Central London Community Healthcare NHS Trust provides a wide range of community health services, including nursing, therapy, and specialist care, across central London. Their mission is to deliver high-quality, patient-centered care that enhances health and well-being in the community. Their purpose is to support individuals by providing excellent care in their homes and local settings, promoting independence, and integrating services to meet diverse patient needs.

Science & Healthcare

Central London Community Healthcare NHS Trust

Our vision is to provide great care closer to home by following 4 values: Quality, Relationships, Delivery & Community

You must have a Physiotherapy degree, HCPC registration, extensive MSK experience, strong communication skills, commitment to CPD, audit experience, and adaptability in challenging situations.

You will assess and treat patients with MSK issues, ensuring high-quality care while supporting peers, maintaining professionalism, and using evidence-based practices for diverse populations.

Sports & Fitness

Healthcare

London

An exciting opportunity has arisen for experienced Band 7 Musculoskeletal Physiotherapists to join the musculoskeletal service at Central London Community Healthcare NHS Trust. You will be working alongside a team of advanced physiotherapy practitioners and advanced musculoskeletal therapists. CLCH is one of the largest community trusts. There is opportunity to access a large variety of in house development programmes. The MSK service is led by a Consultant Physiotherapist and includes injection therapy, access to imaging, pelvic health, orthopaedic clinical assessment and various evidence based rehabilitation programs. This post provides the opportunity to develop leadership skills through project work within the upper limb/lower limb and spinal pathway’s, alongside audit involvement. Further opportunities involve the chance to develop your triage skills. You will have the opportunity to work with a variety of skilled senior clinicians between sites within CLCH and be involved in different treatment/management pathways. Be professional and legally responsible and accountable for all aspects of your own work including the management of patients in your care. Ensure a consistently high level of clinical care for the patients under your management and support your peers to do likewise. Provide an equal and equitable service for all patients, including the harder to reach population groups. Undertake a comprehensive assessment of patients, using investigative and analytical skills. Be aware of your professional limitations, seeking support as necessary through supervision, discussion with peers/more senior colleagues and team case discussions. Use a variety of assessment and treatment techniques appropriate to the patient, in accordance with evidence based practice, national guidelines and trust and departmental policy (including manual handling and confidentiality). Demonstrate compassion, empathy and sensitivity whilst providing an appropriate level of care for patients with acute and chronic, complex presentations (which may include victims of torture, mental health patients, etc.) Just as we care about our patients’ wellbeing, we care about yours! We Can Offer You * A comprehensive induction into the community service followed by a local induction to introduce you to the role * Car lease scheme *T&C’s apply * Flexible working options * Annual travel card loan * Training, support and development in your career To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits For further details / informal visits contact: Name: Shafeekha Alif Job title: Operational Lead MSK Email address: shafeekha.alif3@nhs.net Telephone number: 07514018145

An exciting opportunity has arisen for experienced Band 7 Musculoskeletal Physiotherapists to join the musculoskeletal service at Central London Community Healthcare NHS Trust.You will be working alongside a team of advanced physiotherapy practitioners and advanced musculoskeletal therapists. CLCH is one of the largest community trusts.There is opportunity to access a large variety of in house development programmes.The MSK service is led by a Consultant Physiotherapist and includes injection therapy, access to imaging, pelvic health, orthopaedic clinical assessment and various evidence based rehabilitation programs.This post provides the opportunity to develop leadership skills through project work within the upper limb/lower limb and spinal pathway’s, alongside audit involvement.Further opportunities involve the chance to develop your triage skills.You will have the opportunity to work with a variety of skilled senior clinicians between sites within CLCH and be involved in different treatment/management pathways.Be professional and legally responsible and accountable for all aspects of your own work including the management of patients in your care. Ensure a consistently high level of clinical care for the patients under your management and support your peers to do likewise.Provide an equal and equitable service for all patients, including the harder to reach population groups.Undertake a comprehensive assessment of patients, using investigative and analytical skills.Be aware of your professional limitations, seeking support as necessary through supervision, discussion with peers/more senior colleagues and team case discussions.Use a variety of assessment and treatment techniques appropriate to the patient, in accordance with evidence based practice, national guidelines and trust and departmental policy (including manual handling and confidentiality).Demonstrate compassion, empathy and sensitivity whilst providing an appropriate level of care for patients with acute and chronic, complex presentations (which may include victims of torture, mental health patients, etc.)Just as we care about our patients’ wellbeing, we care about yours!We Can Offer You * A comprehensive induction into the community service followed by a local induction to introduce you to the role * Car lease scheme *T&C’s apply * Flexible working options * Annual travel card loan * Training, support and development in your career      To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefitsFor further details / informal visits contact: Name: Shafeekha Alif Job title: Operational Lead MSK Email address: shafeekha.alif3@nhs.net Telephone number: 07514018145

Highly Specialised MSK Physiotherapist - Central London Community Healthcare NHS Trust

An exciting opportunity has arisen for experienced Band 7 Musculoskeletal Physiotherapists to join the musculoskeletal service at Central London Community Healthcare NHS Trust.&lt;br&gt;&lt;br&gt;You will be working alongside a team of advanced physiotherapy practitioners and advanced musculoskeletal therapists. CLCH is one of the largest community trusts.&lt;br&gt;&lt;br&gt;There is opportunity to access a large variety of in house development programmes.&lt;br&gt;&lt;br&gt;The MSK service is led by a Consultant Physiotherapist and includes injection therapy, access to imaging, pelvic health, orthopaedic clinical assessment and various evidence based rehabilitation programs.&lt;br&gt;&lt;br&gt;This post provides the opportunity to develop leadership skills through project work within the upper limb/lower limb and spinal pathway’s, alongside audit involvement.&lt;br&gt;&lt;br&gt;Further opportunities involve the chance to develop your triage skills.&lt;br&gt;&lt;br&gt;You will have the opportunity to work with a variety of skilled senior clinicians between sites within CLCH and be involved in different treatment/management pathways.&lt;br&gt;&lt;br&gt;Be professional and legally responsible and accountable for all aspects of your own work including the management of patients in your care. Ensure a consistently high level of clinical care for the patients under your management and support your peers to do likewise.&lt;br&gt;&lt;br&gt;Provide an equal and equitable service for all patients, including the harder to reach population groups.&lt;br&gt;&lt;br&gt;Undertake a comprehensive assessment of patients, using investigative and analytical skills.&lt;br&gt;&lt;br&gt;Be aware of your professional limitations, seeking support as necessary through supervision, discussion with peers/more senior colleagues and team case discussions.&lt;br&gt;&lt;br&gt;Use a variety of assessment and treatment techniques appropriate to the patient, in accordance with evidence based practice, national guidelines and trust and departmental policy (including manual handling and confidentiality).&lt;br&gt;&lt;br&gt;Demonstrate compassion, empathy and sensitivity whilst providing an appropriate level of care for patients with acute and chronic, complex presentations (which may include victims of torture, mental health patients, etc.)&lt;br&gt;&lt;br&gt;Just as we care about our patients’ wellbeing, we care about yours!&lt;br&gt;&lt;br&gt;&lt;strong&gt;We Can Offer You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A comprehensive induction into the community service followed by a local induction to introduce you to the role&lt;/li&gt;&lt;li&gt;Car lease scheme *T&amp;amp;C’s apply&lt;/li&gt;&lt;li&gt;Flexible working options&lt;/li&gt;&lt;li&gt;Annual travel card loan&lt;/li&gt;&lt;li&gt;Training, support and development in your career&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Shafeekha Alif Job title: Operational Lead MSK Email address: shafeekha.alif3@nhs.net Telephone number: 07514018145

Highly Specialised MSK Physiotherapist

You must provide efficient admin support, manage patient referrals, appointments, and queries, ensure accurate records, and uphold professional standards while promoting a patient-focused service.

You will manage patient appointments, handle queries, support referrals, update records, liaise with GPs, and suggest admin process improvements for efficient service delivery.

People, HR & Administration

Purpose of Job/Job Summary - Monday- Friday 9-5
 
1. Work within the South Division locality teams and administer an efficient and cost effective administrative service across the South Division.
 
2. The post holder will provide a comprehensive and a high quality, efficient and cost effective administrative service to the locality teams.
 
3. The post holder will take responsibility for supporting administrative processes for patient referrals and records such as referral documents, updating waiting lists, booking clinics and communicating appointment related information to patients/carers as required.
 
4. Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
 
5. Manage patient appointments for patients who attend community based clinics
 
6. Support temporary staff and support day to day running of the office .
 
<ul>
<li>Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective</li>
<li>Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record</li>
<li>Responsible for liaising with GPs regarding patient referrals both verbally and in writing</li>
<li>Responsible for supporting the allocation of patient referrals appropriately within services</li>
<li>Manage any supplementary information required to support referrals</li>
<li>Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information</li>
<li>Responsible for answering referrers and patient queries in a polite and courteous manner</li>
</ul>
Professional Standards
 
All staff must comply with the Central London Community Healthcare (CLCH) NHS Trust Staff Code of Conduct and demonstrate the Trust’s Values and Behaviours. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. All staff employed in recognised professions are required to ensure they work to the professional standards and/or Codes of Practice set out for their professional group. In addition, staff are required to demonstrate the Customer Care Standards of the organisation.
 
Equal Opportunities and Dignity at Work
 
It is the aim of CLCH NHS Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, sex, marital status or on the grounds of disability or sexual preference, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Selection for training and development and promotion will be on the basis of an individual's ability to meet the requirements of the job. To this end CLCH NHS Trust has an Equal Opportunities Policy and it is for each employee to contribute to its success. All staff should treat other staff, patients and the public with dignity and respect.
 
<ul>
<li>Responsible for answering and actioning calls coming into the team within designated timeframes and in a professional manner.</li>
<li>Responsible for answering patient queries in a polite and courteous manner and appropriately transferring any queries which cannot be answered</li>
<li>Work with colleagues to ensure service information provided to referrers and patients are correct and up to date</li>
<li>Appropriately escalate any patient or referrer complaints/incidents that come into the team, in a courteous, effective and efficient manner respecting the confidential nature of such information.</li>
<li>Receiving and making telephone calls in a professional and courteous manner, ensuring as much information, guidance and help is given as is possible</li>
</ul>

Purpose of Job/Job Summary - Monday- Friday 9-5

1. Work within the South Division locality teams and administer an efficient and cost effective administrative service across the South Division.

2. The post holder will provide a comprehensive and a high quality, efficient and cost effective administrative service to the locality teams.

3. The post holder will take responsibility for supporting administrative processes for patient referrals and records such as referral documents, updating waiting lists, booking clinics and communicating appointment related information to patients/carers as required.

4. Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner

5. Manage patient appointments for patients who attend community based clinics

6. Support temporary staff and support day to day running of the office .


Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record
Responsible for liaising with GPs regarding patient referrals both verbally and in writing
Responsible for supporting the allocation of patient referrals appropriately within services
Manage any supplementary information required to support referrals
Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information
Responsible for answering referrers and patient queries in a polite and courteous manner

Professional Standards

All staff must comply with the Central London Community Healthcare (CLCH) NHS Trust Staff Code of Conduct and demonstrate the Trust’s Values and Behaviours. Senior Managers must also comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. All staff employed in recognised professions are required to ensure they work to the professional standards and/or Codes of Practice set out for their professional group. In addition, staff are required to demonstrate the Customer Care Standards of the organisation.

Equal Opportunities and Dignity at Work

It is the aim of CLCH NHS Trust to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, sex, marital status or on the grounds of disability or sexual preference, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Selection for training and development and promotion will be on the basis of an individual's ability to meet the requirements of the job. To this end CLCH NHS Trust has an Equal Opportunities Policy and it is for each employee to contribute to its success. All staff should treat other staff, patients and the public with dignity and respect.


Responsible for answering and actioning calls coming into the team within designated timeframes and in a professional manner.
Responsible for answering patient queries in a polite and courteous manner and appropriately transferring any queries which cannot be answered
Work with colleagues to ensure service information provided to referrers and patients are correct and up to date
Appropriately escalate any patient or referrer complaints/incidents that come into the team, in a courteous, effective and efficient manner respecting the confidential nature of such information.
Receiving and making telephone calls in a professional and courteous manner, ensuring as much information, guidance and help is given as is possible



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