Large

As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems.

In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders.

Elsevier employs 8,700 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. 

With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.


Consulting

Elsevier

Because informed decisions lead to better outcomes

You should have 5+ years in software product development, experience in Agile/Scrum, strong data-driven decision-making, excellent communication skills, and knowledge of the publishing industry is a plus.

You will develop ethics investigation tools, collaborate with experts, generate product ideas, test hypotheses quantitatively, evaluate third-party options, and create development plans and business cases.

Data

Product

Oxford

Looking to advance your career in Product Management?<br><br>Passionate about developing impactful solutions?<br><br>About Our Team<br><br>Elsevier’s Science, Technology, and Medical Journals (STMJ) division handles over 2000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience.<br><br>About The Role<br><br>We seek a Senior Product Manager to ensure the trust and integrity of our published content. You will manage internal investigative tools and assess third-party capabilities. Ideal candidates have extensive Product Management experience in developing software, specifically for tools to support and optimize analysis or investigative activities. The candidate should have a strong understanding of data and be comfortable with complexity, and should have demonstrated successful collaboration across organizational boundaries.<br><br>This role is based in Oxford or London, with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users of the tools.<br><br>Responsibilities<br><br><br> * Develop and implement tools for internal investigations in ethics and integrity.<br> * Collaborate with ethics experts to identify needs and develop solutions.<br> * Generate new ideas from product data and engage in product discovery.<br> * Define and evaluate product hypotheses in a quantitative manner, such as AB testing<br> * Monitor and evaluate third-party capabilities and lead integration where relevant.<br> * Create product development plans, conduct product-level opportunity assessment, and contribute to business case development.<br>   <br>   <br><br>Requirements<br><br><br> * 5+ years in software product development, especially analysis/investigative tools.<br> * Experienced with relevant technologies, tools, and platforms, including Agile, Scrum, and other product development methodologies<br> * Strong demonstration of data-driven decision-making and experimentation.<br> * Passion for user problem-solving.<br> * Proven competencies in digital product management, especially excelling at assessing difficult trade-offs and setting clear priorities for the product roadmap to deliver maximum value.<br> * Long-term ownership and success in product lifecycle strategy and planning, including the release of multiple products and features.<br> * Strong communication and collaboration skills.<br> * Self-starter with an enthusiastic, inquisitive nature, and ability to deal with ambiguity and embrace change.<br> * Technically savvy: ability to understand the dynamics and workings of complex pieces of software, and how this impacts product decisions.<br> * Existing knowledge of Publishing industry and workflows is a plus.<br>   <br>   <br><br>Work in a way that works for you<br><br>We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.<br><br><br> * Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive<br>   <br>   <br><br>Working for you<br><br>Benefits<br><br>We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:<br><br><br> * Generous holiday allowance with the option to buy additional days<br> * Health screening, eye care vouchers and private medical benefits<br> * Wellbeing programs<br> * Life assurance<br> * Access to a competitive contributory pension scheme<br> * Save As You Earn share option scheme<br> * Travel Season ticket loan<br> * Electric Vehicle Scheme<br> * Optional Dental Insurance<br> * Maternity, paternity and shared parental leave<br> * Employee Assistance Programme<br> * Access to emergency care for both the elderly and children<br> * RECARES days, giving you time to support the charities and causes that matter to you<br> * Access to employee resource groups with dedicated time to volunteer<br> * Access to extensive learning and development resources<br> * Access to employee discounts scheme via Perks at Work<br>   <br>   <br><br>About The Business<br><br>A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.<br><br>Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.<br><br>Please read our Candidate Privacy Policy.

Looking to advance your career in Product Management?Passionate about developing impactful solutions?About Our TeamElsevier’s Science, Technology, and Medical Journals (STMJ) division handles over 2000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience.About The RoleWe seek a Senior Product Manager to ensure the trust and integrity of our published content. You will manage internal investigative tools and assess third-party capabilities. Ideal candidates have extensive Product Management experience in developing software, specifically for tools to support and optimize analysis or investigative activities. The candidate should have a strong understanding of data and be comfortable with complexity, and should have demonstrated successful collaboration across organizational boundaries.This role is based in Oxford or London, with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users of the tools.Responsibilities * Develop and implement tools for internal investigations in ethics and integrity. * Collaborate with ethics experts to identify needs and develop solutions. * Generate new ideas from product data and engage in product discovery. * Define and evaluate product hypotheses in a quantitative manner, such as AB testing * Monitor and evaluate third-party capabilities and lead integration where relevant. * Create product development plans, conduct product-level opportunity assessment, and contribute to business case development.      Requirements * 5+ years in software product development, especially analysis/investigative tools. * Experienced with relevant technologies, tools, and platforms, including Agile, Scrum, and other product development methodologies * Strong demonstration of data-driven decision-making and experimentation. * Passion for user problem-solving. * Proven competencies in digital product management, especially excelling at assessing difficult trade-offs and setting clear priorities for the product roadmap to deliver maximum value. * Long-term ownership and success in product lifecycle strategy and planning, including the release of multiple products and features. * Strong communication and collaboration skills. * Self-starter with an enthusiastic, inquisitive nature, and ability to deal with ambiguity and embrace change. * Technically savvy: ability to understand the dynamics and workings of complex pieces of software, and how this impacts product decisions. * Existing knowledge of Publishing industry and workflows is a plus.      Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. * Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive      Working for youBenefitsWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: * Generous holiday allowance with the option to buy additional days * Health screening, eye care vouchers and private medical benefits * Wellbeing programs * Life assurance * Access to a competitive contributory pension scheme * Save As You Earn share option scheme * Travel Season ticket loan * Electric Vehicle Scheme * Optional Dental Insurance * Maternity, paternity and shared parental leave * Employee Assistance Programme * Access to emergency care for both the elderly and children * RECARES days, giving you time to support the charities and causes that matter to you * Access to employee resource groups with dedicated time to volunteer * Access to extensive learning and development resources * Access to employee discounts scheme via Perks at Work      About The BusinessA global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.Please read our Candidate Privacy Policy.

Senior Product Manager - Elsevier

&lt;strong&gt;Looking to advance your career in Product Management?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Passionate about developing impactful solutions?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;About Our Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Elsevier’s Science, Technology, and Medical Journals (STMJ) division handles over 2000 journals. Our &lt;strong&gt;Customer Experience &amp;amp; Innovation&lt;/strong&gt; (CE&amp;amp;I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We seek a &lt;strong&gt;Senior Product Manager&lt;/strong&gt; to ensure the trust and integrity of our published content. You will manage internal investigative tools and assess third-party capabilities. Ideal candidates have extensive Product Management experience in developing software, specifically for tools to support and optimize analysis or investigative activities. The candidate should have a strong understanding of data and be comfortable with complexity, and should have demonstrated successful collaboration across organizational boundaries.&lt;br&gt;&lt;br&gt;This role is based in Oxford or London, with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users of the tools.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Develop and implement tools for internal investigations in ethics and integrity. &lt;/li&gt;&lt;li&gt;Collaborate with ethics experts to identify needs and develop solutions. &lt;/li&gt;&lt;li&gt;Generate new ideas from product data and engage in product discovery. &lt;/li&gt;&lt;li&gt;Define and evaluate product hypotheses in a quantitative manner, such as AB testing &lt;/li&gt;&lt;li&gt;Monitor and evaluate third-party capabilities and lead integration where relevant. &lt;/li&gt;&lt;li&gt;Create product development plans, conduct product-level opportunity assessment, and contribute to business case development. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;5+ years in software product development, especially analysis/investigative tools. &lt;/li&gt;&lt;li&gt;Experienced with relevant technologies, tools, and platforms, including Agile, Scrum, and other product development methodologies &lt;/li&gt;&lt;li&gt;Strong demonstration of data-driven decision-making and experimentation. &lt;/li&gt;&lt;li&gt;Passion for user problem-solving. &lt;/li&gt;&lt;li&gt;Proven competencies in digital product management, especially excelling at assessing difficult trade-offs and setting clear priorities for the product roadmap to deliver maximum value. &lt;/li&gt;&lt;li&gt;Long-term ownership and success in product lifecycle strategy and planning, including the release of multiple products and features. &lt;/li&gt;&lt;li&gt;Strong communication and collaboration skills. &lt;/li&gt;&lt;li&gt;Self-starter with an enthusiastic, inquisitive nature, and ability to deal with ambiguity and embrace change. &lt;/li&gt;&lt;li&gt;Technically savvy: ability to understand the dynamics and workings of complex pieces of software, and how this impacts product decisions. &lt;/li&gt;&lt;li&gt;Existing knowledge of Publishing industry and workflows is a plus. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Work in a way that works for you&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Working for you&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Generous holiday allowance with the option to buy additional days &lt;/li&gt;&lt;li&gt;Health screening, eye care vouchers and private medical benefits &lt;/li&gt;&lt;li&gt;Wellbeing programs &lt;/li&gt;&lt;li&gt;Life assurance &lt;/li&gt;&lt;li&gt;Access to a competitive contributory pension scheme &lt;/li&gt;&lt;li&gt;Save As You Earn share option scheme &lt;/li&gt;&lt;li&gt;Travel Season ticket loan &lt;/li&gt;&lt;li&gt;Electric Vehicle Scheme &lt;/li&gt;&lt;li&gt;Optional Dental Insurance &lt;/li&gt;&lt;li&gt;Maternity, paternity and shared parental leave &lt;/li&gt;&lt;li&gt;Employee Assistance Programme &lt;/li&gt;&lt;li&gt;Access to emergency care for both the elderly and children &lt;/li&gt;&lt;li&gt;RECARES days, giving you time to support the charities and causes that matter to you &lt;/li&gt;&lt;li&gt;Access to employee resource groups with dedicated time to volunteer &lt;/li&gt;&lt;li&gt;Access to extensive learning and development resources &lt;/li&gt;&lt;li&gt;Access to employee discounts scheme via Perks at Work &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About The Business&lt;br&gt;&lt;br&gt;&lt;/strong&gt;A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.&lt;br&gt;&lt;br&gt;Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.&lt;br&gt;&lt;br&gt;Please read our Candidate Privacy Policy.

Senior Product Manager

You need 2-5 years in Operations, strong customer service, problem-solving skills, shift flexibility, Excel proficiency, fluent English, and the ability to work in a team.

You will ensure excellent customer experience, manage renewals and queries, conduct audits, handle requests efficiently, and implement process improvements through root cause analysis and CAPAs.

Customer Relations

Business, Operations & Strategy

Chennai

<div></div><div><div>Position: CS &amp; OTC Associate<br>
Are you someone who thrives on being an essential part of the PJOP Order to Cash department? Do you have a passion for delivering exceptional customer experiences, both internally and externally?</div><div></div><div>
Join Our Team: Our PJOP team is dedicated to providing top-notch administrative support to our sales representatives and channel partners. Working collaboratively with our sales team and customers, we strive to ensure exceptional customer experiences through our support and problem-solving skills.</div><div><br>
About the Role: As a CS &amp; OTC Associate, you will be responsible for managing orders from internal customers across a range of products. You will play a crucial role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning,<br>
development, and creating insightful reports to share knowledge and drive improvements.</div><div><br>
Responsibilities:<br>
<ul><li>Maintain a high level of customer experience</li><li>Utilize Delta and Advantage applications effectively</li><li>Conduct regular quality audits for individual and team deliverables</li><li>Take ownership of assignments and collaborate with Suppliers, Distributions team and finance in the renewals process</li><li>Work with internal stakeholders to process renewals, cancellations, refunds, and other requests efficiently</li><li>Ensure timely and quality processing of all assigned activities</li><li>Professionally handle customer queries via email</li><li>Adhere to business/process requirements as per SOP/Training Module</li><li>Conduct Root Cause Analysis for escalations and implement appropriate CAPAs</li></ul>
Requirements:<br>
<ul><li>2 to 5 years of experience (preferably in Operations)</li><li>Willingness to work in shifts</li><li>Strong customer service experience</li><li>Excellent problem-solving skills</li><li>Ability to adapt to a fast-paced administrative environment</li><li>Proficiency in Microsoft Office, especially Excel</li><li>Fluent in English (verbal and written)</li><li>Strong communication and collaboration skills</li><li>Ability to work effectively in a team and matrix organization</li></ul></div><div>
Work in a way that works for you</div><div>
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</div><div>
Working for you</div><div>
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:</div><ul><li>Comprehensive Health Insurance: Covers you, your immediate family, and parents.</li><li>Enhanced Health Insurance Options: Competitive rates negotiated by the company.</li><li>Group Life Insurance: Ensuring financial security for your loved ones.</li><li>Group Accident Insurance: Extra protection for accidental death and permanent disablement.</li><li>Flexible Working Arrangement: Achieve a harmonious work-life balance.</li><li>Employee Assistance Program: Access support for personal and work-related challenges.</li><li>Medical Screening: Your well-being is a top priority.</li><li>Modern Family Benefits: Maternity, paternity, and adoption support.</li><li>Long-Service Awards: Recognizing dedication and commitment.</li><li>New Baby Gift: Celebrating the joy of parenthood.</li><li>Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.</li><li>Free Transport pick up and drop from the home -office - home (applies in Chennai).</li></ul><div>
 About the Business</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals&rsquo; advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world&rsquo;s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div></div><div>
-</div><div></div><div>
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: <div>https://forms.office.com/r/eVgFxjLmAK</div> , or please contact 1-855-833-5120.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div></div>

Position: CS & OTC Associate
Are you someone who thrives on being an essential part of the PJOP Order to Cash department? Do you have a passion for delivering exceptional customer experiences, both internally and externally?
Join Our Team: Our PJOP team is dedicated to providing top-notch administrative support to our sales representatives and channel partners. Working collaboratively with our sales team and customers, we strive to ensure exceptional customer experiences through our support and problem-solving skills.
About the Role: As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products. You will play a crucial role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning,
development, and creating insightful reports to share knowledge and drive improvements.
Responsibilities:
Maintain a high level of customer experienceUtilize Delta and Advantage applications effectivelyConduct regular quality audits for individual and team deliverablesTake ownership of assignments and collaborate with Suppliers, Distributions team and finance in the renewals processWork with internal stakeholders to process renewals, cancellations, refunds, and other requests efficientlyEnsure timely and quality processing of all assigned activitiesProfessionally handle customer queries via emailAdhere to business/process requirements as per SOP/Training ModuleConduct Root Cause Analysis for escalations and implement appropriate CAPAs
Requirements:
2 to 5 years of experience (preferably in Operations)Willingness to work in shiftsStrong customer service experienceExcellent problem-solving skillsAbility to adapt to a fast-paced administrative environmentProficiency in Microsoft Office, especially ExcelFluent in English (verbal and written)Strong communication and collaboration skillsAbility to work effectively in a team and matrix organization
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Comprehensive Health Insurance: Covers you, your immediate family, and parents.Enhanced Health Insurance Options: Competitive rates negotiated by the company.Group Life Insurance: Ensuring financial security for your loved ones.Group Accident Insurance: Extra protection for accidental death and permanent disablement.Flexible Working Arrangement: Achieve a harmonious work-life balance.Employee Assistance Program: Access support for personal and work-related challenges.Medical Screening: Your well-being is a top priority.Modern Family Benefits: Maternity, paternity, and adoption support.Long-Service Awards: Recognizing dedication and commitment.New Baby Gift: Celebrating the joy of parenthood.Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.Free Transport pick up and drop from the home -office - home (applies in Chennai).
 About the Business
A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
-
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy.

CS&OTC Associate - Elsevier

CS&OTC Associate

You need a relevant bachelor’s degree, project coordination experience, strong organizational skills, client-facing readiness, proficiency in calendar management and data analysis, and familiarity with onboarding.

You will assist with onboarding, manage usage reports, coordinate client projects, oversee swag distribution, and ensure smooth team handoffs in Salesforce.

Education & Teaching

Do you excel in providing client satisfaction in a project coordination capacity?<br><br>Would you like to support clients in the Medical Education industry?<br><br>About The Team<br><br>Elsevier is passionate about medical education. Our motivating goal in everything we do is preparing today's students for successful careers in various healthcare professions. We accomplish this by ensuring today's higher learning institutions and educators are well equipped with the latest information, learning technology and assessment tools so they can effectively guide students in becoming tomorrow's leading health science experts and caregivers.<br><br>About The Role<br><br>The Academic Support Specialist will play a crucial role in ensuring smooth operations and client satisfaction within the academic support team. This position involves a combination of onboarding support, health check coordination, special client-facing project management, and handoff tracking to enhance client engagement and team efficiency.<br><br>Responsibilities<br><br>Onboarding Support:<br><br><br> * Assist with updating and standardizing onboarding templates and sequences for new B2B partners.<br> * Deploy new client swag with personalized cards from the ASM/team upon onboarding/renewal.<br> * Manage the creation and post-onboarding survey deployment utilizing Outreach/Gong Engage in partnership with the Academic Success Team.<br>   <br>   <br><br>Health Checks<br><br><br> * Pull usage data for analysis and reporting purposes at 3- and 6-month marks.<br> * Prepare usage report files and assist with academic journey PowerPoint decks for analysis and review on kick-off and health check calls for high-touch accounts.<br> * Set calendar reminders and outreach sequences for Academic Support Managers' health check outreach.<br>   <br>   <br><br>Special Client-Facing Project Coordination<br><br><br> * Manage promotion and outreach initiatives for events like Raise the Line Faculty Award Communication and other client-facing alerts and communication plans.<br> * Assist in managing conference and client visits calendar for the team.<br> * Formalize and oversee new SOP for new client and renewal swag packages and ordering in accordance with Elsevier gift policies.<br> * Coordinate client mailers and swag distribution as needed.<br>   <br>   <br><br>Handoff Tracking<br><br><br> * Champion the new handoff form process in Salesforce.<br> * Track handoff processes to ensure smooth transitions between team members.<br>   <br>   <br><br>Requirements<br><br><br> * Have a bachelor’s degree in a relevant field (Education, Business, Communication, etc.).<br> * Experience in project coordination and client-facing roles.<br> * Display exceptional organizational skills and attention to detail.<br> * Have positive demeanor, willingness to join client-facing calls and events as needed.<br> * Are Proficient in calendar management and data analysis.<br> * Have familiarity with onboarding processes and templates, or willingness to learn.<br> * Have knowledge of Salesforce, Outreach, Slack, High Spot, Microsoft Suite are highly valued.<br>   <br>   <br><br>Work in a way that works for you<br><br>We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.<br><br><br> * Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive<br>   <br>   <br><br>Working for you<br><br>Benefits<br><br>We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:<br><br><br> * Health plan benefits<br> * Employee Assistance Program<br> * Retirement Benefits<br> * Various Leave Programs<br> * Educational Assistance<br> * Disability, Life and Accidental Death Insurance<br> * Paid Vacation<br> * Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice<br>   <br>   <br><br>About The Business<br><br>A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Do you excel in providing client satisfaction in a project coordination capacity?Would you like to support clients in the Medical Education industry?About The TeamElsevier is passionate about medical education. Our motivating goal in everything we do is preparing today's students for successful careers in various healthcare professions. We accomplish this by ensuring today's higher learning institutions and educators are well equipped with the latest information, learning technology and assessment tools so they can effectively guide students in becoming tomorrow's leading health science experts and caregivers.About The RoleThe Academic Support Specialist will play a crucial role in ensuring smooth operations and client satisfaction within the academic support team. This position involves a combination of onboarding support, health check coordination, special client-facing project management, and handoff tracking to enhance client engagement and team efficiency.ResponsibilitiesOnboarding Support: * Assist with updating and standardizing onboarding templates and sequences for new B2B partners. * Deploy new client swag with personalized cards from the ASM/team upon onboarding/renewal. * Manage the creation and post-onboarding survey deployment utilizing Outreach/Gong Engage in partnership with the Academic Success Team.      Health Checks * Pull usage data for analysis and reporting purposes at 3- and 6-month marks. * Prepare usage report files and assist with academic journey PowerPoint decks for analysis and review on kick-off and health check calls for high-touch accounts. * Set calendar reminders and outreach sequences for Academic Support Managers' health check outreach.      Special Client-Facing Project Coordination * Manage promotion and outreach initiatives for events like Raise the Line Faculty Award Communication and other client-facing alerts and communication plans. * Assist in managing conference and client visits calendar for the team. * Formalize and oversee new SOP for new client and renewal swag packages and ordering in accordance with Elsevier gift policies. * Coordinate client mailers and swag distribution as needed.      Handoff Tracking * Champion the new handoff form process in Salesforce. * Track handoff processes to ensure smooth transitions between team members.      Requirements * Have a bachelor’s degree in a relevant field (Education, Business, Communication, etc.). * Experience in project coordination and client-facing roles. * Display exceptional organizational skills and attention to detail. * Have positive demeanor, willingness to join client-facing calls and events as needed. * Are Proficient in calendar management and data analysis. * Have familiarity with onboarding processes and templates, or willingness to learn. * Have knowledge of Salesforce, Outreach, Slack, High Spot, Microsoft Suite are highly valued.      Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. * Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive      Working for youBenefitsWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: * Health plan benefits * Employee Assistance Program * Retirement Benefits * Various Leave Programs * Educational Assistance * Disability, Life and Accidental Death Insurance * Paid Vacation * Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice      About The BusinessA global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Academic Support Specialist - Elsevier

&lt;strong&gt;Do you excel in providing client satisfaction in a project coordination capacity?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Would you like to support clients in the Medical Education industry?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Elsevier is passionate about medical education. Our motivating goal in everything we do is preparing today's students for successful careers in various healthcare professions. We accomplish this by ensuring today's higher learning institutions and educators are well equipped with the latest information, learning technology and assessment tools so they can effectively guide students in becoming tomorrow's leading health science experts and caregivers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Academic Support Specialist will play a crucial role in ensuring smooth operations and client satisfaction within the academic support team. This position involves a combination of onboarding support, health check coordination, special client-facing project management, and handoff tracking to enhance client engagement and team efficiency.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Onboarding Support: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Assist with updating and standardizing onboarding templates and sequences for new B2B partners.&lt;/li&gt;&lt;li&gt;Deploy new client swag with personalized cards from the ASM/team upon onboarding/renewal.&lt;/li&gt;&lt;li&gt;Manage the creation and post-onboarding survey deployment utilizing Outreach/Gong Engage in partnership with the Academic Success Team.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Health Checks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Pull usage data for analysis and reporting purposes at 3- and 6-month marks.&lt;/li&gt;&lt;li&gt;Prepare usage report files and assist with academic journey PowerPoint decks for analysis and review on kick-off and health check calls for high-touch accounts.&lt;/li&gt;&lt;li&gt;Set calendar reminders and outreach sequences for Academic Support Managers' health check outreach.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Special Client-Facing Project Coordination&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Manage promotion and outreach initiatives for events like Raise the Line Faculty Award Communication and other client-facing alerts and communication plans.&lt;/li&gt;&lt;li&gt;Assist in managing conference and client visits calendar for the team.&lt;/li&gt;&lt;li&gt;Formalize and oversee new SOP for new client and renewal swag packages and ordering in accordance with Elsevier gift policies.&lt;/li&gt;&lt;li&gt; Coordinate client mailers and swag distribution as needed.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Handoff Tracking&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Champion the new handoff form process in Salesforce.&lt;/li&gt;&lt;li&gt;Track handoff processes to ensure smooth transitions between team members.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Have a bachelor’s degree in a relevant field (Education, Business, Communication, etc.).&lt;/li&gt;&lt;li&gt;Experience in project coordination and client-facing roles.&lt;/li&gt;&lt;li&gt;Display exceptional organizational skills and attention to detail.&lt;/li&gt;&lt;li&gt;Have positive demeanor, willingness to join client-facing calls and events as needed.&lt;/li&gt;&lt;li&gt;Are Proficient in calendar management and data analysis.&lt;/li&gt;&lt;li&gt;Have familiarity with onboarding processes and templates, or willingness to learn.&lt;/li&gt;&lt;li&gt;Have knowledge of Salesforce, Outreach, Slack, High Spot, Microsoft Suite are highly valued.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Work in a way that works for you&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Working for you&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Health plan benefits&lt;/li&gt;&lt;li&gt;Employee Assistance Program&lt;/li&gt;&lt;li&gt;Retirement Benefits&lt;/li&gt;&lt;li&gt;Various Leave Programs&lt;/li&gt;&lt;li&gt;Educational Assistance&lt;/li&gt;&lt;li&gt;Disability, Life and Accidental Death Insurance&lt;/li&gt;&lt;li&gt;Paid Vacation&lt;/li&gt;&lt;li&gt;Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About The Business&lt;br&gt;&lt;br&gt;&lt;/strong&gt;A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Academic Support Specialist

You need a Bachelor's in Business or related field, 2+ years in recruitment, experience with ATS (Greenhouse preferred), strong communication, project management skills, and basic HIPAA knowledge.

You will design recruitment campaigns, develop metrics, oversee onboarding, standardize protocols, coordinate with teams, build relationships in healthcare, and improve SME experiences.

People, HR & Administration

Healthcare

<div></div><div><div>Do you excel at building and managing relationships with healthcare professionals?</div><div></div><div>
Are you passionate about creating efficient recruitment and onboarding processes?</div><div></div><div>
About our Team</div><div>
Elsevier is singularly focused on helping healthcare and health education professionals improve clinical outcomes through evidence-based methods. Our evaluation operations team works on engaging and onboarding clinical subject matter experts to ensure the highest quality standards in our healthcare solutions.</div><div></div><div>
About the Role</div><div>
We are seeking a talented Recruitment Lead and People Operations Specialist to drive our strategic recruitment efforts. In this role, you will lead the development and execution of recruitment strategies to build a diverse team of clinical subject matter experts. You will optimize team onboarding experiences and processes while ensuring our evaluation needs are met with qualified healthcare professionals who can contribute effectively to our quality standards.</div><div></div><div>
Responsibilities</div><ul><li> Design and implement targeted recruitment campaigns for specific clinical specialties</li><li> Develop and maintain recruitment metrics and KPIs focusing on SME satisfaction</li><li> Lead the transition of SME onboarding processes to new evaluation platforms</li><li> Create standardized recruitment and evaluation protocols</li><li> Oversee end-to-end recruitment and onboarding workflows</li><li> Coordinate with HR and tech teams to streamline documentation and access</li><li> Build relationships with professional networks and healthcare communities</li><li> Provide strategic recommendations for improving SME experience</li><li> Maintain comprehensive documentation of recruitment procedures</li><li> Contribute to discussions about scaling evaluation capacity</li></ul><div></div><div>
Requirements</div><ul><li> Bachelor's degree in Business Administration or related field</li><li> Minimum of 2 years of experience in recruitment or talent acquisition</li><li> Experience with applicant tracking systems (Greenhouse preferred)</li><li> Proven ability to create clear documentation and training materials</li><li> Superior organizational and project management skills</li><li> Excellent written and verbal communication abilities</li><li> Strong attention to detail and process-oriented mindset</li><li> Experience in process improvement and workflow optimization</li><li> Basic understanding of healthcare privacy regulations (HIPAA)</li><li> Demonstrated ability to work independently while maintaining strong collaboration</li><li> Proficiency in MS Office Suite, particularly Excel and Forms</li></ul><div></div><div>
Work in a way that works for you</div><div>
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</div><div><br>
Working for you</div><div>
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:</div><ul><li><div>
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits</div></li><li><div>
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan</div></li><li><div>
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs</div></li><li><div>
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity</div></li><li><div>
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits</div></li><li><div>
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts</div></li><li><div>
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice</div></li></ul><div></div><div>
About the Business</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world&rsquo;s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world</div><div></div><div>
-</div><div></div><div>
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: <div>https://forms.office.com/r/eVgFxjLmAK</div> , or please contact 1-855-833-5120.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div></div>

Do you excel at building and managing relationships with healthcare professionals?
Are you passionate about creating efficient recruitment and onboarding processes?
About our Team
Elsevier is singularly focused on helping healthcare and health education professionals improve clinical outcomes through evidence-based methods. Our evaluation operations team works on engaging and onboarding clinical subject matter experts to ensure the highest quality standards in our healthcare solutions.
About the Role
We are seeking a talented Recruitment Lead and People Operations Specialist to drive our strategic recruitment efforts. In this role, you will lead the development and execution of recruitment strategies to build a diverse team of clinical subject matter experts. You will optimize team onboarding experiences and processes while ensuring our evaluation needs are met with qualified healthcare professionals who can contribute effectively to our quality standards.
Responsibilities Design and implement targeted recruitment campaigns for specific clinical specialties Develop and maintain recruitment metrics and KPIs focusing on SME satisfaction Lead the transition of SME onboarding processes to new evaluation platforms Create standardized recruitment and evaluation protocols Oversee end-to-end recruitment and onboarding workflows Coordinate with HR and tech teams to streamline documentation and access Build relationships with professional networks and healthcare communities Provide strategic recommendations for improving SME experience Maintain comprehensive documentation of recruitment procedures Contribute to discussions about scaling evaluation capacity
Requirements Bachelor's degree in Business Administration or related field Minimum of 2 years of experience in recruitment or talent acquisition Experience with applicant tracking systems (Greenhouse preferred) Proven ability to create clear documentation and training materials Superior organizational and project management skills Excellent written and verbal communication abilities Strong attention to detail and process-oriented mindset Experience in process improvement and workflow optimization Basic understanding of healthcare privacy regulations (HIPAA) Demonstrated ability to work independently while maintaining strong collaboration Proficiency in MS Office Suite, particularly Excel and Forms
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy.

Recruitment Lead & People Operations Specialist - Elsevier

United Kingdom

Germany

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Australia

Switzerland

Recruitment Lead & People Operations Specialist

You must be an engaging communicator with customer-facing experience in academia or software, fluent in Arabic and English, knowledgeable about educational structures, and willing to travel 50%.

You will drive demand for e-solutions, generate opportunities, manage onboarding, support usage with training, capture feedback, and collaborate within a team to ensure successful product implementation.

Dubai

<div></div><div><div>Academic Success Manager</div><div></div><div>
Are you a passionate about Customer Success?</div><div></div><div>
Do you enjoy being part of team that collaborates to deliver cutting-edge health education solutions?</div><div></div><div>
Location: Dubai</div><div></div><div>
About our Team</div><div></div><div>
In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team are focused on faculty and student engagement including their success and satisfaction in adopting Elsevier solutions.</div><div></div><div>
About the Role</div><div></div><div>
As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions.</div><div></div><div>
Responsibilities</div><ul><li><div>
Driving demand for Elsevier e-solutions and content to the health market in the Middle East;</div></li><li><div>
Generating opportunities for e-solutions and collaboratively work with institutional sales team to lead to conversions of opportunities;</div></li><li><div>
Identifying key decision makers and positioning solutions appropriately. Your efforts with faculty will naturally create advocacy for Elsevier, our products, and solutions;</div></li><li><div>
Managing onboarding and implementation of Education e-solutions into institutions particularly key faculty, students, librarians;</div></li><li><div>
Supporting usage through face to face and online training sessions to maintain the healthy use of e-solutions. Scheduling and conducting product presentations;</div></li><li><div>
Capturing customer experience feedback and share with Content, Marketing, Product and Sales teams through instructed tools and processes.</div></li><li><div>
Able to work as a team player and to effectively collaborate within a matrix organization;</div></li></ul><div></div><div>
Requirements</div><ul><li><div>
Be a great communicator with engaging presentation skills and enthusiasm for sharing your work with a multidisciplinary team;</div></li><li><div>
Have good experience in a customer-facing role gained in an academic/education, content, or software organization;</div></li><li><div>
Be able to build rapport &amp; credibility quickly at all levels, with a wide variety of customers and colleagues;</div></li><li><div>
Demonstrate knowledge of educational institution structures and decision-making processes;</div></li><li><div>
Demonstrate native or near-native fluency in Arabic and a good command of English, as well as the ability to speak and write in an engaging manner;</div></li><li><div>
Be open to travel (50%) and have a driving license.</div></li></ul><div></div><div>
Work in a way that works for you</div><div></div><div>
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.</div><ul><li><div>
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</div></li></ul><div></div><div>
Working with us</div><div></div><div>
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. We promote a diverse environment with co-workers who are passionate about what they do, and how they do it.</div><div></div><div>
Work in a way that works for you</div><div><br>
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</div><ul><li><div>
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</div></li></ul><div><br>
Working for you</div><div><br>
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:</div><ul><li><div>
Enhanced family support and Shared Parental Leave</div></li><li><div>
Competitive pension contributions</div></li><li><div>
Electric Vehicle Scheme</div></li><li><div>
Save As You Earn Share Scheme</div></li><li><div>
Optional Private Medical and Dental Insurance</div></li></ul><div><br>
About the Business</div><div><br>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world&rsquo;s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div>
-</div><div></div><div>
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: <div>https://forms.office.com/r/eVgFxjLmAK</div> , or please contact 1-855-833-5120.</div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div></div>

Academic Success Manager
Are you a passionate about Customer Success?
Do you enjoy being part of team that collaborates to deliver cutting-edge health education solutions?
Location: Dubai
About our Team
In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team are focused on faculty and student engagement including their success and satisfaction in adopting Elsevier solutions.
About the Role
As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions.
Responsibilities
Driving demand for Elsevier e-solutions and content to the health market in the Middle East;
Generating opportunities for e-solutions and collaboratively work with institutional sales team to lead to conversions of opportunities;
Identifying key decision makers and positioning solutions appropriately. Your efforts with faculty will naturally create advocacy for Elsevier, our products, and solutions;
Managing onboarding and implementation of Education e-solutions into institutions particularly key faculty, students, librarians;
Supporting usage through face to face and online training sessions to maintain the healthy use of e-solutions. Scheduling and conducting product presentations;
Capturing customer experience feedback and share with Content, Marketing, Product and Sales teams through instructed tools and processes.
Able to work as a team player and to effectively collaborate within a matrix organization;
Requirements
Be a great communicator with engaging presentation skills and enthusiasm for sharing your work with a multidisciplinary team;
Have good experience in a customer-facing role gained in an academic/education, content, or software organization;
Be able to build rapport & credibility quickly at all levels, with a wide variety of customers and colleagues;
Demonstrate knowledge of educational institution structures and decision-making processes;
Demonstrate native or near-native fluency in Arabic and a good command of English, as well as the ability to speak and write in an engaging manner;
Be open to travel (50%) and have a driving license.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. We promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Enhanced family support and Shared Parental Leave
Competitive pension contributions
Electric Vehicle Scheme
Save As You Earn Share Scheme
Optional Private Medical and Dental Insurance
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy.

Elsevier

Mission