Large

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), is developing and marketing Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class—while empowering the community to take control of diabetes. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs over 9,000 people globally.

Manufacturing & Electronics

Dexcom

Empowering people to take control of health

You must have extensive experience in Commercial Excellence or Sales/Revenue Management, strong people management skills, analytical abilities, and the right to work in the UK.

You will optimize GTM models, design territories, track sales performance, support training, enhance CRM usage, and collaborate with distributors to drive commercial growth.

Sales & Business Development

Healthcare

Edinburgh

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. * You must have the Right to Work in the UK. Sponsorship is not available for this role ** Commercial Excellence Manager - EEMEA - Edinburgh or Camberley UK. EEMEA (Eastern Europe, Middle East & Africa) Meet The Team The Commercial Excellence Manager will drive the commercial excellence strategy and execution for the EEMEA cluster, reporting to the Cluster Commercial Leader and the EMEA Commercial Excellence Leader. This role will improve growth and profitability by implementing a coordinated commercial excellence strategy aligned with EMEA guidelines. It focuses on continuously improving customer experiences and commercial excellence, as well as supporting commercial strategy. Where You Come In * Collaborate with cluster/country leadership and distributor partners to optimize the Go to Market (GTM) model and resources. * Implement segmentation and prioritization methodologies aligned with EMEA guidance, tailored to distributor capabilities and market dynamics. * Lead territory design using data-driven decisions (e.g., optimum balance of sales potential, market share, geographical area, and critical relationship factors) and EMEA framework, in collaboration with distributor insights. * Develop targeting and activity planning to improve returns, measure, and track all initiatives for continuous improvement, ensuring alignment with distributor strategies. * Ensure full usage of existing sales tools and technologies, suggesting enhancements where appropriate. Drive the adoption and usage of CRM as an integral sales enablement tool, providing training and support to distributor teams. * Drive solid sales strategy execution and processes, promoting innovation to stay ahead of market changes and competition, in partnership with distributors. * Monitor sales performance, define critical metrics, and implement governance to drive data-driven decision-making and sharing important metrics for distributor performance. * Facilitate collaboration across sales, market access, and marketing roles, and ensure effective communication with distributor partners. * Enable effective and regular (monthly) monitoring of sell-out/in and partner with distributors to enhance customer experiences and sales effectiveness in selected markets. * Identify sales training needs and collaborate with the sales training team, including training for distributor sales teams. * Take overall charge of incentives and contests for the cluster/country in collaboration with EMEA Sales Operations, and coordinate with distributors to ensure participation and engagement. * Act as a change agent to support continuous and consistent growth, fostering a collaborative environment with distributors. * Support special projects to improve commercial performance and/or expansion efforts, including creation and execution of robust business plans. * Other responsibilities include supporting the commercial leader on initiatives that build and expand Dexcom’s commercial capabilities in the cluster. What Makes You Successful * Extensive experience in Commercial Excellence or Sales/Revenue Management in pharma, medical device, or healthcare. * Hands-on experience as a sales manager or/and senior experience in people management. * Experienced in encouraging cross-functional collaboration and crafting impact as a standout colleague. * Excellent written and verbal communication skills in English and local languages. * Ability to manage, motivate, and lead through influence. * Sound financial and business insight * Strong analytical skills for data-driven decision-making and problem-solving. * Proactive, engaging and persuasive personality to lead and energize commercial teams. * Advocate for major change initiatives. * Ability to educate and train sales teams for consistent success. * Continuous learner of local healthcare systems and technology * Experience with tools like Veeva, Salesforce, Tableau, Oracle Fusion BI. What You’ll Get * A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community . * A full and comprehensive benefits program. * Growth opportunities on a global scale. * Access to career development through in-house learning programs and/or qualified tuition reimbursement. * An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required * 25 to 50% Experience And Education Requirements * Typically requires a Bachelor’s degree with 13+ years of industry experience * 5-8 years of previous people management experience Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. * You must have the Right to Work in the UK. Sponsorship is not available for this role **      Commercial Excellence Manager - EEMEA - Edinburgh or Camberley UK.EEMEA (Eastern Europe, Middle East & Africa)Meet The TeamThe Commercial Excellence Manager will drive the commercial excellence strategy and execution for the EEMEA cluster, reporting to the Cluster Commercial Leader and the EMEA Commercial Excellence Leader. This role will improve growth and profitability by implementing a coordinated commercial excellence strategy aligned with EMEA guidelines. It focuses on continuously improving customer experiences and commercial excellence, as well as supporting commercial strategy.Where You Come In * Collaborate with cluster/country leadership and distributor partners to optimize the Go to Market (GTM) model and resources. * Implement segmentation and prioritization methodologies aligned with EMEA guidance, tailored to distributor capabilities and market dynamics. * Lead territory design using data-driven decisions (e.g., optimum balance of sales potential, market share, geographical area, and critical relationship factors) and EMEA framework, in collaboration with distributor insights. * Develop targeting and activity planning to improve returns, measure, and track all initiatives for continuous improvement, ensuring alignment with distributor strategies. * Ensure full usage of existing sales tools and technologies, suggesting enhancements where appropriate. Drive the adoption and usage of CRM as an integral sales enablement tool, providing training and support to distributor teams. * Drive solid sales strategy execution and processes, promoting innovation to stay ahead of market changes and competition, in partnership with distributors. * Monitor sales performance, define critical metrics, and implement governance to drive data-driven decision-making and sharing important metrics for distributor performance. * Facilitate collaboration across sales, market access, and marketing roles, and ensure effective communication with distributor partners. * Enable effective and regular (monthly) monitoring of sell-out/in and partner with distributors to enhance customer experiences and sales effectiveness in selected markets. * Identify sales training needs and collaborate with the sales training team, including training for distributor sales teams. * Take overall charge of incentives and contests for the cluster/country in collaboration with EMEA Sales Operations, and coordinate with distributors to ensure participation and engagement. * Act as a change agent to support continuous and consistent growth, fostering a collaborative environment with distributors. * Support special projects to improve commercial performance and/or expansion efforts, including creation and execution of robust business plans. * Other responsibilities include supporting the commercial leader on initiatives that build and expand Dexcom’s commercial capabilities in the cluster.      What Makes You Successful * Extensive experience in Commercial Excellence or Sales/Revenue Management in pharma, medical device, or healthcare. * Hands-on experience as a sales manager or/and senior experience in people management. * Experienced in encouraging cross-functional collaboration and crafting impact as a standout colleague. * Excellent written and verbal communication skills in English and local languages. * Ability to manage, motivate, and lead through influence. * Sound financial and business insight * Strong analytical skills for data-driven decision-making and problem-solving. * Proactive, engaging and persuasive personality to lead and energize commercial teams. * Advocate for major change initiatives. * Ability to educate and train sales teams for consistent success. * Continuous learner of local healthcare systems and technology * Experience with tools like Veeva, Salesforce, Tableau, Oracle Fusion BI.      What You’ll Get * A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community . * A full and comprehensive benefits program. * Growth opportunities on a global scale. * Access to career development through in-house learning programs and/or qualified tuition reimbursement. * An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.      Travel Required * 25 to 50%      Experience And Education Requirements * Typically requires a Bachelor’s degree with 13+ years of industry experience * 5-8 years of previous people management experience      Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Commercial Excellence Manager - EEMEA - Edinburgh / Camberley, UK - Dexcom

&lt;strong&gt;The Company&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.&lt;br&gt;&lt;br&gt;We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; You must have the Right to Work in the UK. Sponsorship is not available for this role ** &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Commercial Excellence Manager - EEMEA - Edinburgh or Camberley UK.&lt;br&gt;&lt;br&gt;EEMEA (Eastern Europe, Middle East &amp;amp; Africa)&lt;br&gt;&lt;br&gt;&lt;strong&gt;Meet The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Commercial Excellence Manager will drive the commercial excellence strategy and execution for the EEMEA cluster, reporting to the Cluster Commercial Leader and the EMEA Commercial Excellence Leader. This role will improve growth and profitability by implementing a coordinated commercial excellence strategy aligned with EMEA guidelines. It focuses on continuously improving customer experiences and commercial excellence, as well as supporting commercial strategy.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Where You Come In&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Collaborate with cluster/country leadership and distributor partners to optimize the Go to Market (GTM) model and resources.&lt;/li&gt;&lt;li&gt;Implement segmentation and prioritization methodologies aligned with EMEA guidance, tailored to distributor capabilities and market dynamics.&lt;/li&gt;&lt;li&gt;Lead territory design using data-driven decisions (e.g., optimum balance of sales potential, market share, geographical area, and critical relationship factors) and EMEA framework, in collaboration with distributor insights.&lt;/li&gt;&lt;li&gt;Develop targeting and activity planning to improve returns, measure, and track all initiatives for continuous improvement, ensuring alignment with distributor strategies.&lt;/li&gt;&lt;li&gt;Ensure full usage of existing sales tools and technologies, suggesting enhancements where appropriate. Drive the adoption and usage of CRM as an integral sales enablement tool, providing training and support to distributor teams.&lt;/li&gt;&lt;li&gt;Drive solid sales strategy execution and processes, promoting innovation to stay ahead of market changes and competition, in partnership with distributors.&lt;/li&gt;&lt;li&gt;Monitor sales performance, define critical metrics, and implement governance to drive data-driven decision-making and sharing important metrics for distributor performance.&lt;/li&gt;&lt;li&gt;Facilitate collaboration across sales, market access, and marketing roles, and ensure effective communication with distributor partners.&lt;/li&gt;&lt;li&gt;Enable effective and regular (monthly) monitoring of sell-out/in and partner with distributors to enhance customer experiences and sales effectiveness in selected markets.&lt;/li&gt;&lt;li&gt;Identify sales training needs and collaborate with the sales training team, including training for distributor sales teams.&lt;/li&gt;&lt;li&gt;Take overall charge of incentives and contests for the cluster/country in collaboration with EMEA Sales Operations, and coordinate with distributors to ensure participation and engagement.&lt;/li&gt;&lt;li&gt;Act as a change agent to support continuous and consistent growth, fostering a collaborative environment with distributors.&lt;/li&gt;&lt;li&gt;Support special projects to improve commercial performance and/or expansion efforts, including creation and execution of robust business plans.&lt;/li&gt;&lt;li&gt;Other responsibilities include supporting the commercial leader on initiatives that build and expand Dexcom’s commercial capabilities in the cluster.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What Makes You Successful&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Extensive experience in Commercial Excellence or Sales/Revenue Management in pharma, medical device, or healthcare.&lt;/li&gt;&lt;li&gt;Hands-on experience as a sales manager or/and senior experience in people management.&lt;/li&gt;&lt;li&gt;Experienced in encouraging cross-functional collaboration and crafting impact as a standout colleague.&lt;/li&gt;&lt;li&gt;Excellent written and verbal communication skills in English and local languages.&lt;/li&gt;&lt;li&gt;Ability to manage, motivate, and lead through influence.&lt;/li&gt;&lt;li&gt;Sound financial and business insight&lt;/li&gt;&lt;li&gt;Strong analytical skills for data-driven decision-making and problem-solving.&lt;/li&gt;&lt;li&gt;Proactive, engaging and persuasive personality to lead and energize commercial teams.&lt;/li&gt;&lt;li&gt;Advocate for major change initiatives.&lt;/li&gt;&lt;li&gt;Ability to educate and train sales teams for consistent success.&lt;/li&gt;&lt;li&gt;Continuous learner of local healthcare systems and technology&lt;/li&gt;&lt;li&gt;Experience with tools like Veeva, Salesforce, Tableau, Oracle Fusion BI.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Get&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .&lt;/li&gt;&lt;li&gt;A full and comprehensive benefits program.&lt;/li&gt;&lt;li&gt;Growth opportunities on a global scale.&lt;/li&gt;&lt;li&gt;Access to career development through in-house learning programs and/or qualified tuition reimbursement.&lt;/li&gt;&lt;li&gt;An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Travel Required&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;25 to 50%&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience And Education Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Typically requires a Bachelor’s degree with 13+ years of industry experience&lt;/li&gt;&lt;li&gt;5-8 years of previous people management experience&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Flex Workplace: &lt;/strong&gt;Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).&lt;br&gt;&lt;br&gt;&lt;em&gt;To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.&lt;/em&gt;

Commercial Excellence Manager - EEMEA - Edinburgh / Camberley, UK

You need a high school diploma or equivalent and must be a current student expected to graduate in December 2026 or later from an accredited college or university.

You will work on impactful projects, engage in professional development learning series, connect with executives, and participate in fun activities and volunteer opportunities.

Research & Development

San Diego

<div>The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. 
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
About Dexcom&rsquo;s Summer Intern Program:
Looking to spend your summer with innovative technology and change lives for patients with diabetes? Dexcom&rsquo;s U.S. summer internship program provides an experience driven program aimed at developing the next generation of talent. Opportunities vary by department and specific roles will be posted in the coming months. Each year&rsquo;s internship class is highly competitive; once official internships are open for applications, we recommend applying to all opportunities that match your qualifications and interest.
Program Specifics:
<ul><li>Meaningful work with assignment of projects that impact your department AND Dexcom.
</li><li>Learning Series that encourage professional development topics, connection with executives, and insight about Dexcom's culture, student recognition of those who represented Dexcom's 4 values.
</li><li>Fun Fridays, Intern Awards, Volunteer Opportunities and more!
</li></ul>Education and Requirements:
<ul><li>Requires a high school diploma/certificate or equivalent.
</li><li>Must be a currently enrolled student at an accredited college or university with an expected graduation date of December 2026 or later.
</li></ul>What you&rsquo;ll get:
<ul><li>A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
</li><li>Meaningful work and assignments that impact your early career development.
</li><li>Participation in a targeted Learning Series that encourages professional development topics and provides insight into Dexcom's culture and career opportunities.
</li><li>Engagement in Social Events, Intern Recognition Awards, Volunteer Opportunities, and more!
</li></ul>Travel Required:
<ul><li>0-5%
</li></ul>Please Note: Apply to this general interest post if you would like to receive updates, communications, and attend an upcoming information session. We will have a variety of intern workplace modes available including remote, hybrid, and on site opportunities!
Applying to this position does not automatically enter your application to any open internship at Dexcom. Students must apply directly to official internship job postings to be considered for participation in the Dexcom Internship Program.
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom&rsquo;s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. 
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.</div>

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
About Dexcom’s Summer Intern Program:
Looking to spend your summer with innovative technology and change lives for patients with diabetes? Dexcom’s U.S. summer internship program provides an experience driven program aimed at developing the next generation of talent. Opportunities vary by department and specific roles will be posted in the coming months. Each year’s internship class is highly competitive; once official internships are open for applications, we recommend applying to all opportunities that match your qualifications and interest.
Program Specifics:
Meaningful work with assignment of projects that impact your department AND Dexcom.
Learning Series that encourage professional development topics, connection with executives, and insight about Dexcom's culture, student recognition of those who represented Dexcom's 4 values.
Fun Fridays, Intern Awards, Volunteer Opportunities and more!
Education and Requirements:
Requires a high school diploma/certificate or equivalent.
Must be a currently enrolled student at an accredited college or university with an expected graduation date of December 2026 or later.
What you’ll get:
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
Meaningful work and assignments that impact your early career development.
Participation in a targeted Learning Series that encourages professional development topics and provides insight into Dexcom's culture and career opportunities.
Engagement in Social Events, Intern Recognition Awards, Volunteer Opportunities, and more!
Travel Required:
0-5%
Please Note: Apply to this general interest post if you would like to receive updates, communications, and attend an upcoming information session. We will have a variety of intern workplace modes available including remote, hybrid, and on site opportunities!
Applying to this position does not automatically enter your application to any open internship at Dexcom. Students must apply directly to official internship job postings to be considered for participation in the Dexcom Internship Program.
Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

2026 Summer Internship Early Interest - Professional Degrees - Dexcom

2026 Summer Internship Early Interest - Professional Degrees

You need a HND or 1+ years of tech support experience, fluency in English and Spanish, troubleshooting skills for OS and apps, strong communication, and flexibility for rotating hours.

You will support patients with inquiries and technical issues, manage accounts, provide training, ensure compliance, document data, and maintain high-quality service standards.

Customer Relations

IT & Cybersecurity

Manila

<div>The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. 
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.
Where you come in:
<ul><li>Support patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software and associated hardware. Access and update patient accounts through computer-based systems. Monitor current procedures to ensure compliance with set standards. Provide technical support and training to patients and healthcare providers.
</li><li>Serve as first point-of-contact for patients and medical professionals. Help with patient support issues. Coordinate with Customer Advocacy to ensure records are maintained to a high standard.
</li><li>Take calls on patient inquiries and complaints. Respond to patient phone calls, product support forms and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone.
</li><li>Use and maintain software and databases appropriately. Document and analyze patient and product information, send replacements and samples, and perform patient follow-up per department standards.
</li><li>Participate in new product training (as required when new products are launched).
</li><li>Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.
</li><li>Promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels.
</li><li>Ensure that Dexcom maintains satisfactory results in the periodic customer surveys.
</li><li>Participate and contribute to all company meetings in accordance with company regulations and guidelines
</li><li>This position assumes and performs other duties and assignments as required by department.
</li></ul>What makes you successful:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>HND [Higher National Diploma] level educated and/or 1+ years of relevant customer/technical support experience.
</li><li>Fluency in English and Spanish language, both written and oral communication.
</li><li>Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers Internet Explorer, Chrome, Safari and Firefox.
</li><li>Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.
</li><li>Knowledge and experience of providing support across a number of social media channels.
</li><li>Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen.
</li><li>Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
</li><li>Superior phone acumen and ability to show empathy to customers.
</li><li>Ability to retain detailed information, troubleshoot and solve problems.
</li><li>Strong proficiency in troubleshooting issues and thinking through problems.
</li><li>Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
</li><li>Ability to work independently with supervision as required and with other departments.
</li><li>Desire, drive and willingness to be part of a very fast-moving company.
</li></ul>Preferred Qualifications:
<ul><li>Technically proficient skill set in the areas of troubleshooting medical devices.
</li><li>Multi-lingual candidates; covering English and Spanish supported language in our direct markets.
</li><li>Degree level educated in a computer-based discipline.
</li></ul>What you&rsquo;ll get:
<ul><li>A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
</li><li>A full and comprehensive benefits program.
</li><li>Growth opportunities on a global scale.
</li><li>Access to career development through in-house learning programs and/or qualified tuition reimbursement.
</li></ul>Experience and Education
<ul><li>Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
</li></ul>#LI-Hybrid
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.</div>

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.
Where you come in:
Support patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software and associated hardware. Access and update patient accounts through computer-based systems. Monitor current procedures to ensure compliance with set standards. Provide technical support and training to patients and healthcare providers.
Serve as first point-of-contact for patients and medical professionals. Help with patient support issues. Coordinate with Customer Advocacy to ensure records are maintained to a high standard.
Take calls on patient inquiries and complaints. Respond to patient phone calls, product support forms and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone.
Use and maintain software and databases appropriately. Document and analyze patient and product information, send replacements and samples, and perform patient follow-up per department standards.
Participate in new product training (as required when new products are launched).
Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.
Promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels.
Ensure that Dexcom maintains satisfactory results in the periodic customer surveys.
Participate and contribute to all company meetings in accordance with company regulations and guidelines
This position assumes and performs other duties and assignments as required by department.
What makes you successful:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HND [Higher National Diploma] level educated and/or 1+ years of relevant customer/technical support experience.
Fluency in English and Spanish language, both written and oral communication.
Sound working knowledge of all Windows/Mac OS X operating systems and associated web browsers Internet Explorer, Chrome, Safari and Firefox.
Proven experience of supporting mobile apps, both iOS and Android, as well as Cloud based reporting systems.
Knowledge and experience of providing support across a number of social media channels.
Innate ability to troubleshoot and problem solve issues while exhibiting strong customer service skills and excellent phone acumen.
Strong verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
Superior phone acumen and ability to show empathy to customers.
Ability to retain detailed information, troubleshoot and solve problems.
Strong proficiency in troubleshooting issues and thinking through problems.
Able to work flexible hours on a rotating schedule including evenings, holidays and weekend.
Ability to work independently with supervision as required and with other departments.
Desire, drive and willingness to be part of a very fast-moving company.
Preferred Qualifications:
Technically proficient skill set in the areas of troubleshooting medical devices.
Multi-lingual candidates; covering English and Spanish supported language in our direct markets.
Degree level educated in a computer-based discipline.
What you’ll get:
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
Experience and Education
Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
#LI-Hybrid
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Technical Support Representative 2 - Dexcom

Technical Support Representative 2

You must have M365 expertise, knowledge of licensing, strong presentation skills, mid-level PowerShell and Dataverse understanding, and excellent communication for both technical and non-technical audiences.

You will manage M365 tools, administer SharePoint and Teams, analyze data, establish governance, support users, create reports, and collaborate with partners on intranet redesign.

Software Engineering

<div>The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. 
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
 
The Infrastructure Engineering and CloudOps Team is a global organization that supports all critical infrastructure and cloud services with a security and automation first mindset and practice. The team is involved in many projects to improve our capabilities and services offered to the entire company. We lead the way in setting the standards and best practices for running and maintaining such platforms. 
<div> 
Where you come in:
 
<ul><li>You will maintain the operation of communication/collaboration tools, applications, and template creation within the Microsoft 365 suite.
</li><li>You will administer existing SharePoint &amp; Teams environment permissions, data size, and guest access.
</li><li>You will perform data analysis, automate processes, and create custom applications using the Microsoft Power Platform toolset.
</li><li>You will establish governance and usage policies for SharePoint, MS Teams, and other M365 collaboration tools.
</li><li>You will enable and customize 3rd party applications to work with the Microsoft 365 framework.
</li><li>You will compile and maintain KPIs for organizational adoption and usage of M365 products and suggest directions to best leverage these tools.
</li><li>You will compile reports as needed for internal audit compliance reporting.
</li><li>You will respond to end-user requests and provide support regarding M365 Collaboration tools.
</li><li>You will act as mediator between strategy partners, implementation partners, corporate communications, and IT in the redesign and reimplementation of the corporate intranet.
</li><li>You will assist and recommend M365 tools in alignment with InfoSec and other governing body directives to support the development of internal applications. 
</li></ul></div><div> 
What makes you successful:
 
<ul><li>You have expertise and experience with M365, SharePoint, Teams, PowerApps, Power BI, OneDrive, and Yammer/Viva.
</li><li>You have a deep understanding of Microsoft 365 licensing and license optimization strategies for communication tools.
</li><li>You possess in-depth knowledge of the Microsoft roadmap and future directions for M365 and related technologies.
</li><li>You have sharpened presentation skills, especially in front of VP/Exec Level audiences.
</li><li>You have excellent problem-solving skills.
</li><li>You have mid-level expertise in PowerShell programming and scripting.
</li><li>You have a mid-level understanding of Microsoft Dataverse, Microsoft Graph, and integrating external data sources with M365.
</li><li>You have strong and responsive communication and collaboration skills.
</li><li>You have the ability to translate between technical and non-technical audiences and communicate concepts effectively.
</li><li>You have a strong understanding of the MS technological ecosphere and a history of making decisions and recommendations about direction. 
</li></ul></div><div>What you&rsquo;ll get:
 
<ul><li>A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
</li><li>A full and comprehensive benefits program.
</li><li>Growth opportunities on a global scale.
</li><li>Access to career development through in-house learning programs and/or qualified tuition reimbursement.
</li><li>An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
</li></ul>#LI-Hybrid 
 
</div>To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.</div>

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:

The Infrastructure Engineering and CloudOps Team is a global organization that supports all critical infrastructure and cloud services with a security and automation first mindset and practice. The team is involved in many projects to improve our capabilities and services offered to the entire company. We lead the way in setting the standards and best practices for running and maintaining such platforms.

Where you come in:

You will maintain the operation of communication/collaboration tools, applications, and template creation within the Microsoft 365 suite.
You will administer existing SharePoint & Teams environment permissions, data size, and guest access.
You will perform data analysis, automate processes, and create custom applications using the Microsoft Power Platform toolset.
You will establish governance and usage policies for SharePoint, MS Teams, and other M365 collaboration tools.
You will enable and customize 3rd party applications to work with the Microsoft 365 framework.
You will compile and maintain KPIs for organizational adoption and usage of M365 products and suggest directions to best leverage these tools.
You will compile reports as needed for internal audit compliance reporting.
You will respond to end-user requests and provide support regarding M365 Collaboration tools.
You will act as mediator between strategy partners, implementation partners, corporate communications, and IT in the redesign and reimplementation of the corporate intranet.
You will assist and recommend M365 tools in alignment with InfoSec and other governing body directives to support the development of internal applications.

What makes you successful:

You have expertise and experience with M365, SharePoint, Teams, PowerApps, Power BI, OneDrive, and Yammer/Viva.
You have a deep understanding of Microsoft 365 licensing and license optimization strategies for communication tools.
You possess in-depth knowledge of the Microsoft roadmap and future directions for M365 and related technologies.
You have sharpened presentation skills, especially in front of VP/Exec Level audiences.
You have excellent problem-solving skills.
You have mid-level expertise in PowerShell programming and scripting.
You have a mid-level understanding of Microsoft Dataverse, Microsoft Graph, and integrating external data sources with M365.
You have strong and responsive communication and collaboration skills.
You have the ability to translate between technical and non-technical audiences and communicate concepts effectively.
You have a strong understanding of the MS technological ecosphere and a history of making decisions and recommendations about direction.
What you’ll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

M365 Administrator - Dexcom

M365 Administrator

You should have 2+ years of call center team leadership, strong troubleshooting skills, excellent communication, customer service expertise, and experience in training. Must achieve performance goals.

You will lead and coach the Technical Support team, manage schedules, meet performance metrics, enhance processes, train staff, and address customer escalations while ensuring quality service.

People, HR & Administration

<div>The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. 
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Position Summary:
As a Supervisor, Technical Support at Dexcom, you will lead a team that interacts with patients, parents, and caregivers for people affected by diabetes that use Dexcom products. Your team&rsquo;s assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. By tapping into your technical expertise and superior communication skills, you can supervise, coach, monitor and develop your customer support team to ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable.
Essential Duties and Responsibilities:
<ul><li>Lead and motivate the Technical Support team: Provide performance feedback and coaching for members of the team with a focus on quality and service effectiveness, Dexcom products, regulatory guidelines, and high standards of customer experience.
</li><li>Meet or exceed monthly, quarterly, and annual department metrics.
</li><li>Deliver action plans to your Manager on how to achieve performance standards.
</li><li>Manage daily work schedules of direct reports to ensure adequate staffing, exceptional transactional quality, and unsurpassed responsiveness in all activities, as well as addressing attendance and performance issues.
</li><li>Establish exceptional relationships with various departments, consultants, external providers, and leadership, resulting in increased process efficiency, improved communications, and reduced cycle time.
</li><li>Utilize various sources of data for analysis, suggest opportunities for process improvements, and implement system changes throughout the team.
</li><li>Train employees on operational processes and available tools. Plan for intermediate and long-term department needs, computer systems, training, facilities, and supplies.
</li><li>This is a working supervisor position, responding to customer escalations and contributing to workload queues when service levels have been exceeded.
</li></ul>Required Qualifications:
<ul><li>Team supervisor experience working in call center or shared services setting
</li><li>Typically requires a Bachelors degree with 5-8 years of industry experience.
</li><li>At least 2 years of experience leading a voice team providing customer service or technical support
</li><li>Proven ability to troubleshoot in a fast-paced, customer-facing role.
</li><li>Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
</li><li>Collaboratively work with other departments in a positive goal - oriented manner. Demonstrate sensitivity regarding timeline obstacles.
</li><li>Excellent customer service skills. Consistent top customer service quality feedback.
</li><li>Ability to generate reports, graphs, process instructions, flowcharts.
</li><li>Ability to retain detailed information and solve complex problems.
</li><li>Display a complete understanding and follow through of all Technical Support policies and procedures.
</li><li>Exceeds individual requirements, and able to answer questions from other TS reps, encouraging team environment.
</li><li>Proven capability to handle challenging situations.
</li><li>Positive attitude with a passion and drive to be amazing!
</li><li>Must be an effective trainer and team coach including advanced cross training experience.
</li><li>Achieve service level goals and quality targets, managing and coaching employees to department performance standards.
</li><li>Identify efficiency opportunities and ensures proactive and professional communication with multiple department - based peers.
</li><li>Provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials and ensuring goal achievement.
</li><li>Implement, communicate and interprets new and existing policies and procedure to staff members.
</li><li>Partner with Field Sales, Inside Sales, Quality, Regulatory and other departments to resolve issues pertaining to customer support and new product launches.
</li><li>Work cross functionally, collaboratively with leadership and external business partners.
</li><li>Proven experience in leading teams and delivering results. Able to work flexible hours on a rotating schedule that includes evenings, holidays and weekends.
</li></ul>Travel Required:
<ul><li>Up to 25%
</li></ul>To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.</div>

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Position Summary:
As a Supervisor, Technical Support at Dexcom, you will lead a team that interacts with patients, parents, and caregivers for people affected by diabetes that use Dexcom products. Your team’s assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. By tapping into your technical expertise and superior communication skills, you can supervise, coach, monitor and develop your customer support team to ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable.
Essential Duties and Responsibilities:
Lead and motivate the Technical Support team: Provide performance feedback and coaching for members of the team with a focus on quality and service effectiveness, Dexcom products, regulatory guidelines, and high standards of customer experience.
Meet or exceed monthly, quarterly, and annual department metrics.
Deliver action plans to your Manager on how to achieve performance standards.
Manage daily work schedules of direct reports to ensure adequate staffing, exceptional transactional quality, and unsurpassed responsiveness in all activities, as well as addressing attendance and performance issues.
Establish exceptional relationships with various departments, consultants, external providers, and leadership, resulting in increased process efficiency, improved communications, and reduced cycle time.
Utilize various sources of data for analysis, suggest opportunities for process improvements, and implement system changes throughout the team.
Train employees on operational processes and available tools. Plan for intermediate and long-term department needs, computer systems, training, facilities, and supplies.
This is a working supervisor position, responding to customer escalations and contributing to workload queues when service levels have been exceeded.
Required Qualifications:
Team supervisor experience working in call center or shared services setting
Typically requires a Bachelors degree with 5-8 years of industry experience.
At least 2 years of experience leading a voice team providing customer service or technical support
Proven ability to troubleshoot in a fast-paced, customer-facing role.
Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
Collaboratively work with other departments in a positive goal - oriented manner. Demonstrate sensitivity regarding timeline obstacles.
Excellent customer service skills. Consistent top customer service quality feedback.
Ability to generate reports, graphs, process instructions, flowcharts.
Ability to retain detailed information and solve complex problems.
Display a complete understanding and follow through of all Technical Support policies and procedures.
Exceeds individual requirements, and able to answer questions from other TS reps, encouraging team environment.
Proven capability to handle challenging situations.
Positive attitude with a passion and drive to be amazing!
Must be an effective trainer and team coach including advanced cross training experience.
Achieve service level goals and quality targets, managing and coaching employees to department performance standards.
Identify efficiency opportunities and ensures proactive and professional communication with multiple department - based peers.
Provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials and ensuring goal achievement.
Implement, communicate and interprets new and existing policies and procedure to staff members.
Partner with Field Sales, Inside Sales, Quality, Regulatory and other departments to resolve issues pertaining to customer support and new product launches.
Work cross functionally, collaboratively with leadership and external business partners.
Proven experience in leading teams and delivering results. Able to work flexible hours on a rotating schedule that includes evenings, holidays and weekends.
Travel Required:
Up to 25%
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Dexcom

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