9% pension contribution

Generous Holidays

Life Insurance

Income Protection

Large

A world where insurance is personal, inclusive and a force for good: that’s our vision.
And it’s well within reach.
We’ve been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future.
After 40 years of innovation, we’re still leading the way today.
Our business is full of brilliant individuals working together to reimagine insurance.
Together, we’re one of a kind.

Our brands
We’re home to variety and expertise on a huge scale.
Strong values, distinctive qualities, and great people. That’s the secret to building some of the nation’s best-known brands.

Direct Line
Churchill
Privilege
Green Flag
NIG
Darwin
DLG Legal Services
DLG Auto Services
DLG Partnerships

Collectively we help every business within
our group aim higher. Standing shoulder-to-shoulder to stand out in the market, we
want to be an insurance company of the
future. And with so many areas to choose
from, your ambitions are welcome here.
See your opportunity to start a career
that’s varied, distinct and exciting.

Finance

Direct Line Group

You need excellent customer service skills, prior telephone experience, strong attention to detail, and the ability to organize and prioritize workloads effectively.

You will assess and process legal expenses claims, communicate with customers about their claims, appoint legal representatives, and ensure a positive customer experience throughout.

Legal

Bristol

<ul><li>Location:&nbsp;Bristol,&nbsp;Hybrid&nbsp;model (2 days a week in the&nbsp;office)</li><li>Contract:&nbsp;Fulltime, Permanent</li></ul>Let’s be brilliant for our customersAt Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues, and shareholders.Purpose of Role:The purpose of the Legal Expenses Claims department Is to enable our&nbsp;customers to get access to justice,&nbsp;for them to recover compensation or another kind of legal remedy from the person who has wronged them,&nbsp;and for them to do this without fear of paying hefty legal bills.We’re often helping our customers through some of the most challenging periods of their lives, where they're being impacted physically, financially, or where their home or employment is jeopardised. This means we’re dealing with a huge range of issues, complexity, and often very challenging customer vulnerability and behaviours.What you'll be doing:&nbsp;​Our Legal Expenses policies give our customers protection when they need to take legal action against someone, in order to get compensation or other legal remedy. The types of claims our customers make range from personal injury following car accidents, disputes with employers or contractors, to neighbour disputes.Main responsibilities:<ul><li>Assessing and processing legal expenses claims enquiries and acting as the first point of contact for new and existing customers</li><li>Speaking with our customers about their new claim, specifically in relation to legal representation</li><li>Helping customers understand the next steps in their legal claim journey and relaying meaningful regulatory notices, and providing decisions in writing</li><li>Appointing legal representatives to act for our customers and collaborating closely with our preferred law firms</li><li>Interacting with our other claims teams and business areas to progress claims or resolve customer concerns</li><li>Providing an excellent customer experience throughout the claims process on both incoming and outgoing calls</li></ul>What we’re looking for:We are currently recruiting for aNew Claims Handler&nbsp;to join our&nbsp;Legal Expenses Claims&nbsp;team on a&nbsp;full-time&nbsp;permanent basis - to be based at our&nbsp;Bristol&nbsp;Office.Skills you will need:<ul><li>Excellent customer service skills</li><li>Previous experience of dealing with customers by telephone would be desirable</li><li>High attention to detail</li><li>Ability to organise and prioritise workloads</li></ul>What we offer in return:We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:<ul><li>9% employer contributed pension</li><li>50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover</li><li>Additional optional Health and Dental insurance</li><li>Generous holidays</li><li>Buy as you earn share scheme</li><li>Employee discounts and cashback</li><li>Opportunity to apply to our customer service and data apprenticeship to develop skills for the future</li><li>Plus many more</li></ul>Ways of Working:Our&nbsp;hybrid&nbsp;model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and&nbsp;office&nbsp;working. When you'll be in the&nbsp;office&nbsp;depends on your role and team, you will be required to spend 2 days a week in the&nbsp;office.This role does require occasional travelFor more information about our flexible working approach click&nbsp;here.Working hours:&nbsp;35 hours a week Monday- FridayBeing yourselfDifference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.Together we're one of a kind#LI-PK1 #Hybrid

Location: Bristol, Hybrid model (2 days a week in the office)Contract: Fulltime, PermanentLet’s be brilliant for our customersAt Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues, and shareholders.Purpose of Role:The purpose of the Legal Expenses Claims department Is to enable our customers to get access to justice, for them to recover compensation or another kind of legal remedy from the person who has wronged them, and for them to do this without fear of paying hefty legal bills.We’re often helping our customers through some of the most challenging periods of their lives, where they're being impacted physically, financially, or where their home or employment is jeopardised. This means we’re dealing with a huge range of issues, complexity, and often very challenging customer vulnerability and behaviours.What you'll be doing: ​Our Legal Expenses policies give our customers protection when they need to take legal action against someone, in order to get compensation or other legal remedy. The types of claims our customers make range from personal injury following car accidents, disputes with employers or contractors, to neighbour disputes.Main responsibilities:Assessing and processing legal expenses claims enquiries and acting as the first point of contact for new and existing customersSpeaking with our customers about their new claim, specifically in relation to legal representationHelping customers understand the next steps in their legal claim journey and relaying meaningful regulatory notices, and providing decisions in writingAppointing legal representatives to act for our customers and collaborating closely with our preferred law firmsInteracting with our other claims teams and business areas to progress claims or resolve customer concernsProviding an excellent customer experience throughout the claims process on both incoming and outgoing callsWhat we’re looking for:We are currently recruiting for aNew Claims Handler to join our Legal Expenses Claims team on a full-time permanent basis - to be based at our Bristol Office.Skills you will need:Excellent customer service skillsPrevious experience of dealing with customers by telephone would be desirableHigh attention to detailAbility to organise and prioritise workloadsWhat we offer in return:We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:9% employer contributed pension50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceGenerous holidaysBuy as you earn share schemeEmployee discounts and cashbackOpportunity to apply to our customer service and data apprenticeship to develop skills for the futurePlus many moreWays of Working:Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the office depends on your role and team, you will be required to spend 2 days a week in the office.This role does require occasional travelFor more information about our flexible working approach click here.Working hours: 35 hours a week Monday- FridayBeing yourselfDifference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.Together we're one of a kind#LI-PK1 #Hybrid

Legal Expenses New Claims Handler - Direct Line Group

Legal Expenses New Claims Handler

You should be a qualified solicitor or legal executive with contract litigation experience, managing small claims, and preferably have professional negligence or inheritance claims experience.

You will provide clear legal advice, manage client expectations, settle claims, maintain accurate records, identify learning needs, and contribute to continuous improvement initiatives.

Leeds

The role:<ul><li>Reporting to Contracts Team Leader, you will be taking initial instructions and providing clear and accurate legal advice on a varied caseload, including consumer contracts, professional negligence, and inheritance matters. This will involve progressing claims pro-actively and in a timely manner in line with the terms of the client’s legal expenses insurance policy.</li></ul> What you will be doing:<ul><li>You will provide accurate and clear legal advice, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients.</li><li>Take all reasonable steps to settle claims and recover costs.</li><li>Record time spent accurately and maintain accurate system records.</li><li>Identify learning &amp; development needs and opportunities for self and wider team progression.</li><li>Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives, you will be supported in generating new ideas with all ideas welcomed and encouraged.</li></ul> What we are looking for:<ul><li>Solicitor or Legal Executive, or have experience at an equivalent level</li><li>Good understanding of contract litigation with experience of managing small claim and fast track litigation.</li><li>Professional negligence or inheritance claims experience is desirable</li><li>Experience of collaborating within a high performing team</li></ul>

The role:Reporting to Contracts Team Leader, you will be taking initial instructions and providing clear and accurate legal advice on a varied caseload, including consumer contracts, professional negligence, and inheritance matters. This will involve progressing claims pro-actively and in a timely manner in line with the terms of the client’s legal expenses insurance policy. What you will be doing:You will provide accurate and clear legal advice, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients.Take all reasonable steps to settle claims and recover costs.Record time spent accurately and maintain accurate system records.Identify learning & development needs and opportunities for self and wider team progression.Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives, you will be supported in generating new ideas with all ideas welcomed and encouraged. What we are looking for:Solicitor or Legal Executive, or have experience at an equivalent levelGood understanding of contract litigation with experience of managing small claim and fast track litigation.Professional negligence or inheritance claims experience is desirableExperience of collaborating within a high performing team

Civil Litigator - Direct Line Group

<div>
 About us
 At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.
 
 We have an exciting opportunity for an experienced Civil Litigator to join DLG Legal Services, on a full time, permanent basis.
 
 This position can be based from either our Bristol or Leeds offices (Hybrid working)
 
 The role
 
 Reporting to Contracts Team Leader, you will be taking initial instructions and providing clear and accurate legal advice on a varied caseload, including consumer contracts, professional negligence, and inheritance matters. This will involve progressing claims pro-actively and in a timely manner in line with the terms of the client’s legal expenses insurance policy.
 
 What you will be doing
 You will provide accurate and clear legal advice, managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly; always ensuring the fair treatment of clients.
 Take all reasonable steps to settle claims and recover costs.
 Record time spent accurately and maintain accurate system records.
 Identify learning &amp; development needs and opportunities for self and wider team progression.
 Support the strategic development of department best practice, product performance, and the customer experience through continuous improvement initiatives, you will be supported in generating new ideas with all ideas welcomed and encouraged.
 
 What we are looking for
 <ul>
 <li> Solicitor or Legal Executive, or have experience at an equivalent level</li>
 <li> Good understanding of contract litigation with experience of managing small claim and fast track litigation.</li>
 <li> Professional negligence or inheritance claims experience is desirable</li>
 <li> Experience of collaborating within a high performing team</li>
 </ul>
 
 Location: Bristol (BS1 6JX) or Leeds (LS1 4AZ)
 Home Working: Hybrid model (2 days from the office, 3 days from home)
 Working hours: 35 hour per week (Monday - Friday)
 
 Ways of Working
 Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
 How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.
 
 Benefits
 We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:
 9% Private Pension
 Up to 10% Annual performance base bonus
 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
 Additional optional Health and Dental insurance
 EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
 Generous holidays
 Buy as you earn share scheme
 Employee discounts and cashback
 Plus many more
 
 Life at Direct Line Group
 Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.
 We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.
 If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
 
 #LI-PK1 #Hybrid
</div>

Civil Litigator

You must have insurance pricing experience or a Mathematics degree, adapt to change, learn software like Radar and Alteryx, and be a collaborative problem solver.

You will analyze pricing performance, provide insights for business decisions, develop pricing models, monitor trading performance, plan and deliver projects, collaborate with peers, improve processes, stay informed on industry issues, manage risks, ensure compliance, and uphold company values.

Data

<ul><li>As a Pricing Analyst you’ll join the wider Pricing &amp; Underwriting team, pro-actively planning and managing your own tasks to ensure the timely and accurate delivery of projects, and engaging in technical discussions with both external suppliers and internal stakeholders to ensure current and future business needs are met.</li></ul>

As a Pricing Analyst you’ll join the wider Pricing & Underwriting team, pro-actively planning and managing your own tasks to ensure the timely and accurate delivery of projects, and engaging in technical discussions with both external suppliers and internal stakeholders to ensure current and future business needs are met.

Direct Line Group

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