Large

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

Finance

Global Payments Inc.

You need a Bachelor’s degree, 4+ years in relevant fields, experience in software development or professional services, and skills in Agile methodologies.

You will manage product launch strategies, collaborate with teams to define requirements, recommend solutions for operations, and document processes and workflows.

Software Engineering

Product

Cologne

Description<br><br>Summary of This Role<br><br>Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.<br><br>What Part Will You Play?<br><br><br> * Manage product launch strategies in accordance to the project playbook and primary measure(s)<br> * Serve as an active member of assigned Product Release Teams<br> * Understand the scope and operational and systems requirements of cross-functional teams for launch<br> * Work with operations leadership to identify project requirements<br> * Recommend strategies, processes and solutions for operational impacts<br> * Create operational process and workflow documentation<br>   <br>   <br><br>What Are We Looking For in This Role?<br><br>Minimum Qualifications<br><br><br> * Bachelor's Degree<br> * Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree<br> * Typically Minimum 4+ Years Relevant Exp<br> * Experience in similar business product services and/or external customer/market experience<br>   <br>   <br><br>Preferred Qualifications<br><br><br> * Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.<br>   <br>   <br><br>What Are Our Desired Skills and Capabilities?<br><br><br> * Skills / Knowledge - A seasoned, Experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.<br> * Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.<br> * Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

DescriptionSummary of This RoleProvides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.What Part Will You Play? * Manage product launch strategies in accordance to the project playbook and primary measure(s) * Serve as an active member of assigned Product Release Teams * Understand the scope and operational and systems requirements of cross-functional teams for launch * Work with operations leadership to identify project requirements * Recommend strategies, processes and solutions for operational impacts * Create operational process and workflow documentation      What Are We Looking For in This Role?Minimum Qualifications * Bachelor's Degree * Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree * Typically Minimum 4+ Years Relevant Exp * Experience in similar business product services and/or external customer/market experience      Preferred Qualifications * Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.      What Are Our Desired Skills and Capabilities? * Skills / Knowledge - A seasoned, Experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. * Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. * Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

Business Analyst & Product Management Consultant - Global Payments Inc.

&lt;strong&gt;Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Summary of This Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What Part Will You Play?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Manage product launch strategies in accordance to the project playbook and primary measure(s)&lt;/li&gt;&lt;li&gt;Serve as an active member of assigned Product Release Teams &lt;/li&gt;&lt;li&gt;Understand the scope and operational and systems requirements of cross-functional teams for launch&lt;/li&gt;&lt;li&gt;Work with operations leadership to identify project requirements &lt;/li&gt;&lt;li&gt;Recommend strategies, processes and solutions for operational impacts&lt;/li&gt;&lt;li&gt;Create operational process and workflow documentation&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What Are We Looking For in This Role?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Minimum Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's Degree&lt;/li&gt;&lt;li&gt;Relevant Experience or Degree in: Business or Computer Science; Combination of relevant training and/ or experience in lieu of degree&lt;/li&gt;&lt;li&gt;Typically Minimum 4+ Years Relevant Exp&lt;/li&gt;&lt;li&gt;Experience in similar business product services and/or external customer/market experience&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Prefer experience in a software development environment or in a professional services role. Prefer software or IT background (i.e., degree or experience). Prefer direct experience with doing software development, testing and/or business analysis. Prefer experience with Agile software products and delivery methodology.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What Are Our Desired Skills and Capabilities?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Skills / Knowledge - A seasoned, Experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.&lt;/li&gt;&lt;li&gt;Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. &lt;/li&gt;&lt;li&gt;Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.&lt;/li&gt;&lt;/ul&gt;

Business Analyst &amp; Product Management Consultant

Business Analyst & Product Management Consultant

You must be a college graduate, open to onsite work in Vertis North, Quezon City, willing to work shifts, and capable of data entry. No relevant experience needed.

You will enter and verify data into systems, maintain accurate records, ensure productivity standards, and resolve basic inquiries with guidance from your supervisor.

Data

Business, Operations & Strategy

Quezon City

<div><div>MBOCS Analyst 1</div><div>
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<br>
<br>
<b>Summary of This Role</b>
<br>
<br>
Operates a data entry device to key and/or verify a variety of standard and/or complex business data into a computer. Retrieve, confirm and update data in storage. Maintain records of data input. Maintain logs of messages to and from computers. Operate equipment within prescribed standards. Detect errors by the use of verifying procedures and make changes as instructed. May transcribe data from source material into computer-compatible format.
<br>
<br>
<b>What Part Will You Play?</b>
<br>
<ul><li>Enters alphabetic, numeric, or symbolic data from credit card applications into computer following format displayed on screen. Keys according to specific procedures and training, while maintaining 8,000 keystrokes per hour with 98% accuracy and tracking individual productivity daily.</li>
<li>Becomes proficient with the performance of sight or re-key verification of data entered following the procedures for the specific job being verified.</li>
<li>Develops a general understanding of data entry systems and procedures.</li>
<li>Performs work assignments that are basic and routine and refers questions and problems to supervisor.</li>
</ul><br>
<b>What Are We Looking For in This Role?</b>
<br>
<br>
<b>Minimum Qualifications</b>
<br>
<ul><li>Must be a College Graduate, any course</li>
<li>Typically No Relevant Experience Required</li>
<li>Willing to work onsite in Vertis North, Quezon City</li>
<li>Amenable in shifting / rotational schedule</li>
</ul><br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Data entry</li>
</ul><br>
<b>What Are Our Desired Skills and Capabilities?</b>
<br>
<ul><li>Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.</li>
<li>Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.</li>
<li>Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.</li>
<li>Computer Skills - Knowledge of all applicable computer programs; must be able to key 8,000 keystrokes per hour</li>
<li>Time Management Skills - Responsible for ensuring turnaround timelines are met</li>
<li>Attention to details - Responsible for auditing and must maintain high level of accuracy; 98% accuracy required</li>
</ul><br>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div><div>
Job ID R0057871</div></div><p></p>

MBOCS Analyst 1
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.


Summary of This Role


Operates a data entry device to key and/or verify a variety of standard and/or complex business data into a computer. Retrieve, confirm and update data in storage. Maintain records of data input. Maintain logs of messages to and from computers. Operate equipment within prescribed standards. Detect errors by the use of verifying procedures and make changes as instructed. May transcribe data from source material into computer-compatible format.


What Part Will You Play?

Enters alphabetic, numeric, or symbolic data from credit card applications into computer following format displayed on screen. Keys according to specific procedures and training, while maintaining 8,000 keystrokes per hour with 98% accuracy and tracking individual productivity daily.
Becomes proficient with the performance of sight or re-key verification of data entered following the procedures for the specific job being verified.
Develops a general understanding of data entry systems and procedures.
Performs work assignments that are basic and routine and refers questions and problems to supervisor.

What Are We Looking For in This Role?


Minimum Qualifications

Must be a College Graduate, any course
Typically No Relevant Experience Required
Willing to work onsite in Vertis North, Quezon City
Amenable in shifting / rotational schedule

Preferred Qualifications

Data entry

What Are Our Desired Skills and Capabilities?

Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
Computer Skills - Knowledge of all applicable computer programs; must be able to key 8,000 keystrokes per hour
Time Management Skills - Responsible for ensuring turnaround timelines are met
Attention to details - Responsible for auditing and must maintain high level of accuracy; 98% accuracy required

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Job ID R0057871

MBOCS Analyst 1 - Global Payments Inc.

MBOCS Analyst 1

You need a Bachelor's degree, at least 2 years of B2B and cold calling sales experience, and a proven track record of success in previous sales roles.

You will sell merchant services, manage client accounts, identify revenue opportunities, conduct meetings, maintain CRM records, and stay updated on industry changes.

Customer Relations

Sales & Business Development

Dublin

<div><p>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
</p><p></p><h2 class="jobSectionHeader"><b>Summary of This Role
</b></h2><p>Responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Primarily field sales to area businesses; depending on scale, some business may be conducted over the phone.
</p><p></p><h2 class="jobSectionHeader"><b>What Part Will You Play?
</b></h2><p></p><ul><li>Manages a portfolio of clients for the company, typically with an annual net revenue value of $200,000 or more. Identifies revenue opportunities and prospective clients within assigned territories through face to face meetings, telephone communications, marketing programs, and other activities as needed. Conducts face to face meetings with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels. Responds to customer requests for information and gives online presentations. Identifies and closes additional product and/or service sales with existing clients to further develop the client relationship. Manages client relationships and expectations during the sales cycle.
</li><li>Maintains existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports.
</li><li>Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
</li></ul><p></p><h2 class="jobSectionHeader"><b>What Are We Looking For in This Role?
</b></h2><p><b>Minimum Qualifications
</b></p><p></p><ul><li>Bachelor's Degree
</li><li>Relevant Experience or Degree in: No degree Specified
</li><li>Typically Minimum 2 Years Relevant Exp
</li>Related Experience<br>
<li>
</li></ul><p><br>
<b>Preferred Qualifications
</b></p><ul><li>Typically Minimum 2 Years Relevant Exp
</li><li>B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job
</li></ul><p></p><h2 class="jobSectionHeader"><b>What Are Our Desired Skills and Capabilities?
</b></h2><p></p><ul><li>Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
</li><li>Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
</li><li>Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
</li><li>Industry Knowledge - Expert knowledge of the merchant payment industry
</li><li>Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
</li><li>Communication - Effective listener and communicator who is able to establish long lasting customer relationships
</li></ul><p>Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .</p></div><p></p>

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management. Primarily field sales to area businesses; depending on scale, some business may be conducted over the phone.
What Part Will You Play?
Manages a portfolio of clients for the company, typically with an annual net revenue value of $200,000 or more. Identifies revenue opportunities and prospective clients within assigned territories through face to face meetings, telephone communications, marketing programs, and other activities as needed. Conducts face to face meetings with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels. Responds to customer requests for information and gives online presentations. Identifies and closes additional product and/or service sales with existing clients to further develop the client relationship. Manages client relationships and expectations during the sales cycle.
Maintains existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports.
Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor's Degree
Relevant Experience or Degree in: No degree Specified
Typically Minimum 2 Years Relevant Exp
Related Experience


Preferred Qualifications
Typically Minimum 2 Years Relevant Exp
B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Industry Knowledge - Expert knowledge of the merchant payment industry
Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
Communication - Effective listener and communicator who is able to establish long lasting customer relationships
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .

Area Business Manager - Waterford, Kilkenny, Tipperary South - Global Payments Inc.

Area Business Manager - Waterford, Kilkenny, Tipperary South

You need a bachelor's degree or relevant experience, training delivery experience, knowledge of the full training lifecycle, and a relevant training certification; proficiency in a second language is a plus.

You will develop and deliver training on payment processing, maintain content, evaluate outcomes, support clients, and assist higher-level trainers as needed while promoting continuous improvement.

Education & Teaching

<div>
 <p>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.</p>
 <p></p>
 <h2 class="jobSectionHeader"><b>Summary of This Role </b></h2>
 <p>Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.</p>
 <p></p>
 <h2 class="jobSectionHeader"><b>What Part Will You Play? </b></h2>
 <p></p>
 <ul>
  <li>Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation.</li>
  <li>Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed.</li>
 </ul>
 <p></p>
 <h2 class="jobSectionHeader"><b>What Are We Looking For in This Role? </b></h2>
 <p><b>Minimum Qualifications </b></p>
 <p></p>
 <ul>
  <li>Bachelor's Degree</li>
  <li>Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted</li>
  <li>Typically No Relevant Experience Required</li>
  <li>Training delivery experience.; relevant subject matter experience</li>
  <li>
   <ul>
    <li>Bachelor's Degree is not essential<br></li>
   </ul></li>
 </ul>
 <p><br> <b>Preferred Qualifications </b></p>
 <ul>
  <li>Typically Minimum 2 Years Relevant Exp</li>
  <li>Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language.</li>
  <li>Relevant Training certification.</li>
 </ul>
 <p></p>
 <h2 class="jobSectionHeader"><b>What Are Our Desired Skills and Capabilities? </b></h2>
 <p></p>
 <ul>
  <li>Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.</li>
  <li>Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.</li>
  <li>Supervision - Normally receives detailed instructions on all work.</li>
  <li>Subject Matter Knowledge - Proficient in small number of products and technologies.; good understanding of cross-functional dependencies</li>
  <li>Training Delivery - Clearly and confidently delivers content to intended audience</li>
 </ul>
 <p>Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .</p>
</div>
<p></p>


 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
 
 Summary of This Role 
 Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.
 
 What Part Will You Play? 
 
 
  Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation.
  Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed.
 
 
 What Are We Looking For in This Role? 
 Minimum Qualifications 
 
 
  Bachelor's Degree
  Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted
  Typically No Relevant Experience Required
  Training delivery experience.; relevant subject matter experience
  
   
    Bachelor's Degree is not essential
   
 
  Preferred Qualifications 
 
  Typically Minimum 2 Years Relevant Exp
  Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language.
  Relevant Training certification.
 
 
 What Are Our Desired Skills and Capabilities? 
 
 
  Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
  Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
  Supervision - Normally receives detailed instructions on all work.
  Subject Matter Knowledge - Proficient in small number of products and technologies.; good understanding of cross-functional dependencies
  Training Delivery - Clearly and confidently delivers content to intended audience
 
 Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .



Trainer - Global Payments Inc.

Global Payments

Trainer

You must have a High School Diploma, 2 years of technical support experience, strong troubleshooting skills, and be willing to work onsite in Quezon City on a shifting schedule.

You will respond to technical support inquiries via various channels, resolve POS product issues, document interactions, and build knowledge of products and procedures through training and manuals.

IT & Cybersecurity

<div>
 <p>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.</p>
 <p></p>
 <h2 class="jobSectionHeader"><b>Summary of This Role </b></h2>
 <p>Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.</p>
 <p></p>
 <h2 class="jobSectionHeader"><b>What Are We Looking For in This Role? </b></h2>
 <p><b>Minimum Qualifications </b></p>
 <ul>
  <li>High School Diploma or Equivalent</li>
  <li>At least 2 years technical support experience</li>
  <li>Experience in hardcore troubleshooting of hardware / software devices</li>
  <li>Amenable in shifting / rotational schedule</li>
  <li>Willing to work onsite in Vertis North, Quezon City</li>
 </ul>
 <p></p>
 <h2 class="jobSectionHeader"><b>What Part Will You Play? </b></h2>
 <ul>
  <li>Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.</li>
  <li>Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.</li>
 </ul>
 <p></p>
 <h2 class="jobSectionHeader"><b>What Are Our Desired Skills and Capabilities? </b></h2>
 <ul>
  <li>Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.</li>
  <li>Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.</li>
  <li>Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.</li>
  <li>Computer Skills - Basic computer skills</li>
  <li>Industry Knowledge - Ability to develop basic payments industry knowledge</li>
  <li>Research - Basic ability to research issues and resolve customer inquiries</li>
 </ul>
 <p>Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .</p>
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 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
 
 Summary of This Role 
 Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
 
 What Are We Looking For in This Role? 
 Minimum Qualifications 
 
  High School Diploma or Equivalent
  At least 2 years technical support experience
  Experience in hardcore troubleshooting of hardware / software devices
  Amenable in shifting / rotational schedule
  Willing to work onsite in Vertis North, Quezon City
 
 
 What Part Will You Play? 
 
  Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
  Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
 
 
 What Are Our Desired Skills and Capabilities? 
 
  Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  Computer Skills - Basic computer skills
  Industry Knowledge - Ability to develop basic payments industry knowledge
  Research - Basic ability to research issues and resolve customer inquiries
 
 Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com .



Global Payments Inc.

Mission