Large

At Bristol Myers Squibb, we work every day to transform patients’ lives through science. That work inspires some of the most interesting, meaningful, and life-changing careers you’ll experience. Join us and pursue innovative ideas alongside some of the brightest minds in biopharma, collaborating with a team rich in diversity of experiences, and perspectives. We have built a sustainable pipeline of potential therapies and are leveraging translational medicine and data analytics to understand how we can deliver the right medicine to the right patient, at the right time, to achieve the best outcome.

Whether in a scientific, business or supporting function, a career at BMS means you’ll be inspired every day to grow and thrive through opportunities that are uncommon in scale and scope. Here, you’ll be on the cutting edge of powerful innovation in oncology, hematology, immunology, cardiovascular disease, and fibrosis, with colleagues united in the mission to help patients.

Through the Bristol Myers Squibb Foundation, we also promote health equity and seek to improve health outcomes of populations disproportionately affected by serious diseases and conditions. Our mission is to give new hope to help patients prevail over serious disease – it drives everything we do.

Manufacturing & Electronics

Bristol Myers Squibb

You must have expertise in cell therapy, strong analytical skills, and a background in clinical research to support innovative treatment development.

You will conduct experiments, analyze data, collaborate with cross-functional teams, and support development of cell therapies, ensuring compliance with protocols and regulations.

Madison

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us .

Position Responsibilities


 * Collaborate and liaise with external partners (e.g., KOLs)
 * Seek out and enact best practices with instruction
 * Provide regular and timely updates to manager/management as requested
 * Develop Protocol and ICF documents / amendments and present these to governance committee and development team meetings as required
 * Conduct literature review
 * Submit clinical documents to TMF
 * Develop site and CRA training materials and present these at SIVs and Investigator meetings
 * Review clinical narratives
 * Monitor clinical data for specific trends
 * Develop Data Review Plan in collaboration with Data Management
 * Ensure CRF design adequately supports data collection in alignment with the protocol in collaboration with Data Management/Programming
 * Submit clinical contributions to clinical study reports (CSRs) and clinical portions of Regulatory Documents (e.g., IB, DSUR, PSUR, Orphan Annual Reports, HA, EC, IRB responses and contribute to regulatory submission.)
   
   

Degree Requirements


 * Degree in Life Sciences (MD, PhD, Pharm D, MS, RN or other scientific field preferred). Appropriate for new entrance to pharma (post fellowship/new to industry)
   
   

Experience Requirements


 * Basic knowledge of GCP/ICH, drug development process, study design, statistics, clinical operations
 * Ability to understand assigned protocol(s) and their requirements
 * Basic knowledge skills to support program-specific data review and trend identification
 * Intermediate medical writing skills and medical terminology
 * Basic planning/project management skills (develop short range plans that are realistic and effective)
   
   

Key Competency Requirements


 * Detail-oriented with commitment to quality
 * Basic knowledge of disease area, compound, current clinical landscape
 * Basic knowledge of the establishment and operation of data monitoring committees, dose review teams, and independent response adjudication committees
 * Intermediate critical thinking and problem-solving skills
 * Adaptable / flexible (willing and able to adjust to multiple demands and shifting priorities; ability to meet day-to-day challenges with confidence and professionalism)
 * Intermediate skills in Microsoft Word/Excel/PowerPoint and data review tools (e.g., Pt Profiles, report generating tools)
   
   

Travel Required

Domestic and International travel may be required.

The starting compensation for this job is a range from $156,000-208,000 plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit our Working With Us (bms.com) Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Clinical Scientist, Cell Therapy - Bristol Myers Squibb

Clinical Scientist, Cell Therapy

You must be fluent in German and English, possess strong customer service and communication skills, have SAP and Excel proficiency, and experience in a fast-paced, team-based environment.

You will manage order processing, address customer inquiries, ensure compliance, monitor sales patterns, lead a team, maintain stakeholder relationships, and support audits and product launches.

Hospitality & Retail

Customer Relations

Chester

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.What we can offer<ul><li>Hybrid working policy - 50% home working</li><li>26 days holiday plus bank holidays.</li><li>Career and qualifications support.</li><li>Modern office building with various on-site benefits (inc. on-site parking).</li></ul>Position Purpose<ul><li>Subject matter expert in all customer service analyst (CSA) functions, supporting local market activities for Switzerland and Austria as part of the Order-to-Cash above market team.</li><li>Partners with key stakeholders and teams in Europe Capability Centre (ECC), understanding the changing needs of the business, identifying solutions to improve efficiencies.</li><li>Understand policies around order management and execute them in compliance with Good Distribution Practices (GDP)</li><li>Handle escalation from specialists and act as first line problem solver.</li><li>Escalate to manager any complex enquiry /complaint and collaborate on resolution.</li></ul>Key Responsibilities <ul><li>Good working knowledge of company systems, procedures, policies and controls, information sources and analytical techniques.&nbsp;</li><li>Handle exceptions, coordinate with stakeholder and escalate.</li><li>Have a clear understanding of the financial flow applicable to BMS orders with implication of the O2C OM tasks on billing, cash collection and accounting activities.</li><li>Responsible for the execution of day-to-day activities related to Order Management (order processing, validation and monitoring of open orders).</li><li>Responsible for the application and the monitoring of order entry controls, including quantity control such as Low Stock Allocations and the monitoring of unusual sales patterns.</li><li>Understand customer qualification market specifics and provide support for customer qualification process through the direct interaction with the customer.</li><li>Receive and answer customer enquiries/complaints through phone, e-mail and fax and record in CRM system, determine root causes and communicate outcome to customer.</li><li>Master the understanding of business logistics and handle through customer complaints the creation of debit/credit.</li><li>Inform customers in case of quality issues related to products, recalls. Master the quality complaint procedure and adverse event as defined per SOP.</li><li>Master internal controls: understand the implication of daily activities on Sox control and compliance. Perform control report review and escalate within timely manner any potential deficiency.</li><li>Support internal and external audits and actively preparing and participating on audit walkthroughs.</li><li>Lead a team in charge of order management and customer service, ensuring specified services are provided to local markets at agreed operational level agreement.</li></ul>Additional Activities<ul><li>Support compliance Switzerland and Austria O2C SOP's and related internal controls and promote understanding throughout O2C team.&nbsp;</li><li>Support annual review and update of Standard Operating Procedures/training and reference materials.</li><li>Manage the resolution of issues related to Switzerland and Austria local market team, customers, and other stakeholders/departments.</li><li>Maintain effective relationships with key contacts in Switzerland and Austria local market, 3PL, customers, the wider O2C network and third parties.</li><li>Support integration &amp; further development/deployment from O2C local market including process efficiency initiatives, working with internal and external stakeholder to develop recommendations and implement agreed findings.&nbsp;</li><li>Participate in operational review meetings with Switzerland and Austria local market, O2C GPO team and third parties.</li><li>Support New product launches and product divestitures, ensuring customers and ECC teams receive appropriate communications and systems are maintained in a timely manner.&nbsp;</li><li>Support and provide data for internal &amp; external audit requests.</li></ul>Required Skills<ul><li>Fluent in both German and English, required, proficiency in French would be an added advantage.</li><li>Excellent customer service skills, proactive approach informing customers of any orders issues.</li><li>Demonstrates a positive and professional communication style, including excellent telephone manner.</li><li>Demonstrates proficiency in timely and accurate input of alpha/numeric information, including SAP and MS Excel.</li><li>Ability to identify, analyse and solve problems with limited guidance and string quantitative and analytical skills.</li><li>Develops effective working relationships with customers, peers and managers in other departments.</li><li>Organises workload to meet deadlines, prioritising tasks to meet the changing needs of the business.</li><li>Identifies opportunities to continuously improve services and provides effective innovative solutions.</li><li>Act as an advisor for the other team members, as well as for the Manager</li><li>Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.</li><li>Define long term activity schedule guided by direct manager.</li></ul>Required Experience <ul><li>Prior work in a telephone based fast paced, professional customer services environment.</li><li>Previous experience operating in a team-based environment, working on multiple tasks with changing priorities as well as managing a team.</li><li>Prior experience of processing high volume alpha/numeric information using windows packages; including SAP, word, excel, email.</li><li>Previous experience of effective time management and workload planning.</li><li>Demonstrates commercial awareness and an understanding of supply chain, preferably within the Health care industry</li></ul>

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.What we can offerHybrid working policy - 50% home working26 days holiday plus bank holidays.Career and qualifications support.Modern office building with various on-site benefits (inc. on-site parking).Position PurposeSubject matter expert in all customer service analyst (CSA) functions, supporting local market activities for Switzerland and Austria as part of the Order-to-Cash above market team.Partners with key stakeholders and teams in Europe Capability Centre (ECC), understanding the changing needs of the business, identifying solutions to improve efficiencies.Understand policies around order management and execute them in compliance with Good Distribution Practices (GDP)Handle escalation from specialists and act as first line problem solver.Escalate to manager any complex enquiry /complaint and collaborate on resolution.Key Responsibilities Good working knowledge of company systems, procedures, policies and controls, information sources and analytical techniques. Handle exceptions, coordinate with stakeholder and escalate.Have a clear understanding of the financial flow applicable to BMS orders with implication of the O2C OM tasks on billing, cash collection and accounting activities.Responsible for the execution of day-to-day activities related to Order Management (order processing, validation and monitoring of open orders).Responsible for the application and the monitoring of order entry controls, including quantity control such as Low Stock Allocations and the monitoring of unusual sales patterns.Understand customer qualification market specifics and provide support for customer qualification process through the direct interaction with the customer.Receive and answer customer enquiries/complaints through phone, e-mail and fax and record in CRM system, determine root causes and communicate outcome to customer.Master the understanding of business logistics and handle through customer complaints the creation of debit/credit.Inform customers in case of quality issues related to products, recalls. Master the quality complaint procedure and adverse event as defined per SOP.Master internal controls: understand the implication of daily activities on Sox control and compliance. Perform control report review and escalate within timely manner any potential deficiency.Support internal and external audits and actively preparing and participating on audit walkthroughs.Lead a team in charge of order management and customer service, ensuring specified services are provided to local markets at agreed operational level agreement.Additional ActivitiesSupport compliance Switzerland and Austria O2C SOP's and related internal controls and promote understanding throughout O2C team. Support annual review and update of Standard Operating Procedures/training and reference materials.Manage the resolution of issues related to Switzerland and Austria local market team, customers, and other stakeholders/departments.Maintain effective relationships with key contacts in Switzerland and Austria local market, 3PL, customers, the wider O2C network and third parties.Support integration & further development/deployment from O2C local market including process efficiency initiatives, working with internal and external stakeholder to develop recommendations and implement agreed findings. Participate in operational review meetings with Switzerland and Austria local market, O2C GPO team and third parties.Support New product launches and product divestitures, ensuring customers and ECC teams receive appropriate communications and systems are maintained in a timely manner. Support and provide data for internal & external audit requests.Required SkillsFluent in both German and English, required, proficiency in French would be an added advantage.Excellent customer service skills, proactive approach informing customers of any orders issues.Demonstrates a positive and professional communication style, including excellent telephone manner.Demonstrates proficiency in timely and accurate input of alpha/numeric information, including SAP and MS Excel.Ability to identify, analyse and solve problems with limited guidance and string quantitative and analytical skills.Develops effective working relationships with customers, peers and managers in other departments.Organises workload to meet deadlines, prioritising tasks to meet the changing needs of the business.Identifies opportunities to continuously improve services and provides effective innovative solutions.Act as an advisor for the other team members, as well as for the ManagerTake responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.Define long term activity schedule guided by direct manager.Required Experience Prior work in a telephone based fast paced, professional customer services environment.Previous experience operating in a team-based environment, working on multiple tasks with changing priorities as well as managing a team.Prior experience of processing high volume alpha/numeric information using windows packages; including SAP, word, excel, email.Previous experience of effective time management and workload planning.Demonstrates commercial awareness and an understanding of supply chain, preferably within the Health care industry

Customer Service Manager (Switzerland and Austria) - Bristol Myers Squibb

&lt;strong&gt;Working with Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.&lt;br&gt;&lt;br&gt;Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us&lt;br&gt;&lt;br&gt;&lt;strong&gt;What We Can Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Hybrid working policy - 50% home working&lt;/li&gt;&lt;li&gt;26 days holiday plus bank holidays.&lt;/li&gt;&lt;li&gt;Career and qualifications support.&lt;/li&gt;&lt;li&gt;Modern office building with various on-site benefits (inc. on-site parking).&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Position Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Subject matter expert in all customer service analyst (CSA) functions, supporting local market activities for Switzerland and Austria as part of the Order-to-Cash above market team.&lt;/li&gt;&lt;li&gt;Partners with key stakeholders and teams in Europe Capability Centre (ECC), understanding the changing needs of the business, identifying solutions to improve efficiencies.&lt;/li&gt;&lt;li&gt;Understand policies around order management and execute them in compliance with Good Distribution Practices (GDP)&lt;/li&gt;&lt;li&gt;Handle escalation from specialists and act as first line problem solver.&lt;/li&gt;&lt;li&gt;Escalate to manager any complex enquiry /complaint and collaborate on resolution.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Key Responsibilities &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Good working knowledge of company systems, procedures, policies and controls, information sources and analytical techniques. &lt;/li&gt;&lt;li&gt;Handle exceptions, coordinate with stakeholder and escalate.&lt;/li&gt;&lt;li&gt;Have a clear understanding of the financial flow applicable to BMS orders with implication of the O2C OM tasks on billing, cash collection and accounting activities.&lt;/li&gt;&lt;li&gt;Responsible for the execution of day-to-day activities related to Order Management (order processing, validation and monitoring of open orders).&lt;/li&gt;&lt;li&gt;Responsible for the application and the monitoring of order entry controls, including quantity control such as Low Stock Allocations and the monitoring of unusual sales patterns.&lt;/li&gt;&lt;li&gt;Understand customer qualification market specifics and provide support for customer qualification process through the direct interaction with the customer.&lt;/li&gt;&lt;li&gt;Receive and answer customer enquiries/complaints through phone, e-mail and fax and record in CRM system, determine root causes and communicate outcome to customer.&lt;/li&gt;&lt;li&gt;Master the understanding of business logistics and handle through customer complaints the creation of debit/credit.&lt;/li&gt;&lt;li&gt;Inform customers in case of quality issues related to products, recalls. Master the quality complaint procedure and adverse event as defined per SOP.&lt;/li&gt;&lt;li&gt;Master internal controls understand the implication of daily activities on Sox control and compliance. Perform control report review and escalate within timely manner any potential deficiency.&lt;/li&gt;&lt;li&gt;Support internal and external audits and actively preparing and participating on audit walkthroughs.&lt;/li&gt;&lt;li&gt;Lead a team in charge of order management and customer service, ensuring specified services are provided to local markets at agreed operational level agreement.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Additional Activities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Support compliance Switzerland and Austria O2C SOP's and related internal controls and promote understanding throughout O2C team. &lt;/li&gt;&lt;li&gt;Support annual review and update of Standard Operating Procedures/training and reference materials.&lt;/li&gt;&lt;li&gt;Manage the resolution of issues related to Switzerland and Austria local market team, customers, and other stakeholders/departments.&lt;/li&gt;&lt;li&gt;Maintain effective relationships with key contacts in Switzerland and Austria local market, 3PL, customers, the wider O2C network and third parties.&lt;/li&gt;&lt;li&gt;Support integration &amp;amp; further development/deployment from O2C local market including process efficiency initiatives, working with internal and external stakeholder to develop recommendations and implement agreed findings. &lt;/li&gt;&lt;li&gt;Participate in operational review meetings with Switzerland and Austria local market, O2C GPO team and third parties.&lt;/li&gt;&lt;li&gt;Support New product launches and product divestitures, ensuring customers and ECC teams receive appropriate communications and systems are maintained in a timely manner. &lt;/li&gt;&lt;li&gt;Support and provide data for internal &amp;amp; external audit requests.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Fluent in both German and English, required , proficiency in French would be an added advantage.&lt;/li&gt;&lt;li&gt;Excellent customer service skills, proactive approach informing customers of any orders issues.&lt;/li&gt;&lt;li&gt;Demonstrates a positive and professional communication style, including excellent telephone manner.&lt;/li&gt;&lt;li&gt;Demonstrates proficiency in timely and accurate input of alpha/numeric information, including SAP and MS Excel.&lt;/li&gt;&lt;li&gt;Ability to identify, analyse and solve problems with limited guidance and string quantitative and analytical skills.&lt;/li&gt;&lt;li&gt;Develops effective working relationships with customers, peers and managers in other departments.&lt;/li&gt;&lt;li&gt;Organises workload to meet deadlines, prioritising tasks to meet the changing needs of the business.&lt;/li&gt;&lt;li&gt;Identifies opportunities to continuously improve services and provides effective innovative solutions.&lt;/li&gt;&lt;li&gt;Act as an advisor for the other team members, as well as for the Manager&lt;/li&gt;&lt;li&gt;Take responsibility and accountability for successful completion of assigned tasks to themselves as well as the team.&lt;/li&gt;&lt;li&gt;Define long term activity schedule guided by direct manager.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Experience &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Prior work in a telephone based fast paced, professional customer services environment.&lt;/li&gt;&lt;li&gt;Previous experience operating in a team-based environment, working on multiple tasks with changing priorities as well as managing a team.&lt;/li&gt;&lt;li&gt;Prior experience of processing high volume alpha/numeric information using windows packages; including SAP, word, excel, email.&lt;/li&gt;&lt;li&gt;Previous experience of effective time management and workload planning.&lt;/li&gt;&lt;li&gt;Demonstrates commercial awareness and an understanding of supply chain, preferably within the Health care industry&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Uniquely Interesting Work, Life-changing Careers&lt;br&gt;&lt;br&gt;&lt;/strong&gt;With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.&lt;br&gt;&lt;br&gt;&lt;strong&gt;On-site Protocol&lt;br&gt;&lt;br&gt;&lt;/strong&gt;BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role&lt;br&gt;&lt;br&gt;Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.&lt;br&gt;&lt;br&gt;BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.&lt;br&gt;&lt;br&gt;BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.&lt;br&gt;&lt;br&gt;BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.&lt;br&gt;&lt;br&gt;Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.&lt;br&gt;&lt;br&gt;Bristol Myers Squibb is Disability Confident - Committed&lt;br&gt;&lt;br&gt;A UK Government scheme&lt;br&gt;&lt;br&gt;

Customer Service Manager (Switzerland and Austria)

You need 10-12 years in healthcare compliance data, team management, project leadership, strategic planning, and effective communication skills in a pharmaceutical setting.

You will manage digital processes, prioritize analytics requests, oversee budget tracking, ensure data integrity, support compliance reporting, and lead a diverse team for continuous improvement.

Data

Princeton

Working with Us:<ul><li>Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.</li><li>Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. </li><li>At BMS, we believe business functions and Compliance &amp; Ethics are equally accountable for both company success and ethical behavior. Our Compliance &amp; Ethics team is committed to enabling well-informed, risk-based decisions that get more medicines to more patients, faster.&nbsp;</li><li>You will lead the purposeful utilization of compliance data and technologies to achieve organizational objectives and streamline processes. This role will lead our digital Compliance and Ethics Strategy for BMS and be a member of the Risk, Operations, and Intelligence Leadership team.&nbsp;</li><li>If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!</li></ul>Key Responsibilities:<ul><li>Translate C&amp;E ROI (Compliance and Ethics - Risk, Operations and Intelligence) business requirements into clear and actionable digital requirements.</li><li>Drive the enablement of digital processes within the C&amp;E ROI function.</li><li>Manage demand intake and prioritize inbound requests for analytics, enhancements, maintenance, and troubleshooting based on requirements.</li><li>Fiscal management : tracking and oversight of ROI spend vs budget including facilitation of budget process.</li><li>Work with stakeholders to define requirements and assess technical and data feasibility through intake and requirements gathering.</li><li>Source and manage data, develop and test analytics, and provide troubleshooting and maintenance support.</li><li>Develop packaged insights, both quantitative and qualitative, leveraging Risk Analytics.</li><li>Provide stakeholder support for routine Board reporting on compliance program effectiveness.</li><li>Design, execute, and report on annual, internal, and external effectiveness and maturity reviews for the compliance program.</li><li>Leads team that facilitate supply of data and access to ROI systems for audit and inspections including</li><li>Collaborate with Enabling Functions in IT, Business Insights and Analytics, Commercial and other functions to develop a comprehensive compliance digital strategy and roadmap, and enable execution of the same.</li><li>Curate data and maintain compliance-related data lakes for full C&amp;E ROI Team.</li><li>Ownership of data feed from ROI sleeves into commercialization framework/model&nbsp; </li><li>Ensure the accuracy, integrity, and security of data.</li><li>Maintain and enforce ethical considerations in the use of artificial intelligence across BMS.</li><li>Stay informed about evolving ethical standards in AI and implement best practices.</li><li>Identify opportunities for process improvement and increased efficiency through digital capabilities.</li><li>Align compliance digital initiatives with organizational objectives and compliance strategy.</li><li>Collaborate across BMS to incorporate "Compliance by Design" principles into technical systems and platforms.</li><li>Track digital investments to ensure the realization of intended outcomes and provide insights into the impact of digital initiatives.</li><li>Build, manage, and develop a diverse team with complementary skills. </li></ul>Qualifications &amp; Experience:<ul><li>Requires deep expertise in healthcare compliance data and platform management, typically gained through at least 10-12 years of technology experience in the pharmaceutical space.</li><li>Works independently on all deliverables.</li><li>Responsible for the direct management of team including results/outcomes, goal setting, performance management, coaching.</li><li>Has significant input into decisions related to hiring, performance reviews, promotions, and compensation actions. Considers broader business needs when managing colleague development, recruitment, succession planning, and diversity.</li><li>Leads complex, multi-disciplinary projects including resource and budget allocation and operational leadership.</li><li>Oversees deliverable product, sets vision and standards for work products, challenges teams.&nbsp; Lead a mix of multiple functions, geographies and/or capabilities. Actively contributes to the strategic direction of the function by recommending initiation/curtailment of projects based on assessment of viability and impact on BMS. Decisions impact the function's ability to deliver on its objectives.</li><li>Delivers across a range of issues with strong influence and trust. In difficult / stressful situations shows resilience and encourages calm and rationale behavior of teams.&nbsp; Identifies multiple solutions and recommendations to senior leaders. May contribute to decision-making that guides the strategic direction of the function.</li><li>Structures series of communications to achieve broader organizational/team goals. Tailors’ communication content and style to ensure stakeholder understanding.</li><li>Provides strategic feedback to partners and vendors on service delivery, influences vendor delivery at a strategic level. Synthesize multiple analyses towards solving broader business issues/initiatives. Represents discipline or function on program/project teams.</li><li>Identifies gaps in capabilities across the function and ensures developmental opportunities are provided to ensure the continued growth and development of colleagues.</li><li>Anticipates how multiple processes interrelate and can evolve. Enacts plans to evolve multiple, complex processes. Able to envision divisional strategy with anticipation of forces / dynamics that will likely unfold.</li><li>Sets direction/guidance for team with little guidance, using considerable judgement. Contributes to development of multiple topic areas and/or multiple functions/regions.&nbsp; Drive setting functional direction. Recognized as a thought leader.</li><li>Makes resource allocation decisions, set objectives, and drives decisions about priorities within large team. Synthesize multiple analyses towards solving broader business issue/initiative. Leader of area or capability which is high risk, e.g., regulated area with frequent external oversight.</li></ul>

Working with Us:Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. At BMS, we believe business functions and Compliance & Ethics are equally accountable for both company success and ethical behavior. Our Compliance & Ethics team is committed to enabling well-informed, risk-based decisions that get more medicines to more patients, faster. You will lead the purposeful utilization of compliance data and technologies to achieve organizational objectives and streamline processes. This role will lead our digital Compliance and Ethics Strategy for BMS and be a member of the Risk, Operations, and Intelligence Leadership team. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!Key Responsibilities:Translate C&E ROI (Compliance and Ethics - Risk, Operations and Intelligence) business requirements into clear and actionable digital requirements.Drive the enablement of digital processes within the C&E ROI function.Manage demand intake and prioritize inbound requests for analytics, enhancements, maintenance, and troubleshooting based on requirements.Fiscal management : tracking and oversight of ROI spend vs budget including facilitation of budget process.Work with stakeholders to define requirements and assess technical and data feasibility through intake and requirements gathering.Source and manage data, develop and test analytics, and provide troubleshooting and maintenance support.Develop packaged insights, both quantitative and qualitative, leveraging Risk Analytics.Provide stakeholder support for routine Board reporting on compliance program effectiveness.Design, execute, and report on annual, internal, and external effectiveness and maturity reviews for the compliance program.Leads team that facilitate supply of data and access to ROI systems for audit and inspections includingCollaborate with Enabling Functions in IT, Business Insights and Analytics, Commercial and other functions to develop a comprehensive compliance digital strategy and roadmap, and enable execution of the same.Curate data and maintain compliance-related data lakes for full C&E ROI Team.Ownership of data feed from ROI sleeves into commercialization framework/model  Ensure the accuracy, integrity, and security of data.Maintain and enforce ethical considerations in the use of artificial intelligence across BMS.Stay informed about evolving ethical standards in AI and implement best practices.Identify opportunities for process improvement and increased efficiency through digital capabilities.Align compliance digital initiatives with organizational objectives and compliance strategy.Collaborate across BMS to incorporate "Compliance by Design" principles into technical systems and platforms.Track digital investments to ensure the realization of intended outcomes and provide insights into the impact of digital initiatives.Build, manage, and develop a diverse team with complementary skills. Qualifications & Experience:Requires deep expertise in healthcare compliance data and platform management, typically gained through at least 10-12 years of technology experience in the pharmaceutical space.Works independently on all deliverables.Responsible for the direct management of team including results/outcomes, goal setting, performance management, coaching.Has significant input into decisions related to hiring, performance reviews, promotions, and compensation actions. Considers broader business needs when managing colleague development, recruitment, succession planning, and diversity.Leads complex, multi-disciplinary projects including resource and budget allocation and operational leadership.Oversees deliverable product, sets vision and standards for work products, challenges teams.  Lead a mix of multiple functions, geographies and/or capabilities. Actively contributes to the strategic direction of the function by recommending initiation/curtailment of projects based on assessment of viability and impact on BMS. Decisions impact the function's ability to deliver on its objectives.Delivers across a range of issues with strong influence and trust. In difficult / stressful situations shows resilience and encourages calm and rationale behavior of teams.  Identifies multiple solutions and recommendations to senior leaders. May contribute to decision-making that guides the strategic direction of the function.Structures series of communications to achieve broader organizational/team goals. Tailors’ communication content and style to ensure stakeholder understanding.Provides strategic feedback to partners and vendors on service delivery, influences vendor delivery at a strategic level. Synthesize multiple analyses towards solving broader business issues/initiatives. Represents discipline or function on program/project teams.Identifies gaps in capabilities across the function and ensures developmental opportunities are provided to ensure the continued growth and development of colleagues.Anticipates how multiple processes interrelate and can evolve. Enacts plans to evolve multiple, complex processes. Able to envision divisional strategy with anticipation of forces / dynamics that will likely unfold.Sets direction/guidance for team with little guidance, using considerable judgement. Contributes to development of multiple topic areas and/or multiple functions/regions.  Drive setting functional direction. Recognized as a thought leader.Makes resource allocation decisions, set objectives, and drives decisions about priorities within large team. Synthesize multiple analyses towards solving broader business issue/initiative. Leader of area or capability which is high risk, e.g., regulated area with frequent external oversight.

Senior Director, C&E Risk Operations & Data - Bristol Myers Squibb

&lt;strong&gt;Working with Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.&lt;br&gt;&lt;br&gt;Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us .&lt;br&gt;&lt;br&gt;At BMS, we believe business functions and Compliance &amp;amp; Ethics are equally accountable for both company success and ethical behavior. Our Compliance &amp;amp; Ethics team is committed to enabling well-informed, risk-based decisions that get more medicines to more patients, faster.&lt;br&gt;&lt;br&gt;You will lead the purposeful utilization of compliance data and technologies to achieve organizational objectives and streamline processes. This role will lead our digital Compliance and Ethics Strategy for BMS and be a member of the Risk, Operations, and Intelligence Leadership team.&lt;br&gt;&lt;br&gt;If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!&lt;br&gt;&lt;br&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Translate C&amp;amp;E ROI (Compliance and Ethics - Risk, Operations and Intelligence) business requirements into clear and actionable digital requirements. &lt;/li&gt;&lt;li&gt; Drive the enablement of digital processes within the C&amp;amp;E ROI function. &lt;/li&gt;&lt;li&gt; Manage demand intake and prioritize inbound requests for analytics, enhancements, maintenance, and troubleshooting based on requirements. &lt;/li&gt;&lt;li&gt; Fiscal management tracking and oversight of ROI spend vs budget including facilitation of budget process. &lt;/li&gt;&lt;li&gt; Work with stakeholders to define requirements and assess technical and data feasibility through intake and requirements gathering. &lt;/li&gt;&lt;li&gt; Source and manage data, develop and test analytics, and provide troubleshooting and maintenance support. &lt;/li&gt;&lt;li&gt; Develop packaged insights, both quantitative and qualitative, leveraging Risk Analytics. &lt;/li&gt;&lt;li&gt; Provide stakeholder support for routine Board reporting on compliance program effectiveness. &lt;/li&gt;&lt;li&gt; Design, execute, and report on annual, internal, and external effectiveness and maturity reviews for the compliance program. &lt;/li&gt;&lt;li&gt; Leads team that facilitate supply of data and access to ROI systems for audit and inspections including &lt;/li&gt;&lt;li&gt; Collaborate with Enabling Functions in IT, Business Insights and Analytics, Commercial and other functions to develop a comprehensive compliance digital strategy and roadmap, and enable execution of the same. &lt;/li&gt;&lt;li&gt; Curate data and maintain compliance-related data lakes for full C&amp;amp;E ROI Team. &lt;/li&gt;&lt;li&gt; Ownership of data feed from ROI sleeves into commercialization framework/model &lt;/li&gt;&lt;li&gt; Ensure the accuracy, integrity, and security of data. &lt;/li&gt;&lt;li&gt; Maintain and enforce ethical considerations in the use of artificial intelligence across BMS. &lt;/li&gt;&lt;li&gt; Stay informed about evolving ethical standards in AI and implement best practices. &lt;/li&gt;&lt;li&gt; Identify opportunities for process improvement and increased efficiency through digital capabilities. &lt;/li&gt;&lt;li&gt; Align compliance digital initiatives with organizational objectives and compliance strategy. &lt;/li&gt;&lt;li&gt; Collaborate across BMS to incorporate "Compliance by Design" principles into technical systems and platforms. &lt;/li&gt;&lt;li&gt; Track digital investments to ensure the realization of intended outcomes and provide insights into the impact of digital initiatives. &lt;/li&gt;&lt;li&gt; Build, manage, and develop a diverse team with complementary skills. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Qualifications &amp;amp; Experience&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Requires deep expertise in healthcare compliance data and platform management, typically gained through at least 10-12 years of technology experience in the pharmaceutical space.&lt;/li&gt;&lt;li&gt;Works independently on all deliverables.&lt;/li&gt;&lt;li&gt;Responsible for the direct management of team including results/outcomes, goal setting, performance management, coaching.&lt;/li&gt;&lt;li&gt;Has significant input into decisions related to hiring, performance reviews, promotions, and compensation actions. Considers broader business needs when managing colleague development, recruitment, succession planning, and diversity.&lt;/li&gt;&lt;li&gt;Leads complex, multi-disciplinary projects including resource and budget allocation and operational leadership.&lt;/li&gt;&lt;li&gt;Oversees deliverable product, sets vision and standards for work products, challenges teams. Lead a mix of multiple functions, geographies and/or capabilities. Actively contributes to the strategic direction of the function by recommending initiation/curtailment of projects based on assessment of viability and impact on BMS. Decisions impact the function's ability to deliver on its objectives.&lt;/li&gt;&lt;li&gt;Delivers across a range of issues with strong influence and trust. In difficult / stressful situations shows resilience and encourages calm and rationale behavior of teams. Identifies multiple solutions and recommendations to senior leaders. May contribute to decision-making that guides the strategic direction of the function.&lt;/li&gt;&lt;li&gt;Structures series of communications to achieve broader organizational/team goals. Tailors' communication content and style to ensure stakeholder understanding.&lt;/li&gt;&lt;li&gt;Provides strategic feedback to partners and vendors on service delivery, influences vendor delivery at a strategic level. Synthesize multiple analyses towards solving broader business issues/initiatives. Represents discipline or function on program/project teams.&lt;/li&gt;&lt;li&gt;Identifies gaps in capabilities across the function and ensures developmental opportunities are provided to ensure the continued growth and development of colleagues.&lt;/li&gt;&lt;li&gt;Anticipates how multiple processes interrelate and can evolve. Enacts plans to evolve multiple, complex processes. Able to envision divisional strategy with anticipation of forces / dynamics that will likely unfold.&lt;/li&gt;&lt;li&gt;Sets direction/guidance for team with little guidance, using considerable judgement. Contributes to development of multiple topic areas and/or multiple functions/regions. Drive setting functional direction. Recognized as a thought leader.&lt;/li&gt;&lt;li&gt;Makes resource allocation decisions, set objectives, and drives decisions about priorities within large team. Synthesize multiple analyses towards solving broader business issue/initiative. Leader of area or capability which is high risk, e.g., regulated area with frequent external oversight.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Uniquely Interesting Work, Life-changing Careers&lt;br&gt;&lt;br&gt;&lt;/strong&gt;With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.&lt;br&gt;&lt;br&gt;&lt;strong&gt;On-site Protocol&lt;br&gt;&lt;br&gt;&lt;/strong&gt;BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role&lt;br&gt;&lt;br&gt;Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.&lt;br&gt;&lt;br&gt;BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement.&lt;br&gt;&lt;br&gt;BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.&lt;br&gt;&lt;br&gt;BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.&lt;br&gt;&lt;br&gt;Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Bristol Myers Squibb

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