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Boston Medical Center models a new kind of excellence in healthcare, where innovative and equitable care empowers all patients to thrive. We combine world-class clinicians and cutting-edge treatments with compassionate, quality care that extends beyond our walls. 
Together, we're reimagining healthcare for Boston - and the world. 
As an award-winning health equity leader, our diverse clinicians and staff interrogate racial disparities in care and partner with our community to dismantle systemic inequities. This commitment to equity is the basis of all our work, particularly as 70 percent of our patients are people of color. In addition, nearly 30 percent of our patients speak a primary language other than English, and so we offer all our care and services in over 160 languages, including Spanish, Haitian Creole, Cape Verdean Creole, and more. 
As an academic medical center, BMC is building the future of health care. Our world-renowned researchers currently oversee over 660 research projects in a wide variety of areas, and as the principal teaching affiliate of Boston University Chobanian & Avedisian School of Medicine, BMC is devoted to training future generations of health care professionals. 
BMC's clinical expertise, commitment to equity, quality, and sustainability efforts have been consistently recognized by organizations across the country, including the federal government, American Nurses Credentialing Center (Magnet designation), U.S. News, Leapfrog, Human Rights Campaign, the Lown Institute, Becker’s Healthcare, and more. 

Science & Healthcare

Boston Medical Center (BMC)

You must have strong communication skills, experience in customer service, and the ability to work independently in a remote setting. Familiarity with healthcare is a plus.

You will assist patients with scheduling, inquiries, and support, ensuring smooth communication and excellent service in a remote setting.

Boston

Position Summary

This position is permanently remote.

Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home

The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.

Position: Patient Service Representative (Remote)

Department: Ambulatory Call Center

Schedule: Full Time

Essential Responsibilities

ESSENTIAL RESPONSIBILITIES / DUTIES:


 * The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
 * Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
 * Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.
 * Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.
 * Provides accurate and detailed information and updates patients’ records, using Epic
 * Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
 * Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
 * Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
 * Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager.
 * Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
 * Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.
   
   

General Duties and Standards


 * Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.
 * Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.
 * Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
 * Follows established hospital infection control and safety procedures.
 * Other duties as needed.
   
   

Education

JOB REQUIREMENTS

A minimum of a High School diploma/GED is required.

Knowledge And Skills


 * Ability to explain complicated healthcare issues to patients with empathy and concern
 * Ability to empathize with and coach the patient in navigating the healthcare system
 * Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
 * Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
 * Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
 * Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)
 * Ability to document work in a professional and efficient manner
   
   

Equal Opportunity Employer/Disabled/Veterans

Patient Service Representative (Remote) - Boston Medical Center (BMC)

United States

&lt;strong&gt;Position Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;This position is permanently remote. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Qualified candidates must provide a &lt;strong&gt;stable internet connection&lt;/strong&gt; and have a quiet and secure space that is &lt;strong&gt;free from interruptions&lt;/strong&gt; to work from home&lt;br&gt;&lt;br&gt;The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position: Patient Service Representative (Remote) &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Department: Ambulatory Call Center&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Schedule: Full Time&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Essential Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;ESSENTIAL RESPONSIBILITIES / DUTIES:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. &lt;/li&gt;&lt;li&gt;Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.&lt;/li&gt;&lt;li&gt;Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation.&lt;/li&gt;&lt;li&gt;Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. &lt;/li&gt;&lt;li&gt;Provides accurate and detailed information and updates patients’ records, using Epic&lt;/li&gt;&lt;li&gt;Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. &lt;/li&gt;&lt;li&gt;Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.&lt;/li&gt;&lt;li&gt;Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient&lt;/li&gt;&lt;li&gt;Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager.&lt;/li&gt;&lt;li&gt;Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.&lt;/li&gt;&lt;li&gt; Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;General Duties and Standards&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.&lt;/li&gt;&lt;li&gt;Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided.&lt;/li&gt;&lt;li&gt;Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.&lt;/li&gt;&lt;li&gt;Follows established hospital infection control and safety procedures.&lt;/li&gt;&lt;li&gt;Other duties as needed.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Education&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;JOB REQUIREMENTS&lt;br&gt;&lt;br&gt;&lt;/strong&gt;A minimum of a High School diploma/GED is required.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Knowledge And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Ability to explain complicated healthcare issues to patients with empathy and concern&lt;/li&gt;&lt;li&gt;Ability to empathize with and coach the patient in navigating the healthcare system&lt;/li&gt;&lt;li&gt;Effective interpersonal skills to with a diverse group of professional and personalities in a team environment&lt;/li&gt;&lt;li&gt;Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications&lt;/li&gt;&lt;li&gt;Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.&lt;/li&gt;&lt;li&gt;Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel &amp;amp; Outlook)&lt;/li&gt;&lt;li&gt;Ability to document work in a professional and efficient manner&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Equal Opportunity Employer/Disabled/Veterans

Patient Service Representative (Remote)

United Kingdom

Germany

Canada

Ireland

You need ARRT certification, BLS, MRI Advanced Certification (or willingness to obtain), MRI experience, knowledge of anatomy and medical terminology, proficiency in RIS and HIS, time management skills, positive attitude, safety awareness, communication skills, and ability to work collaboratively in a team.

You will operate an MRI scanner to obtain images for diagnosing pathologies, providing technical support, and demonstrating clinical and academic competency.

Bachelors

Healthcare

<ul><li>Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.</li></ul>

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond.

MRI Tech-$15K sign-on bonus and new higher rates for 2024 - Boston Medical Center (BMC)

MRI Tech-$15K sign-on bonus and new higher rates for 2024

You must be ARRT registered, have MRI Advanced Certification, experience preferred, knowledge of anatomy and terminology, proficient with RIS and HIS, excellent communication skills, safety conscious, team player, adaptable, and able to prioritize and problem solve.

You will operate MRI scanner, obtain images for diagnoses, provide technical support, demonstrate clinical competency, and meet all responsibilities assigned. Rotation to all areas may be required.

<ul><li>Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond</li></ul>

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond

MRI Tech-$15K sign-on bonus and new higher rates for 2024 Open detailed view - Boston Medical Center (BMC)

MRI Tech-$15K sign-on bonus and new higher rates for 2024 Open detailed view

You must have ARRT certification in MRI, BLS/CPR certification, experience preferred, fluency in multiple-vendor software, knowledge of MRI risks, attention to detail, and strong technical skills.

You will prepare patients for MRI exams, ensuring their safety and confidentiality. Perform exams following protocols, interact with other departments, and document procedures accurately. Maintain patient care standards and safety measures at all times.

<ul><li>A career as an MRI Technologist at Boston Medical Center is exciting for those who are passionate about health care, being part of an amazing team and exceptional patient care. As an MRI Technologist you are asked to operate MRI scanners and to ensure quality images for an accurate diagnosis. You will work and interact directly with patients as you ensure they are safely screened, comfortable and calm. You will utilize your medical knowledge by interviewing patients, explaining the procedure, placing IV’s when necessary and positioning the patient in the scanner. You will operate the scanner to ensure clear diagnostic images, recognizing abnormalities and irregularities and understand the difference between a quality image and one that needs repeating. &nbsp;</li></ul>

A career as an MRI Technologist at Boston Medical Center is exciting for those who are passionate about health care, being part of an amazing team and exceptional patient care. As an MRI Technologist you are asked to operate MRI scanners and to ensure quality images for an accurate diagnosis. You will work and interact directly with patients as you ensure they are safely screened, comfortable and calm. You will utilize your medical knowledge by interviewing patients, explaining the procedure, placing IV’s when necessary and positioning the patient in the scanner. You will operate the scanner to ensure clear diagnostic images, recognizing abnormalities and irregularities and understand the difference between a quality image and one that needs repeating.  

You need an associate's degree or certificate in diagnostic medical sonography, ARDMS certification, and previous related clinical experience. Excellent communication and technical skills are a must.

You will perform a wide variety of ultrasound exams, assist in invasive procedures, prepare exam rooms, ensure patient comfort and safety, maintain equipment, provide patient-focused care, follow hospital policies and procedures, and handle administrative tasks as needed.

<ul><li>Under the general supervision of the Ultrasound Manager and Lead Ultrasound Technologist, the Ultrasound Technologist provides skill and initiative to the department’s mission through interactions with staff, manager and others as necessary.&nbsp;The ultrasound technologist’s primary duties are to generate diagnostic sonographic images for the radiologists, while also implementing policy and procedures as determined necessary through the manager and lead technologist.</li></ul>

Under the general supervision of the Ultrasound Manager and Lead Ultrasound Technologist, the Ultrasound Technologist provides skill and initiative to the department’s mission through interactions with staff, manager and others as necessary. The ultrasound technologist’s primary duties are to generate diagnostic sonographic images for the radiologists, while also implementing policy and procedures as determined necessary through the manager and lead technologist.

Boston Medical Center (BMC)

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Built on Respect, Powered by Empathy

Move Mountains

Many Faces Create Our Greatness