Large

We're a team of 7000+ Atlassians supporting an international group of 250,000+ customers. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned. 

Technology

Atlassian

Tools for teams, from startup to enterprise: Atlassian provides tools to help every team unleash their full potential

You need 8+ years in HR Business Partner roles, global experience, strong relationship-building, strategic and execution skills, excellent storytelling, critical thinking, and a business-first mindset.

You will partner with leaders on People Strategy, deliver HR programs, analyze trends with People Analytics, drive organizational design, enhance DEI, and coach leaders in development.

People, HR & Administration

San Francisco

<div>
 Overview: 
 Working at Atlassian
 Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
 
 Your future team
 Are you ready to unleash your strategic thinking and create meaningful impact at Atlassian? We're seeking a dynamic HRBP to team up with our senior leaders across the People team, helping us to build and design a world class people organization. In this exciting role, you'll build high-performing teams by solving complex challenges, driving impactful people priorities, and curating the development of the teams you support. Join us for a fun yet challenging adventure where your contributions will truly make a difference! Responsibilities: 
 What you'll do
 This role partners with senior People team leaders, located across the globe. You will:
 <ul>
 <li>Partner with leaders to develop and execute the People Strategy and roadmap aligned to the vision and longer-range strategies</li>
 <li>Partner with regional HRBPs and Centre of Excellence (COE) Partners to deliver on talent strategy and operational plans</li>
 <li>Deliver core HR processes/programs being developed in our COEs to the function</li>
 <li>In partnership with People Analytics tools provide insightful analytics, trends, and recommended actions to clients to guide planning, program design, decision-making, and measures of success</li>
 <li>Drive organizational design, workforce planning, and change management as we continue to grow and scale the organization</li>
 <li>Build a culture of inclusion by infusing Diversity, Equity, and Inclusion strategies into talent acquisition, manager growth and development, employee experience, and organizational health.</li>
 <li>Coach leaders through organizational issues, talent strategies, and leadership development.</li>
 </ul>
 Qualifications: 
 Your background
 <ul>
 <li>8+ years HR experience with progressively challenging responsibilities in Business Partner roles, ideally in high-growth or tech environments</li>
 <li>Experience working with global/international teams</li>
 <li>Highly collaborative with the ability to quickly build strong and trusted relationships across leadership teams, cross-functional partners, and key stakeholders</li>
 <li>Energy to get things done with an iterative approach and willingness to jump from strategy to development to change management to execution in order to scale programs aimed at driving business outcomes</li>
 <li>Excellent business storytelling skills, both verbal and written, with an ability to translate "HR speak" and data insights into an accessible, influential narrative</li>
 <li>Critical thinker and analytic-minded with success in developing data-driven solutions to the business</li>
 <li>Business-first mindset with an ability to work at multiple levels of the HR stack driving strategic impact but with strong execution muscle to drive clear business outcomes</li>
 </ul>
 
 Compensation
 At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
 Zone A: $155,500 - $207,400
 Zone B: $140,000 - $186,600
 Zone C: $129,100 - $172,100
 This role may also be eligible for benefits, bonuses, commissions, and equity.
 Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
 Our perks &amp; benefits
 Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
 About Atlassian
 At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
 We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
 To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
 To learn more about our culture and hiring process, visit go.atlassian.com/crh.
</div>


 Overview: 
  Working at Atlassian
 Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
 
  Your future team
 Are you ready to unleash your strategic thinking and create meaningful impact at Atlassian? We're seeking a dynamic HRBP to team up with our senior leaders across the People team, helping us to build and design a world class people organization. In this exciting role, you'll build high-performing teams by solving complex challenges, driving impactful people priorities, and curating the development of the teams you support. Join us for a fun yet challenging adventure where your contributions will truly make a difference! Responsibilities: 
  What you'll do
 This role partners with senior People team leaders, located across the globe. You will:
 
  Partner with leaders to develop and execute the People Strategy and roadmap aligned to the vision and longer-range strategies
  Partner with regional HRBPs and Centre of Excellence (COE) Partners to deliver on talent strategy and operational plans
  Deliver core HR processes/programs being developed in our COEs to the function
  In partnership with People Analytics tools provide insightful analytics, trends, and recommended actions to clients to guide planning, program design, decision-making, and measures of success
  Drive organizational design, workforce planning, and change management as we continue to grow and scale the organization
  Build a culture of inclusion by infusing Diversity, Equity, and Inclusion strategies into talent acquisition, manager growth and development, employee experience, and organizational health.
  Coach leaders through organizational issues, talent strategies, and leadership development.
 
  Qualifications: 
  Your background
 
  8+ years HR experience with progressively challenging responsibilities in Business Partner roles, ideally in high-growth or tech environments
  Experience working with global/international teams
  Highly collaborative with the ability to quickly build strong and trusted relationships across leadership teams, cross-functional partners, and key stakeholders
  Energy to get things done with an iterative approach and willingness to jump from strategy to development to change management to execution in order to scale programs aimed at driving business outcomes
  Excellent business storytelling skills, both verbal and written, with an ability to translate "HR speak" and data insights into an accessible, influential narrative
  Critical thinker and analytic-minded with success in developing data-driven solutions to the business
  Business-first mindset with an ability to work at multiple levels of the HR stack driving strategic impact but with strong execution muscle to drive clear business outcomes
 
 
  Compensation
 At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
 Zone A: $155,500 - $207,400
 Zone B: $140,000 - $186,600
 Zone C: $129,100 - $172,100
 This role may also be eligible for benefits, bonuses, commissions, and equity.
 Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
  Our perks & benefits
 Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
  About Atlassian
 At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
 We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
 To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
 To learn more about our culture and hiring process, visit go.atlassian.com/crh.


HR Business Partner, People Team - Atlassian

United States

HR Business Partner, People Team

You thrive on accountability, excel in communication, pursue continuous learning, demonstrate integrity in selling, embrace change, and need no prior EDR experience.

You will prospect, set meetings, write personalized emails, navigate objections, collaborate with teams, and build the pipeline using SFDC, Gong, Outreach, and LinkedIn Navigator.

Sales & Business Development

Overview Your future team Our Enterprise Development Representatives partner with our Enterprise Advocates (Account Executives) to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager. Our Perks & Benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To learn more about our culture and hiring process, visit go.atlassian.com/crh . Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $32.74 - $43.65 Zone B: $29.47 - $39.33 Zone C: $27.21 - $36.25 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Responsibilities What you'll do * Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession * Collaborate with sales, marketing, partner and operations teams * Successful at navigating objections through value-driven messaging * Great at writing relevant emails that are personalized to delight our customers * Build the pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams * We work inside SFDC, Gong, Outreach and LinkedIn Navigator * Remote position Qualifications More About You * Accountability: You are the highest performer in everything that you do. You crave accountability and thrive in a results-based culture * Communication: Clear, intentional, and curious. People want to talk to you. You build trust naturally. * Continued Learning: You have clear goals, daily routines that help you achieve them. You ask for coaching. You are intentional about your future. You quickly action feedback * Integrity forward interest in selling: You don’t know what it is like to not do your best. You excel in achievement. You enjoy being a top name on the leaderboard and want to help others get there with you. * Change: You contribute to change. You crave forward progression. You bounce back quickly. For you, challenges are opportunities. You always take ownership and choose action over inaction * Experience: No experience as an EDR is needed. Our most successful EDRs are making a change from recruitment, teaching, or were a top sales professional now interested in software sales Compensation At Atlassian, we aim to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is determined by a candidate's skills. In The United States, We Have Three Geographic Pay Zones. For This Role, Our Current Base Pay Ranges For New Hires In Each Zone Are: Zone A: $68,040 - $90,800 Zone B: $61,290 - $81,800 Zone C: $56,520 - $75,400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

OverviewYour future teamOur Enterprise Development Representatives partner with our Enterprise Advocates (Account Executives) to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager.Our Perks & BenefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.To learn more about our culture and hiring process, visit go.atlassian.com/crh .CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $32.74 - $43.65Zone B: $29.47 - $39.33Zone C: $27.21 - $36.25This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.ResponsibilitiesWhat you'll do * Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession * Collaborate with sales, marketing, partner and operations teams * Successful at navigating objections through value-driven messaging * Great at writing relevant emails that are personalized to delight our customers * Build the pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams * We work inside SFDC, Gong, Outreach and LinkedIn Navigator * Remote position         QualificationsMore About You * Accountability: You are the highest performer in everything that you do. You crave accountability and thrive in a results-based culture * Communication: Clear, intentional, and curious. People want to talk to you. You build trust naturally. * Continued Learning: You have clear goals, daily routines that help you achieve them. You ask for coaching. You are intentional about your future. You quickly action feedback * Integrity forward interest in selling: You don’t know what it is like to not do your best. You excel in achievement. You enjoy being a top name on the leaderboard and want to help others get there with you. * Change: You contribute to change. You crave forward progression. You bounce back quickly. For you, challenges are opportunities. You always take ownership and choose action over inaction * Experience: No experience as an EDR is needed. Our most successful EDRs are making a change from recruitment, teaching, or were a top sales professional now interested in software sales         CompensationAt Atlassian, we aim to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is determined by a candidate's skills.In The United States, We Have Three Geographic Pay Zones. For This Role, Our Current Base Pay Ranges For New Hires In Each Zone Are:Zone A: $68,040 - $90,800Zone B: $61,290 - $81,800Zone C: $56,520 - $75,400This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Enterprise Development Representative, 2025 Graduate U.S - Atlassian

&lt;strong&gt;&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;Your future team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our Enterprise Development Representatives partner with our Enterprise Advocates (Account Executives) to build and sales pipeline for our Enterprise customer base while ensuring a delightful customer experience. All of this is done in tight coordination with our Sales Operations &amp;amp; Marketing. You will report to an Enterprise Development Sales Manager.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Our Perks &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit &lt;strong&gt;go.atlassian.com/perksandbenefits&lt;/strong&gt; to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;About Atlassian&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.&lt;br&gt;&lt;br&gt;We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.&lt;br&gt;&lt;br&gt;To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.&lt;br&gt;&lt;br&gt;Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.&lt;br&gt;&lt;br&gt;To learn more about our culture and hiring process, visit &lt;strong&gt;go.atlassian.com/crh&lt;/strong&gt; &lt;strong&gt;.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;strong&gt;Compensation&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:&lt;br&gt;&lt;br&gt;Zone A: $32.74 - $43.65&lt;br&gt;&lt;br&gt;Zone B: $29.47 - $39.33&lt;br&gt;&lt;br&gt;Zone C: $27.21 - $36.25&lt;br&gt;&lt;br&gt;This role may also be eligible for benefits, bonuses, commissions, and equity.&lt;br&gt;&lt;br&gt;Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;What you'll do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Accountable for meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession&lt;/li&gt;&lt;li&gt;Collaborate with sales, marketing, partner and operations teams&lt;/li&gt;&lt;li&gt;Successful at navigating objections through value-driven messaging&lt;/li&gt;&lt;li&gt;Great at writing relevant emails that are personalized to delight our customers&lt;/li&gt;&lt;li&gt;Build the pipeline in partnership with Enterprise Advocates and Enterprise Marketing teams&lt;/li&gt;&lt;li&gt;We work inside SFDC, Gong, Outreach and LinkedIn Navigator&lt;/li&gt;&lt;li&gt;Remote position&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;More About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Accountability: You are the highest performer in everything that you do. You crave accountability and thrive in a results-based culture&lt;/li&gt;&lt;li&gt;Communication: Clear, intentional, and curious. People want to talk to you. You build trust naturally.&lt;/li&gt;&lt;li&gt;Continued Learning: You have clear goals, daily routines that help you achieve them. You ask for coaching. You are intentional about your future. You quickly action feedback&lt;/li&gt;&lt;li&gt;Integrity forward interest in selling: You don’t know what it is like to not do your best. You excel in achievement. You enjoy being a top name on the leaderboard and want to help others get there with you.&lt;/li&gt;&lt;li&gt;Change: You contribute to change. You crave forward progression. You bounce back quickly. For you, challenges are opportunities. You always take ownership and choose action over inaction&lt;/li&gt;&lt;li&gt;Experience: No experience as an EDR is needed. Our most successful EDRs are making a change from recruitment, teaching, or were a top sales professional now interested in software sales&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;Compensation&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;At Atlassian, we aim to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is determined by a candidate's skills.&lt;br&gt;&lt;br&gt;In The United States, We Have Three Geographic Pay Zones. For This Role, Our Current Base Pay Ranges For New Hires In Each Zone Are:&lt;br&gt;&lt;br&gt;Zone A: $68,040 - $90,800&lt;br&gt;&lt;br&gt;Zone B: $61,290 - $81,800&lt;br&gt;&lt;br&gt;Zone C: $56,520 - $75,400&lt;br&gt;&lt;br&gt;This role may also be eligible for benefits, bonuses, commissions, and equity.&lt;br&gt;&lt;br&gt;Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Enterprise Development Representative, 2025 Graduate U.S

Germany

United Kingdom

United Arab Emirates

Canada

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

You should have strong leadership skills, experience in project management, and a proven track record of driving successful technical programs. Collaboration and communication are key.

You will lead cross-functional teams, drive project timelines, ensure alignment on goals, manage stakeholder communication, and optimize processes to enhance product delivery and team performance.

IT & Cybersecurity

Seattle

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities [[To be filled by recruiter, they have a previous version]] Qualifications Compensation Skills At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $315,900 - $400,000 Zone B: $315,900 - $400,000 Zone C: $315,900 - $400,000 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our Perks & Benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.Responsibilities[[To be filled by recruiter, they have a previous version]]QualificationsCompensationSkillsAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $315,900 - $400,000Zone B: $315,900 - $400,000Zone C: $315,900 - $400,000This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Our Perks & BenefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Head of TPM - Atlassian

&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Working at Atlassian&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;[[To be filled by recruiter, they have a previous version]]&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Compensation&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:&lt;br&gt;&lt;br&gt;Zone A: $315,900 - $400,000&lt;br&gt;&lt;br&gt;Zone B: $315,900 - $400,000&lt;br&gt;&lt;br&gt;Zone C: $315,900 - $400,000&lt;br&gt;&lt;br&gt;This role may also be eligible for benefits, bonuses, commissions, and equity.&lt;br&gt;&lt;br&gt;Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Perks &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit &lt;strong&gt;go.atlassian.com/perksandbenefits&lt;/strong&gt; to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Atlassian&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.&lt;br&gt;&lt;br&gt;We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.&lt;br&gt;&lt;br&gt;To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.&lt;br&gt;&lt;br&gt;To learn more about our culture and hiring process, visit &lt;strong&gt;go.atlassian.com/crh&lt;/strong&gt; &lt;strong&gt;.&lt;/strong&gt;

Head of TPM

You need a bachelor's degree, 5 years in a strategic DEI role, strong business acumen, excellent communication skills, analytical abilities, and adaptability in a fast-paced environment.

You will develop DEI strategies, track metrics, advocate for marginalized employees, collaborate on recruitment, analyze initiative outcomes, and promote inclusive practices across the organization.

Business, Operations & Strategy

Bangalore

<div>
 Overview: 
 Working at Atlassian
 Join the TEAM! We are a fast-paced tech company where innovation thrives, and individuals have the opportunity to do their best work. We believe diversity, equity, and inclusion are not only fundamental values but also strategic imperatives. We are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives.
 We are looking for a dedicated and seasoned Diversity, Equity, and Inclusion (DEI) Business Partner to become part of our team. The perfect candidate will possess strong strategic acumen along with an in-depth comprehension of DEI principles and best practices. They will work closely with various stakeholders throughout their partner organization to formulate and execute initiatives that foster diversity, equity, and inclusion while driving transformation. We are in search of a strategic and outcome-oriented partner to play a pivotal part in aligning our DEI endeavors with our business goals and objectives. Your responsibilities will include collaborating with senior leadership, HR, and other key stakeholders to develop and implement initiatives that promote diversity, equity, and inclusion while driving business accomplishments.
 Responsibilities: 
 <ul>
 <li>Partner with senior leadership within the partner organization to identify gaps and integrate DEI principles into the overall business strategy, aligning it with our organizational goals and objectives.</li>
 <li>Develop business-specific strategies to enhance equity throughout the employee lifecycle, incorporating key success metrics for tracking progress.</li>
 <li>Define and report on key performance indicators (KPIs) for diversity, equity, and inclusion (DEI) outcomes throughout the organization to assess overall organizational well-being and hold leaders responsible for achieving DEI objectives.</li>
 <li>Champion DEI through partnerships and work collaboratively throughout the business to create a cohesive and productive work environment.</li>
 <li>Use data and analytics to ensure processes and products continue to drive fair and equitable outcomes.</li>
 <li>Serve as an advocate of the most marginalized employees by shaping strategies that ensure an equitable environment where everyone can do their best work.</li>
 <li>Work closely with HR to collaborate on enabling managers to create and execute diversity recruiting, development, and retention strategies aimed at attracting and retaining top talent from diverse backgrounds.</li>
 <li>Analyze the data and metrics to assess the influence of DEI initiatives on crucial business outcomes, such as employee engagement, retention, and performance.</li>
 <li>Partner with the DEI Center of Excellence to implement programs aimed at promoting awareness, DEI competency, and inclusive leadership behaviors among managers and employees.</li>
 <li>Stay updated on industry trends and best practices in diversity, equity, and inclusion to utilize this knowledge for fostering ongoing improvement and innovation.</li>
 </ul>
 Qualifications: 
 <ul>
 <li>Bachelor's degree in Business Administration, Human Resources, Organizational Development, or a related field.</li>
 <li>Minimum of 5 years of experience in a strategic DEI-related role, with a proven track record of aligning DEI initiatives with business objectives.</li>
 <li>Strong understanding of business strategy and the ability to translate DEI concepts into tangible business outcomes.</li>
 <li>Excellent communication and influencing skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.</li>
 <li>Analytical mindset with the ability to collect, analyze, and interpret data to measure the impact of DEI initiatives on business performance.</li>
 <li>Thrives in a fast-paced ambiguous environment.</li>
 </ul>
 Our perks &amp; benefits
 Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
 About Atlassian
 At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
 We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
 To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
 To learn more about our culture and hiring process, visit go.atlassian.com/crh.
</div>


 Overview: 
  Working at Atlassian
 Join the TEAM! We are a fast-paced tech company where innovation thrives, and individuals have the opportunity to do their best work. We believe diversity, equity, and inclusion are not only fundamental values but also strategic imperatives. We are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives.
 We are looking for a dedicated and seasoned Diversity, Equity, and Inclusion (DEI) Business Partner to become part of our team. The perfect candidate will possess strong strategic acumen along with an in-depth comprehension of DEI principles and best practices. They will work closely with various stakeholders throughout their partner organization to formulate and execute initiatives that foster diversity, equity, and inclusion while driving transformation. We are in search of a strategic and outcome-oriented partner to play a pivotal part in aligning our DEI endeavors with our business goals and objectives. Your responsibilities will include collaborating with senior leadership, HR, and other key stakeholders to develop and implement initiatives that promote diversity, equity, and inclusion while driving business accomplishments.
  Responsibilities: 
 
  Partner with senior leadership within the partner organization to identify gaps and integrate DEI principles into the overall business strategy, aligning it with our organizational goals and objectives.
  Develop business-specific strategies to enhance equity throughout the employee lifecycle, incorporating key success metrics for tracking progress.
  Define and report on key performance indicators (KPIs) for diversity, equity, and inclusion (DEI) outcomes throughout the organization to assess overall organizational well-being and hold leaders responsible for achieving DEI objectives.
  Champion DEI through partnerships and work collaboratively throughout the business to create a cohesive and productive work environment.
  Use data and analytics to ensure processes and products continue to drive fair and equitable outcomes.
  Serve as an advocate of the most marginalized employees by shaping strategies that ensure an equitable environment where everyone can do their best work.
  Work closely with HR to collaborate on enabling managers to create and execute diversity recruiting, development, and retention strategies aimed at attracting and retaining top talent from diverse backgrounds.
  Analyze the data and metrics to assess the influence of DEI initiatives on crucial business outcomes, such as employee engagement, retention, and performance.
  Partner with the DEI Center of Excellence to implement programs aimed at promoting awareness, DEI competency, and inclusive leadership behaviors among managers and employees.
  Stay updated on industry trends and best practices in diversity, equity, and inclusion to utilize this knowledge for fostering ongoing improvement and innovation.
 
  Qualifications: 
 
  Bachelor's degree in Business Administration, Human Resources, Organizational Development, or a related field.
  Minimum of 5 years of experience in a strategic DEI-related role, with a proven track record of aligning DEI initiatives with business objectives.
  Strong understanding of business strategy and the ability to translate DEI concepts into tangible business outcomes.
  Excellent communication and influencing skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
  Analytical mindset with the ability to collect, analyze, and interpret data to measure the impact of DEI initiatives on business performance.
  Thrives in a fast-paced ambiguous environment.
 
  Our perks & benefits
 Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
  About Atlassian
 At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
 We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
 To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
 To learn more about our culture and hiring process, visit go.atlassian.com/crh.


Diversity, Equity, and Inclusion (DEI) Business Partner - Atlassian

Diversity, Equity, and Inclusion (DEI) Business Partner

You need 2-5 years in technical support, empathy in customer interactions, familiarity with Cloud/SaaS, OAuth/SSO/SCIM, log analysis, and team collaboration. SQL and media expertise are a plus.

You will support customers, troubleshoot issues, advocate for them with teams, create knowledge resources, and monitor community engagement to enhance customer experience and retention.

Customer Relations

Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities Your future team You’ll be part of the customer-obsessed Loom Support team, where solving customer issues and advocating for their needs is at the heart of what we do. We collaborate closely with the Product and Engineering teams to ensure fast feedback loops that drive better customer outcomes. As a key member of Loom’s Support Engineering team, you'll play a critical role in ensuring the success of thousands of users, empowering our largest customers to communicate more effectively with video. Responsibilities * Reporting to the Technical Support Manager, you'll collaborate closely with our largest customers, delivering a white-glove support experience that enhances retention and loyalty. * Communicate and troubleshoot with customers through various channels, providing regular updates while liaising with Product and Engineering to resolve customer issues. * Be an escalation point for your Tier 1 and Tier 2 teams, taking on advanced cases to aid faster resolutions. * Work with Success and Sales teams to ensure successful pre and post-sale customer resolution, identifying growth opportunities for existing users. * Monitor and engage with community and social channels, including Slack and Social Media. * Advocate for our customers by documenting insights and issues with the Product and Engineering teams. * Create and maintain internal knowledge libraries and contribute to creating technical user-facing content. Qualifications Qualifications * 2-5 years in a Technical Support Engineer, Technical Support Specialist, or Support Engineering role in a customer-facing environment (or similar roles). * Demonstrated ability to exceed customer expectations with a high degree of empathy, curiosity, and advocacy while diagnosing issues. * Experience supporting Cloud and SaaS solutions, electron apps (CSS, JavaScript, HTML), and familiarity with distributed computing environments. * Proficiency in handling user authentication, authorization, and provisioning using OAuth, SSO, and SCIM. * Ability to embrace team collaboration, contributing to group efforts with a passion for learning new technologies in a customer-facing environment. * Proficient in analyzing server and client application logs to identify the root cause of errors. Nice to haves * Experience with database queries using SQL. * Expertise in handling media (audio and video), familiarity with video transcoding, bitrate, video codecs, display resolution, frame rate, and video quality. * Troubleshooting protocols such as HTTP, HTTPS, WebSockets, DNS. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $97,700 - $105,800 Zone B: $87,900 - $95,200 Zone C: $81,100 - $87,800 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our Perks & Benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.ResponsibilitiesYour future teamYou’ll be part of the customer-obsessed Loom Support team, where solving customer issues and advocating for their needs is at the heart of what we do. We collaborate closely with the Product and Engineering teams to ensure fast feedback loops that drive better customer outcomes. As a key member of Loom’s Support Engineering team, you'll play a critical role in ensuring the success of thousands of users, empowering our largest customers to communicate more effectively with video.Responsibilities * Reporting to the Technical Support Manager, you'll collaborate closely with our largest customers, delivering a white-glove support experience that enhances retention and loyalty. * Communicate and troubleshoot with customers through various channels, providing regular updates while liaising with Product and Engineering to resolve customer issues. * Be an escalation point for your Tier 1 and Tier 2 teams, taking on advanced cases to aid faster resolutions. * Work with Success and Sales teams to ensure successful pre and post-sale customer resolution, identifying growth opportunities for existing users. * Monitor and engage with community and social channels, including Slack and Social Media. * Advocate for our customers by documenting insights and issues with the Product and Engineering teams. * Create and maintain internal knowledge libraries and contribute to creating technical user-facing content.         QualificationsQualifications * 2-5 years in a Technical Support Engineer, Technical Support Specialist, or Support Engineering role in a customer-facing environment (or similar roles). * Demonstrated ability to exceed customer expectations with a high degree of empathy, curiosity, and advocacy while diagnosing issues. * Experience supporting Cloud and SaaS solutions, electron apps (CSS, JavaScript, HTML), and familiarity with distributed computing environments. * Proficiency in handling user authentication, authorization, and provisioning using OAuth, SSO, and SCIM. * Ability to embrace team collaboration, contributing to group efforts with a passion for learning new technologies in a customer-facing environment. * Proficient in analyzing server and client application logs to identify the root cause of errors.         Nice to haves * Experience with database queries using SQL.    * Expertise in handling media (audio and video), familiarity with video transcoding, bitrate, video codecs, display resolution, frame rate, and video quality.    * Troubleshooting protocols such as HTTP, HTTPS, WebSockets, DNS.      CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $97,700 - $105,800Zone B: $87,900 - $95,200Zone C: $81,100 - $87,800This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Our Perks & BenefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Technical Support Engineer - Atlassian

&lt;strong&gt;&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;Working at Atlassian&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;Your future team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;You’ll be part of the customer-obsessed Loom Support team, where solving customer issues and advocating for their needs is at the heart of what we do. We collaborate closely with the Product and Engineering teams to ensure fast feedback loops that drive better customer outcomes. As a key member of Loom’s Support Engineering team, you'll play a critical role in ensuring the success of thousands of users, empowering our largest customers to communicate more effectively with video.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Reporting to the Technical Support Manager, you'll collaborate closely with our largest customers, delivering a white-glove support experience that enhances retention and loyalty.&lt;/li&gt;&lt;li&gt;Communicate and troubleshoot with customers through various channels, providing regular updates while liaising with Product and Engineering to resolve customer issues.&lt;/li&gt;&lt;li&gt;Be an escalation point for your Tier 1 and Tier 2 teams, taking on advanced cases to aid faster resolutions.&lt;/li&gt;&lt;li&gt;Work with Success and Sales teams to ensure successful pre and post-sale customer resolution, identifying growth opportunities for existing users.&lt;/li&gt;&lt;li&gt;Monitor and engage with community and social channels, including Slack and Social Media.&lt;/li&gt;&lt;li&gt;Advocate for our customers by documenting insights and issues with the Product and Engineering teams.&lt;/li&gt;&lt;li&gt;Create and maintain internal knowledge libraries and contribute to creating technical user-facing content.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2-5 years in a Technical Support Engineer, Technical Support Specialist, or Support Engineering role in a customer-facing environment (or similar roles).&lt;/li&gt;&lt;li&gt;Demonstrated ability to exceed customer expectations with a high degree of empathy, curiosity, and advocacy while diagnosing issues.&lt;/li&gt;&lt;li&gt;Experience supporting Cloud and SaaS solutions, electron apps (CSS, JavaScript, HTML), and familiarity with distributed computing environments.&lt;/li&gt;&lt;li&gt;Proficiency in handling user authentication, authorization, and provisioning using OAuth, SSO, and SCIM.&lt;/li&gt;&lt;li&gt;Ability to embrace team collaboration, contributing to group efforts with a passion for learning new technologies in a customer-facing environment.&lt;/li&gt;&lt;li&gt;Proficient in analyzing server and client application logs to identify the root cause of errors.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Nice to haves&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience with database queries using SQL.&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Expertise in handling media (audio and video), familiarity with video transcoding, bitrate, video codecs, display resolution, frame rate, and video quality.&lt;/li&gt;&lt;li&gt;Troubleshooting protocols such as HTTP, HTTPS, WebSockets, DNS.&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;strong&gt;&lt;strong&gt;Compensation&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:&lt;br&gt;&lt;br&gt;Zone A: $97,700 - $105,800&lt;br&gt;&lt;br&gt;Zone B: $87,900 - $95,200&lt;br&gt;&lt;br&gt;Zone C: $81,100 - $87,800&lt;br&gt;&lt;br&gt;This role may also be eligible for benefits, bonuses, commissions, and equity.&lt;br&gt;&lt;br&gt;Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;Our Perks &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit &lt;strong&gt;go.atlassian.com/perksandbenefits&lt;/strong&gt; to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;strong&gt;About Atlassian&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;/strong&gt;At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.&lt;br&gt;&lt;br&gt;We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.&lt;br&gt;&lt;br&gt;To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.&lt;br&gt;&lt;br&gt;To learn more about our culture and hiring process, visit &lt;strong&gt;go.atlassian.com/crh&lt;/strong&gt; &lt;strong&gt;.&lt;/strong&gt;

Atlassian

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