing scenarios, use cases, and high-level requirementsDesign conceptual sketches, wireframe information architecture, high-fidelity mockups, and interaction specificationsDevelop and nurture relationships across teams and disciplines to promote collaboration and efficiencyDevelop and maintain detailed design patterns that scale for your team and influence other designersLead brainstorming sessions and give presentations to drive design, demonstrating features and flowsUnderstand and respond to data (metric tests, usability studies), using that to inform future designKey job responsibilities:Use business requirements, market research and customer feedback to assist in developing scenarios, use cases, and high-level requirementsDesign conceptual sketches, wireframe information architecture, high-fidelity mockups, and interaction specificationsDevelop and nurture relationships across teams and disciplines to promote collaboration and efficiencyDevelop and maintain detailed design patterns that scale for your team and influence other designersLead brainstorming sessions and give presentations to drive design, demonstrating features and flowsUnderstand and respond to data (metric tests, usability studies), using that to inform future designBasic Qualifications:5+ years of design experience3+ years of delivering design solutions as a UX designer or interaction designer experienceHave an available online portfolioExperience prototyping (HTML, XHTML, JavaScript, CSS, Flash or Flash Catalyst, or Axure)Preferred Qualifications:2+ years of mass-market consumer web / mobile products experienceExperience working in a collaborative team and working directly with developers for implementation of designs

UX Designer , North American Stores Design - Amazon

UX Designer , North American Stores Design

New York City

San Francisco

<ul><li>We are looking for a Principal UX Designer to play a pivotal part in enhancing the usability of our products, scaling the team’s standards and best practices, and being a role model designer for the team. This person should be comfortable operating autonomously in a fast-paced environment while delivering across all stages of the product life cycle. This role will work on both eero’s mobile app and network management tool. The ideal candidate is adept at taking highly technical, ambiguous problems and translating them to intuitive solutions for both business and retail customers. This position will collaborate closely with cross-functional teams including product management, engineering, product marketing, and customer experience. </li></ul>Key job responsibilities:<ul><li>Evaluate customer challenges and design delightful solutions that meet measurable business goals. </li><li>Collaborate closely with product teams to define use cases and overarching requirements. </li><li>Advocate for strong design principles throughout the eero team, with extremely high standards for quality. </li><li>Establish, evolve, and evangelize eero’s design systems and visual language. </li><li>Inform designs using market research, user feedback, analytics, and usability studies </li><li>Efficiently produce process flows, wireframes, and visual design prototypes to articulate nuanced interaction behaviors. </li><li>Detail and maintain comprehensive user interface specifications. </li><li>Present design concepts to UX teams, product stakeholders, and executives for feedback and review. </li><li>Collaborate with development teams to implement designs, offering precise specifications and assets, and verifying final interfaces. </li><li>Stay up-to-date with the latest trends and advancements in UX, WiFi, and technology, and incorporate them into our design processes. </li></ul>About the team:<ul><li>Wifi is the foundation of the modern home. Without it, nothing works. At eero, an Amazon company, we believe that everyone deserves fast, reliable WiFi in every corner of their home. Our mission is to make this a reality by creating beautifully designed products that are simple to set up and use. With eero, you can enjoy a seamlessly connected home environment where all your devices work together effortlessly. We believe customers deserve the best connectivity and smart home experience possible.</li></ul>Basic Qualifications:<ul><li>10+ years of design experience</li><li>Have an available online portfolio</li><li>Experience with best practices for User Interface Design, Information Architecture, and Interaction Design</li><li>Experience in life cycle design projects from design strategy through execution</li></ul>Preferred Qualifications:<ul><li>Experience providing and effectively communicating strategic and tactical recommendations based on data</li><li>Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision</li><li>Experience designing for consumer hardware, IoT products, and/or enterprise networking software</li></ul>Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

We are looking for a Principal UX Designer to play a pivotal part in enhancing the usability of our products, scaling the team’s standards and best practices, and being a role model designer for the team. This person should be comfortable operating autonomously in a fast-paced environment while delivering across all stages of the product life cycle. This role will work on both eero’s mobile app and network management tool. The ideal candidate is adept at taking highly technical, ambiguous problems and translating them to intuitive solutions for both business and retail customers. This position will collaborate closely with cross-functional teams including product management, engineering, product marketing, and customer experience. Key job responsibilities:Evaluate customer challenges and design delightful solutions that meet measurable business goals. Collaborate closely with product teams to define use cases and overarching requirements. Advocate for strong design principles throughout the eero team, with extremely high standards for quality. Establish, evolve, and evangelize eero’s design systems and visual language. Inform designs using market research, user feedback, analytics, and usability studies Efficiently produce process flows, wireframes, and visual design prototypes to articulate nuanced interaction behaviors. Detail and maintain comprehensive user interface specifications. Present design concepts to UX teams, product stakeholders, and executives for feedback and review. Collaborate with development teams to implement designs, offering precise specifications and assets, and verifying final interfaces. Stay up-to-date with the latest trends and advancements in UX, WiFi, and technology, and incorporate them into our design processes. About the team:Wifi is the foundation of the modern home. Without it, nothing works. At eero, an Amazon company, we believe that everyone deserves fast, reliable WiFi in every corner of their home. Our mission is to make this a reality by creating beautifully designed products that are simple to set up and use. With eero, you can enjoy a seamlessly connected home environment where all your devices work together effortlessly. We believe customers deserve the best connectivity and smart home experience possible.Basic Qualifications:10+ years of design experienceHave an available online portfolioExperience with best practices for User Interface Design, Information Architecture, and Interaction DesignExperience in life cycle design projects from design strategy through executionPreferred Qualifications:Experience providing and effectively communicating strategic and tactical recommendations based on dataExperience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVisionExperience designing for consumer hardware, IoT products, and/or enterprise networking softwareAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Principal UX Designer, eero - Amazon

<ul> 
 <li>10+ years of design experience</li> 
 <li>Have an available online portfolio</li> 
 <li>Experience with best practices for User Interface Design, Information Architecture, and Interaction Design</li> 
 <li>Experience in life cycle design projects from design strategy through execution</li> 
</ul> We are looking for a Principal UX Designer to play a pivotal part in enhancing the usability of our products, scaling the team’s standards and best practices, and being a role model designer for the team. This person should be comfortable operating autonomously in a fast-paced environment while delivering across all stages of the product life cycle. This role will work on both eero’s mobile app and network management tool. The ideal candidate is adept at taking highly technical, ambiguous problems and translating them to intuitive solutions for both business and retail customers. This position will collaborate closely with cross-functional teams including product management, engineering, product marketing, and customer experience. 
 
 Key job responsibilities 
 Evaluate customer challenges and design delightful solutions that meet measurable business goals. 
 Collaborate closely with product teams to define use cases and overarching requirements. 
 Advocate for strong design principles throughout the eero team, with extremely high standards for quality. 
 Establish, evolve, and evangelize eero’s design systems and visual language. 
 Inform designs using market research, user feedback, analytics, and usability studies 
 Efficiently produce process flows, wireframes, and visual design prototypes to articulate nuanced interaction behaviors. 
 Detail and maintain comprehensive user interface specifications. 
 Present design concepts to UX teams, product stakeholders, and executives for feedback and review. 
 Collaborate with development teams to implement designs, offering precise specifications and assets, and verifying final interfaces. 
 Stay up-to-date with the latest trends and advancements in UX, WiFi, and technology, and incorporate them into our design processes. 
 
 About the team 
 Wifi is the foundation of the modern home. Without it, nothing works. At eero, an Amazon company, we believe that everyone deserves fast, reliable WiFi in every corner of their home. Our mission is to make this a reality by creating beautifully designed products that are simple to set up and use. With eero, you can enjoy a seamlessly connected home environment where all your devices work together effortlessly. We believe customers deserve the best connectivity and smart home experience possible. To find out more about eero, please visit eero.com 
 
 
<ul> 
 <li>Experience providing and effectively communicating strategic and tactical recommendations based on data</li> 
 <li>Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision</li> 
 <li>Experience designing for consumer hardware, IoT products, and/or enterprise networking software</li> 
</ul> Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. 
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon.com Services LLC

Principal UX Designer, eero

Engineering

Nashville

<ul><li>The Consumer Customer Service Support Learning Design team is seeking a creative and customer-obsessed Senior Instructional Design Program Manager to join their team. If you are passionate about adult learning and eager to create high-quality and impactful training solutions in support of global project and program initiatives, this job is for you!</li><li>The successful candidate will have demonstrated experience in program and project management as well as in building and maintaining engaging performance-based training programs that support Customer Service Associates across our Global Organization. Medium to large in scale, these training interventions may go beyond traditional ILT, VILT, or eLearning courses, use a variety of design and authoring tools, and be deployed across multiple training modalities.</li><li>Strong written and verbal communication skills, solid judgment, and the ability to leverage data to manage learning programs and projects from conception through to completion are additional core skills to this role.</li></ul>Key job responsibilities:<ul><li>Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle</li><li>Lead Instructional Design projects from scoping, research and analysis, design, development, launch readiness, and post-launch evaluation for continuous improvement purposes</li><li>Design and develop training interventions that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities: self-directed, instructor-led, or blended</li><li>Collaborate with Contact Center teams, Product Teams, Subject Matter Experts across the network, and other key stakeholders of the learning community</li><li>Be the voice of the learners, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve our programs.</li></ul>The ideal candidate is comfortable in a fast-paced, multi-tasked, high energy environment. They are an adult learning expert and a creative and analytical problem solver with a passion for excellence in customer service.A day in the life:If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:<ul><li>Medical, Dental, and Vision Coverage</li><li>Maternity and Parental Leave Options</li><li>Paid Time Off (PTO)</li><li>401(k) Plan</li></ul>About the team:<ul><li>Amazon Stores' Customer Service (ASCS) organization and their Customer Service Associates (CSAs) are key to Amazon’s mission of being earth’s most customer-centric company. CSAs work across multiple contact channels (e.g. phone, chat, email), are globally distributed, and their numbers fluctuate seasonally. C2S2 Learning supports the C2S2 vision to ‘make Consumer CS Amazon’s most customer-obsessed organization through training, content, and program management’ by building new hire training programs that are flexible, scalable, and prepare Associates to deliver exceptional customer experiences. We create, maintain, and measure global learning programs and products that support CSAs in all verticals and Stores.</li></ul>Basic Qualifications:<ul><li>3+ years of program or project management experience</li><li>3+ years of defining and executing against program timeline &amp; requirements experience</li><li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li>Experience working cross functionally with tech and non-tech teams</li><li>Experience using data and metrics to determine and drive improvements</li><li>Bachelor's degree</li><li>5+ years professional experience in the area of instructional design.</li><li>Excellent writing and editing skills.</li><li>Experience in development with eLearning tools such as Captivate, Articulate Rise/Storyline, Vyond, Camtasia, Adobe Photoshop/Illustrator, Flash and Software technology like HTML, Javascript for Web Design basics and tools for any integrations and content hosting requirements.</li><li>Experience in facilitating programs in person and virtually.</li><li>Ability to travel up to 10%.</li></ul>Preferred Qualifications:<ul><li>3+ years of driving process improvements experience</li><li>2+ years of managing stakeholders in cross-functional project experience</li><li>Experience in complex problem solving, and working in a tight schedule environment</li><li>Master's degree in business, HR, or a related field</li><li>Strong understanding of AI concepts, tools, and its applications in L&amp;D.</li></ul>Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

The Consumer Customer Service Support Learning Design team is seeking a creative and customer-obsessed Senior Instructional Design Program Manager to join their team. If you are passionate about adult learning and eager to create high-quality and impactful training solutions in support of global project and program initiatives, this job is for you!The successful candidate will have demonstrated experience in program and project management as well as in building and maintaining engaging performance-based training programs that support Customer Service Associates across our Global Organization. Medium to large in scale, these training interventions may go beyond traditional ILT, VILT, or eLearning courses, use a variety of design and authoring tools, and be deployed across multiple training modalities.Strong written and verbal communication skills, solid judgment, and the ability to leverage data to manage learning programs and projects from conception through to completion are additional core skills to this role.Key job responsibilities:Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycleLead Instructional Design projects from scoping, research and analysis, design, development, launch readiness, and post-launch evaluation for continuous improvement purposesDesign and develop training interventions that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities: self-directed, instructor-led, or blendedCollaborate with Contact Center teams, Product Teams, Subject Matter Experts across the network, and other key stakeholders of the learning communityBe the voice of the learners, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve our programs.The ideal candidate is comfortable in a fast-paced, multi-tasked, high energy environment. They are an adult learning expert and a creative and analytical problem solver with a passion for excellence in customer service.A day in the life:If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:Medical, Dental, and Vision CoverageMaternity and Parental Leave OptionsPaid Time Off (PTO)401(k) PlanAbout the team:Amazon Stores' Customer Service (ASCS) organization and their Customer Service Associates (CSAs) are key to Amazon’s mission of being earth’s most customer-centric company. CSAs work across multiple contact channels (e.g. phone, chat, email), are globally distributed, and their numbers fluctuate seasonally. C2S2 Learning supports the C2S2 vision to ‘make Consumer CS Amazon’s most customer-obsessed organization through training, content, and program management’ by building new hire training programs that are flexible, scalable, and prepare Associates to deliver exceptional customer experiences. We create, maintain, and measure global learning programs and products that support CSAs in all verticals and Stores.Basic Qualifications:3+ years of program or project management experience3+ years of defining and executing against program timeline & requirements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience working cross functionally with tech and non-tech teamsExperience using data and metrics to determine and drive improvementsBachelor's degree5+ years professional experience in the area of instructional design.Excellent writing and editing skills.Experience in development with eLearning tools such as Captivate, Articulate Rise/Storyline, Vyond, Camtasia, Adobe Photoshop/Illustrator, Flash and Software technology like HTML, Javascript for Web Design basics and tools for any integrations and content hosting requirements.Experience in facilitating programs in person and virtually.Ability to travel up to 10%.Preferred Qualifications:3+ years of driving process improvements experience2+ years of managing stakeholders in cross-functional project experienceExperience in complex problem solving, and working in a tight schedule environmentMaster's degree in business, HR, or a related fieldStrong understanding of AI concepts, tools, and its applications in L&D.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Sr. Instructional Designer, Customer Service Learning - Amazon

<ul> 
 <li>3+ years of program or project management experience</li> 
 <li>3+ years of defining and executing against program timeline &amp; requirements experience</li> 
 <li>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li> 
 <li>Experience working cross functionally with tech and non-tech teams</li> 
 <li>Experience using data and metrics to determine and drive improvements</li> 
 <li>Bachelor's degree</li> 
 <li>5+ years professional experience in the area of instructional design.</li> 
 <li>Excellent writing and editing skills.</li> 
 <li>Experience in development with eLearning tools such as Captivate, Articulate Rise/Storyline, Vyond, Camtasia, Adobe Photoshop/Illustrator, Flash and Software technology like HTML, Javascript for Web Design basics and tools for any integrations and content hosting requirements.</li> 
 <li>Experience in facilitating programs in person and virtually.</li> 
 <li>Ability to travel up to 10%.</li> 
</ul> The Consumer Customer Service Support Learning Design team is seeking a creative and customer-obsessed Senior Instructional Design Program Manager to join their team. If you are passionate about adult learning and eager to create high-quality and impactful training solutions in support of global project and program initiatives, this job is for you! 
 
 The successful candidate will have demonstrated experience in program and project management as well as in building and maintaining engaging performance-based training programs that support Customer Service Associates across our Global Organization. Medium to large in scale, these training interventions may go beyond traditional ILT, VILT, or eLearning courses, use a variety of design and authoring tools, and be deployed across multiple training modalities. 
 
 Strong written and verbal communication skills, solid judgment, and the ability to leverage data to manage learning programs and projects from conception through to completion are additional core skills to this role. 
 
 Key job responsibilities 
 
<ul> 
 <li>Simultaneously manage multiple learning programs holding various levels of complexity and time-critical deliverables through their entire life cycle</li> 
 <li>Lead Instructional Design projects from scoping, research and analysis, design, development, launch readiness, and post-launch evaluation for continuous improvement purposes</li> 
 <li>Design and develop training interventions that are optimized for accessibility and diversity, equity, and inclusion, utilizing a variety of learning modalities: self-directed, instructor-led, or blended</li> 
 <li>Collaborate with Contact Center teams, Product Teams, Subject Matter Experts across the network, and other key stakeholders of the learning community</li> 
 <li>Be the voice of the learners, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve our programs.</li> 
</ul> The ideal candidate is comfortable in a fast-paced, multi-tasked, high energy environment. They are an adult learning expert and a creative and analytical problem solver with a passion for excellence in customer service. 
 
 A day in the life 
 If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! 
 
 Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 
 1. Medical, Dental, and Vision Coverage 
 2. Maternity and Parental Leave Options 
 3. Paid Time Off (PTO) 
 4. 401(k) Plan 
 
 About the team 
 Amazon Stores' Customer Service (ASCS) organization and their Customer Service Associates (CSAs) are key to Amazon’s mission of being earth’s most customer-centric company. CSAs work across multiple contact channels (e.g. phone, chat, email), are globally distributed, and their numbers fluctuate seasonally. C2S2 Learning supports the C2S2 vision to ‘make Consumer CS Amazon’s most customer-obsessed organization through training, content, and program management’ by building new hire training programs that are flexible, scalable, and prepare Associates to deliver exceptional customer experiences. We create, maintain, and measure global learning programs and products that support CSAs in all verticals and Stores. 
 
 
<ul> 
 <li>3+ years of driving process improvements experience</li> 
 <li>2+ years of managing stakeholders in cross-functional project experience</li> 
 <li>Experience in complex problem solving, and working in a tight schedule environment</li> 
 <li>Master's degree in business, HR, or a related field</li> 
 <li>Strong understanding of AI concepts, tools, and its applications in L&amp;D.</li> 
</ul> Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. 
 
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon.com Services LLC - A57

Sr. Instructional Designer, Customer Service Learning

Austin

Bellevue

<ul><li>Last Mile Engineering is searching for an innovative and solutions-oriented engineering project leader to lead initiative of developing and delivering next generation, world-class Last Mile transportation systems. Are you an innovative leader that wants to design the next generation of world-class delivery station and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!</li><li>We’re looking to add a handful of high-impact engineers to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our delivery stations. Your projects will be a variety of innovative ideation concepts and template-based design solutions that have the potential to scale across the globe. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment.</li><li>Ability to travel 25% globally to interact with internal and external business and technical leaders.</li></ul>Key job responsibilities:<ul><li>Lead and coordinate design and innovation efforts to develop optimal solutions for the delivery station network through equipment specification, material flow, process design, site layout, and intellectual property considerations.</li><li>Collaboration with internal teams and external vendors to generate high-quality, cost-effective solutions in very short periods of time.</li><li>Simultaneously manage multiple projects and tasks while effectively&nbsp;influencing, negotiating, and communicating with internal and external business partners, contractors and vendors.</li><li>Provide technical leadership for large-scale engineering projects</li><li>Effective communication skills, ability to execute the vision, detailed roadmap, and specific technical solutions to make a compelling business case with senior executives.</li><li>Ability to travel 25% globally to interact with internal and external business and technical leaders.</li></ul>Basic Qualifications:<ul><li>Bachelor’s degree in Engineering or Operations </li><li>7+ years Experience with automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing.</li><li>7+ years Experience with process design based on Lean Principles.</li><li>7+ years Experience in Capital project management</li><li>7+ years Experience with concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.</li><li>7+ years Experience with ownership/management of engineering design projects</li><li>7+ years Experience using business/technical software like MS Excel, MS Project, and CAD software</li></ul>Preferred Qualifications:<ul><li>Master’s degree in Science, Engineering, Technology and Mathematics (or equivalent related experience)</li><li>Experience in Operations experience</li><li>Experience in Logistics or Production business</li><li>Experience in innovation/Research &amp; Development</li></ul>

Last Mile Engineering is searching for an innovative and solutions-oriented engineering project leader to lead initiative of developing and delivering next generation, world-class Last Mile transportation systems. Are you an innovative leader that wants to design the next generation of world-class delivery station and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you!We’re looking to add a handful of high-impact engineers to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our delivery stations. Your projects will be a variety of innovative ideation concepts and template-based design solutions that have the potential to scale across the globe. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment.Ability to travel 25% globally to interact with internal and external business and technical leaders.Key job responsibilities:Lead and coordinate design and innovation efforts to develop optimal solutions for the delivery station network through equipment specification, material flow, process design, site layout, and intellectual property considerations.Collaboration with internal teams and external vendors to generate high-quality, cost-effective solutions in very short periods of time.Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors.Provide technical leadership for large-scale engineering projectsEffective communication skills, ability to execute the vision, detailed roadmap, and specific technical solutions to make a compelling business case with senior executives.Ability to travel 25% globally to interact with internal and external business and technical leaders.Basic Qualifications:Bachelor’s degree in Engineering or Operations 7+ years Experience with automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing.7+ years Experience with process design based on Lean Principles.7+ years Experience in Capital project management7+ years Experience with concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.7+ years Experience with ownership/management of engineering design projects7+ years Experience using business/technical software like MS Excel, MS Project, and CAD softwarePreferred Qualifications:Master’s degree in Science, Engineering, Technology and Mathematics (or equivalent related experience)Experience in Operations experienceExperience in Logistics or Production businessExperience in innovation/Research & Development

Senior Design Engineer, Last Mile Engineering - Amazon

<ul> 
 <li>Bachelor’s degree in Engineering or Operations</li> 
 <li>7+ years Experience with automated material handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing.</li> 
 <li>7+ years Experience with process design based on Lean Principles.</li> 
 <li>7+ years Experience in Capital project management</li> 
 <li>7+ years Experience with concepts like system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.</li> 
 <li>7+ years Experience with ownership/management of engineering design projects</li> 
 <li>7+ years Experience using business/technical software like MS Excel, MS Project, and CAD software</li> 
</ul> Last Mile Engineering is searching for an innovative and solutions-oriented engineering project leader to lead initiative of developing and delivering next generation, world-class Last Mile transportation systems. Are you an innovative leader that wants to design the next generation of world-class delivery station and logistics systems across the globe? Do you want a high level of ownership in solving complex problems? Does the challenge of designing systems that leverage ground breaking automated material handling equipment, packaging technologies and robotics appeal to you? If so, we have the job for you! 
 
 We’re looking to add a handful of high-impact engineers to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for our delivery stations. Your projects will be a variety of innovative ideation concepts and template-based design solutions that have the potential to scale across the globe. You will work with a team of highly skilled and highly engaged engineers in a fast-paced and often ambiguous environment. 
 
 Ability to travel 25% globally to interact with internal and external business and technical leaders. 
 
 Key job responsibilities 
 
<ul> 
 <li>Lead and coordinate design and innovation efforts to develop optimal solutions for the delivery station network through equipment specification, material flow, process design, site layout, and intellectual property considerations.</li> 
 <li>Collaboration with internal teams and external vendors to generate high-quality, cost-effective solutions in very short periods of time.</li> 
 <li>Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors.</li> 
 <li>Provide technical leadership for large-scale engineering projects</li> 
 <li>Effective communication skills, ability to execute the vision, detailed roadmap, and specific technical solutions to make a compelling business case with senior executives.</li> 
 <li>Ability to travel 25% globally to interact with internal and external business and technical leaders.</li> 
</ul> Master’s degree in Science, Engineering, Technology and Mathematics (or equivalent related experience) 
 Experience in Operations experience 
 Experience in Logistics or Production business 
 Experience in innovation/Research &amp; Development 
 
 Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. 
 
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $205,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Senior Design Engineer, Last Mile Engineering

London

<ul> 
 <li>High school or equivalent diploma</li> 
 <li>Experience in senior level leadership support, or experience at Amazon</li> 
 <li>Experience with Microsoft Office products and applications</li> 
 <li>Experience with executive level calendar management</li> 
 <li>Experience with domestic or international travel coordination</li> 
</ul> AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This Executive Assistant role will support two AWS SMGS EMEA-based Directors, and will act as a seamless extension of the Director's function by supporting and will be working closely with other Executive Assistants throughout the team and broader AWS organization. The ideal candidate will be a detail oriented, experienced planner with the demonstrated ability to respond effectively and efficiently while maintaining flexibility, composure and a good sense of humor. 
 
 Key job responsibilities 
 This role requires attention to detail, solid organizational skills, and the ability to meet tight deadlines while juggling multiple requests across teams. The successful candidate will be trusted to handle confidential and sensitive information, and be able to work professionally with a wide range of people from senior business executives to front line engineers. The ideal candidate will have experience working well in a fast-paced, multi-stakeholder environment, managing ever-shifting calendars; planning and organizing internal and external events, and coordinating travel. 
 
 A day in the life 
 This role will work closely with both Director's and their respective teams on large scale operation topics such as event management, travel and calendar management, site visits, communications, space planning, and other potential special projects. The successful candidate will complete complex tasks and projects quickly with little to no guidance, be very strong in anticipating the business needs of the leaders, and react with appropriate urgency and action to unanticipated developments or situations. 
 
 This role will be specifically responsible for:
 
<ul> 
 <li>Management of complex calendar and scheduling to support teams in multiple locations</li> 
</ul> Manage domestic and international travel 
 
<ul> 
 <li>Manage expense report coordination and submission</li> 
 <li>Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events)</li> 
 <li>Track and help drive completion of key deliverables and follow up on outstanding items</li> 
 <li>Act as a liaison for direct reports</li> 
 <li>Management of team space, including moves and reconfigurations</li> 
 <li>Work closely with the leadership team, recruiting and other Executive Assistants to provide support to the organization</li> 
 <li>Document writing, editing, and readiness</li> 
 <li>Have fun at work and help others do the same.</li> 
</ul> About the team 
 Join our international, diverse team, which is going above and beyond for our internal customers across AWS. The SMGS strategy and operations organization enables our customer-facing business units through strategic go-to-market motions, sales operations, and building scale mechanisms. We always focus on delivering the best results for our customers by working backwards from their needs. We work to create a collaborative and supportive team culture, where everyone can do their best work, teaming together and driven by customer obsession and supporting our end customers on their cloud journey. 
 
 Diverse Experiences 
 Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. 
 
 Why AWS 
 Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
 Work/Life Balance 
 We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. 
 
 Inclusive Team Culture 
 Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
 Mentorship and Career Growth 
 We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
 
<ul> 
 <li>Experience in a fast-paced, high-tech company</li> 
 <li>Experience managing multiple calendars</li> 
</ul> Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. 
 
 Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

 
 High school or equivalent diploma 
 Experience in senior level leadership support, or experience at Amazon 
 Experience with Microsoft Office products and applications 
 Experience with executive level calendar management 
 Experience with domestic or international travel coordination 
 AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This Executive Assistant role will support two AWS SMGS EMEA-based Directors, and will act as a seamless extension of the Director's function by supporting and will be working closely with other Executive Assistants throughout the team and broader AWS organization. The ideal candidate will be a detail oriented, experienced planner with the demonstrated ability to respond effectively and efficiently while maintaining flexibility, composure and a good sense of humor. 

 Key job responsibilities 
This role requires attention to detail, solid organizational skills, and the ability to meet tight deadlines while juggling multiple requests across teams. The successful candidate will be trusted to handle confidential and sensitive information, and be able to work professionally with a wide range of people from senior business executives to front line engineers. The ideal candidate will have experience working well in a fast-paced, multi-stakeholder environment, managing ever-shifting calendars; planning and organizing internal and external events, and coordinating travel. 

 A day in the life 
This role will work closely with both Director's and their respective teams on large scale operation topics such as event management, travel and calendar management, site visits, communications, space planning, and other potential special projects. The successful candidate will complete complex tasks and projects quickly with little to no guidance, be very strong in anticipating the business needs of the leaders, and react with appropriate urgency and action to unanticipated developments or situations. 

 This role will be specifically responsible for:
 
 
 Management of complex calendar and scheduling to support teams in multiple locations 
 Manage domestic and international travel 

 
 Manage expense report coordination and submission 
 Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events) 
 Track and help drive completion of key deliverables and follow up on outstanding items 
 Act as a liaison for direct reports 
 Management of team space, including moves and reconfigurations 
 Work closely with the leadership team, recruiting and other Executive Assistants to provide support to the organization 
 Document writing, editing, and readiness 
 Have fun at work and help others do the same. 
 About the team 
Join our international, diverse team, which is going above and beyond for our internal customers across AWS. The SMGS strategy and operations organization enables our customer-facing business units through strategic go-to-market motions, sales operations, and building scale mechanisms. We always focus on delivering the best results for our customers by working backwards from their needs. We work to create a collaborative and supportive team culture, where everyone can do their best work, teaming together and driven by customer obsession and supporting our end customers on their cloud journey. 

 Diverse Experiences 
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. 

 Why AWS 
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 

 Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. 

 Inclusive Team Culture 
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 

 Mentorship and Career Growth 
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 

 
 
 Experience in a fast-paced, high-tech company 
 Experience managing multiple calendars 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. 

 Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

Amazon

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