Large

At BMO, banking is our personal commitment to helping people at every stage of their financial lives.

The truth is, people’s needs change: so we change too. But we never change who we are. Which means we’ll never waiver from providing our customers the best possible banking experience in the industry. 

Our incredible team of over 46,000 people is just the tip of the iceberg. You should get to know us. We’re here to help.

Finance

Banking & Finance

You should have 4-6 years of relevant experience, a related degree, HR designation preferred, strong skills in communication, collaboration, analysis, and data-driven decision-making.

You will advise on HR strategies, analyze data for insights, address performance issues, build relationships, and support strategic initiatives while ensuring alignment with business goals.

People, HR & Administration

Business, Operations & Strategy

Chicago

320 S Canal Street Chicago Illinois,60606
 
<div>Provides advice and counsel to a designated business/group to execute the HR strategy and business/group strategy. Completes specific operational/strategic work to deliver business results and/or minimize risk.<ul><li>
Identifies emerging issues and trends to inform decision-making.</li><li>
Monitors and tracks performance on applicable indicators, and addresses any issues.</li><li>
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.</li><li>
Conducts independent analysis to resolve strategic issues.</li><li>
Participates in setting communication strategy designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.</li><li>
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.</li><li>
Provides advice and guidance to assigned business/group on implementation of wide range of HR topics &amp; solutions.</li><li>
Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.</li><li>
Builds effective relationships with internal/external stakeholders.</li><li>
May network with industry contacts to gather and identify competitive insights and best practices.</li><li>
Provides input into the planning &amp; implementation of programs &amp; solutions and executes within required service level agreements and standards.</li><li>
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.</li><li>
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.</li><li>
Exercises judgment to identify, diagnose, and solve problems within given rules.</li><li>
Works independently on a range of complex tasks, which may include unique situations.</li><li>
Broader work or accountabilities may be assigned as needed.
Qualifications:</li><li>
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.</li><li>
Appropriate HR designation (i.e. CHRP, ADR) preferred.</li><li>
Knowledge in HR disciplines.</li><li>
Risk mindset.</li><li>
Knowledge of systems thinking &amp; agility.</li><li>
Technical proficiency gained through education and/or business experience.</li><li>
Verbal &amp; written communication skills - In-depth.</li><li>
Collaboration &amp; team skills - In-depth.</li><li>
Analytical and problem solving skills - In-depth.</li><li>
Influence skills - In-depth.</li><li>
Data driven decision making - In-depth.</li></ul>
Salary:
$56,000.00 - $104,000.00
Pay Type:
Salaried
The above represents BMO Financial Group&rsquo;s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.
BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/us/en
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</div>

320 S Canal Street Chicago Illinois,60606

Provides advice and counsel to a designated business/group to execute the HR strategy and business/group strategy. Completes specific operational/strategic work to deliver business results and/or minimize risk.
Identifies emerging issues and trends to inform decision-making.
Monitors and tracks performance on applicable indicators, and addresses any issues.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Conducts independent analysis to resolve strategic issues.
Participates in setting communication strategy designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of wide range of HR topics & solutions.
Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.
Builds effective relationships with internal/external stakeholders.
May network with industry contacts to gather and identify competitive insights and best practices.
Provides input into the planning & implementation of programs & solutions and executes within required service level agreements and standards.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Qualifications:
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Appropriate HR designation (i.e. CHRP, ADR) preferred.
Knowledge in HR disciplines.
Risk mindset.
Knowledge of systems thinking & agility.
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
Salary:
$56,000.00 - $104,000.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/us/en
BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

U.S. P&BB HR Consultant - BMO

U.S. P&BB HR Consultant

You need 4+ years in retail banking strategy or product management, plus strong skills in strategy, business casing, cross-functional programs, customer experience design, and workforce effectiveness.

You will enhance digital adoption by developing strategies, leading projects, coordinating teams, monitoring progress, solving issues, and reporting performance across the organization.

Product

Toronto

33 Dundas Street West Toronto Ontario,M5G 3C2
 
<div>The Manager of Digital Adoption reports to the Senior Manager of Digital Adoption. They are part of the Everyday Banking Products team in Canadian Personal Banking. The digital adoption team is responsible to develop and execute the integrated plan to drive retail customers to adopt the online and mobile banking channels. The Manager supports the Senior Manager in all aspects of establishing and leading the digital adoption program.
They are responsible to develop the integrated plan to introduce new customers to digital channels and to encourage existing customers to migrate transactions from assisted channels to self-serve channels. Key levers include frontline training and incentives, customer communications and marketing, improvement of digital capabilities and product features, and process digitization. They are responsible to lead the digital adoption program, including measuring and explaining performance, rallying the cross-functional team and coordinating efforts across many initiatives, and communicating progress in multiple forums across the organization.
The Manager will collaborate with members of the Everyday Banking Products team, and with internal partners, such as Customer and Channel Analytics, Leads Management, Marketing, Digital, Process Digitization and Customer Loyalty &amp; Salesforce Effectiveness (CLSE) team.
Key Accountabilities
Strategy<ul><li>
Proactively identify and prioritize opportunities to improve digital adoption</li><li>
Develop the integrated strategy and roadmap to improve capabilities</li><li>
Establish priorities and drive execution with key partners</li></ul>
Initiatives<ul><li>
Lead the implementation of complex projects with large multi-functional teams, through ideation, requirements, implementation, and change management</li><li>
Monitor progress against project plans to ensure completion</li><li>
Proactively solve issues and eliminate obstacles</li></ul>
Program Management<ul><li>
Develop reporting framework to measure performance and explain results</li><li>
Rally cross-functional team and coordinate efforts across many initiatives</li><li>
Communicate progress in multiple forums across the organization</li></ul>
Qualifications
Experience and knowledge<ul><li>
4+ years of experience in retail banking strategy and/or product management, as a bank employee or consultant</li><li>
Strong experience in strategy, business casing, management of cross-functional programs, customer experience design and workforce effectiveness</li></ul>
Salary:
$74,800.00 - $138,600.00
Pay Type:
Salaried
The above represents BMO Financial Group&rsquo;s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.
BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other&rsquo;s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</div>

33 Dundas Street West Toronto Ontario,M5G 3C2

The Manager of Digital Adoption reports to the Senior Manager of Digital Adoption. They are part of the Everyday Banking Products team in Canadian Personal Banking. The digital adoption team is responsible to develop and execute the integrated plan to drive retail customers to adopt the online and mobile banking channels. The Manager supports the Senior Manager in all aspects of establishing and leading the digital adoption program.
They are responsible to develop the integrated plan to introduce new customers to digital channels and to encourage existing customers to migrate transactions from assisted channels to self-serve channels. Key levers include frontline training and incentives, customer communications and marketing, improvement of digital capabilities and product features, and process digitization. They are responsible to lead the digital adoption program, including measuring and explaining performance, rallying the cross-functional team and coordinating efforts across many initiatives, and communicating progress in multiple forums across the organization.
The Manager will collaborate with members of the Everyday Banking Products team, and with internal partners, such as Customer and Channel Analytics, Leads Management, Marketing, Digital, Process Digitization and Customer Loyalty & Salesforce Effectiveness (CLSE) team.
Key Accountabilities
Strategy
Proactively identify and prioritize opportunities to improve digital adoption
Develop the integrated strategy and roadmap to improve capabilities
Establish priorities and drive execution with key partners
Initiatives
Lead the implementation of complex projects with large multi-functional teams, through ideation, requirements, implementation, and change management
Monitor progress against project plans to ensure completion
Proactively solve issues and eliminate obstacles
Program Management
Develop reporting framework to measure performance and explain results
Rally cross-functional team and coordinate efforts across many initiatives
Communicate progress in multiple forums across the organization
Qualifications
Experience and knowledge
4+ years of experience in retail banking strategy and/or product management, as a bank employee or consultant
Strong experience in strategy, business casing, management of cross-functional programs, customer experience design and workforce effectiveness
Salary:
$74,800.00 - $138,600.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Manager, Digital Adoption - BMO

Manager, Digital Adoption

You need 7+ years in model validation, strong regulatory knowledge, expertise in risk frameworks, excellent communication, analytical, and collaboration skills, and data-driven decision-making ability.

You will validate models, assess risks, ensure compliance, lead team performance, communicate findings, and manage stakeholder relationships while driving strategic initiatives and improvement processes.

Data

100 King Street West Toronto Ontario,M5X 1A1
 
<div>Performs validation of models and assesses model risk to confirm model appropriateness and capability for a designated portfolio. Provides effective challenge during model development and communicates decisions regarding model use to the business to ensure transparency and understanding of models and model risks. Assesses model&rsquo;s capabilities, stress points and limitations; assesses the associated model risk and the controls in place to mitigate identified risks.<ul><li>
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.</li><li>
Ensures alignment between values and behaviour that fosters diversity and inclusion.</li><li>
Regularly connects work to BMO&rsquo;s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.</li><li>
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.</li><li>
Attracts, retains, and enables the career development of top talent.</li><li>
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.</li><li>
Provides strategic input into business decisions as a trusted advisor.</li><li>
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.</li><li>
Acts as a subject matter expert on relevant regulations and policies.</li><li>
May network with industry contacts to gain competitive insights and best practices.</li><li>
Interprets new regulations and assesses impacts to the program / portfolio validation framework.</li><li>
Influences and negotiates to achieve business objectives.</li><li>
Identifies emerging issues and trends to inform decision-making.</li><li>
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.</li><li>
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.</li><li>
Measures the effectiveness of validation and monitoring framework; recommends changes as required.</li><li>
Conducts independent analysis and assessment to resolve strategic issues.</li><li>
Acts as the prime subject matter expert for internal/external stakeholders.</li><li>
Represents the model validation program / portfolio for internal/external regulatory audits and/or examinations.</li><li>
Ensures alignment between stakeholders.</li><li>
Designs and produces regular and ad-hoc reports, and dashboards.</li><li>
Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.</li><li>
Defines business requirements for analytics &amp; reporting to ensure data insights inform business decision making.</li><li>
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.</li><li>
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.</li><li>
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.</li><li>
Leads the research and development for validation of new types of models.</li><li>
Leads and integrates the monitoring, measurement &amp; reporting of the status of the model validation program / portfolio to internal &amp; external stakeholders.</li><li>
Provides input into the planning and implementation of ongoing operational programs in support of the model vetting framework and portfolio.</li><li>
Leads in the design, implementation and management of core business/group processes.</li><li>
Develops validation strategies and plans to ensure appropriate type and level of vetting of models is carried out.</li><li>
Independently validates / tests models and their associated assumptions, benchmarks, and supporting documentation against model vesting process, standards, guidelines and principles; assesses the data for model development as well as inputs to the model; compares validation results with model developer results for replicability.</li><li>
Identifies deficiencies, conditions for model use, recommends changes, and escalates as required; quantifies model risks, documents outcomes and communicates with stakeholders.</li><li>
Identifies where corrective actions are required and escalates per guidelines; monitors and ensures corrective action is taken.</li><li>
Provides technical advice and guidance to assigned business/group on implementation of the model vetting framework, and resolution of model risk issues.</li><li>
Develops and maintains in-depth knowledge of business and related risk management requirements and legislative/ regulatory directives and guidance.</li><li>
Builds effective relationships with internal/external stakeholders.</li><li>
Ensures alignment between stakeholders.</li><li>
Monitors and tracks performance; addresses any issues.</li><li>
Coordinates and monitors the review and sign-off of model validation reporting including model inventory and model inventory attestations.</li><li>
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.</li><li>
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.</li><li>
Implements changes in response to shifting trends.</li><li>
Broader work or accountabilities may be assigned as needed.
Qualifications:</li><li>
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.</li><li>
In-depth / expert knowledge and understanding of model validation, model risk management practices.</li><li>
In-depth / expert knowledge of regulatory requirements.</li><li>
In-depth / expert knowledge &amp; experience with risk policy frameworks; quality control / testing frameworks.</li><li>
Seasoned professional with a combination of education, experience and industry knowledge.</li><li>
Verbal &amp; written communication skills - In-depth / Expert.</li><li>
Analytical and problem solving skills - In-depth / Expert.</li><li>
Influence skills - In-depth / Expert.</li><li>
Collaboration &amp; team skills; with a focus on cross-group collaboration - In-depth / Expert.</li><li>
Able to manage ambiguity.</li><li>
Data driven decision making - In-depth / Expert.</li></ul>
Salary:
$92,400.00 - $171,600.00
Pay Type:
Salaried
The above represents BMO Financial Group&rsquo;s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.
BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other&rsquo;s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</div>

100 King Street West Toronto Ontario,M5X 1A1

Performs validation of models and assesses model risk to confirm model appropriateness and capability for a designated portfolio. Provides effective challenge during model development and communicates decisions regarding model use to the business to ensure transparency and understanding of models and model risks. Assesses model’s capabilities, stress points and limitations; assesses the associated model risk and the controls in place to mitigate identified risks.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Provides strategic input into business decisions as a trusted advisor.
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
May network with industry contacts to gain competitive insights and best practices.
Interprets new regulations and assesses impacts to the program / portfolio validation framework.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Measures the effectiveness of validation and monitoring framework; recommends changes as required.
Conducts independent analysis and assessment to resolve strategic issues.
Acts as the prime subject matter expert for internal/external stakeholders.
Represents the model validation program / portfolio for internal/external regulatory audits and/or examinations.
Ensures alignment between stakeholders.
Designs and produces regular and ad-hoc reports, and dashboards.
Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Leads the research and development for validation of new types of models.
Leads and integrates the monitoring, measurement & reporting of the status of the model validation program / portfolio to internal & external stakeholders.
Provides input into the planning and implementation of ongoing operational programs in support of the model vetting framework and portfolio.
Leads in the design, implementation and management of core business/group processes.
Develops validation strategies and plans to ensure appropriate type and level of vetting of models is carried out.
Independently validates / tests models and their associated assumptions, benchmarks, and supporting documentation against model vesting process, standards, guidelines and principles; assesses the data for model development as well as inputs to the model; compares validation results with model developer results for replicability.
Identifies deficiencies, conditions for model use, recommends changes, and escalates as required; quantifies model risks, documents outcomes and communicates with stakeholders.
Identifies where corrective actions are required and escalates per guidelines; monitors and ensures corrective action is taken.
Provides technical advice and guidance to assigned business/group on implementation of the model vetting framework, and resolution of model risk issues.
Develops and maintains in-depth knowledge of business and related risk management requirements and legislative/ regulatory directives and guidance.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Monitors and tracks performance; addresses any issues.
Coordinates and monitors the review and sign-off of model validation reporting including model inventory and model inventory attestations.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Qualifications:
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
In-depth / expert knowledge and understanding of model validation, model risk management practices.
In-depth / expert knowledge of regulatory requirements.
In-depth / expert knowledge & experience with risk policy frameworks; quality control / testing frameworks.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.
Salary:
$92,400.00 - $171,600.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Senior Manager, Model Risk Validation Retail (6 months Contract) - BMO

Senior Manager, Model Risk Validation Retail (6 months Contract)

You should have a degree, 3+ years in credit card product management, partner management experience, strong analytical skills, and excellent communication. Leadership and problem-solving skills are essential.

You will develop and negotiate partnerships, assess value, drive business growth, lead product strategies, manage projects, and ensure compliance, all while enhancing customer experiences.

33 Dundas Street West Toronto Ontario,M5G 3C2
 
<div>As part of BMO&rsquo;s North American Retail &amp; Small Business Payments department, the Partnerships team manages a number of existing major partnerships (AIR MILES, Shell, MasterCard, Affinity partnerships) and also has the mandate to develop and grow new partnerships that are aligned with our strategic vision and add value to the BMO cardholder experience.
The Sr Manager &ndash; New Partnership Development is accountable for strategic oversight, planning and coordination of payments partnerships for BMO in the Canadian market, as well as being part of the project team to launch new products and partnerships into the market. In this role, the incumbent will: (1) target, develop and negotiate new partnerships that are aligned with BMOs objectives in the payments space, (2) act as thought leader for how to integrate BMO&rsquo;s various partnerships into BMO&rsquo;s credit card and loyalty strategy, and (3) lead implementation and integration projects.
Accountabilities:
Target, develop and negotiate new partnerships that are aligned with BMOs objectives in the credit cards business,<ul><li>
Develop a strategic, competitive and financial framework in which to assess the value, complexity and strategic alignment of various partnerships in both the Retail and Small Business cards portfolios</li><li>
Review, assess and optimize the economics and incremental value added by various partners</li><li>
Provide recommendations on short and long term options and socialize them with senior leaders</li><li>
Support the tracking of expected benefits due to projects delivered by the team</li><li>
Negotiating with the partners and owning the entire business development / sales cycle, will own the creation of pitch documents etc.</li><li>
Responsible for driving business growth within BMO. Develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.</li></ul>
Act as thought leader for how to integrate BMO&rsquo;s various partnerships into BMO&rsquo;s credit card and loyalty strategy<ul><li>
Develop and lead the execution of product and portfolio strategies based on deep consumer insights</li><li>
Anticipate and respond to changing customer needs with high-quality, cost-effective product solutions that are easy to sell, service, and use</li><li>
Continually monitor the competitive environment to ensure the product offering is top tier, innovative, and delivers significant value as well as an exceptional customer experience</li><li>
Frame and elevate strategic issues and priorities within the portfolio to secure funding</li></ul> 
Lead implementation and integration projects<ul><li>
Effectively manage all contractual and supplier management requirements for new partners</li><li>
Liaise with other lines of business including other areas of the payments team (Acquisition, Small Business, Customer Engagement) and more broadly across the bank (Segments, other product groups_</li><li>
Manage risk related to the portfolio and ensure compliance with all laws, rules and BMO policies</li></ul>
Qualifications:
Knowledge<ul><li>
Minimum undergraduate university degree, an MBA or other post-graduate degree, or equivalent industry related experience preferred</li><li>
3+ years credit card product management experience</li><li>
2+ years partner relationship management experience</li><li>
Management consulting or Strategy experience preferred</li><li>
Strong track record delivering results in ambiguous and challenging situations</li><li>
P&amp;L management experience preferred</li><li>
Data fluency is an asset</li></ul>
Skills<ul><li>
Excellent business acumen and strategic planning</li><li>
Proven ability to establish conducive working relationships with partners and managers across different business units and groups</li><li>
Proven ability to influence without authority and drive change</li><li>
Excellent communication skills (oral and written) with ability to frame and effectively communicate complex problems</li><li>
Negotiation, business / partnership development, value creation</li><li>
Excellent problem solving skills</li><li>
Strong financial, quantitative, analytic and business casing skills</li><li>
Proven ability to manage multiple facets of a complex business and effectively prioritize most important business levers and initiatives</li><li>
Strong time management and project management skills</li><li>
Team-oriented, collaborative and flexible</li><li>
Leadership skills</li><li>
Strong attention to detail</li></ul>
Salary:
$84,000.00 - $156,000.00
Pay Type:
Salaried
The above represents BMO Financial Group&rsquo;s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.
BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other&rsquo;s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</div>

33 Dundas Street West Toronto Ontario,M5G 3C2

As part of BMO’s North American Retail & Small Business Payments department, the Partnerships team manages a number of existing major partnerships (AIR MILES, Shell, MasterCard, Affinity partnerships) and also has the mandate to develop and grow new partnerships that are aligned with our strategic vision and add value to the BMO cardholder experience.
The Sr Manager – New Partnership Development is accountable for strategic oversight, planning and coordination of payments partnerships for BMO in the Canadian market, as well as being part of the project team to launch new products and partnerships into the market. In this role, the incumbent will: (1) target, develop and negotiate new partnerships that are aligned with BMOs objectives in the payments space, (2) act as thought leader for how to integrate BMO’s various partnerships into BMO’s credit card and loyalty strategy, and (3) lead implementation and integration projects.
Accountabilities:
Target, develop and negotiate new partnerships that are aligned with BMOs objectives in the credit cards business,
Develop a strategic, competitive and financial framework in which to assess the value, complexity and strategic alignment of various partnerships in both the Retail and Small Business cards portfolios
Review, assess and optimize the economics and incremental value added by various partners
Provide recommendations on short and long term options and socialize them with senior leaders
Support the tracking of expected benefits due to projects delivered by the team
Negotiating with the partners and owning the entire business development / sales cycle, will own the creation of pitch documents etc.
Responsible for driving business growth within BMO. Develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income.
Act as thought leader for how to integrate BMO’s various partnerships into BMO’s credit card and loyalty strategy
Develop and lead the execution of product and portfolio strategies based on deep consumer insights
Anticipate and respond to changing customer needs with high-quality, cost-effective product solutions that are easy to sell, service, and use
Continually monitor the competitive environment to ensure the product offering is top tier, innovative, and delivers significant value as well as an exceptional customer experience
Frame and elevate strategic issues and priorities within the portfolio to secure funding
Lead implementation and integration projects
Effectively manage all contractual and supplier management requirements for new partners
Liaise with other lines of business including other areas of the payments team (Acquisition, Small Business, Customer Engagement) and more broadly across the bank (Segments, other product groups_
Manage risk related to the portfolio and ensure compliance with all laws, rules and BMO policies
Qualifications:
Knowledge
Minimum undergraduate university degree, an MBA or other post-graduate degree, or equivalent industry related experience preferred
3+ years credit card product management experience
2+ years partner relationship management experience
Management consulting or Strategy experience preferred
Strong track record delivering results in ambiguous and challenging situations
P&L management experience preferred
Data fluency is an asset
Skills
Excellent business acumen and strategic planning
Proven ability to establish conducive working relationships with partners and managers across different business units and groups
Proven ability to influence without authority and drive change
Excellent communication skills (oral and written) with ability to frame and effectively communicate complex problems
Negotiation, business / partnership development, value creation
Excellent problem solving skills
Strong financial, quantitative, analytic and business casing skills
Proven ability to manage multiple facets of a complex business and effectively prioritize most important business levers and initiatives
Strong time management and project management skills
Team-oriented, collaborative and flexible
Leadership skills
Strong attention to detail
Salary:
$84,000.00 - $156,000.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Sr Manager – New Partnership Development, Consumer Cards - BMO

Sr Manager – New Partnership Development, Consumer Cards

You need strong bilingual communication skills, 2-3 years of experience, knowledge of personal lending, call center processes, and good analytical, organizational, and teamwork skills.

You will advise customers on borrowing strategies, manage transactions, train junior associates, ensure compliance, handle escalations, and maintain knowledge of lending products.

Customer Relations

Language Requirements for the role: Language requirements for the role: Strong verbal and written languages skills in both French and English. Work from home Work schedule: Monday to Friday from 10am to 8pm and Saturday from 10am to 6pm (on rotation, every four weeks). All hours are in EST Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives. * May provide training and coaching to junior associates as needed. * Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer. * Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups. * Escalates complex or unresolved customer situations to managers as required. * Performs any required documentation to ensure customer’s requests are accurately processed. * Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner. * May research and investigate lending applications, following established processes. * Handles customer contacts in an informed, professional, and efficient manner. * Integrates marketing promotions and programs into customer conversations, where appropriate. * Maintains the confidentiality of customer and Bank information. * Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. * Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. * Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures. * Uses authorized credit qualifications as needed to fulfill customer requests. * Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. * Analyzes issues and determines next steps. * Broader work or accountabilities may be assigned as needed. Qualifications: * Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. * Knowledge of personal lending and home financing products. * Knowledge of competitive marketplace and trends in product offerings. * Knowledge of contact centre operational processes and policies. * Knowledge of call centre technology, processes and metrics. * Term Investment Qualified (as required). * Specialized knowledge. * Verbal & written communication skills - Good. * Organization skills - Good. * Collaboration & team skills - Good. * Analytical and problem solving skills - Good. You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec. Salary: $37,500.00 - $69,500.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Language Requirements for the role: Language requirements for the role: Strong verbal and written languages skills in both French and English. Work from home Work schedule: Monday to Friday from 10am to 8pm and Saturday from 10am to 6pm (on rotation, every four weeks). All hours are in ESTUnderstands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives. * May provide training and coaching to junior associates as needed. * Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer. * Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups. * Escalates complex or unresolved customer situations to managers as required. * Performs any required documentation to ensure customer’s requests are accurately processed. * Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner. * May research and investigate lending applications, following established processes. * Handles customer contacts in an informed, professional, and efficient manner. * Integrates marketing promotions and programs into customer conversations, where appropriate. * Maintains the confidentiality of customer and Bank information. * Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. * Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. * Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures. * Uses authorized credit qualifications as needed to fulfill customer requests. * Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. * Analyzes issues and determines next steps. * Broader work or accountabilities may be assigned as needed.      Qualifications:    * Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. * Knowledge of personal lending and home financing products. * Knowledge of competitive marketplace and trends in product offerings. * Knowledge of contact centre operational processes and policies. * Knowledge of call centre technology, processes and metrics. * Term Investment Qualified (as required). * Specialized knowledge. * Verbal & written communication skills - Good. * Organization skills - Good. * Collaboration & team skills - Good. * Analytical and problem solving skills - Good.         You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.Salary:$37,500.00 - $69,500.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/enBMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Virtual Mortgage Retention Specialist - BMO

&lt;strong&gt;Language Requirements for the role&lt;/strong&gt;: Language requirements for the role: Strong verbal and written languages skills in both French and English. &lt;strong&gt;Work from home Work schedule:&lt;/strong&gt; Monday to Friday from 10am to 8pm and Saturday from 10am to 6pm (on rotation, every four weeks). All hours are in EST&lt;br&gt;&lt;br&gt;Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;May provide training and coaching to junior associates as needed.&lt;/li&gt;&lt;li&gt;Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer.&lt;/li&gt;&lt;li&gt;Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups.&lt;/li&gt;&lt;li&gt;Escalates complex or unresolved customer situations to managers as required.&lt;/li&gt;&lt;li&gt;Performs any required documentation to ensure customer’s requests are accurately processed.&lt;/li&gt;&lt;li&gt;Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.&lt;/li&gt;&lt;li&gt;May research and investigate lending applications, following established processes.&lt;/li&gt;&lt;li&gt;Handles customer contacts in an informed, professional, and efficient manner.&lt;/li&gt;&lt;li&gt;Integrates marketing promotions and programs into customer conversations, where appropriate.&lt;/li&gt;&lt;li&gt;Maintains the confidentiality of customer and Bank information.&lt;/li&gt;&lt;li&gt;Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.&lt;/li&gt;&lt;li&gt;Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.&lt;/li&gt;&lt;li&gt;Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy &amp;amp; Procedures.&lt;/li&gt;&lt;li&gt;Uses authorized credit qualifications as needed to fulfill customer requests.&lt;/li&gt;&lt;li&gt;Completes complex &amp;amp; diverse tasks within given rules/limits and may include handling escalations from other employees.&lt;/li&gt;&lt;li&gt;Analyzes issues and determines next steps.&lt;/li&gt;&lt;li&gt;Broader work or accountabilities may be assigned as needed. &lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications:&lt;br&gt;&lt;/strong&gt;&lt;/li&gt;&lt;li&gt;Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.&lt;/li&gt;&lt;li&gt;Knowledge of personal lending and home financing products.&lt;/li&gt;&lt;li&gt;Knowledge of competitive marketplace and trends in product offerings.&lt;/li&gt;&lt;li&gt;Knowledge of contact centre operational processes and policies.&lt;/li&gt;&lt;li&gt;Knowledge of call centre technology, processes and metrics.&lt;/li&gt;&lt;li&gt;Term Investment Qualified (as required).&lt;/li&gt;&lt;li&gt;Specialized knowledge.&lt;/li&gt;&lt;li&gt;Verbal &amp;amp; written communication skills - Good.&lt;/li&gt;&lt;li&gt;Organization skills - Good.&lt;/li&gt;&lt;li&gt;Collaboration &amp;amp; team skills - Good.&lt;/li&gt;&lt;li&gt;Analytical and problem solving skills - Good.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Salary:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;$37,500.00 - $69,500.00&lt;br&gt;&lt;br&gt;&lt;strong&gt;Pay Type:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Salaried&lt;br&gt;&lt;br&gt;The above represents BMO Financial Group’s pay range and type.&lt;br&gt;&lt;br&gt;Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.&lt;br&gt;&lt;br&gt;BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.&lt;br&gt;&lt;br&gt;As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.&lt;br&gt;&lt;br&gt;To find out more visit us at https://jobs.bmo.com/ca/en&lt;br&gt;&lt;br&gt;BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.&lt;br&gt;&lt;br&gt;Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

BMO

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