IWM (Imperial War Museums) tells the story of people who have lived, fought and died in conflicts involving Britain and the Commonwealth from the First World War to the present day. Using its unique collections, IWM explores the causes of war and its impact on people’s lives, engaging audiences worldwide through its website, digital resources and across its five branches - IWM London, IWM North, IWM Duxford, Churchill War Rooms and HMS Belfast.

Travel & Leisure

Imperial War Museums

See war through the eyes of the people who lived it. Be moved. Be inspired. Be transformed.

You will support communications campaigns, engage with media, manage press launches, secure coverage, and oversee events related to exhibitions and programming.

You will deliver integrated communications strategies for exhibitions and events, engage media, coordinate campaigns, and support promotional activities at IWM.

Marketing

London

Deliver the Communications strategy for IWM’s public programming, including temporary exhibitions, public events and learning activity, primarily at IWM London and IWM North. Work closely with IWM’s marketing and digital engagement teams to ensure integrated and well- coordinated communications, marketing and digital campaigns for exhibitions and programming activity. Your Duties Will Include * Support the Communications Manager (Exhibitions and Programming) with developing and delivering effective and dynamic communications campaigns to promote IWM’s temporary exhibitions and public programming, including events and learning * Ensure communications plans reach IWM’s core target and developmental audiences in an engaging and effective way. * Develop and maintain good working relations with the media – print, broadcast, online and digital * Deliver press launches/views for IWM’s exhibitions and programming. * Supporting with the delivery of IWM’s annual programme announcement, including event, media sell-in. * Map out approaches to a range of press contacts for each campaign (temporary exhibitions, public programming and the IWM Institute), provide all necessary information; pitch possible stories/angles; encourage and secure high profile national and international press coverage, negotiate exclusive features and work with Marketing and Digital Engagement teams to develop partnership opportunities. * Secure broadcast coverage for communications campaigns and oversee TV/radio/film crews, as * Deliver photo calls, including sell in and onsite management of photographers. * Identify opportunities to develop online media coverage for communications campaigns and engage digital media journalists * Planning and delivering communications campaigns for IWM Publications in connection with temporary exhibitions and programming. Other Responsibilities * Write press information (releases, factsheets and quotes) and briefing documents for internal * Support IWM’s key initiatives for its programming by providing high quality Communications advice and implementing appropriate * Identify media stories and sell these in using efficient PR * Cultivate strong and supportive media contacts for temporary exhibitions and public programming and manage contacts * Monitor and report on media coverage and Communications campaigns * Act as a representative for IWM at external events and groups as and when required. * Deputise for the Communications Manager (Exhibitions and Programming) as * Support IWM’s Communications Managers at press launches, openings and events as and when required. * Work closely with the Communications Officer (Corporate) and Communications Officer (Commercial) to ensure best practice for IWM’s communications campaigns and a well- coordinated approach. For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Deliver the Communications strategy for IWM’s public programming, including temporary exhibitions, public events and learning activity, primarily at IWM London and IWM North.Work closely with IWM’s marketing and digital engagement teams to ensure integrated and well- coordinated communications, marketing and digital campaigns for exhibitions and programming activity.Your Duties Will Include * Support the Communications Manager (Exhibitions and Programming) with developing and delivering effective and dynamic communications campaigns to promote IWM’s temporary exhibitions and public programming, including events and learning * Ensure communications plans reach IWM’s core target and developmental audiences in an engaging and effective way. * Develop and maintain good working relations with the media – print, broadcast, online and digital * Deliver press launches/views for IWM’s exhibitions and programming. * Supporting with the delivery of IWM’s annual programme announcement, including event, media sell-in. * Map out approaches to a range of press contacts for each campaign (temporary exhibitions, public programming and the IWM Institute), provide all necessary information; pitch possible stories/angles; encourage and secure high profile national and international press coverage, negotiate exclusive features and work with Marketing and Digital Engagement teams to develop partnership opportunities. * Secure broadcast coverage for communications campaigns and oversee TV/radio/film crews, as * Deliver photo calls, including sell in and onsite management of photographers. * Identify opportunities to develop online media coverage for communications campaigns and engage digital media journalists * Planning and delivering communications campaigns for IWM Publications in connection with temporary exhibitions and programming.      Other Responsibilities * Write press information (releases, factsheets and quotes) and briefing documents for internal * Support IWM’s key initiatives for its programming by providing high quality Communications advice and implementing appropriate * Identify media stories and sell these in using efficient PR * Cultivate strong and supportive media contacts for temporary exhibitions and public programming and manage contacts * Monitor and report on media coverage and Communications campaigns * Act as a representative for IWM at external events and groups as and when required. * Deputise for the Communications Manager (Exhibitions and Programming) as * Support IWM’s Communications Managers at press launches, openings and events as and when required. * Work closely with the Communications Officer (Corporate) and Communications Officer (Commercial) to ensure best practice for IWM’s communications campaigns and a well- coordinated approach.      For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Communications Officer (Exhibitions and Programming) - Imperial War Museums

Communications Officer (Exhibitions and Programming)

You must work weekends, handle customer inquiries professionally, process bookings and payments, manage financial procedures, and maintain customer data while ensuring high service standards.

You will manage customer interactions across various channels, process bookings, drive income generation, ensure financial compliance, handle data management, and foster relationships for exceptional service.

Customer Relations

Hospitality & Retail

Manchester

The role of a Customer Services Executive is to ensure that every customer that interacts with IWM via written or verbal means receives an effective, efficient, positive and professional experience. Reporting to the Customer Services Team Leader, the post holder will play a full and active role in the day-to-day management of customer and member enquiries across all communications channels, the development of new business from those enquiries, and the effective capture and management of data related to all customer interactions. The Customer Services team also plays a central role in ensuring the museum remains customer oriented and enhancing the customer experience across all of our activities. This role includes generating income through processing school and group bookings, new memberships, tickets, and private image, film and licensing sales. The successful candidate will be required to work weekends, and (occasional) Bank Holidays as rostered. Your Duties Will Include Communicating with customers and colleagues * To play a full and active role in the management of customer interactions channelled to the Customer Services team through a wide range of communications channels. This will include responsibility for dealing with enquiries received by phone, mail, email, web, and social media. * To respond courteously, professionally, and enthusiastically to customer enquiries. Amongst other things, communications may relate to general admission to IWM’s branches, membership, online shop, exhibitions, private image, film and licensing sales, schools and groups, and general enquiries including those relating to IWM Collections. * To assist with post visit feedback and complaints, ensuring these come to the attention of the appropriate team. Processing bookings * Responsibility for processing ticket sale transactions and bookings through the IWM ticketing system. Ensuring the prompt delivery of tickets and confirmations to customers by email and post. Income Generation * To take active responsibility for the development of sales leads that derive from customer enquiries and to take every opportunity to encourage people to join as IWM members. * To take responsibility for processing orders, and taking payments, relating to school and group bookings, private tours, Kip on a Ship, membership, document scanning and private image and film licensing sales. Financial Compliance * To take responsibility for the effective management of all financial and contractual procedures within your control. This will include actively implementing all processes to our PCI compliance standards and carrying out daily cashing up processes as required. Data Management * To take responsibility for the input, management and reporting of all customer data into the IWM ticketing and CRM systems relating to the customer enquiries that you are personally responsible for. This includes ensuring that all data protection procedures are effectively followed. Continuous Improvement * To participate fully in the development of our strategy, the continuous improvement programme, and the customer services training programme. The training programme aims to build your knowledge and understanding of services across the museum, our systems, our collections, brand and services. Customer Experience * To nurture extensive working relationships with key stakeholders across the museum and support them in order to ensure all areas of IWM offer high levels of customer service. * To work flexibly to ensure we provide a consistently high standard of service. Annual leave requests may be restricted at certain times of the year. There will be a requirement to work rostered weekends and bank holidays as required. Travel to the five IWM museums on work related matters may also be required. For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

The role of a Customer Services Executive is to ensure that every customer that interacts with IWM via written or verbal means receives an effective, efficient, positive and professional experience. Reporting to the Customer Services Team Leader, the post holder will play a full and active role in the day-to-day management of customer and member enquiries across all communications channels, the development of new business from those enquiries, and the effective capture and management of data related to all customer interactions. The Customer Services team also plays a central role in ensuring the museum remains customer oriented and enhancing the customer experience across all of our activities.This role includes generating income through processing school and group bookings, new memberships, tickets, and private image, film and licensing sales.The successful candidate will be required to work weekends, and (occasional) Bank Holidays as rostered.Your Duties Will IncludeCommunicating with customers and colleagues * To play a full and active role in the management of customer interactions channelled to the Customer Services team through a wide range of communications channels. This will include responsibility for dealing with enquiries received by phone, mail, email, web, and social media. * To respond courteously, professionally, and enthusiastically to customer enquiries. Amongst other things, communications may relate to general admission to IWM’s branches, membership, online shop, exhibitions, private image, film and licensing sales, schools and groups, and general enquiries including those relating to IWM Collections. * To assist with post visit feedback and complaints, ensuring these come to the attention of the appropriate team.      Processing bookings * Responsibility for processing ticket sale transactions and bookings through the IWM ticketing system. Ensuring the prompt delivery of tickets and confirmations to customers by email and post.      Income Generation * To take active responsibility for the development of sales leads that derive from customer enquiries and to take every opportunity to encourage people to join as IWM members. * To take responsibility for processing orders, and taking payments, relating to school and group bookings, private tours, Kip on a Ship, membership, document scanning and private image and film licensing sales.      Financial Compliance * To take responsibility for the effective management of all financial and contractual procedures within your control. This will include actively implementing all processes to our PCI compliance standards and carrying out daily cashing up processes as required.      Data Management * To take responsibility for the input, management and reporting of all customer data into the IWM ticketing and CRM systems relating to the customer enquiries that you are personally responsible for. This includes ensuring that all data protection procedures are effectively followed.      Continuous Improvement * To participate fully in the development of our strategy, the continuous improvement programme, and the customer services training programme. The training programme aims to build your knowledge and understanding of services across the museum, our systems, our collections, brand and services.      Customer Experience * To nurture extensive working relationships with key stakeholders across the museum and support them in order to ensure all areas of IWM offer high levels of customer service. * To work flexibly to ensure we provide a consistently high standard of service.      Annual leave requests may be restricted at certain times of the year. There will be a requirement to work rostered weekends and bank holidays as required.Travel to the five IWM museums on work related matters may also be required.For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

Customer Services Executive - Imperial War Museums

The role of a Customer Services Executive is to ensure that every customer that interacts with IWM via written or verbal means receives an effective, efficient, positive and professional experience. Reporting to the Customer Services Team Leader, the post holder will play a full and active role in the day-to-day management of customer and member enquiries across all communications channels, the development of new business from those enquiries, and the effective capture and management of data related to all customer interactions. The Customer Services team also plays a central role in ensuring the museum remains customer oriented and enhancing the customer experience across all of our activities.&lt;br&gt;&lt;br&gt;This role includes generating income through processing school and group bookings, new memberships, tickets, and private image, film and licensing sales.&lt;br&gt;&lt;br&gt;The successful candidate will be required to work weekends, and (occasional) Bank Holidays as rostered.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your Duties Will Include&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Communicating with customers and colleagues&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;To play a full and active role in the management of customer interactions channelled to the Customer Services team through a wide range of communications channels. This will include responsibility for dealing with enquiries received by phone, mail, email, web, and social media.&lt;/li&gt;&lt;li&gt;To respond courteously, professionally, and enthusiastically to customer enquiries. Amongst other things, communications may relate to general admission to IWM’s branches, membership, online shop, exhibitions, private image, film and licensing sales, schools and groups, and general enquiries including those relating to IWM Collections.&lt;/li&gt;&lt;li&gt;To assist with post visit feedback and complaints, ensuring these come to the attention of the appropriate team.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Processing bookings&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Responsibility for processing ticket sale transactions and bookings through the IWM ticketing system. Ensuring the prompt delivery of tickets and confirmations to customers by email and post.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Income Generation&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;To take active responsibility for the development of sales leads that derive from customer enquiries and to take every opportunity to encourage people to join as IWM members.&lt;/li&gt;&lt;li&gt;To take responsibility for processing orders, and taking payments, relating to school and group bookings, private tours, Kip on a Ship, membership, document scanning and private image and film licensing sales.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Financial Compliance&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;To take responsibility for the effective management of all financial and contractual procedures within your control. This will include actively implementing all processes to our PCI compliance standards and carrying out daily cashing up processes as required.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Data Management&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;To take responsibility for the input, management and reporting of all customer data into the IWM ticketing and CRM systems relating to the customer enquiries that you are personally responsible for. This includes ensuring that all data protection procedures are effectively followed.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Continuous Improvement&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;To participate fully in the development of our strategy, the continuous improvement programme, and the customer services training programme. The training programme aims to build your knowledge and understanding of services across the museum, our systems, our collections, brand and services.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Customer Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;To nurture extensive working relationships with key stakeholders across the museum and support them in order to ensure all areas of IWM offer high levels of customer service.&lt;/li&gt;&lt;li&gt;To work flexibly to ensure we provide a consistently high standard of service.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Annual leave requests may be restricted at certain times of the year. There will be a requirement to work rostered weekends and bank holidays as required.&lt;br&gt;&lt;br&gt;Travel to the five IWM museums on work related matters may also be required.&lt;br&gt;&lt;br&gt;&lt;strong&gt;For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.&lt;/strong&gt;

Customer Services Executive

You should understand public engagement practices, have experience with diverse groups, work independently and collaboratively, focus on excellent service, and identify development needs.

You will collaborate across teams, deliver public engagement, ensure value for money, adhere to corporate standards, and identify learning needs for yourself and your team.

Education & Teaching

Creative Arts & Fashion

Job Summary We are looking for a collaborative, creative individual to join the Public Engagement and Learning team as a Producer, to assist in the day-to-day development and delivery of high-quality Public Engagement and Learning programmes. You will be joining a team of 35 staff members including Executive Producers, Senior Producers, Producers, Facilitatorsand Operations Assistants led by the Assistant Director (Public Engagement and Learning). This position is based in IWM North with the understanding that the role will require periodic travel across our 5 branches. This is a full-time, permanent role with some occasional weekend and evening work as required which will be renumerated through time off in lieu. You should have a good understanding of both formal and informal public engagement and learning practices, with demonstrable experience of working with one or more of the following: schools, families, adults, young people and community groups. Key duties You will be expected to work independently as well as across different teams to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability. You will always focus on delivering excellent public engagement, always ensure value for money while being professional, courteous, and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand, and operational standards. You will be expected to work across departments effectively, working with individuals, partners and volunteers where appropriate. To identify and implement learning and development needs for both you and your team, including volunteers, if appropriate. For a full person specification, please see the attached job description.

Job SummaryWe are looking for a collaborative, creative individual to join the Public Engagement and Learning team as a Producer, to assist in the day-to-day development and delivery of high-quality Public Engagement and Learning programmes.You will be joining a team of 35 staff members including Executive Producers, Senior Producers, Producers, Facilitatorsand Operations Assistants led by the Assistant Director (Public Engagement and Learning).This position is based in IWM North with the understanding that the role will require periodic travel across our 5 branches.This is a full-time, permanent role with some occasional weekend and evening work as required which will be renumerated through time off in lieu.You should have a good understanding of both formal and informal public engagement and learning practices, with demonstrable experience of working with one or more of the following: schools, families, adults, young people and community groups.Key dutiesYou will be expected to work independently as well as across different teams to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.You will always focus on delivering excellent public engagement, always ensure value for money while being professional, courteous, and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand, and operational standards.You will be expected to work across departments effectively, working with individuals, partners and volunteers where appropriate.To identify and implement learning and development needs for both you and your team, including volunteers, if appropriate.For a full person specification, please see the attached job description.

Producer - Imperial War Museums

&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking for a collaborative, creative individual to join the Public Engagement and Learning team as a Producer, to assist in the day-to-day development and delivery of high-quality Public Engagement and Learning programmes.&lt;br&gt;&lt;br&gt;You will be joining a team of 35 staff members including Executive Producers, Senior Producers, Producers, Facilitatorsand Operations Assistants led by the Assistant Director (Public Engagement and Learning).&lt;br&gt;&lt;br&gt;&lt;strong&gt;This position is based in IWM North with the understanding that the role will require periodic travel across our 5 branches.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This is a full-time, permanent role with some occasional weekend and evening work as required which will be renumerated through time off in lieu.&lt;br&gt;&lt;br&gt;You should have a good understanding of both formal and informal public engagement and learning practices, with demonstrable experience of working with one or more of the following: schools, families, adults, young people and community groups.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key duties&lt;br&gt;&lt;br&gt;&lt;/strong&gt;You will be expected to work independently as well as across different teams to contribute to and deliver the priorities of IWM - using your knowledge, skills, talent and potential to the best of your ability.&lt;br&gt;&lt;br&gt;You will always focus on delivering excellent public engagement, always ensure value for money while being professional, courteous, and demonstrating the behaviours and attributes expected of all IWM employees. You will also adhere to all corporate standards, and use corporate systems as directed to ensure consistency of service, brand, and operational standards.&lt;br&gt;&lt;br&gt;You will be expected to work across departments effectively, working with individuals, partners and volunteers where appropriate.&lt;br&gt;&lt;br&gt;To identify and implement learning and development needs for both you and your team, including volunteers, if appropriate.&lt;br&gt;&lt;br&gt;&lt;strong&gt;For a full person specification, please see the attached job description.&lt;/strong&gt;

Imperial War Museums

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