FAQs
What is the role of a Customer Advocate at Atlassian?
The Customer Advocate is responsible for providing exceptional customer service for billing, troubleshooting, and account management through email, chat, or phone. They ensure high customer satisfaction and work to improve the support experience for both customers and other advocates.
Are there specific qualifications required for the Customer Advocate position?
Yes, candidates should have experience empathizing with customers, solving problems, and collaborating with others. Familiarity with Atlassian products and previous support experience in billing and account management is preferred but not required.
What are the working arrangements for this job?
Atlassians can choose where they work—whether in an office, from home, or a combination of both, as part of being a distributed-first company.
What benefits does Atlassian offer its employees?
Atlassian offers various perks and benefits, including health coverage, paid volunteer days, wellness resources, and more to support employees and their families.
How does Atlassian support diversity and inclusion in the workplace?
Atlassian is committed to creating a diverse and inclusive culture and does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
What is the minimum tenure required before exploring other roles within Atlassian?
Employees are required to have a minimum of 1.5 years in the Customer Advocate role before exploring other opportunities within Atlassian.
What skills are important for a Customer Advocate?
Important skills include the ability to communicate technical issues in non-technical terms, multitasking, attention to detail, adaptability to change, maintaining a positive attitude, and a focus on customer satisfaction.
Is experience with Salesforce beneficial for this position?
Yes, familiarity with Salesforce is beneficial but not required for the Customer Advocate position.
How does Atlassian support employee development?
Atlassian provides opportunities for employees to acquire knowledge of new systems, products, and processes while using Atlassian products to gain valuable skills applicable across the company.