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CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. 
 
Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. 

At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG. 


Consulting

You must be 21+, not engaged with retail brands, a client of premium/luxury brands, punctual, organized, detail-oriented, observant, and passionate about customer experience.

You will evaluate luxury brands discreetly, provide objective feedback, select assignments that match your interests, complete questionnaires, and follow project guidelines.

Hospitality & Retail

San Francisco

As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.Please note:&nbsp;Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations.Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.Responsibilities:<ul><li>Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both.</li><li>Provide objective feedback about your experiences.</li><li>Choose assignments that align with your profile and interests.</li><li>Complete questionnaires after each evaluation.</li><li>Comply with all given project objectives and special requirements from the luxury brand we represent</li></ul>How to Apply:To become an evaluator with us, follow these simple steps:<ol><li>Fill in your contact information on the sign-up form. You’ll then receive an email with your credentials.</li><li>Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you.</li><li>Check the ‘welcome package’ and pass the general certification.</li><li>You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you.</li></ol>About CXG:CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at&nbsp;<a href="http://www.cxg.com/" rel="noopener noreferrer" target="_blank" style="color: var(--color-default,#00756a);">www.cxg.com</a>.Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go.Contact us for more information!Requirements<ul><li>Must be 21 years or older.</li><li>Not contractually engaged with any retail brands, to maintain integrity.</li><li>Existing client of premium and luxury brands.</li><li>Punctual, organized, detail-oriented, reliable.</li><li>Observant, passionate about customer experience.</li><li>No prior experience needed, we look for honest feedback from real customers.</li></ul>

As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.Please note: Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations.Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.Responsibilities:Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both.Provide objective feedback about your experiences.Choose assignments that align with your profile and interests.Complete questionnaires after each evaluation.Comply with all given project objectives and special requirements from the luxury brand we representHow to Apply:To become an evaluator with us, follow these simple steps:Fill in your contact information on the sign-up form. You’ll then receive an email with your credentials.Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you.Check the ‘welcome package’ and pass the general certification.You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you.About CXG:CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com.Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go.Contact us for more information!RequirementsMust be 21 years or older.Not contractually engaged with any retail brands, to maintain integrity.Existing client of premium and luxury brands.Punctual, organized, detail-oriented, reliable.Observant, passionate about customer experience.No prior experience needed, we look for honest feedback from real customers.

Freelance Luxury Brand Evaluator - San Francisco, CA - CXG

United States

Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers.&lt;br&gt;&lt;br&gt;As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please note:&lt;/strong&gt; &lt;strong&gt;Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.&lt;br&gt;&lt;br&gt;Responsibilities:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both&lt;/li&gt;&lt;li&gt;Provide objective feedback about your experiences&lt;/li&gt;&lt;li&gt;Choose assignments that align with your profile and interests&lt;/li&gt;&lt;li&gt;Complete questionnaires after each evaluation&lt;/li&gt;&lt;li&gt;Comply with all given project objectives and special requirements from the luxury brand we represent&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;How to Apply:&lt;br&gt;&lt;br&gt;To become an evaluator with us, follow these simple steps:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Fill in your contact information on the sign-up form. You'll then receive an email with your credentials&lt;/li&gt;&lt;li&gt;Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you&lt;/li&gt;&lt;li&gt;Check the ‘welcome package' and pass the general certification&lt;/li&gt;&lt;li&gt;You're now ready! You are now available for assignments and can browse and apply for any opportunities that interest you&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;About CXG:&lt;br&gt;&lt;br&gt;CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at www.cxg.com.&lt;br&gt;&lt;br&gt;Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go.&lt;br&gt;&lt;br&gt;Contact us for more information!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Must be 21 years or older&lt;/li&gt;&lt;li&gt;Not contractually engaged with any retail brands, to maintain integrity&lt;/li&gt;&lt;li&gt;Existing client of premium and luxury brands&lt;/li&gt;&lt;li&gt;Punctual, organized, detail-oriented, reliable&lt;/li&gt;&lt;li&gt;Observant, passionate about customer experience&lt;/li&gt;&lt;li&gt;No prior experience needed, we look for honest feedback from real customers&lt;/li&gt;&lt;/ul&gt;

Freelance Luxury Brand Evaluator - San Francisco, CA

You must be 21+, a client of luxury brands, punctual, organized, observant, and reliable. No retail contracts allowed. Passion for customer experience is essential; no prior experience needed.

You will assess luxury brands by evaluating customer experiences, providing feedback, and reporting insights to enhance brand performance and customer satisfaction in Palm Beach, FL.

West Palm Beach

Freelance Luxury Brand Evaluator - Palm Beach, FL - CXG

Freelance Luxury Brand Evaluator - Palm Beach, FL

You must be 21+, not working with retail brands, a client of luxury brands, punctual, detail-oriented, observant, and passionate about customer experience. No prior experience needed.

You will evaluate luxury brands through discreet visits or online shopping, provide feedback, complete questionnaires, and meet project objectives as specified by the brands.

Detroit

Troy

As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.Please note:&nbsp;Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations.Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.Responsibilities:Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both.Provide objective feedback about your experiences.Choose assignments that align with your profile and interests.Complete questionnaires after each evaluation.Comply with all given project objectives and special requirements from the luxury brand we representHow to Apply:To become an evaluator with us, follow these simple steps:Fill in your contact information on the sign-up form. You’ll then receive an email with your credentials.Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you.Check the ‘welcome package’ and pass the general certification.You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you.About CXG:CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at&nbsp;www.cxg.com.Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go.Contact us for more information!RequirementsMust be 21 years or older.Not contractually engaged with any retail brands, to maintain integrity.Existing client of premium and luxury brands.Punctual, organized, detail-oriented, reliable.Observant, passionate about customer experience.No prior experience needed, we look for honest feedback from real customers.

CXG

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